ssayyed92 VS Jackpot Capital

[Hydr0]

While I agree with your overall post, I really hope the above statement doesn't turn out to be true. Jackpot capital has no PABs in 5 years and no complaints on other mediation sites as well. It's nice to see a US facing casino with such perfect record, I really hope it can stay that way.

I completely disagree with this. If Jackpot Capital has wronged the OP then they deserve to to have reputation damage instead of keeping it perfect for the sake of being prefect. OP should actually not only file a PAB, but also further file complaints with other mediation sites like The Pogg, AskGamblers, and Gambling Grumbles to maximize his chance of this case succeeding. Afterall, $13000 is a huge amount of money.

That's all assuming if OP is a genuine player. OP you're not an AP are you? If you're an AP that's the end of my support for you. I hate APs. APs deserve to have their money confiscated by the casinos via any excuse the casino can make imo.

SuperSense, you misunderstand. AmarrEmperor is saying that they hope the casino is innocent, not that a guilty casino shouldn't be held accountable.

As previously stated in this thread, there is no evidence that JPC are in the wrong at this time. Conjecture is pointless, best wait for facts.

 

[chayton]

OP should actually not only file a PAB, but also further file complaints with other mediation sites like The Pogg, AskGamblers, and Gambling Grumbles to maximize his chance of this case succeeding.

I'm not sure that's the best advice to give a player who's having an issue. I'd think that having the same complaint ongoing in several places at once would just complicate things for all of the mediators, and they have enough to do without wasting time on an issue that's also being looked at somewhere else.

 

[maxd]

... OP should actually not only file a PAB, but also further file complaints with other mediation sites like The Pogg, AskGamblers, and Gambling Grumbles to maximize his chance of this case succeeding.

That may sound good in theory but in practice it tends to work a little differently. The casino people aren't stupid, if they see a bunch of complaint reports coming at them from the various sites mentioned they have a habit of either ignoring the lot -- since it's obvious to them what the player in question is doing -- or picking one of the named services to respond to and ignoring the rest. The downside here is that if the service they chose is unable to move the thing to conclusion then the player has likely burned their chance to use the others since the casino has already put them on "ignore" for that particular issue.

From what I've seen and heard over the years players tend to be more successful if they take a longer view of the situation and use one service at a time. If one fails move on to the next, and so forth. Here they have persistence working for them and the casino will either screw down the hatches to ignore everyone and weather out the subsequent storm or decide WTF they might as well deal with it and get it over with.

And don't forget the likelihood of pissing off the services involved. Players who disrespect the complaints services have a tendency of ending up on the "yeah, whatever" pile which, again, was probably not the intended outcome. Remember that it's usually one or two people at each service who handles all of the incoming issues and we aren't stupid either.

The shotgun approach to complaints can feel satisfying to the player at the time -- as in "yeah! take that you a-holes!" -- but in reality it almost always makes a mess of things and produces inferior and/or unwanted results. In the worst case it may actually get them blacklisted and ruin their chances of ever using the service(s) again.

 

[Affiliate Capital]

Rules updated

Hi there,

Please note that our rules were updated on midnight 30 June 2014, before the customer redeemed this bonus or started betting.

We apologize for any inconvenience caused, however, our decision is final.

Thanks,
Yasmeen

 

[Hydr0]

Hi there,

Please note that our rules were updated on midnight 30 June 2014, before the customer redeemed this bonus or started betting.

We apologize for any inconvenience caused, however, our decision is final.

Thanks,
Yasmeen

Looks like another case of the customer not reading the bonus terms prior to claiming the bonus.

However, if the OP read the bonus terms a few mins before midnight on June the 30th, thinking they were clear on the rules, and then claimed the bonus and commenced play just after midnight on July the 1st, they have my sympathy. Not many players would expect bonus terms to change in just a few mins, but it's not impossible.

That info is unknown, and I'm not implying for a second this is what happened. Just a thought.

In any case, the bonus was claimed after the terms were amended, so the precise timing between amendment of the term and commencement of bonus play is probably irrelevant.

Thanks for the update Yasmeen.

 

[BMWSTACK]

Another case of the customer not reading the bonus terms prior to claiming the bonus.

Not really surprising.

You read the terms every time you deposit at the same casino you have been playing?

If I happened to deposit with a bonus , bet more than $10, and won, I would have been in the same boat. I ve played there, know the rules, and I would have never expected a Max Bet clause. Actually I don't think that I have ever seen a max bet rule at any RTG.

The rules did in reality change overnight. It would be nice for the casino to have some other type of notification about a major rule change such as this. Maybe a box that comes up when redeeming coupon that issue a warning that says "there is a new max bet bonus."

 

[Stovetopp]

rule21 under promotioal t

"21. Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided."

Accordoing to the ruoes above, you are not allowed to bet $10 on an y bonus. Its does not specify if it includes DEPOSIT BONUS
If trues then any bet that includes abonus has to be $9.99 I wonder what the rules are for europeans and the aussies Do they have to do the conversion?

Secondly what does this mean?
7. The min. bonus amount for our deposit coupon codes is $20, the max. bonus amount is $100, unless otherwise stated. The coupon codes are valid only for one deposit (unless otherwise stated). The coupon code must be entered before depositing and cannot be retroactively credited to any customer's account.
the minimum for anything at JC is 45 dollars I see some places its 50 bucks

Now I hace to check every other jackpot capital sites such as slotastic to see if the same rules apply Geesh Its getting harder to play anywhere online now

 

[Hydr0]

You read the terms every time you deposit at the same casino you have been playing?

If I happened to deposit with a bonus , bet more than $10, and won, I would have been in the same boat. I ve played there, know the rules, and I would have never expected a Max Bet clause. Actually I don't think that I have ever seen a max bet rule at any RTG.

The rules did in reality change overnight. It would be nice for the casino to have some other type of notification about a major rule change such as this. Maybe a box that comes up when redeeming coupon that issue a warning that says "there is a new max bet bonus."

Yeah mate, I personally do whenever I claim bonuses, which is rare. Alternatively, I double check the rules with CS, so I have it in writing. I also take a screenshot of the chat or email it to myself if possible for insurance. At least that way if things go south I have proof.

I always try and keep in mind the casino can change T&C's any time at their discretion. I don't like taking risks, or assuming nothing has changed between bonus claims.

I'm not saying I agree 100% with the outcome, but the casino is within its rights, that's all. Some reasonable notification by the casino to advise of such a change would have been very helpful, I agree.

The rest of my post, which you haven't pointed to shows that I'm not convinced that the OP is completely at fault, but what I may think without hard cold facts is irrelevant.

I can only comment on the facts presented by the casino.

FYI, I'm been done before for similar reasons. I don't make the rules, nor do I always agree with them. I do however have to accept (no matter how hard that is to do at times) if I've breached them. No matter how fine the line is.

The OP can always PAB, and I personally would encourage it over such a large amount of money if they believe they have been hard done by.

As the casinos decision is final however, it sounds as though the OP has no case?

PS: looks like you posted before my edit

 

[BMWSTACK]

Yeah mate, I personally do whenever I claim bonuses, which is rare.

I'm not saying I agree 100% with the outcome, but the casino is within its rights, that's all. Some reasonable notification by the casino to advise of such a change would have been very helpful, I agree.

The rest of my post, which you haven't pointed to shows that I'm not convinced that the OP is completely at fault, but what I may think without hard cold facts is irrelevant.

I can only comment on the facts presented by the casino.

FYI, I'm been done before for similar reasons. I don't make the rules, nor do I always agree with them. I do however have to have to accept (no matter how hard that is to do at times) if I've breached them. No matter how fine the line is.

The OP can always PAB, and I personally would over such a large amount if money if I believed I had been hard done by.

PS: looks like you posted before my edit

Yes I agree a rule is a rule. Just so happen they change it the day before the guy deposits.

I guess if you took a deposit bonus every time you deposited you also may not be reading the terms. When depositing with a bonus I know the rules, if its a different promotion then I do read the terms.

I wonder if the OP was betting more than the $10 the whole time, and won all his money on the higher bet.

$10 max bet rule is kind of stupid on RTG. They already have max win on the slots. I would think 75% or more of the people depositing would take the bonuses. Now they are not going to have large bets any longer. Doesn't a casino want large bets?

 

[vinylweatherman]

What efforts were made to draw the is change to the attention of regular players?

Whilst legal in the internet wild west, it would NOT be considered legal here in the UK as terms changes that are detrimental to the customer can only be active once customers have been given 30 days notice of changes, and a means to specifically opt in to accepting said changes.

Casinos applying for a UK licence should bear this in mind, and failing to read the terms and conditions for doing business in the UK is not an excuse for non compliance.

Changing terms on the quiet on arbitrary dates without notification to customers is classed as an unfair business practice in the UK, and if the customer complains, the terms that applied before the change will be considered to still apply, and continue to apply till customers have had 30 days notice.

These rules have evolved because of so many businesses "trying it on" in the past. The rules are an updated version of earlier consumer protection rules due to the fact that since they were originally passed, businesses have exploited numerous loopholes to the detriment of customers.

 

[cpdnd31]

When I deposit at rtg : let's take CW for example. I put in coupon code, hit apply a popup box shows min deposit and what each slot value and games allowed. Was there not any info on max bet on this box? I am assuming that is that all rtg casinos have this. If there was no info about new max bet rule I am sorry but I feel that would be deceptive. Why would you have a pop up box giving you all info you need and then hide new rule somewhere else?

This is of course assuming that there is a pop up box. If so I would like to know where rule is on pop up box as well so I know where to look if I deposit.

I don't go through the pages of terms and conditions I read the pop up box being that it gives info needed for code claimed.

Very curious about this now.

The other thing bugging me is this rule was less then 24 hours old. To use this as a reason to deny winnings is just wrong. If no notice was given how as a consumer do you expect us to know? You can spam us with every little thing going on in the rtg casinos but a major new rule and nothing was said, to me its deceptive. I'm sorry I side with the player unless more info comes to lite. As a gambler you know the places you play at some of them you have been playing for years at. When changes like this occur there should have been a warning about them. I would like to know if there was and if so how?

 

[gokkie]

Such a disgusting way to not being paid 13000$. It is such a terrible amount of money to be denied.

Why not a mass mail to all players stating this new rule? When spamming is easy why is this so hard?
Or when you login at the casino a simple message of a max bet implied when using bonuses?

Why is this so difficult? I really feel bad for the OP.

 

[Hydr0]

I understand the max bet was rule was breached and that JPC has stated its decision is final.

In any case, if I were in the OP's shoes I would consider submitting a PAB on this one, if they haven't already done so. Nothing to lose.

13K is a large chunk of change to simply forfeit without a fight.

 

[Jasminebed]

When my cellular provider, or my cable provider, or my bank is introducting a change in terms, I am notified in advance of the change.

I do read terms just about every time I take a bonus. Some places like 32Red I only real the bonus terms when the promotion changes... ie I read them for the Dish of the Day when it returned after Fifa.

I read them every RTG coupon. Is there a max bet on the bonus is a question I often ask chat, in case I missed it.

I do however often read them in advance of claiming a coupon, because I plan most of my play, and use a prepaid card to deposit so I usually have to load it.

If the OP was sent an email with this code, was it sent July 1? Or was it sent earlier with a link to terms that changed after the email went out? I will often note when offers finish, look at the terms and decide it is one I will take, and I might not re-read terms on a Sunday for an offer I was sent and read Friday. Especially when it is such a major departure from all previous offers.

I logged into Redbet the other night, I was greeted by a pop-up box that said there was a change to the T&Cs, and a requirement to check a box that I had read them to continue.

 

[BMWSTACK]

Yes we are all typically notified of rule changes when it involves money, ie. electricity rate changes, interest rate chenges,...etc.

I know in a B&M casino if they make any changes such as Comp Programs they post throughout the casino. How about the machines that are clearly marked no free slot play (wont accept it anyways.)

Does the casino need to notify us of every change? No, but at least notify us of something this significant. Its not just significant at Jackpt but also in the RTG world. Who has ever heard of max bet rule at RTG.

Jackpot does a great job marketing their Mobile site, new VIP program, and of course their monthly contests. So its certainly not a case of the inability to do such.

BTW I did just redeem a coupon code and it doesnt say anything about Max Bet in the coupon details.

 

[ssayyed92]

They claim they changed the rule 30 of june midnight does it mean 1st of july 00:00 ? anyway I played from india so my 1st of july can be 30 of June

Why didn't they limit the software to allow 10 a spin ? I checked the terms before I played but since I deposited there couple of times a week I may have missed the couple of hours changes, am I a client they have to reserve the right and not pay ?

When I opened the account I remember the software limited your bets and then the bet size was changed to the better.

As an accredited casino, couldn't they limit the software to allow the max 10 ?

There should be a rule a condition to be accredited that if a casino didn't limit the software it can't be accredited here.

If not this rule at least there should be a rule that a casino that won't limit the software and won't even send an email to notify player should give a reasonable time for a player to read the new terms and not couple of hours if a player deposit and win 13K the casino reserve their stupid right

 

[cpdnd31]

Thank you BMW. Now I wonder is this just limited to jackpot or are all RTG casinos gonna do this?
Can we maybe have a couple of reps chime in here and explain what as a customer we need to check before we use a coupon. I refuse to have to read there terms and conditions pages every time. Can you imagine at 1 am trying to read that. I like the coupon boxes that pop up and tell me what I can play and what I need to do when I redeem a coupon. To me this makes sense since every coupon is different.

I'm annoyed thinking this could have happened to any of us. Rtg has had a year of broken machines, screwed up updates and now this. I am now almost afraid to deposit with this brand.

I want more info to protect myself when I deposit.

 

[slotplayer]

Hi there,

Please note that our rules were updated on midnight 30 June 2014, before the customer redeemed this bonus or started betting.

We apologize for any inconvenience caused, however, our decision is final.

Thanks,
Yasmeen

what time zone?

 

[BMWSTACK]

Thank you BMW. Now I wonder is this just limited to jackpot or are all RTG casinos gonna do this?
Can we maybe have a couple of reps chime in here and explain what as a customer we need to check before we use a coupon. I refuse to have to read there terms and conditions pages every time. Can you imagine at 1 am trying to read that. I like the coupon boxes that pop up and tell me what I can play and what I need to do when I redeem a coupon. To me this makes sense since every coupon is different.

I'm annoyed thinking this could have happened to any of us. Rtg has had a year of broken machines, screwed up updates and now this. I am now almost afraid to deposit with this brand.

I want more info to protect myself when I deposit.

This is just a Jackpot Capital thing. They probably have too many people winning on the 1000's of ND bonuses they hand out monthly. Actually thinking of it the only way to beat the 60x wr was to bet high and hope for a win. I knew I was doing something wrong.

OOPS had to come back in edit. Just saw the thread about Slotocash. Player got winning void. I think the player was actually playing Slotastic, but I did see that Slotcash has a $6.50 max bet rule on ANY bonus. How pathetic.

 

[cpdnd31]

Just to be sure I went on Facebook Live chat feature for Club World. Here is Chat:



You are now chatting with 'Aaron'
Aaron: at 08:52:51

Hello. How may I assist you?
Michelle xxxxxxx: at 08:53:31

hi some other rtg casinos have implemented a max bet rule when using a bonus have any of the club world casinos group started this?
Aaron: at 08:54:09

Nothing has changed
Aaron: at 08:54:21

Everything is the same as always,
Aaron: at 08:54:37

Bonuses do have there terms which players are made aware of before accepting
Michelle xxxxxxxxxx: at 08:54:41

thank you -- you guys are still good to us players appreciate the help
Michelle xxxxxxxxxxx: at 08:55:13

yes I am aware of that but I know some other places have changed rule and people did not know
Aaron: at 08:55:45

Just to reassure you, everything has remained the same.
Michelle xxxxxxxxxxx: at 08:55:49

thank you again you have a good night.day


Thank you Club World !

 

[BMWSTACK]

Clubworld and 3dice are some of the few good ones left. This is the type of casino that people should support.

 

[cpdnd31]

Exactly you know what if there good to us we need to support them back. Now Club World scared me with the cc issue however I think that has been corrected. So next month I will be playing them again.

 

[SuperSense]

We apologize for any inconvenience caused

Seriously Yasmeen? There's no way you wouldn't know the reason OP posted this thread, as well as the rest of us supporting him is because you CONFISCATED his money. That's not even mentioning you made no effort to inform the players of the rule change and made a confiscation based on a less than 24h old rule. You would surely like to pass it off as if all you did was inconvenience him wouldn't you. But the rest of us aren't stupid and we can see through that.

In the future please refrain from using such manipulative words. I have just lost quite a bit of respect for the Jackpot Capital group.

 

[ssayyed92]

To Yasmeen: I never won at this casino and deposited in the group over 2500 USD. The casino agree they changed the rule in the website only less than 24 hours maybe even few hours before I played.

The question here, can you give Yasmeen a different solution than confiscation like what I could see other casinos have at the same situation I see in some casinos terms extra wagering requirement in case you exceed the max bet rule.

If this rule of max bet was in the redeem coupon in cashier good chance I would notice and bet by the rules.


Would you be able to give me anything better than confiscation ?

 

[Hydr0]

To Yasmeen: I never won at this casino and deposited in the group over 2500 USD. The casino agree they changed the rule in the website only less than 24 hours maybe even few hours before I played.

The question here, can you give Yasmeen a different solution than confiscation like what I could see other casinos have at the same situation I see in some casinos terms extra wagering requirement in case you exceed the max bet rule.

If this rule of max bet was in the redeem coupon in cashier good chance I would notice and bet by the rules.


Would you be able to give me anything better than confiscation ?

Why don't you PAB ssayyed, as previously advised by several forum members?