Question SlotsMillion logging fine but not games loading

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Was playing and everything fine. Went to make a coffee, put slot on auto-spin, returned and received an error, game not working, or something like that. Tried to open another slot (Quickspin) background loads, so too does the black game holder but that it's, nothing else.

Logged out, clear cookies, cache and flushed dns too. Rebooted. Logged back into SM all good. Go to play a game, and same thing. Just the background image of game loads, the black game holder, and then nothing.

I'vew tried to contact VIP but their flaky as, and no point contacting generic support, cause they take 4 days to reply.

Figured something must be up as I have $2,950 locked withdrawal, which of late, withdrawals are removed and proccessed quickly. But today, it's still sitting there. And, as I said, trying to get a response from VIP desk, seem like the lights are on but no one is home :(

Anyway else having issues?
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Maybe I didn't explain myself. In which case I've taken a screen caputure. As I said. Can login fine. Account balance is correct. Pending withdrawal is correct amount. But when I click of any slot, all I get is the following blank game screen. Usually this loads, then bottom left corner you see the game url. But no, nothing :confused:

112355

Site was out most of day for me - just wouldn’t load any games.

Similar - have a pending sitting there

Thanks for your reply. Least we know it's not either of us or our PC/Mobile
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@pinnit2014 - I've been playing most of the day. Had some nice hits. Was on the back of another, and this happened :(
Strange that you couldn't load the games all day. Maybe it's a CDN issue.
 

pinnit2014

Meister Member
PABnoaccred
mm1
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Dec 13, 2014
Location
Glasgow and Home - N Ireland
@pinnit2014 - I've been playing most of the day. Had some nice hits. Was on the back of another, and this happened :(
Strange that you couldn't load the games all day. Maybe it's a CDN issue.

I think it might be mobile? Now that I remember I managed to play 50 I left in last night! Doh..!

But the mobile games are defo not loading for me now

Withdrawals been pending from Saturday so hopefully process soon enough....
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@pinnit2014 - I've been playing on PC, all was fine. VIP desk are slow as a wet week, but after a fwrd they usually reply. They haven't. The original was sent around 9am their time. The fwrd was sent about an hour ago. Not a peep. Nothing bounced back but maybe their systems are down.

I'm sure they're scambling for everything to get the games back up. Loss of money is a great motivator ;)
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Least that's a positive step forward. Good excuse for an early night this side of the globe. Hope your not waiting too long.
All the best when they come back, mate :)

Laters
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Finally got a reply from VIP desk. Have a guess why no one responed yesterday? It was unattended. Apparently there's only one VIP host. Maybe he had an inudulgent weekend of eating and drinking spanish wine, and by Monday, needed an all-day siesta to recoporate. :D

When Antonio (who this guy has replaced) was my host, things were a lot smoother. He seemed as surprised as I was that no one relieved in his absents. Said he will ensure that doesn't happen again. Lets hope not!

He sent a message to Payments, who made quick effort of proccessing my withdrawal. If the last few payments are an indiction of speed, then should have winnings in bank account sometime today. If not by Thursday. He comped me $100 for the hassles.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Payment arrived today. But another locked-withdrawal early my time today , finds it again sitting in pending state.

A+ for getting the quick processor squared away. Processing withdrawals, they were doing so well last week too. Alas, seems they're now back to slow mode. In which case, I'm back to VIP emails (least he's there).
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@LadyJelena - maybe you missed my question Tuesday. Can you please tell me when the new SM rep will arrive?

All the good work they did last week (fast withdrawal processing, and wire payments) have all just fallen flat on its face, once more. My VIP host promised me just yesterday, that he'd personally check my account throughout the day for withdrawals. Also told me he had a chat to the Payment's Dept., and the issues we've had wont happen again going forward. Less than 24 hours since that promise, and its a shemozzle again. :eek:

They will pay, eventually. But that's not the point.
 

LadyJelena

CM Account Manager
Staff member
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Serbia
@LadyJelena - maybe you missed my question Tuesday. Can you please tell me when the new SM rep will arrive?

All the good work they did last week (fast withdrawal processing, and wire payments) have all just fallen flat on its face, once more. My VIP host promised me just yesterday, that he'd personally check my account throughout the day for withdrawals. Also told me he had a chat to the Payment's Dept., and the issues we've had wont happen again going forward. Less than 24 hours since that promise, and its a shemozzle again. :eek:

They will pay, eventually. But that's not the point.

I don't know, but I'll check once again.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@LadyJelena - please correct me if I have this wrong, but isn't it a prequist of accredition, to have an active/current rep here at CM?
 

dionysus

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the land of snow and maple syrup
@LadyJelena - please correct me if I have this wrong, but isn't it a prequist of accredition, to have an active/current rep here at CM?
well, you replied to her earlier post regarding a new rep:
Hey @MartiniMan and everybody, Thomas is on holiday :) And soon there will be a new rep from SM in charge :)
@LadyJelena - thanks for that info :)

Now that SM have streamlined both their payment approval process, and are sending wires in record time, hopefully they can now set about improving their VIP Dept. Email response times are generally slow. Sometimes it takes 48 hours to get a reply during business hours. If it pertains to a number of replies needed, it can take a week to get an answer and or resolution. Which isn't very VIP'ish at all.

Sometimes email aren't even seen (according to them, they've sat in the spam folder).

TBH, I'm sick of forwarding unresponded email to them all the time.

Unlike others it seems AU players don't have Live Chat. Instead, the only option is generic support email, which take at least 4 days to get a reply.

When the new SM rep jumps on board, I'm going to have a yack in his ear about it.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@dionysus - and her post said "Thomas is on holiday And soon there will be a new rep from SM in charge."

I thought that was pretty easy to understand.
But, to be clear for you, there is no current SM rep (in actually attendance), here. That's why I asked the question, again ;)
 

dionysus

Good(w)ill Ambassador
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@dionysus - and her post said "Thomas is on holiday And soon there will be a new rep from SM in charge."

I thought that was pretty easy to understand.
But, to be clear for you, there is no current SM rep (in actually attendance), here. That's why I asked the question, again ;)
im guessing because its only been a week since she told you he's on holday, and soon there will be a new rep from SM in charge
but then, I thought that was pretty easy to understand :)
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Harassing staff member - don't do it.
@dionysus - "soon" in this industry, could mean anthing, and usually does. SM uses "shortly" when refering to speed of processing withdrawals, but multiple threads here at CM prove, that by and large, SM's "shortly" is a fictious overstatement.

FYI using the word "soon" means: any day now, at any time now. But definitely, and most certainly, within a
.
According to you its been a week. And, according to LJ, her soon has now changed to:
I don't know

@dionysus - therefore my 2'nd question, with hindsight now clear, was valid :p

Though, doubt my 2 questions, were your genuine peeve. Maybe something else I said, maybe this:
@LadyJelena - please correct me if I have this wrong, but isn't it a prequist of accredition, to have an active/current rep here at CM?

Maybe your using my 2'nd question as an excuse, to try and and make me look silly. Who knows, seems odd to comment if, one knows what "soon" actually means in the English langauge.
 
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