SoV creating their own laws after the first excuses don't hold up

[martinbl]

Deposited at Slots of Vegas yesterday, but after depositing I realized I forgot to first redeem the bonuscode.
Got to the chat and hey, no problem, the guy in the chat would manualy add the bonus to my account so I could start playing.

Went great, got op to 850 and decided to ask how far I was playing through the WR.

And then the trouble started

According to Samantha from the livechat I wasn't even allowed to redeem bonuses so all my winnings would be voided!
That couldn't be right, since it was one of her colleagues personally who added the bonus...
No, according to her the bonus was automatic redeemed by me.

Nah, I suggested she should ask her colleague who added the bonus and after she got that confirmed, it wasn't her colleagues fault to add the bonus and AFTER winning voiding it but noooo, suddenly it was my own responsibility to read the rules!
But how can your own employees manually add a bonus to my account if I may not even play with it?
She didn't really care, it still was my own responsibility to read all the rules on the slots of vegas site.

And now the funny part... I DID!

I opened the site, read all the rules on the SoV site I could find but NOTHING about people from the Netherlands who aren't allowed to play bonusses! The Netherlands aren't even mentioned anywhere on the site... (Thank god I have screenshots of all the rules)

So Samantha, how can I read rules on your site who aren't even there?

Whoops, she checked, saw I was right, she didn't know that, but still I wouldn't get my money

Wait...
First you tell me that the bonus was added automaticly so it was an error I even got it, but that wasn't even the case, it was added manually...
THEN you tell me I should have read the rules myself...
I read them, but there's nothing about the Netherlands not being entitled to play bonuses.
And NOW you tell me I have to GUESS the rules, since they aren't even mentioned on your website?
You must be kidding me!

And then she tried her latest and probably worst excuse... She gave me a link to the prism rules...

Uh, real nice, but what have I got to do with the Prism rules?

According to her because Prism and SoV are sister companys and that's why I had to read the Prism rules.

What the...?

Where on the SoV site is mentioned that I can stick their own rules in my *** because I have to follow the rules of an external site then?

Then Chris came in, told me Prism was the main site and closed the chat

Nah, I have an idea... I'll open two hardware stores.
In one, I will state that I give no garantuees or warranties and when people with red, blue, black, brown or green shoes have problems with my product they can stick it in their *** and get no great deals.
No one will buy anything from that story I presume.

Then I'll open another where I mention in the contract that people with all type of shoes get free extra hardware.
And after I got my money and people want to have the extra hardware I'll just mention the other stores' statement and contract and throw them out the store.

Now, I ain't a law student, but I don't think that would hold in court, so my question is, can casino's get away with "own rules and laws" like this?

I have attached the complete chatlog and screenshots of all the SoV rules made on March 16th.

 

[The Dude]

Just taking the liberty to post your chat-log:

Chat InformationPlease wait for a site operator to respond.
Chat InformationThank you for using our LiveChat Service. This is 'Samantha'. How can I help you?
martinbl: Hi samantha
martinbl: can you tell me how far I am at meeting the WR?
Samantha: Let me check
martinbl: of course
Samantha: I have to inform you that players from Netherlands are not entitled to redeem bonuses
martinbl: That's sound like a mistake to me
martinbl: I was handed the bonus manualy
Samantha: We are going to refund your deposit
martinbl: Euuh, how can I get added a bonus MANUALLY if I'm not even allowed a bonus?
Samantha: The bonus was automatically redeem
martinbl: Oh no
martinbl: It was added manually since I forgot to redeem it first
martinbl: You can ask your collegae about that
Samantha: I understand that but it is your responsibility to read the rul
Samantha: rules
martinbl: That's a nice way to put it.. However, the Netherlands aren't even MENTIONED in the rules
martinbl: And I have screenshots of all the possible T&R, play rules and withdrawal rules
Samantha: Those are the rules the casino has
Samantha: I'm sorry if you didn't know it
Samantha: We will refund the money
martinbl: Euuh wait
martinbl: first you tell me that the bonus was added automaticly, but it was added manually
martinbl: THEN you tell me I should have read the rules myself
martinbl: And NOW you tell me I have to GUESS the rules, since they aren't even mentioned on your website? You KNOW that wouldn't hold in court, do you?
Samantha: They are on the website
Samantha: click here
Samantha:

You do not have permission to view link Log in or register now.

Samantha: and scroll down, you will see a list of countries that CAN'T take bonuses
martinbl: I don't have to read other websites' rules now, do I
martinbl: I read the rules of the slots of vegas casino
martinbl: and there, there wasn't mentioned a thing
Samantha: That is the main website
Samantha: www.prismcasino.com
Samantha: prism and slots of vegas are the same casino
martinbl: That's nice to know, but where does it mention on your website that I have to follow the rules of prism?
martinbl: Exactly, nowhere
martinbl: Prism isn't even MENTIONED in the rules on your site.. And since I don't have a magic ball...
Samantha: sir when you downloaded slotsofvegas
Samantha: it is clearly stated that we are sister companies
Samantha: the money will be refunded to your neteller account .
martinbl: But it's nowhere stated that I have to follow rules of an external site instead of your own site
martinbl: But this is getting me nowhere, can I talk to your manager... At least he's supposed to know that it's legally not possible to void money like this
Chris: Sir, Prism is not an external site
Chris: It is our main casino.
Chris: Slots of Vegas is a portal of Prism.
Chris: Your deposit will be refunded and you are welcome to play with us in the future with no bonus.
Chris: The rules page on Slots of Vegas will be updated shortly.
Chris: Thank you for your understanding and have a wonderful evening.

Just plain mindless.

 

[chuchu59]

So-called reasons with no logic or common sense. These guys should be permanently rogued.

 

[lanidar]

So-called reasons with no logic or common sense. These guys should be permanently rogued.

"DITTO"​

 

[kempe]

It would be nice to get them rogued, they took 2200 dollar profit from me with no reason.

 

[catrina m]

congratulations, you won but were very sorry you can't keep the money.

This is utterly absurd. And by the way, Have a wonderful evening!

 

[coinchantal]

Last week I wanted to play there also but in the tc of slots and vegas states:


No free chips or bonuses for the netherlands so I diden t play there.

You do not have permission to view link Log in or register now.

 

[martinbl]

Last week I wanted to play there also but in the tc of slots and vegas states:


No free chips or bonuses for the netherlands so I diden t play there.

You do not have permission to view link Log in or register now.

Yeah, I noticed, they added it later, round the 20th...

But can't anyone from casinomeister help me with this stuff?

 

[The Dude]

Yeah, I noticed, they added it later, round the 20th...

But can't anyone from casinomeister help me with this stuff?

Surely

You can contact their General Manager who is located here:
https://www.casinomeister.com/casino-software/rtg/

 

[FRENCHIE]

ARE ALL CASINOS LIKE THIS

i have recently joined here and my reason was for nonpayment of winnings it seems to me that they want you to deposit your hard earned money and when you win they want you to jump through all kinds of hoops to get your money i cannot understand why they want to do this to their customers that way.i also didn't realize this kind of problem was so common till i joined ,it has really opened my eyes i guess i can understand why the united states passed the law to a point because the cutomers were being taken advantaged of. i honestly hope everybody gets their winnings including myself but i don't think that is going to happen i hope i am wrong could anybody give me some insight on how many people are waiting on their money from varies sites just curious

 

[The Dude]

it has really opened my eyes i guess i can understand why the united states passed the law to a point because the cutomers were being taken advantaged of

The passage of the law had nothing to do with protecting the player, it was strictly a protectionist and moralistic issue.

For players in the states, you shouldn't be participating in online gambling unless delayed payments don't bother you. There are still a number of legitimate operations that still accept US bets - but payments have proven to be very problematic.

 

[sdaddy]

How in the world is it the player's responsibility to read not only the T&Cs of the casino where he deposited but those of all its SISTER casinos?

You can't make some of these excuses up.

 

[kempe]

Surely

You can contact their General Manager who is located here:
https://www.casinomeister.com/casino-software/rtg/

to bad that the manager Chris thinks he is god and can change the terms from his casino, forgets to upload them and afterwards he claims that the Terms where on his site from the 1th of March... you big cheesy liar!

Well easy money for mister Chris, and he still keeps sending me his 500% bonus emails! Stick them up your .....

 

[sdaddy]

to bad that the manager Chris thinks he is god and can change the terms from his casino, forgets to upload them and afterwards he claims that the Terms where on his site from the 1th of March... you big cheesy liar!.

Indeed, the evidence completely disputes the manager's claim. The OP has posted a screen shot of the T&C from March 16th which does not specify that players from the Netherlands are banned from bonuses. Also, in the later chat the CSR admits that the rule in question needs to be updated on the SOV website.

 

[kempe]

Indeed, the evidence completely disputes the manager's claim. The OP has posted a screen shot of the T&C from March 16th which does not specify that players from the Netherlands are banned from bonuses. Also, in the later chat the CSR admits that the rule in question needs to be updated on the SOV website.

So what can be done? I have the idea that CM is not really fond on jumping on this case Just take the loss and continue...

 

[sdaddy]

So what can be done? I have the idea that CM is not really fond on jumping on this case Just take the loss and continue...

For starters, make sure that the General Manager is alerted to this thread. Even if CM does not get involved in mediating this dispute, the negative publicity that's being generated here may be enough to change the casino's position.

 

[kempe]

i sent them this email:

Hello,


Please check these two links regarding Slots of Vegas:


https://www.casinomeister.com/forums/threads/slots-of-vegas-not-paying-winnings.17134/

https://www.casinomeister.com/forum...s-after-the-first-excuses-dont-hold-up.17162/


I redeemed a coupon at Slots of Vegas and fullfilled their wagering requirement. Requested a cashout and after 2 weeks I get an email that my original deposits where returned because of the fact that people from the netherlands where not allowed for bonus.

But at the moment I redeemed the coupon this wasn't the case. I have screenshot and a page from Google cache that on 15 march still Netherlands wasn't on their list, and I redeemed the coupon on the 5th of March!!!

Chris the manager just tells me that he uploaded the changed terms on the 1th of march, but that is just not true Furthermore, people could still redeem coupons, that is their problem, they can't blaim the casinosoftware for that, they operate the casino AND the coupon/software system.

What can I do to get this solved?

Regards,

Joris Kempen

 

[chuchu59]

It would be nice to get them rogued, they took 2200 dollar profit from me with no reason.

They are now rogued. The whole virtual group. Hope this is permanent so that no more innocent players fall into their trap.

 

[VIP_Lounge_Mgr]

Slots of Vegas Official Reply

Dear forum members,

I am writing all of you this letter as an official reply to complaints made against us from the players in the Netherlands. First, I would like to point out that we have placed a new Prism web site up on the net as of Mar 1st, 2007. In addition to different policies, like a new VIP program and improved web pages and graphics, we had also made some changes to our terms and conditions. These changes took effect on Mar 1st, right along with the addition of the new web site. I would like to also point out that you will not find any player with a screenshot of our T&Cs page on the new web site. It is impossible as the terms were updated with the site. They were also updated on Slots of Vegas.

Now, some players have found access into pages of our web site no longer linked through the current updated one. There is no way for us to avoid this. We have tried to re-route all pages coming from the old Prism Casino and Slots of Vegas web sites to the new updated ones, but if you look hard enough, I am sure that you will be able to find old links to our old pages. That cannot be avoided. That does not change the fact that our current Terms & Conditions are the ones that apply.

The reason for Netherlands being placed on our NO BONUS list is due to a small amount of players found to be using strategies found to be abusive of our generous bonus program. Unfortunately this affects many good players negatively and we are very sorry about that. There was no other way that we could find to avoid these problems. We do invite all players from these countries to join our casino and play with no bonuses.

This player who posted this chat however, failed to mention that he was informed that we identified him as one of a group of more than 10 players, already identified as bonus hunters, on several other sites, that he was informed of this, and that he was also told that was one of the major reasons for his refund. Please see

The Casino reserves the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino in their sole discretion deem to be abusive, the Casino reserves the right to revoke the entitlement of such end user(s) to the promotion. If an account is banned, locked or closed by the casino for one reason or another, the casino will then return only the latest deposit back to the customer within 30 days as stated by the casino's terms and conditions.

You do not have permission to view link Log in or register now.

All players found to be breaking the new casino Terms & Conditions, as well as the old ones, have been refunded and their accounts have been restricted from receiving bonuses in the future. I have also set up an automatic system that will exclude players from all of our bonus banned countries from redeeming coupons. This change can only be made once every hour though, and some players may still slip through the cracks. For that, I apologize.

However, the terms and conditions of the casino will be enforced. I am sorry that so many people are so quick to make a judgment on us before reviewing the details of the situation with all people involved. Thank you for your time.

Sincerely,

Christopher DiAngelo
Prism Casino, Slots of Vegas & VIP Lounge Manager

For the record, I dont think I am God. In fact, it would be a perfect world for me if all players followed the rules, there werent groups out there looking to exploit casinos and use forums like this one for cover, and I did not have to take time away from clients that follow casino rules, and read the terms of our casino, to play PR rep.

 

[lojo]

Chris,
It is certainly possible to remove pages from anywhere but internet archives. Might be a good idea to be sure there aren't any stragglers from old servers, etc.

Unfortunately it's moot now to a large degree for most players here. Although there are those who would use this forum as another angle to exploit, most of us here are intelligent players who make our own decisions. Not to mention that fraudsters are banned from this forum as soon as they are found out. Please don't blame the forum, it can be your best friend as well.

I'm disappointed that you guys were not more proactive in dealing with complaints here. I've never had a problem with your customer service and you have personally helped me on more than occasion. All issues have been resolved. Thank you.

I can tell you that "...The Casino reserves the right to review transaction records and logs,..." is one term that 99.9% of the players here won't be 'down' with, though almost every casino out there has a similar condition. When it is used (I'm not saying that's the case here) to not pay winnings to players who have followed the T&C it can be an achilles heel.

I'm afraid you will have a long hard uphill climb here; but staying vigilant to players concerns posted here and answering them openly on the forum could go a long way to rebuilding trust. Some will come on just to bash a casino, others will post here after feeling they got no satisfaction directly. Some will, properly, try to resolve any issues long before posting here. (You will see kudos here from time to time as well)

 

[chuchu59]

Chris,

As explained many times in the past, it is definitely not right to renege on a bonus deal after all wagering requirements have been met. In addition, I understand that the bonus was credited manually. That means that the CSR concerned should have known that players from the Netherlands were barred from the bonuses. Unless your staff were poorly informed that should not have happened. Since you took the discretion of crediting this bonus you should pay up.

 

[vinylweatherman]

Players

Dear forum members,

I am writing all of you this letter as an official reply to complaints made against us from the players in the Netherlands. First, I would like to point out that we have placed a new Prism web site up on the net as of Mar 1st, 2007. In addition to different policies, like a new VIP program and improved web pages and graphics, we had also made some changes to our terms and conditions. These changes took effect on Mar 1st, right along with the addition of the new web site. I would like to also point out that you will not find any player with a screenshot of our T&Cs page on the new web site. It is impossible as the terms were updated with the site. They were also updated on Slots of Vegas.

Now, some players have found access into pages of our web site no longer linked through the current updated one. There is no way for us to avoid this. We have tried to re-route all pages coming from the old Prism Casino and Slots of Vegas web sites to the new updated ones, but if you look hard enough, I am sure that you will be able to find old links to our old pages. That cannot be avoided. That does not change the fact that our current Terms & Conditions are the ones that apply.

The reason for Netherlands being placed on our NO BONUS list is due to a small amount of players found to be using strategies found to be abusive of our generous bonus program. Unfortunately this affects many good players negatively and we are very sorry about that. There was no other way that we could find to avoid these problems. We do invite all players from these countries to join our casino and play with no bonuses.

This player who posted this chat however, failed to mention that he was informed that we identified him as one of a group of more than 10 players, already identified as bonus hunters, on several other sites, that he was informed of this, and that he was also told that was one of the major reasons for his refund. Please see

The Casino reserves the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino in their sole discretion deem to be abusive, the Casino reserves the right to revoke the entitlement of such end user(s) to the promotion. If an account is banned, locked or closed by the casino for one reason or another, the casino will then return only the latest deposit back to the customer within 30 days as stated by the casino's terms and conditions.

You do not have permission to view link Log in or register now.

All players found to be breaking the new casino Terms & Conditions, as well as the old ones, have been refunded and their accounts have been restricted from receiving bonuses in the future. I have also set up an automatic system that will exclude players from all of our bonus banned countries from redeeming coupons. This change can only be made once every hour though, and some players may still slip through the cracks. For that, I apologize.

However, the terms and conditions of the casino will be enforced. I am sorry that so many people are so quick to make a judgment on us before reviewing the details of the situation with all people involved. Thank you for your time.

Sincerely,

Christopher DiAngelo
Prism Casino, Slots of Vegas & VIP Lounge Manager

For the record, I dont think I am God. In fact, it would be a perfect world for me if all players followed the rules, there werent groups out there looking to exploit casinos and use forums like this one for cover, and I did not have to take time away from clients that follow casino rules, and read the terms of our casino, to play PR rep.

This is a whitewash. After the OP made the complaint, I loaded the Slots of Vegas website, not from a link, but directly. After some difficulty (which should not be the case), I was able to navigate through the pages to the T & C for the bonuses, and there was no mention of either Finland, or the Netherlands. Naturally, these have been updated, but the fact remains that the date of March 1st applies only to the Prism site, and not Slots of Vegas. There is no mention on Slots of Vegas that the casino is actually part of Prism, nor a member of the dreaded "virtual group" - it is as though this is something you want to hide, most reputable casinos have an "about us" page that identifies the main casino group, who they are, where they are, licencing and regulation details, independently audited payout figures. Your site won't even specify which software the casino uses, I have to look at the game illustrations and work it out for myself.
All I can say about the Slots of Vegas site is that it looks nice. There again, so did the Crystal Palace one

The terms and websites may have now been properly updated, CS trained not to give bonuses to banned players etc, but sadly the horse bolted last month, and no amount of repairs to the stable door will bring it back. the entire group is rogued, and Bryan has gone for 2 weeks. Bryan will not assist forum members who are silly enough to join a casino on the rogue list, so the "uphill climb" is going to be a "hill" like Everest for the virtual group now.

 

[martinbl]

This player who posted this chat however, failed to mention that he was informed that we identified him as one of a group of more than 10 players, already identified as bonus hunters, on several other sites, that he was informed of this, and that he was also told that was one of the major reasons for his refund. Please see

Now okay, this is getting so ridiculous it's not even funny anymore...
Since I'm the one who posted the chatlog, I can only presume that you're accusing me of bonus abuse and tht's why I don't get my money.
I even got informed!

Now okay, here we go...
The 7th of januari(!) I registered at your casino and played... Didn't win anything...

Wooohoo, I lose, you win, I'm the kind of customer you want in your casino!

Of course I didn't here anything from it accept the bonusspam you guys sent me every day...
So no, I also didn't get a bonus abuse label..
What do you have in mind?
"Hey Martin, you're a bonus abuser!"
- Now why is that?
"Well, you lost and didn't win anything, that's why!"

Does that sound believable to you? I didn't think so...

But in all that "Weeeeheeeee, please take our bonus! Take it! Now!" I finally found something worthwile and decided to play.
I got in the livechat because I forgot to claim the bonus manually and of course your employee would give me the bonus!
Now Chris, if you labeled me as a bonusabuser, wouldn't I even have the option to even play in your casino?
And if, I say IF I can login, wouldn't there be all sorts of flashing lights and beeps if I decided to play?
But no, I even got the royal treatment!
"Here you go! I will add the bonus mannualy!"

Now doesn't that seem strange? Your employees first get my records, look through them, see I'm from the Netherlands.
Which means I can't even GET the bonus which according to you was mentioned everywhere since the first of march(!!!)
So TWO WEEKS after it was mentioned anywhere, but your own employees don't know anything about it?!

And besides that, as you claimed, I was also I'm labelled as a bonus abuser but they STILL mannualy add the bonus to my account?!?!

No Chris, you don't label customers who only lose money as bonus abusers...
And no, I'm not a grap-and-go bonus abusers,since I'm registered almost 3 months(!!!) ago!

And the last one... NO, it wasn't in your rules since the first of March that people from the Netherlands couldn't play bonuses.
Or, maybe Samantha, your own employee, is blind? (not only Samantha, the guy who gave me the bonus must be also)

Why do I ask?
Because SHE was the one who pointed me at your rules... And when I told her the Netherlands weren't even mentioned (Gosh, did you even READ the chatlog I posted?!) she looked herself and found out I was right, THEN she gave the b*llshit excuse that I had to read the Prism rules.

So, let's get this straigt:
- You're accusing me of bonus abuse although I'm a playing and only losing customer for about 3 months.
- All the chat employees I spoke to are blind.
- All the chat employees I spoke to are not only blind, they also don't know about rules that are used over TWO WEEKS already (as you claim)
- Google cache is setting up a big conspiracy against your casino

Now Chris, let me ask you about something, doesn't that sound like a bad slapstick movie? Come on, even Laurel and Hardy would reject the script...

 

[kempe]

Chris,

As explained many times in the past, it is definitely not right to renege on a bonus deal after all wagering requirements have been met. In addition, I understand that the bonus was credited manually. That means that the CSR concerned should have known that players from the Netherlands were barred from the bonuses. Unless your staff were poorly informed that should not have happened. Since you took the discretion of crediting this bonus you should pay up.

I couldn't agree more!

 

[patrina]

New Too

Hey there, I started playing around a couple months ago with free spins, kept hitting the 3 sevens on Oceans seven and transferred over close to $2000, then deposited $20, hit the sevens again and ended up cashing out at $1000. This was at captain cooks, asked for my money fedexed and after providing documentation had it in a few days. Then recently won a little at casino tropez, wow you casinoers must have alot of patience cause I very nearly lost it. Documention? Geez over and over again. Finally "I" got it right I guess cause it was on the way.... then, thought I would check and just make sure it really was and guess what? nope not yet, I would get it in 21 days... What? Oh no, that wasn't in the email you sent me. Then they said, oh sorry thanks for correcting me you will receive your $300 in 7 to 9 business days. Finally....I got it after 3 weeks, when it DID arrive I got an extra $48. I didn't ask why.

 

[martinbl]

Now isn't it ironic... I still get mails to come playing there bonuses, but I still haven't got my money... Not even a reply about it...

Link Removed ( Old/Invalid)

 

[cyprean]

So-called reasons with no logic or common sense. These guys should be permanently rogued.

This guy was given the bonus MANUALLY by the customer service team which clearly indicates that he was accepted as a player and should be PAID after meeting WR.

These casinos are just plain rogues and they will always come up with some lame excuses to snatch winnings. I'm glad to learn that Vip Lounge casino is a part of this rogue group and will never deposit there. Even the casino rep does not seem to know when he has run out of excuses.

These casinos have a house edge of nearly 100% - if you lose you lose, but if you win you will still lose. Put them in the rogue pit.

 

[quber]

Dear forum members,

Blah, Blah, Blah

Christopher DiAngelo
Prism Casino, Slots of Vegas & VIP Lounge Manager

In fact, it would be a perfect world for me if all players followed the rules, there weren’t groups out there looking to exploit casinos and use forums like this one for cover, and I did not have to take time away from clients that follow casino rules, and read the terms of our casino, to play PR rep.

In fact, it would be a perfect world for US if all CASINOS followed the rules, there weren't CASINOS out there looking to exploit PLAYERS and use forums like this to run for cover, and WE did not have to take time away from CASINOS that follow THEIR OWN rules, and read the terms of THEIR OWN casino.

And if this is the best you can do as a PR rep I suggest you don't pursue it as a career.

 

[dealer wins]

It would be easier for this scamming group of scum to just rig the games so that it is impossible to win when using a bonus. This would avoid all the BS they spew.

Some complaints I read on here are really disturbing, I think I have more respect for a 419 scammer than some of these casinos.

Outrageous

 

[martinbl]

But what should I do now

For them, it doesn't really mather how long this takes, but I still have 850 in my account with which I can't do anything...

And if I don't do anything, I'm sure they will void it because of the bonus "deadline"...
So I'm stuck here

 

[lanidar]

Christopher DiAngelo.... tisk, tisk, tisk!

I've been dealing with your group of con artists for years.
Ask Amit Jain.
He knows who I am and how my former partner and I "pinned" him and the phoney BS about Virtual, Prism and all the clones.
You are just another sap who was hired to con and cheat the player then promised the gold at the end of the rainbow.

Get out before your reputation REALLY tarnishes and your mother finds out.
I'm Sicilian, and when my mother found out that I did something wrong, she'd come after me with a broom stick.
Your name, DiAngelo, makes it appear that you quite possibly may be Italian also.
Don't hurt your mothers feelings and embarrass her.
Do the right thing or you know what you'll get.
Expired Image

 

[chuchu59]

This so-called manager hasnt posted at this thread since making a feeble attempt to clear the casino's name on March 31st.

Let me tell you Christopher, when other casino reps post at this forum eg Emily of Inetbet they put in genuine efforts to resolve issues and players appreciate that even if the solutions dont go their way. As for your goodself, you make a quickie entry and try to drum up support and wont bother to enter the fray again when things dont turn up as you had hoped. It only makes matters worse. Your defences are worthless when they cant stand up to scrutiny. Okay, show yourself to be man enough to post here again and try to resolve the issues geninely. Well, on second thoughts, I might have a better chance winning the Mark Six tomorrow.

 

[lanidar]

My chat with Chris DiAngelo today

I should have typed in Lanidar...but, I didn't know that "NONE" would appear in the chat.

Please wait for a site operator to respond.
Thank you for using our LiveChat Service. This is 'David'. How can I help you?
David: Thank you for contacting Prism Casino. How can I help you today?
none: Is Christofer DiAngelo there?
David: Yes, he is here, a bit busy though. Anything that I can help you with?
none: No Thanks, I'd like to chat with him.
David: May I know who is looking for him?
none: Tell him it's Lanidar. I made post at casinomeister regarding the Slots of vegas post. And by the way i thought this was SoV not Prism.
David: One moment please
none: Ok
Chris: This is Slots of Vegas too.
Chris: This is Chris, how are you?
none: I'm doing well Chris, Have you read my post?
Chris: I have not.
Chris: I am sorry.
none: https://www.casinomeister.com/forum...s-after-the-first-excuses-dont-hold-up.17162/
Chris: I stopped reading them after they started getting out of hand.
Chris: The smear this Netherlands group is orchestrating is driving me crazy.
none: Getting out of hand?
Chris: I don't want anything to do with them anymore
Chris: I am checking the link now.
Chris: What was your post in regards to?
none: It would have been plain old good business to just pay him and get it done. Would have been terrific publicity for the group.
Chris: No, it wouldn't have been.
Chris: This is group of serious bonus abusers and they are using that forum for cover.
none: We have a difference of opinion, I guess.
Chris: Yes, we do.
Chris: Let me show you a chat with a player like these ones...
Chris: I have saved it just for this sort of conversation.
none: great.
Chris: I will not be blackmailed and extorted by bonus abusers.
Chris: .
none: why don't you post it?
Chris: And, why would you post something bad about us when you have cashed out more than you have deposited?
Chris: And, did you know there is a $100 Birthday free chi in your account?
Chris: chip
none: in my account?
Chris: Yes.
Chris: It was credited on 3/31/2007 7:01:03 PM
none: I don't want it....I'll never play at Virtual.
none: Back to the topic....Chris: Let me show you a chat with a player like these ones...
none: can I see the chat?
none: Show me why you think its a group cheating you.
Chris: One moment.
none: Sure.
Chris: You know what? Forget it.
Chris: I am sorry.
Chris: I am not going to continue with this.
none: Why forget it?
none: It should be addressed.
Chris: You are a player here, you have been paid more than you won, and you didn't even defend us.
none: Defend you?
Chris: I am tired of everything being twisted on these forums.
Chris: Let's just let it drop.
none: Do you know who I am?
Chris: Yes, you aren't part of the group and I have explained myself already.
none: Is Amit there?]
Chris: Lanidar is who you said you were.
none: Correct...ask Amit who I am...he'll tell you of me.
Chris: I pulled up that account and see that your name is John Mxxxxxxxxx.
Chris: Sir, this is what we do for a living.
none: Correct again....ask Amit what he knows of me.
Chris: To be honest, John.
Chris: I run this casino.
Chris: I spend my time making sure that all of our players are taken care of properly and this group will not be paid.
none: Amit, runs The Virtual Group, correct?
Chris: John, I am not discussing this with you.
Chris: Do you have something that you are trying to do specifically?
Chris: A purpose?
none: Yes, I do. My purpose is to try to find out why Virtual lies to players and cheats them out of there desirved money.
Chris: lol
Chris: That is not true.
none: By not discussing the players problem and skirting the isuue makes me believe that you are lying.
none: issue
Chris: You are looking to contribute to a smear orchestrated by bonus hunters from a country that was banned.
none: You haven't shown me that yet.
Chris: You have no business in this issue and I am sure you can slander us as much as you want without taking my time.
Chris: Have a wonderful and good luck with your Birthday chip.
none: Not a chance.
Chris: I have said everything I have to say on the matter in the post that I made.
none: Wonderful.
Chris: As you are not a part of this group, I have nothing to say to you in this matter.
none: You shouldnt hide your head in the sand.
Chris: All of these players have been refunded and the issue is closed.
Chris: lol
Chris: Hide my head in the sand?
Chris: Who are you to be talking to me about another players account?
Chris: And, for the record, you are not friend to gamblers.
none: Face the matter and prove him to be part of a conspiricy.
Chris: Players like the ones who came in were easily identified and shut down.
Chris: It made it even easier to identify them considering they were playing in a country that was restricted from bonuses.
Chris: But, the fact that it was listed clearly on the web page does not matter to people like you.
none: Why was the bonus given to him then by your people?
Chris: People who want to trash the casinos no matter what the evidence.
Chris: The bonus was not.
none: Read the chat that Casinomeister posted at the link I gave you before.
Chris: All of them redeemed coupon 475HIGH
Chris: I have read the chat,.
none: Go see.
Chris: If I responded to every lie that was posted on that forum, I wouldn't be able to get any work done.
Chris: Just as I am now tied up again with this issue.
none: Casinomeister is lying?
Chris: These players broke numerous casino rules and were refunded.
Chris: Did he say we manually credited the bonus?
Chris: I don't think he did.
none: Your people gave him the bonus manually....yes.
none: Go and read it.
Chris: And, even if you were to call 500 times, I am sure that you could find a rep working here who would make a mistake.
Chris: Have a nice day.
none: We all make mistakes....
Chris: Good luck with the smear campaign.
Chat session has been terminated by the site operator.

 

[lanidar]

Casinomeister:

Just taking the liberty to post your chat-log:

Bryan, you posted the chat log and I'm sure you've been following the threads regarding Netherlands players.
Please, why don't you finalize this argument regarding the dates in question and resolve this issue.
Who is correct...the players or the lying, no good, cheating "Chris: I run this casino" manager?

 

[sdaddy]

From the above chat:

Chris: Players like the ones who came in were easily identified and shut down.
Chris: It made it even easier to identify them considering they were playing in a country that was restricted from bonuses.
Chris: But, the fact that it was listed clearly on the web page does not matter to people like you.

No, Chris. The fact that it was not listed clearly on the web page does matter to all players interested in fairness.


Here is the clear evidence against you again:

After the OP made the complaint, I loaded the Slots of Vegas website, not from a link, but directly. After some difficulty (which should not be the case), I was able to navigate through the pages to the T & C for the bonuses, and there was no mention of either Finland, or the Netherlands. Naturally, these have been updated, but the fact remains that the date of March 1st applies only to the Prism site, and not Slots of Vegas.

 

[mrracetrack]

I find it really hard to understand why anyone with a minimal amount of intelligence would play at ANY of the virtual casino group.

After all the problems this group of "ROGUES" have caused people over the past 6 years... the fact that they are still in business speaks volumes about peoples gullibility and common sense levels.

PEOPLE.... STAY AWAY FROM THIS GROUP!!!

 

[chuchu59]

Now I understand. When you withdraw more than what you deposit you myust defend the casino at all costs. By the same token, I presume this means that if we withdraw a total amount that is less than our deposits, we can bash the casinos like hell. The only twist comes when we make further deposits. If we lose and this renders our withdrawals to be less than the deposits will we make a u-turn and bash the casino we defednded earlier on. This kind of reasoning makes me sick. By the way, when will Chris have the balls to address the issues at this thread

 

[lanidar]

It doesn't look good chuchu59...

chuchu59:By the way, when will Chris have the balls to address the issues at this thread

Chris: I have said everything I have to say on the matter in the post that I made

mrracetrack: I find it really hard to understand why anyone with a minimal amount of intelligence would play at ANY of the virtual casino group.

Mrracetrack, may I add....or even WORK for them?

I didn't know this and my heart goes pitter patter with joy just knowing about it. I just can't download my most favorite casino and play with my free chip.

Chris: And, did you know there is a $100 Birthday free chi in your account?
Chris: chip
none: in my account?
Chris: Yes.
Chris: It was credited on 3/31/2007 7:01:03 PM
none: I don't want it....I'll never play at Virtual.

Link Removed ( Old/Invalid)

Expired Image ​

SEE IF THAT CHIP FITS UP YOUR AZZ!!​

 

[martinbl]

Now it's getting just t ridiculous...

The only reason he's saying I'm a bonus abuser, is because I'm from Holland, like wtf?!

How... God... HOW?! HOW can I be a bonus abuser if I nver even won at their casino?!

"You sir, are an absolute alcoholist!!!"
- Wtf? I never ever drank a drop of alcohol!
"That may be so, I can even see in our records that you never even touched a bottle, but hey you live in Holland so I still say you're an alcoholist..."

If he would pull that crap in real life it would be a ridiculous racist statement, but in this case he's just getting away with it, like wtf...

And he was stating that I identified all the bonus abusers because they all, I repeat, THEY ALL used the same promo code:
Chris: All of them redeemed coupon 475HIGH

Now guess what bonus code I got? 310RJ1

That are ANOTHER two ridiculous accusations he makes which I can, for the 7th time already, really easy prove to be false...

And wait, he's says it SIMPLY ISN'T POSSIBLE that the bonus was given manualy to me?
So, again, he's saying I'm just plainly lying... And that is what really starts to annoy me.. He keeps accusing me of lying!!!
And everytime I can prove I'm speaking the truth, but then he just pops out another statement that I'm lying about yet another thing... And I have to show screenshots, chatlogs to prove I'm right and that just goes on and on...

You know what... If I'm accusing someone and he proves me wrong, then I'm ashamed of falsely accusing him/her... And if it happens again (let alone if I falsely accuse him 7(!) times in a row) I would simply stand in the corner and would do anything to make it up... BUT NOT SIMPLY ACCUSE HIM JUST AGAIN AND AGAIN WITH NO PROVE!

But where was I? Right, the manualy added bonus which wasn't possible according to Chris...

Most people know how the bonus system with Virtual casino works?
You fill in the bonus code, you deposit and right away you get the bonus in your account, right?

Okay, now let's check out my account history:

Link Removed ( Old/Invalid)

There's 8 minutes(!) between the deposit and the bonus getting added!

Why the hell did it take 8 minutes, that never takes that long?!

Yes, you're right, the 8 minutes were the time it took me to realise I didn't fill in the bonus code, get in the chat and to get the bonus added MANUALY!

So for f*cks sake, can the false accusations PLEASE just stop... You tried it about 7 and time after time I proven the accusations to be false...

And the most ridiculous thing about all of the accusations is that you guys on the forum THINK I'm right and for that chose my side...

But Chris is the only guy besides myself who can SEE i'm right HIMSELF, it's all in the casino records, but he's the only guy who keeps saying I'M lying...

 

[lanidar]

At first Virtual had "Virtual Ted"!
Didn't last too long!
Then they recruited "Virtual Danny"!
Won't last too long!
Now, I'm hearing about Sam and Zach!
And now there is Chris!

These people go through managers, as the old saying goes, "like sh*t through a tin horn."
I have no idea where they get these fools from.
Who ever is hiring them must be dumb as a rock!!

All of them have said the same crap to the players at some point in time.
WTF do they think the players come from the same mold they do?

Stop lying and screwing around and pay him fool !!!

 

[VIP_Lounge_Mgr]

My last reply

Dear Members,

I am very disappointed that I have to reply to this post again. This is getting very out of hand. This group, more than 10 players, have all been refunded and the issue is closed. We did not make up our own rules, they are posted clearly on the web sites. For anyone who would like to check, please do...

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

In regards to martinbl's so called evidence...

Link Removed ( Old/Invalid)

You see how that says Coupon Redeemed? That was a coupon that was used on his account, not a credit made by a rep. If any of you have ever played at any RTG casino, you will know that a manual credit made by one of us will show up as either Promo Credit Deposit or Manger Deposit. That is not the case. And, I would like to add, even if he did call and get one of our reps to make a mistake, that does not change the rules of the casino. Netherlands players are not allowed to take bonuses.

Also, everything he has said is well and good, but the information that you don't have is that this player is a Prism player, not a Slots of Vegas player. You see our system identifies which skin each of our players comes from. This player signed up and played in Prism Casino. Then, when this rule was brought up, he went through all of our web sites and found an old page that he could use for this dispute. This was not only underhanded, but it is not even being looked into because he is not a Slots of Vegas player and had only played in that skin after this dispute was made.

Now, in regards to this comment...

Now I understand. When you withdraw more than what you deposit you must defend the casino at all costs.

That was maybe a poor comment made by me, I will admit that. But, it is hard for me to understand a player that has had good experiences, been paid more than he has deposited, so quick to jump on the bandwagon and start bashing us. He already knows we pay! But, we do not pay players who have broken casino rules. You have to admit, doesn't really make sense for someone to yell "They don't pay!" when he already knows we do, right?

So, for everyone that is so eager to try to get this group paid, I am sorry, we cannot do it. You are getting duped by martinbl and he is using you to fight his battle. He has more than 10 other players in his group on standby. As soon as one exception is made, his whole group will jump in for the same. We do not make exceptions for players breaking casino rules. I have said that this decision is final and that is not going to change. Also, they have all been refunded. Why fight a battle for players that have lost nothing?

Oh, and Lanidar, since you are so interested in the staffing of our group, let me let you get you up to date...

At first Virtual had "Virtual Ted"!
Didn't last too long!
Then they recruited "Virtual Danny"!
Won't last too long!
Now, I'm hearing about Sam and Zach!
And now there is Chris!

Virtual Ted worked with our group three years ago for a couple of months. You were right about him, he is no longer with us. But, Danny has been here for 5 years. I have been here since Virtual Ted was still here (3 years). Sam is still with us and Zach was a 20yr old customer service rep, not a manager. For the record, the only people on that list who aren't still with us are Ted and Zach (and only one of them was a manager). Just so you know.

It has been educational. I have tried to be fair and part of this forum when I can. I have even paid players quickly with reasonable disputes in the past. This dispute however has opened my eyes as to how this works and it will be my last post on this forum. I have read my first post on this issue, and re-read it, and believe that it was very clear and to the point. It explained the rules broken, our position, and why this group has been refunded. I have been nothing but attacked since. It is not for lack of "balls" that I will not be back. But, I am not going to get anything done here, ever. You have overlooked reason and the only "acceptable" result of any post in this forum is for players to be paid, whether they broke the rules or not. I was wrong before I even said anything. The only way I would have come out of this well is if we would have paid these players, and that will not happen. No matter what is said here, they broke several casino rules and their deposits have already been refunded. They will not be rewarded for this attack. With us, the issue is closed.

Thank you,

Chris
VIP Lounge, Prism and Slots of Vegas Manager

P.S. Here is a chat transcript I had with a player in Slots of Vegas the 4th. This will help describe the type of things we deal with here on a regular basis. These groups, when identified (some do slip through the cracks), we will be refunded. Took me a little while to find this...

info: Thank you for using our LiveChat Service. This is 'Samantha'. How can I help you?
thatank: hi
thatank: why was my withdrawal rejected?
Samantha: Hello
Samantha: Let me check
David: May I please have your login name?
info: There may be a problem communicating with Samantha. Please wait while your chat is transferred to another operator.
Samantha: Conversation transferred due to agent disconnect
info: Thank you for using our LiveChat Service. This is 'David'. How can I help you?
David: Welcome to the VIP Lounge Live Chat Service. How can I help you today?
thatank: hi
thatank: why was my withdrawal rejected?
David: May I please have your login name? Thatank is not in our database
thatank: let me double check
thatank: nicole
thatank: thatank99
thatank: is my nick name
thatank: thatank99
Chris: One moment.
Chris: Are you still with me?
David: Your withdrawal was denied because you have wagered $983.50 so far and need to wager $10,500.00 total.
thatank: that doesnt make sense
thatank: i deposited a second time
thatank: the wagering requirements dont carry over do they?
David: Let me double check
Chris: Hello sir.
Chris: This is Chris, the casino manager.
Chris: You still had money from the other deposit and bonus in your account.
Chris: You left on the tables so that we wouldn't see it when you made the deposit, but we could see it.
Chris: The wagering requirements for the deposit and bonus still apply.
thatank: nice catch
Chris: Thanks
Chris: We're pretty good at this.
thatank: lol I can see that
thatank: maybe somewhere else then
Chris: lol
Chris: Good luck with that
Chris: You gonna finish the playthrough on this one?
thatank: yea sure
thatank: whats the playthru?
thatank: and what games
thatank: what if I used another coupon on the second deposit
thatank: you wouldnt of seen it would u
Chris: No we would have.
Chris: Because we always check playthrough even if you don't take a bonus.
thatank: i see
Chris: We saw that you hadn't won anything on any of the games but somehow your balance jumped $400
thatank: does every casino know that?
Chris: We had to look into it further.
Chris: Maybe not, but I can some that you won't have a chance at with this one...
Chris: Cirrus
Chris: Cool Cat
Chris: Palace of Chance
Chris: Virtual
thatank: lol yea
Chris: Prism
Chris: Slots of Vegas
Chris: No, this is our group.
thatank: i took cirrus for 20k, it took them 7 months to pay
Chris: We all pay, and we don't take that long.
Chris: Really?
thatank: lol
thatank: cirrus
thatank: back with christine
Chris: Things have changed.
Chris: We are still fighting a pretty bad rep in a lot of these.
Chris: These kind of tricks don't help us, you know.
Chris: But, at least you were honest.
Chris: Some aren't.
thatank: yea
thatank: but I could take these offers and win on them
thatank: but there is so much more profit to be made elsewhere
Chris: Probably.
Chris: You get over on a lot of casinos with that trick?
thatank: anyways, I doubt you want a player like me anywhere near your group
thatank: no, i was just trying it for the first time
Chris: Sir, I don't think any casino does.
Chris: You are trying to cheat.
thatank: no i usually dont
thatank: i play with bonuses fair and square
David: Sorry, only the bonus
thatank: you saw what fortune lounge did
Chris: What's that?
thatank: didn't want to pay players that won there playing by the rules
Chris: We aren't like that.
Chris: We always pay.
thatank: yea you did pay me at least
Chris: Unfortunately, it is getting hard to keep a good rep.
Chris: A lot of people using tricks like this.
Chris: We catch em, but they all run straight to the forums.
thatank: ya
Chris: Unfortunately for them, we will stick it out.
thatank: i usually just play normally though
thatank: thats where ur problem is
thatank: you can stop a player from playing within your rules
Chris: Our problem?
Chris: You played normal and we paid you.
Chris: That is not a problem.
thatank: when you give offers that have a positive expectation
Chris: The problem is fighting the people when they don't.
Chris: Sir, the offers can all be won on.
Chris: Sometimes they even tip the odds in the players favor.
thatank: i never understood how you guys make money
thatank: there must me so many players that are crazy
Chris: But, not everybody plays perfect Blackjack.
Chris: No, how does Vegas make money?
Chris: Same way we do.
thatank: we'll they dont offer positive expectation offers for one
thatank: for example
thatank: when they find out that people can gain an advantage counting cards, they change the rules
Chris: No, sir.
thatank: you guys, dont seem to even care that much about us bonus abusers
thatank: you just keep on giving these crazy 300% bonuses
Chris: Sir, we identify players that we consider advantaged by their first or second deposit.
thatank: right
Chris: We restrict the bonuses for those players.
Chris: But, there are those players in every casino in the world playing with no bonuses.
thatank: but when you have players abusing your sign up bonus
thatank: 100 times
Chris: It isn't the bonus that changes the player class, it is the player class that changes the bonuses.
Chris: I go to casinos, land based, about once per week.
Chris: I never lose, and I win sometimes.
Chris: All without a bonus.
thatank: right, so you are saying that you have a lot of players to compensate for US
Chris: The reason I can do that is because I am happy walking out with my own money or $20 - $50 more.
Chris: I am not trying to get rich.
Chris: That is the same as you.
thatank: you see the difference between us, I never play without an advantage
Chris: And, neither of us should be getting bonuses... we don't need em.
thatank: i do this as a profesion
Chris: And that is why I have just restricted the bonuses you can take.
thatank: I stopped university to be able to do this
Chris: Because you are not a gambler.
Chris: You are a bonus hunter.
thatank: i make at least 100k a month
thatank: but what you dont realize Chris
Chris: Wow.
Chris: How is this Neteller thing gonna affect you?
thatank: is that there are so many places to make money at
thatank: neteller f****d me
thatank: there are other options anyways
thatank: and in the worst case scenario, I will move to europe
thatank: these are sacrifices i am willing to make
thatank: or should i say WE
thatank: i have 4 people working for me
thatank: i just want to give you some insight that this "bonus abuse" is more than what u think it is
Chris: I know it is.
Chris: Unfortunately, there are a lot of people who don't.
thatank: really
Chris: I am in the middle with a fight with a group from the Netherlands right now.
thatank: fortunately u mean
thatank: the difference between me and the rest of bonus abusers
Chris: It was okay, because they weren't allowed to take bonuses at the time they deposited and played.
Chris: They are still making my life miserable though on the boards.
thatank: yea
thatank: they are bad there i hear
thatank: I don't understand why they don't move
thatank: lol
Chris: lol
thatank: anyways, I won't be hitting your group
thatank: on any on my accounts
thatank: dont worry
thatank: you guys are my worst nightmare
Chris: Appreciate it.
Chris: Why's that?
thatank: i play some 80 casinos per day
thatank: i cant go fighting for withdrawals
thatank: there is no time
Chris: I told you... that is a problem of the past.
Chris: But, anyway.
Chris: I would rather you stayed away.
thatank: lol yea
thatank: can u give me some inside on why RTGs are taking a while to accept ecocard?
Chris: I don't have that info, sorry.
thatank: why dont u guys accept ecocard?
thatank: and btw can u put the money back in my casino account?
Chris: I think I put it back in already.
Chris: One sec.
Chris: It is all in your account.
Chris: Is there anything else I can help you with?
thatank: no ty

That should give you guys a good idea of the other side of this business. It is not just a pay everyone and don't ask questions type of business. There are a lot of things that must be looked at because this is a lot different than a land based casino. They can identify cheaters with camera's, security and tape. There is no"eye in the sky" here. We have to be more aware of a whole different type of cheating. Online changes the rules a lot, and not all players are what they say they are. It is unfortunate that you have all been so quick to blame us when we know this player who started this dispute to be part of a group just like the player described above. You should get all of the facts before being so quick to judge. Keep in mind, this is our job. We don't like to have things like this happen. Like I said in my previous post, it would be best for us if everyone followed the casino rules and we didn't have to look out for the players looking to take advantage of us.

 

[lojo]

Chris, I take exception to 'all you guys' .

I Like Prism, your customer service has been, for me, top notch (but tell that guy not to call me on my mobile if he doesn't have a free chip in his hand, huh?)

I looked at the slots of vegas website yesterday and it asked me to please not download it if I am a Prism player.

I don't blame you for not participating here now, just like I thought it a good idea for FL to stay out of the fray; there are vipers and hyenas about.

Stand tall here though. You have been discredited by not addressing complaints on this forum in real time. Hire somebody you trust to live on this forum, and make every damn complaint go away.

It's really simple, you are a crook or not. I tend to think Not

btw, PM me with an answer to whether RTG slots pay out differently if I bet twenty cents or a hundred dollars a throw, and if so, how can i work around it to make a fair game each throw please.

To anybody who wants to attack me for trying to reason here. Trust the process. I believe that if there is a wager that deserves to be paid, Prism Casino will pay it. The olive branch is mightier than than the pen or sword sometimes, hold one out

 

[lanidar]

lojo:

The olive branch is mightier than than the pen or sword sometimes, hold one out.

I will not attack you.
You are entitled to your opinion.
Now, MY opinion lies with the sword.

VIP_Lounge_Mgr:

Oh, and Lanidar, since you are so interested in the staffing of our group, let me let you get you up to date...

Quote:
At first Virtual had "Virtual Ted"!
Didn't last too long!
Then they recruited "Virtual Danny"!
Won't last too long!
Now, I'm hearing about Sam and Zach!
And now there is Chris!

Virtual Ted worked with our group three years ago for a couple of months. You were right about him, he is no longer with us. But, Danny has been here for 5 years. I have been here since Virtual Ted was still here (3 years). Sam is still with us and Zach was a 20yr old customer service rep, not a manager. For the record, the only people on that list who aren't still with us are Ted and Zach (and only one of them was a manager). Just so you know.

Oh, and VIP_Lounge_Mgr...

1. From what I remember, and my mind is jello yet, Teddy Boy was there for more than three months.
2. So, Danny has been there for five years. I don't know how long Danny Boy is manager or what ever title he may have, but, he won't last long.
That was my point.
3. I never said Zach was a manager.
4. And where the hell did Sam come from? Did you people promise him $5.00 a day and pull him off the street?

Just so YOU know.

It will not make a difference if you are manager or you get dumped, this is not personal. I HATE Virtual with a bleeding passion that will not cease until you close the doors and lock them shut behind you.
Virtual has and will continue to lie to players, skirt the issues and attempt to BS the player with outrageous bonus's with unreal WR's and then not pay them their profits.
This so called group from The Netherlands is just a crock of sh*t that your PR people are using to attempt to get some sympathy.
Tell PR... bend over and shove it!

 

[lojo]

That is a beautiful sword.

i am DNA danish

 

[sdaddy]

This player signed up and played in Prism Casino. Then, when this rule was brought up, he went through all of our web sites and found an old page that he could use for this dispute. This was not only underhanded, but it is not even being looked into because he is not a Slots of Vegas player and had only played in that skin after this dispute was made.

Could the OP please respond to this?

Is it true that you only started playing at Slots of Vegas after this dispute started, as the manager claims? Did you not make your deposit and redeem the coupon at Slots of Vegas?

 

[lanidar]

That is a beautiful sword.

The dictionary states:

a: An agency or instrument of destruction or combat
b: The use of force

Lanidar states:

The olive branch is for...
Sissy Mary's, gurlymen, wimps, pussys, weak, cant fight or is scared to do somthing bad.
Also known as The Virtual Group!

 

[lojo]

If we get the cheaters and hyenas off their ass they will make good or not.

Peace and prosperity.

53 conflicts to go, anybody else here had satisfaction? Anybody got a legitimate bitch? If so did you try to work it out?

Why the should I have to play devil's advocate here? What is really wrong with this forum that others aren't fearless enough to take the middle ground and give the other side of the story a chance? I'm

Not recomended, rogue, or not there is a reason. I don't see these guys ripping anybody off. (I miss things, this is a big forum) I just think that if someone has a legitimate bitch, they should post it, and the freaking hyenas ought to stay out of the fray. Let it be settled mano a mano and if Chris doesn't come through, oh well, don't trust them with your money.

If RTG migrates to bodog, they'll never see my play, but that's another subject.

Looking at the Meister's reasons for 'throwing them back into the pit' i see more an issue of bumbling than rogue behaviour (Again I could be wrong, this is a big forum, but again AGAIN please publically post a legitimate bitch and disuade the peanut gallery)

The dynamic on the FL thread got under my skin, this thread is about to. This forum is not a democracy (thanks to the Meister's level head) it is a free exchange of ideas, moderated, and I get pissed beyond belief when the environment is hostile to casino reps. They are not the enemy, they are your partners in play.


Again again again if there is a legitimate bitch unresolved (and I don't mean nitpicky bonus crap) Please post it and let the cards fall as they may.

With respect to all,

lojo

 

[lanidar]

lojo, I have a response:

WHAT?

 

[Tester]

Welcome VIP_Lounge_Mgr:

Thanks for stepping here to explain the stuff for the forum members.
The guys over here are tough at times. But beleive me being here would only help your casino.

PS. I did not managed to read the whole thing yet. But I get angry when people here discredit casino operators a little too much.

 

[chuchu59]

Hold on. I thought that RTG coupons should be requested before the deposits are made. From what is shown to us, the deposit of $100 was made about 8 minutes before coupon 310RJ1 was requested. Am I missing something here?