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Spin Palace

Discussion in 'Casino Complaints - Bonus Issues' started by GOCC, Oct 3, 2006.

    Oct 3, 2006
  1. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    OK, I know it is in the terms and conditions but think its a pee take.

    Got sent a link for spin palace
    You must register/login in order to see the link.

    At the VERY VERY top it sayd 200% bonus up to 300. So, as a layman I took it to mean, deposit 150 receive 300. I had a look at the terms and conditions and saw I need to wager 18 times the bonus on slots. OK up to now.

    So I deposited 150 but then saw I had only got 150 bonus. ???? Phoned up and spoke to someone who seemed insistant on interupting me every time I spoke and was told if you look at the Terms and Conditions it says

    Deposit $50 to $99.99 and receive $100 free
    - Deposit $100 to $299.99 and receive $150 free
    - Deposit $300 or more and receive $300 free

    Ok, yes it does say this and I did miss it. But WTF post on the home page of the link 200% UPTO 300. Its just worded ambigiously and is bullshit

    Now the annoying thing is, if I had just gone to Spin Palace through just You must register/login in order to see the link. I would have had a 50 deposit 150 bonus with WR of 20 times

    So now I have depsoited 150 got 150 wager 5400
    Could have had dep 50 get 150 wager 4000

    Its wrong and insinuates to players they are going to get something they are not.
     
  2. Oct 3, 2006
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dont be so humble. You arent a layman as compared to many of us. However, the wording is ambiguous so if you havent started playing yet the casino should, in an act of good faith, allow you to withdraw $100 now and reduce your WRs to $4000 meaning that you actually deposited $50 for a 300% bonus since this is stated in their homepage.
     
  4. Oct 3, 2006
  5. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    I did actually suggest that to the CS rep but he said I had accepted the terms and conditions when I submitted my claim. He was arrogant and ignorant. When ever I argued a point with him he just interrupted me.

    I have started playing and will not be wagering 1p over the WR if Im lucky enough to get there
     
  6. Oct 3, 2006
  7. ace4suited

    ace4suited Dormant account

    Occupation:
    various
    Location:
    scotland
    given the misleading way that this is phrased they should be willing to get you to withdraw your money (without the bonus of course).

    Personally i think the best way of dealing with these situations is by not playing and yes maybe try the phone support but if that fails then send an e-mail.

    Legally (depending on which countries/states laws apply) their terms and conditions in the context may or may not apply it is not certain. In terms of a contract part of it is in what the contract says and part of it is in what laws of contract etc exist around the contract.

    When it comes to misrepresentative advertising and ambigious contractual terms they cannot just say the contract says....because there is more to the legal position than what the contract porportedly says.

    So i would argue the case before you started playing with the $$.

    Also the real lesson here is to study the contractual terms WHENEVER there is a bonus of any sort as so many casinos have all sorts of quite unfair rules that if you dont you will get shafted. I have seen terms where you could only get a maximum win of 2*deposit on a slots only bonus of 100% - what is the point of playing a progressive jackpot for instance when the max bonus (automatically put into your account) is twice what you deposited!
     
  8. Oct 3, 2006
  9. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Here to help

    Hi there,

    Please PM me your details and I will look into all the details posted here.
    I assure you it is never our intention to mislead players.

    Once I have your details I am sure we will sort this out.

    Kind regards,

    The Palace Group
     
  10. Oct 3, 2006
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If at all possible, since the wording is ambiguous, the player should be given the benefit of the doubt. Although he has started playing you could still reduce the WRs to $4000 since it was an honest mistake and the CSR was unwilling to budge.
     
  12. Oct 4, 2006
  13. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hiall,

    I have been in communication with the player and we have resolved the situation.
    There were terms and conditions which I urge all players to read prior to cliaming the bonus and to make 100% sure they are going for the correct bonus.

    In this case we worked woth the player and found a resolve to suit all parties :)

    As usual I am here if you need anything!

    Kind regards,

    The Palace Group
     
  14. Oct 5, 2006
  15. siorton

    siorton Dormant account

    Occupation:
    IT
    Location:
    Coatham Munderville
    is there a link to this bonus anywhere?
     
  16. Oct 3, 2011
  17. fatshaft

    fatshaft Full Member

    Location:
    Isle of Man
    Being a bit out of touch with casino land nowadays, are Spin Palace reputable enough? I have a friend who's just deposited there, refused the bonus, won just over a grand, and is now having trouble cashing out.

    They claim his ID is unreadable, I've seen the emails he's sent, they couldn't be any clearer.
     
  18. Oct 3, 2011
  19. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    Get him to rescan the ID, even if you think its clear, should be ok after that.
     
    1 person likes this.
  20. Oct 3, 2011
  21. Zack

    Zack Experienced Member

    Occupation:
    construction
    Location:
    Canada
    They always treated me good.One of my favorite casinos
     
  22. Oct 3, 2011
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What a coincidence!
    This thread got bumped EXACTLY 5 years after it was started! ;)

    KK
     
    2 people like this.
  24. Oct 4, 2011
  25. fatshaft

    fatshaft Full Member

    Location:
    Isle of Man
    Thanks chaps, he had no issues come Monday afternoon, think the issue seemed to be stock answers from weekend support staff, then when security turns up on a Monday morning all was well.
     
  26. Oct 4, 2011
  27. Jufo

    Jufo Three-toed sloth

    Occupation:
    Teacher
    Location:
    Finland
    Yeah I was like, what, 150% bonus with only 18x WR on slots until I realized that, yeah, that was five years ago :rolleyes:
     
  28. Oct 5, 2011
  29. asianeyes

    asianeyes Dormant account

    Occupation:
    housewife
    Location:
    U.K.
    HI, Spin Palace Rep. So pleased you've arrived to answer questions. I know that this is a slight derail so please forgive me and bear w/me whilst i make mention of a spin palace issue i wanted answers to nearly 1-year ago.

    I had won about £1,500 or so and made my w/d and no less an hour or so later i was called at home by a Spin Palace rep who identified himself as Dan.

    Now Dan said he was a manager at Spin Palace and he went on to say that if i were to reverse w/d my winnings he would credit me with some funky bonus or other but my automatic reply was a resounding 'no'! Furthermore, i was just starting dinner and i was very busy but Dan asked yet again, and again, i politely said no thanks and even told him i was preparing dinner and i did not appreaciate being called at home trying to be enticed to r/wd my winnings.

    Anyways, about a month or so later i won again another smallish amount around £1,000 or so and no more than 2-hours later Dan calls me at home and offers me another bonus if i reverse w/d. Of course my auto response was 'no'! but this time i was very irate and told him to never ever call me at home as i even reminded him about the first time.

    I came on the forum and informed others about this. No Spin Palace rep replied here on the forum? So i suppose my question to you is: is this a common practice for Spin Palace reps to call players at home to try and entice them to r/wd? I mean if the call from dan had been account related or something i suppose i would of understood but to call not once, but twice, to entice a reverse/wd seems downright tacky and desperate.

    Since those incidents i stopped depositing with Spin Palace Group, and as time went on, i noticed more complaints about the Palace Group and other accredited casinos as well and it was a defining moment for me to finally stop playing online because of so many issues people were having at that time. I still come and veiw the forum and see mostly the same sort of complaints etc. Trust in 'where' and 'what' game/s one plays is of the utmost importance! Since then i have returned to play at land-based casinos just like i use to do before i experimented with online. I know well most of the casino staff and managers and there's never an issue with land-based and i get comps with no restrictions and there's never any software issues i;e, error code 0, lag spins, frozen screen. Best of all is when i win i get paid in cash straight away and no casino manager would ever dare call me at home trying to get their £££ back cos they have far more class and taste than the online industry.

    Thanks!

    As stated, sorry about the derail but i feel for the player who was mislead and thought that there's some importance perhaps to post this so as to inform others to some of the online casino practices(bad habits).
     
  30. Oct 5, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Yes, and at a few other casinos too. It has become increasingly common. However, if they are told "don't call me again" they shoudn't.
     

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