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Question Sportsnation- Bets while abroad

Discussion in 'Online Casinos' started by nani, May 5, 2018.


Will they refund me money lost while I was abroad

  1. Yes

    0 vote(s)
  2. No

    May 5, 2018
  1. nani

    nani Newbie member PABnononaccred

    This was my email to sportsnations CEO after the issues... it explains all.

    I have an account with sportnation. This account has been held for quite some time and I feel I’m quite a valuable customer for the company.

    I live in the uk and went abroad on 8th April to Dominican Republic for 2 weeks. I logged into my Account as usual from abroad and placed many bets and deposited quite an amount of money. I placed numerous bets each day until day 13 I went to login and it said I had to contact customer support. I therefore did so and was asked where I was. The person in the live chat stated it was a uk company and I couldn’t bet while abroad in line with our UK gambling license, they didn’t know how I was able to login and place bets, they said the system should have picked it up immediately however it hadn’t in my case for some reason which was possibly a system error on your behalf, they stated it only had picked it up yesterday after 13 days of betting. I was pointed to term 13 of the terms and conditions which actually states that if in breach of the terms all bets would be voided. Today I went to login and for the first time it actually stated on the login page that I can’t login from Dominican. It’s extremely strange why I haven’t seen this message before, especially considering the 300 plus logins I have done since entering Dominican Republic. I had no clue I couldn’t bet from here, and did not know it breaches your gambling license to accept bets from this country. I therefore request a full refund of all my deposits (minus my withdrawal), all bets I expect to be voided and this would bring this matter to a close. If the deposits are not returned to me I would have no choice but to take this matter to the commission and then to the claims court.

    Their terms even state this;


    The pic attached is the info I got after 13 days of betting abroad after they asked me where I was and told them immediately abroad as I was inaware that they didn’t take bets while abroad.

    They responded and literally said no and they can accept bets from anywhere under their license etc. Do I have a chance to claim the money back from while I was abroad?

    Attached Files:

  2. May 6, 2018
  3. dealer wins

    dealer wins Experienced Member

    Finncial Controler
    London the sh$thole
    Any bets placed should stand win or lose IMO.

    It doesnt really matter where you log in from if you are on holiday to be honest.
  4. May 6, 2018
  5. paul7388

    paul7388 Meister Member MM

    not a lot
    glasgow scotland
    Seriously are you on a one man mission to claim back everything from everyone.

    How can you say you are a valued customer when you should not even be gambling because of your addiction.

    You started another thread yesterday Self excluded shop where you want your money back from a shop as you were self excluded in it and even kept all your losing slips. Seems to me you are trying to gamble in such a way that if you get caught or lose you can try and claim back all your losses
    cncas2123 and Jono777 like this.

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