Spin Palace

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
OK, I know it is in the terms and conditions but think its a pee take.

Got sent a link for spin palace
Link Removed ( Old/Invalid)

At the VERY VERY top it sayd 200% bonus up to 300. So, as a layman I took it to mean, deposit 150 receive 300. I had a look at the terms and conditions and saw I need to wager 18 times the bonus on slots. OK up to now.

So I deposited 150 but then saw I had only got 150 bonus. ???? Phoned up and spoke to someone who seemed insistant on interupting me every time I spoke and was told if you look at the Terms and Conditions it says

Deposit $50 to $99.99 and receive $100 free
- Deposit $100 to $299.99 and receive $150 free
- Deposit $300 or more and receive $300 free

Ok, yes it does say this and I did miss it. But WTF post on the home page of the link 200% UPTO 300. Its just worded ambigiously and is bullshit

Now the annoying thing is, if I had just gone to Spin Palace through just Link Removed ( Old/Invalid) I would have had a 50 deposit 150 bonus with WR of 20 times

So now I have depsoited 150 got 150 wager 5400
Could have had dep 50 get 150 wager 4000

Its wrong and insinuates to players they are going to get something they are not.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Dont be so humble. You arent a layman as compared to many of us. However, the wording is ambiguous so if you havent started playing yet the casino should, in an act of good faith, allow you to withdraw $100 now and reduce your WRs to $4000 meaning that you actually deposited $50 for a 300% bonus since this is stated in their homepage.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
I did actually suggest that to the CS rep but he said I had accepted the terms and conditions when I submitted my claim. He was arrogant and ignorant. When ever I argued a point with him he just interrupted me.

I have started playing and will not be wagering 1p over the WR if Im lucky enough to get there
 

ace4suited

Dormant account
Joined
Jun 12, 2006
Location
scotland
given the misleading way that this is phrased they should be willing to get you to withdraw your money (without the bonus of course).

Personally i think the best way of dealing with these situations is by not playing and yes maybe try the phone support but if that fails then send an e-mail.

Legally (depending on which countries/states laws apply) their terms and conditions in the context may or may not apply it is not certain. In terms of a contract part of it is in what the contract says and part of it is in what laws of contract etc exist around the contract.

When it comes to misrepresentative advertising and ambigious contractual terms they cannot just say the contract says....because there is more to the legal position than what the contract porportedly says.

So i would argue the case before you started playing with the $$.

Also the real lesson here is to study the contractual terms WHENEVER there is a bonus of any sort as so many casinos have all sorts of quite unfair rules that if you dont you will get shafted. I have seen terms where you could only get a maximum win of 2*deposit on a slots only bonus of 100% - what is the point of playing a progressive jackpot for instance when the max bonus (automatically put into your account) is twice what you deposited!
 

Palace Group

Dormant account
Joined
Oct 7, 2005
Location
Online
Here to help

Hi there,

Please PM me your details and I will look into all the details posted here.
I assure you it is never our intention to mislead players.

Once I have your details I am sure we will sort this out.

Kind regards,

The Palace Group
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
If at all possible, since the wording is ambiguous, the player should be given the benefit of the doubt. Although he has started playing you could still reduce the WRs to $4000 since it was an honest mistake and the CSR was unwilling to budge.
 

Palace Group

Dormant account
Joined
Oct 7, 2005
Location
Online
Hiall,

I have been in communication with the player and we have resolved the situation.
There were terms and conditions which I urge all players to read prior to cliaming the bonus and to make 100% sure they are going for the correct bonus.

In this case we worked woth the player and found a resolve to suit all parties :)

As usual I am here if you need anything!

Kind regards,

The Palace Group
 

fatshaft

Full Member
Joined
Apr 7, 2004
Location
Isle of Man
Being a bit out of touch with casino land nowadays, are Spin Palace reputable enough? I have a friend who's just deposited there, refused the bonus, won just over a grand, and is now having trouble cashing out.

They claim his ID is unreadable, I've seen the emails he's sent, they couldn't be any clearer.
 

fatshaft

Full Member
Joined
Apr 7, 2004
Location
Isle of Man
Thanks chaps, he had no issues come Monday afternoon, think the issue seemed to be stock answers from weekend support staff, then when security turns up on a Monday morning all was well.
 

asianeyes

Dormant account
Joined
Mar 22, 2010
Location
U.K.
Hi there,

Please PM me your details and I will look into all the details posted here.
I assure you it is never our intention to mislead players.

Once I have your details I am sure we will sort this out.

Kind regards,

The Palace Group

HI, Spin Palace Rep. So pleased you've arrived to answer questions. I know that this is a slight derail so please forgive me and bear w/me whilst i make mention of a spin palace issue i wanted answers to nearly 1-year ago.

I had won about £1,500 or so and made my w/d and no less an hour or so later i was called at home by a Spin Palace rep who identified himself as Dan.

Now Dan said he was a manager at Spin Palace and he went on to say that if i were to reverse w/d my winnings he would credit me with some funky bonus or other but my automatic reply was a resounding 'no'! Furthermore, i was just starting dinner and i was very busy but Dan asked yet again, and again, i politely said no thanks and even told him i was preparing dinner and i did not appreaciate being called at home trying to be enticed to r/wd my winnings.

Anyways, about a month or so later i won again another smallish amount around £1,000 or so and no more than 2-hours later Dan calls me at home and offers me another bonus if i reverse w/d. Of course my auto response was 'no'! but this time i was very irate and told him to never ever call me at home as i even reminded him about the first time.

I came on the forum and informed others about this. No Spin Palace rep replied here on the forum? So i suppose my question to you is: is this a common practice for Spin Palace reps to call players at home to try and entice them to r/wd? I mean if the call from dan had been account related or something i suppose i would of understood but to call not once, but twice, to entice a reverse/wd seems downright tacky and desperate.

Since those incidents i stopped depositing with Spin Palace Group, and as time went on, i noticed more complaints about the Palace Group and other accredited casinos as well and it was a defining moment for me to finally stop playing online because of so many issues people were having at that time. I still come and veiw the forum and see mostly the same sort of complaints etc. Trust in 'where' and 'what' game/s one plays is of the utmost importance! Since then i have returned to play at land-based casinos just like i use to do before i experimented with online. I know well most of the casino staff and managers and there's never an issue with land-based and i get comps with no restrictions and there's never any software issues i;e, error code 0, lag spins, frozen screen. Best of all is when i win i get paid in cash straight away and no casino manager would ever dare call me at home trying to get their £££ back cos they have far more class and taste than the online industry.

Thanks!

As stated, sorry about the derail but i feel for the player who was mislead and thought that there's some importance perhaps to post this so as to inform others to some of the online casino practices(bad habits).
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
HI, Spin Palace Rep. So pleased you've arrived to answer questions. I know that this is a slight derail so please forgive me and bear w/me whilst i make mention of a spin palace issue i wanted answers to nearly 1-year ago.

I had won about £1,500 or so and made my w/d and no less an hour or so later i was called at home by a Spin Palace rep who identified himself as Dan.

Now Dan said he was a manager at Spin Palace and he went on to say that if i were to reverse w/d my winnings he would credit me with some funky bonus or other but my automatic reply was a resounding 'no'! Furthermore, i was just starting dinner and i was very busy but Dan asked yet again, and again, i politely said no thanks and even told him i was preparing dinner and i did not appreaciate being called at home trying to be enticed to r/wd my winnings.

Anyways, about a month or so later i won again another smallish amount around £1,000 or so and no more than 2-hours later Dan calls me at home and offers me another bonus if i reverse w/d. Of course my auto response was 'no'! but this time i was very irate and told him to never ever call me at home as i even reminded him about the first time.

I came on the forum and informed others about this. No Spin Palace rep replied here on the forum? So i suppose my question to you is: is this a common practice for Spin Palace reps to call players at home to try and entice them to r/wd? I mean if the call from dan had been account related or something i suppose i would of understood but to call not once, but twice, to entice a reverse/wd seems downright tacky and desperate.

Since those incidents i stopped depositing with Spin Palace Group, and as time went on, i noticed more complaints about the Palace Group and other accredited casinos as well and it was a defining moment for me to finally stop playing online because of so many issues people were having at that time. I still come and veiw the forum and see mostly the same sort of complaints etc. Trust in 'where' and 'what' game/s one plays is of the utmost importance! Since then i have returned to play at land-based casinos just like i use to do before i experimented with online. I know well most of the casino staff and managers and there's never an issue with land-based and i get comps with no restrictions and there's never any software issues i;e, error code 0, lag spins, frozen screen. Best of all is when i win i get paid in cash straight away and no casino manager would ever dare call me at home trying to get their £££ back cos they have far more class and taste than the online industry.

Thanks!

As stated, sorry about the derail but i feel for the player who was mislead and thought that there's some importance perhaps to post this so as to inform others to some of the online casino practices(bad habits).


Yes, and at a few other casinos too. It has become increasingly common. However, if they are told "don't call me again" they shoudn't.
 
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