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spinwin casino ...there having a laugh surely

Discussion in 'Online Casinos' started by sattty, Dec 31, 2011.

    Dec 31, 2011
  1. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    i got an email offering a free chip from spinwin casino

    it has some well known games king kong cubis etc etc

    i was reading through there cashout terms and came across this...

    Photographic ID: A copy of a current photographic ID is required for your first cashout request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Specifically it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
    Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please block the middle eight numbers on the front of the card copy and the 3 digit security code at the back of the card copy.
    Proof of address: This may be submitted in the form of a utility bill or a credit card statement. It should be a recent document showing your full name and address as registered on your account with us. If you provide a credit card statement please ensure that you blank out the eight middle numbers of the credit card.
    Notarized documentation: Your documents will need to be authenticated by an appropriately qualified Notary/Solicitor and signed and stamped as proof of legitimacy.




    notarized doccuments...so if im correct you must make an appointment with ur solicitor and get docs stamped ..well theres £50 at least down drain to do that.....

    find it amazing to ask for such a thing has anyone come across that before.....frankly find it well over the top and just a ploy to catch people out who dont read terms then cant be arsed to do it..i mean would it be worth it unless it was for a decent cashout as ur paying to have docs stamped


    anyone know of any other casinos that have asked for this..i could understand for such a thing if there was an issue over identity but as standard casino practise seems well over the top to me
     
  2. Dec 31, 2011
  3. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
  4. Dec 31, 2011
  5. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    its a nasty tactic IMO

    and im sure one that catches a lot of people out and saves casino on quite a few payouts
     
  6. Dec 31, 2011
  7. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...

    Yep, you'd most likely be sending them by email! :)
     
  8. Dec 31, 2011
  9. Monica

    Monica Dormant account

    Occupation:
    Marketing Director
    Location:
    Gibraltar
    Spinwin Clarification

    Hi there Sattty and everyone,
    I appreciate you pointing out this clause to players as I believe it is a very important clause.
    As we state in our website “The cashout policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud”.
    Usually within our process we request two out of the four verification elements, being that the notarized copy is usually only used to triage any fraudulent behavior which might have been detected in any of the previous elements. We do not use this clause not to pay players, as we believe our player’s compliments on fast payouts are usually the best form of advertising. We however enjoy creating a protective environment where our players feel safe and we use these types of terms to discourage less honest players from taking from true players.
    We have paid out numerous players, one of them who actually won a $30.000 jackpot with a courtesy chip he had gotten from Spinwin Casino and he had no problems in receiving his cashout quickly and promptly.
    If you come across any problem while cashing out please do feel free to contact me directly as I am always available to help.
    Best wishes and Happy New Year,
    Monica
    :thumbsup:

     
  10. Dec 31, 2011
  11. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    thanks for the info monica
     
  12. Dec 31, 2011
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks for clarifying that not every player will be expected to provide notorized copies. It's good to have it in your terms so players that are asked are not surprised, but maybe it could be phrased that Notorized Copies may be required? It would put me off to think I would be expected to provide them in every case, as this is not cheap in my country.
     
    1 person likes this.
  14. Dec 31, 2011
  15. CURTSONLYLOVE10

    CURTSONLYLOVE10 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    NEW YORK
    wow i need to play at ur casino cause apprantly there is no max cashout on a free chip...30.000 cashout on a free chip...just curious how much was the courtesy chip
     
    2 people like this.
  16. Dec 31, 2011
  17. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    Me too, i am curious??
     
  18. Dec 31, 2011
  19. Monica

    Monica Dormant account

    Occupation:
    Marketing Director
    Location:
    Gibraltar
    Hi everyone

    I believe it was a 25 euros Free Chip. It was a promotion we ran through one of our affiliate's websites.
    Each promotion usually has its own terms and conditions, in this particular case it did have a playthrough but no withdrawal limit :) It was back in August/September if I am not mistaken, would need to double check to be honest.

    Regarding the terms I will make that suggestion so that the terms reflect that although we hold the right to request it, it is not something we commonly request unless there are doubts regarding the previously requested documentation.

    Have a Happy New Year everyone :)
    Take care,
    Monica
     
  20. Jan 1, 2012
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The terms are more detailed than most, but are a good description of what players actually end up getting asked for.

    Unfortunately, a few countries do not issue any form of internal photo ID as routine, so this will put off quite a few players, although this is better than them depositing and THEN finding their country is one of those like the UK that don't routinely issue photo ID. This means players have to seek out and obtain photo ID for the first time when they make their first online casino withdrawal, and this can take weeks, even months. This makes players think that they are being screwed because they are being asked for something "exceptional" in terms of what is used in their country, even though it is routine in most countries to automatically have a photo ID from leaving school.

    Despite the clarity in this term, it will still catch out those players who don't bother to read them.
     
  22. Jan 1, 2012
  23. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    yes ..thats a problem i have had...i dont drive or have a passport..which are the 2 forms of accpeted photo ID in the uk

    i had a real battle with a MG casino earlier in year..they asked for the normal ID...i sent copy of my bank card i used..bank statement..utility bill..council tax bill...birth certificate..they messaged me back asking for a photo ID..i said i dont drive or have a passport and the UK has no photo ID..

    they responded with who does not drive or have at least a passport..i replied with someone who is disabled and has no need for them...it took nearly 3 weeks to get money out of them i even had to resend the docs in colour as they said black and white was not accpetable..needless to say ive not played there since....

    i dont understand why all casinos dont do there own checks like 32red do..32red never asked me for docs as they were able to verify me through there own processes...
     
  24. Jan 1, 2012
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    This is the root of the problem. They don't have a clue about the REAL world for ORDINARY people, like their customers. THEY probably have all these documents because they run a business, have a need to travel to conferences, even between their various sites as their CS will be in one country, their servers in another, and their registered HQ in a third. "Car culture" also varies between countries, with many having one in the USA, and few in countries considered to be "developing".

    The internet, for users, requires no travel other than from the bed to the PC, and it is for this convenience that many use it for commerce.

    You would also be one customer who is NOT welcome at Spinwin, as you would have serious problems in getting paid - yet they sent you marketing. Good job you are one of those players that DO read the terms before parting with your money.

    I have yet to hear from an operator a valid reason for needing a photo, since no casino software currently offers live video link between player and dealer, so they don't even need to ID you in a face to face context. They need to verify your details match, and this does not need a photo, just verifiable documentation.
     
  26. Jan 1, 2012
  27. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    Notarized documents is a good way to verify a player.

    Of course casinos requesting it have to pay the costs of it up front, anything else is scamming.
     
  28. Jan 1, 2012
  29. Monica

    Monica Dormant account

    Occupation:
    Marketing Director
    Location:
    Gibraltar
    Photo Ids

    Happy New Year everyone! 2012 has arrived and hopefully filled with good things for everyone :)

    Regarding the photo ID to be honest I had no idea they didn't issue one in every country, I always assumed it was something standardized all over the world.
    The photo ID has always been a way to correlate the face with the age and attributes featured on the documents, and although it is not necessarily something we can verify right away, it may be requested by authorities that we present copies of those documents.
    It is not something we make up not to pay players, it is something required of us by various entities and license grantors. Almost all if not all reputable casinos require this to cash out on large winnings and although I understand it may be troublesome for some players who do not have a photo ID, it is not something that is dependent on our will to change it. For example if a player does not hold a valid photo ID, the notarized copy of valid documentation could step in as a substitute, guaranteeing and validating the person’s identity.

    Even Casinomeister points out its importance here http://www.casinomeister.com/casino-research/casinos-security.php

    As per the notarized documents I explained before it’s not something we ask every day, only if we suspect a problem or in the case of a very high win to protect the player.

    Take care everyone,
    Monica
     

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