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Slow pays and not keeping players informed at clubworld

Discussion in 'Payment Processing Issues' started by lindaj, Aug 28, 2012.

    Aug 28, 2012
  1. lindaj

    lindaj Dormant account

    Occupation:
    housewife
    Location:
    pennsylvania
    Im a USA player who has been playing at clubworld for quite some time. After a debockle with them about documents November 2010 (which Tom helped me with:)) I almost quit clubworld but decided to stay. Although I havent had great success winning, I stayed because they were accredited and seemed trustworthy. I recently submitted a withdrawal on aug 15. It did not get approved/processed till Aug 21. To me this is far too long just to get out of pending. Now its Aug 28 and have not received my payout via ACH. I have not been on here for quite some time and was very annoyed to find out that USA players are having problems getting paid this way. I immediately contacted support again to see if this was true and get the usual vague answers along with the scripted response that i will see my money soon but they have been having problems with this payout method. Apparently they have had this problem for a while. Why in the world would they not let players know this. Now my withdrawal is sitting in some pending ACH cyberspace and I cannot change the method to one that they know works well for USA players. I was told it could be next week sometime and by then it will be going on a month since withdrawal was submitted. This is uncalled for and really quite upsetting. Are USA players running out of options as far as playing at a casino that will actually pay you in a timely manner (if you win!!!). Has any USA players had better quality at other casinos...please let me know
     
  2. Aug 28, 2012
  3. keaka125

    keaka125 Full Member

    Occupation:
    market researcher
    Location:
    USA
    another marathon withdraw from club world casinos. im not sure if this only happening to usa players, but i thought things would of improved since i last posted regarding the same issue at club world. i have a post about it here if u wanna check it out. mine was a check withdraw and it took a total time of 25 days to get here in the usa. plus 1 more business day for it to fully clear in the bank.

    its so funny, theyll be other their proccessors who do deposits, coming up with some new e-wallet right away so deposits are not delayed. but when it comes to players withdraws, seems theyll get to it when they get to it. no big rush. just awful. goodluck trying to get a straight answer for these guys.

    oh, by the way i know of one casino that does inform players if there are delays, changes, etc. concerning deposits and withdraws. its 5 dimes. right after you logon a message screen will appear with news concerning current changes/current withdraw problems/times/any other important new info players would need to know. they make you check a box stating youve read these messages before you can continue to login to your account.

    for example, i remember one message stating that check withdraws were going to take longer than usual for a certain period time, and other messages like that. if only 5 dimes had better match bonuses, they would be a nice casino to play at more regularly.
     
  4. Aug 29, 2012
  5. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    I had a withdrawal approved from inetbet on thursday the 23rd, check in hand today, tuesday the 28th, pam
     
    2 people like this.
  6. Aug 29, 2012
  7. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    3Dice.....they NEVER have payout problems.....the games can be a total SOB sometimes....but you will get your $$ in 3 days or less usually and thats snail mail.
     
    2 people like this.
  8. Aug 29, 2012
  9. lindaj

    lindaj Dormant account

    Occupation:
    housewife
    Location:
    pennsylvania
    Well...now its the afternoon in clubworld land. Still no money. I sent a PM to Tom yesterday..no response. I wont bother contacting support again because you dont get any answers. I dont have a ton of money to spend and I wont be spending it at clubworld casinos anymore. Someone posted in another thread yesterday that clubworlds non-actions and excuses are bordering on the roguish for an accredited casino. I agree!!
     
    1 person likes this.
  10. Aug 29, 2012
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If their CS told the truth, rather than made up excuses, they would not look like rogues.

    The truth is that as soon as there are signs that a particular processor is slow to deliver, they suspend all further payments via that processor until they can confirm that players have finally received their money from the suspect batch. This can mean considerable delays to some withdrawals, and it is the lack of communication or bogus excuses given by front line CS that make the casino look bad. CS tend to keep promising a definite timeframe even though these processing suspensions are of indeterminate length. This leads to a string of broken promises to players caught up in such a delay, and this makes it look like the casino is making promises and then deliberately and knowingly breaking them in order to stall the payment further. During such a suspension, the affected withdrawals are allowed to sit in pending for an indeterminate length of time, again with no explanation for this given to the player, and with the website stating that the pending period is very short, after which the withdrawal is moved to processing for however long it takes, which is supposedly around 10 days.
     
    2 people like this.
  12. Aug 29, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Slow pay for USA players? Communication problems?

    These are recurring problems and the casino will be naive not to have realised players concerns on this yet they keep repeating the mistakes. Forget it, they are not going to do anything about it and believe that USA players have nowhere else to turn to but RTG and they have several casinos to cater for them.
     
    2 people like this.
  14. Aug 29, 2012
  15. lindaj

    lindaj Dormant account

    Occupation:
    housewife
    Location:
    pennsylvania
    Honest communication would have kept me from saying anything here. The BS started with the approval/processing of the withdrawal. After waiting 3 (working days) I contacted cs and was told the cashier had not been in. What??? The next day I contacted cs and was given a different excuse about the cashier but cant remember waht that was but apparently a ploy to stall because they werent going to spill whatever the real reason was. Finally on the 7th day the withdrawal was processed. I got an email from within the casino stating they are sorry for processing delay but I will receive my payout in a few days. Ok...great...I can live with that. That was the 21st. Well by the 27th, no money, no contact from support. I contact them and get a response with no mention of problems with the payout method and that I will have my payout soon. Thats it! Yesterday I came here to find out that CWC has had a lot of problems with slow pays and bad communication. I dont like being given the run around. Just tell the truth...the first time!! Now I dont trust them. I cant spend my money at a casino if I think Im going to get the run around, especially when it comes to receiving a withdrawal because for me they are few and far between.
     
  16. Aug 30, 2012
  17. Nightfly

    Nightfly Experienced Member

    Occupation:
    Disabled
    Location:
    Somewhere USA
    No doubt Club World had some issues this month in the area of withdrawals and honest communication. However, I did receive a "pay my card" withdrawal in three buisness days after approval and a check in 12 days after approval. But it was fustrating because prior to that my intial withdrawal was cancelled because they eliminated the "direct deposit" option.
     
  18. Aug 30, 2012
  19. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    lucky you

    1 day to clear the bank is way too amazing...the reason I don't ask for checks is after it gets to me, another 10 business days to clear the bank for us here in tiny Guam.
     
  20. Aug 30, 2012
  21. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    Until things improve!!

    I guess .01 tourneys will be the only thing I'll be playing at CWC for awhile.:p
     
    1 person likes this.
  22. Aug 30, 2012
  23. lindaj

    lindaj Dormant account

    Occupation:
    housewife
    Location:
    pennsylvania
    I got a PM from Tom today. He apologized for the delay and told me that are trying a new ACH withdrawal method and with luck I will see my funds by Monday. When Im playing the games and win or lose...thats a matter of luck. I dont want how and when I get my withdrawal to be a matter of luck. Im not saying that CWC is a bad casino but (CS) please keep your players better informed and dont give them the standard scripted responses when your asked legit questions. Hopefully Monday I will have my money...19 days...(14 working days)
     
  24. Aug 31, 2012
  25. lettingyouknow

    lettingyouknow Experienced Member

    Occupation:
    mtg banking
    Location:
    ocean
    HA HA well they got me

    Mine is not so bad since the 23rd:cool:, so I went to chat and spoke to CSR Helen, she was ADAMANT about your withdrawal HAS LEFT THE BLDG, pl contact mypaylinq to see why it has not credited to your acct.

    Here is there response

    Not sure why they would send you to us for this. Your withdrawal request is from a merchant, and they are the only ones that can assist you with any information. We do not see your accounts at any site, so would have no way of knowing any information related to your account with them.

    We would not see any records of withdrawals until they are actually credited to your account here and that is done by the cashier at the merchant.

    Please contact them directly for any information regarding your account on their site.

    Regards,

    Account Services
    MyPaylinQ

    Then I went back to Club World next day and chatted with Gosia, she said No update yet, but Manager said we will update you as soon as we know something.

    I did go to chat one other day I believe the 27th and got this response "The Head cashier has gone home for the day, please check back tomorrow" I said it is 7:15am ca time now what time is it where you are she said 5:00pm.

    Funny thing is I always put in my email to get the chats sent to me and I believe it is always sent from CHRIS, at Club World, I did not get the one from Helen, hmmmmmm, or the one from gosia, or the one about "The head cashier has gone home for the day.

    I can wait mine is not big anyway, just don't like the run around. Funny thing is I NEVER asked to talk to THE HEAD CASHIER, or ANY MANAGER, don't know why these were used as excuses.

    Did receive this email August 23rd,

    Your MyPaylinQ withdrawal request for the amount of $165.00 has been received and the funds are now in your pending withdrawals.

    Normally we process all withdrawals by the next working day.

    In the mean time you can manage the status of your pending withdrawal or make further deposits from the Deposits Tab in the casino cashier.

    If you have any questions at all please do not hesitate to get in touch.

    Cashier Team
    ClubWorldCasinos.com

    Email: This email is not visible to you.
    Toll Free US Phone: 1-888-671-2855
    Toll Free US Fax: 1-866-728-5443
     
  26. Aug 31, 2012
  27. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    I finally had a withdrawal at Buzzluck which is a CW casino. I was told yesterday that the check had been sent by fed ex. I called fed ex which can do a search by address, nothing showed up, same thing today. Someone in the thread said 12 days to receive a check??? This is ridiculous for an accredited casino IMO!!
     
  28. Aug 31, 2012
  29. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    It takes 5 business days from the time your withdrawal was approved for the processor to send your check. So you get any information from FedEx until the 6th business day. Then it will take 3 days to deliver it. Atleast that has been my experience with CW.

    Hope this helps.
    LH
     
  30. Aug 31, 2012
  31. kiblon

    kiblon Dormant account

    Occupation:
    Retired
    Location:
    Australia
    Contact Tom

    I was having same issues only differently because I use neteller. I was very frustrated but contacted "Tom" from this site and told him my delay issue. Few days later it in my account. Thanks Tom. Time did take a long time I think 15 days but I always think clubworld pays, just having some prolblmes lately for some reason maybe?
    I think you contact Tom and he can help. Good luck.
     
  32. Aug 31, 2012
  33. lindaj

    lindaj Dormant account

    Occupation:
    housewife
    Location:
    pennsylvania
    I had a very slow ACH pay from cwc and being from the us I know it takes a little longer. What got me starting this thread is after 7 days and my withdrawal still hadent even been processed. Then 7 more days after processing I still had not heard anything about when I would get the money after contacting cs a few times and getting vague answers. My complaint was with the way cs handles questions from players . I had a discussion with Tom (who is very nice and helpful).He assured me that things at cwc will be different from now on as far as cs and that payouts will not be as slow. As of this morning my payout was in my bank account. Thank You!! I know I stated that I cant play at clubworld anymore (I was pissed) but I dont want to go thru all the hoops required starting at a new casino. I think I'll give them another chance and hopefully things will get back on track at cwc.
     
  34. Aug 31, 2012
  35. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    . Thank you, it was approved on the 27th I think. Where is the check drawn on, do you know? In states or out?
     
  36. Aug 31, 2012
  37. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi problem is you shouldnt have to run to tom everytime you have a problem with withdrawing , they need to sort there crap out & inform players on whats realy going on ! ! !:mad:
     
    3 people like this.
  38. Aug 31, 2012
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I think the only option for the USA is the paymycard option and Western Union. I acutally prefer WU even with the fees. It is nice not to have to pray a check will clear. Clubworld group is the only group I have found that does not offer this option. I would choose this over a check anyday or an ACH. Money in the hand goes a longer way then a check in the mail so they say!


    .
     

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