slotsmillion bonus and conversion limit

[lockinlove]

Since ive trashed these guys for the way they treated me last year, its only fair to post when they were pleasant to me.

As you know, I was bonus banned and promotion banned because I was a winner in their casino. My reward level was taken away and never refunded. I was absolutely furious. Im still not happy about the reward level thing but thats for another time.

Yesterday, I went to slotsmillion and I dont really know why since there are other casinos out there. And I said to Simon that I will take the first step in repairing our relationship and asked them to review this bonus and promotion ban as it made me feel not part of the experience. When everyone else gets christmas promos and im excluded its not really a nice feeling. I was up like $4000 so its not like I was up some crazy amount for this to happen. To my surprise they gave me a 25% up to $300. Its not the greatest of bonus but since its to be used if you lose all your money, thats when it matters. So I deposited $350 and got $87.50 bonus to be wagered if I lost my money.

I was surprised to be given a bonus of any sort since they have been pretty adamant that I am only allowed to play with straight money. I took the bonus and I didnt need to dip into it because I won before I got close to losing my cash.

Simon deserves a shout out he was very pleasant and friendly.

My cashout was processed early the next working day when people were at the office which I appreciate it not sitting in pending all day like some casino's do hoping you reverse it and lose it. Even though it was a small bonus Im hoping this is the start of things being repaired between myself and slotsmillion. I dont know if I will be welcome to their bonuses from now on or their special promo's. Im hoping so but for now, I am happy they at least tried with me.

 

[spintee]

So if you do not dip into bonus than there is NO max cash out,

 

[lockinlove]

Hey there,

just a bit of a warning/request. I see that when you have an active bonus and only have a few cents left in the account, the bonus is not canceled. Which means, if you dont notice the pennies or you forget and deposit. Just because you have a few cents left, your fresh deposit will be forced to complete that wager. Which could very well be $10,000 wager on a non bonus deposit.

I would like to see slotsmillion implement a system that when balances are under $1, the bonus is automatically forfeit Or at the very least, under 0.25.

If this happened to me, i would be quite upset. And I only see complaints in the future about this.

Especially now that I see a surge in popularity within your brand as you continue to grow

 

[Nate]

Hey there,

just a bit of a warning/request. I see that when you have an active bonus and only have a few cents left in the account, the bonus is not canceled. Which means, if you dont notice the pennies or you forget and deposit. Just because you have a few cents left, your fresh deposit will be forced to complete that wager. Which could very well be $10,000 wager on a non bonus deposit.

I would like to see slotsmillion implement a system that when balances are under $1, the bonus is automatically forfeit Or at the very least, under 0.25.

If this happened to me, i would be quite upset. And I only see complaints in the future about this.

Especially now that I see a surge in popularity within your brand as you continue to grow

Players also need to be aware that IF you request them to forfeit your 5 cents so you can make a fresh deposit, the rest of your welcome free spins are forfeited also. Created an account there, had a few issues like:

Them forfeiting free spins because i wanted to play with cash.
Maximum cashout limits on deposit free spins (welcome offer)
Laggy games
Not being able to PAY to Ecopayz but accepting deposits.

Ended up shutting my account and don't think I'll be back there. They lost a pretty decent depositor.

Nate

 

[lockinlove]

Players also need to be aware that IF you request them to forfeit your 5 cents so you can make a fresh deposit, the rest of your welcome free spins are forfeited also. Created an account there, had a few issues like:

Them forfeiting free spins because i wanted to play with cash.
Maximum cashout limits on deposit free spins (welcome offer)
Laggy games
Not being able to PAY to Ecopayz but accepting deposits.

Ended up shutting my account and don't think I'll be back there. They lost a pretty decent depositor.

Nate

yeah I can understand your frustration for sure. The laggy games and lobby is quite annoying. Even when you use the search bar, it takes a little bit of time for the game to show up in the lobby. The site seems pretty slow. I mean ive seen way worse but when I play or watch someone stream, I dont want to see lag. They did however address this and said they are working on it.

I find it weird people cant cashout to ecopayz. I wasnt aware of that because i dont use it.

Overall these guys are a good casino because they listen to feedback, payout time is reasonable, lock feature, many games to choose from and usually friendly and helpful support. They have made a bunch of changes because of player demand which is always a huge positive. Just this morning I addressed the cents>bonus issue with them, and I was assured they would have this sorted.

I have been told they are a fairly small casino but as they are starting to grow, especially recently, I think some of the kinks they have are being exposed now that its getting busy.

So I dont blame you for being upset but i think if you give these guys some time and dont play there, they will sort most of this stuff out. They really do seem quite reasonable. And trust me, in the past I have been very harsh with some of stuff they did.

 

[Sonict]

I will also comment that they have had "ecopayz" deposits for over a year now without the ability to do a withdrawal back to it and the only option has been bank wire transfer for me as a Canadian. I have actually been holding off doing a deposit recently because they said the option to cash out to Ecopayz is coming any week now...

And as for the website performance... It is not good at all. I always filter slots by provider and the time it takes before the slots show up takes way too long. Then when I try to unselect said provider and choose another one... Have fun waiting even more!

Once the website performance has improved to be nice and fast when filtering slots or doing a search and also that Ecopayz is finally a cashout option for Canadians and others that this site will be right back up there near the top casinos that I like to play at.

I know you can do it Slotsmillion!

 

[Charlotte]

Hi Lockinlove,

Just a bit of a warning/request. I see that when you have an active bonus and only have a few cents left in the account, the bonus is not canceled. Which means, if you dont notice the pennies or you forget and deposit. Just because you have a few cents left, your fresh deposit will be forced to complete that wager. Which could very well be $10,000 wager on a non bonus deposit.

I would like to see slotsmillion implement a system that when balances are under $1, the bonus is automatically forfeit Or at the very least, under 0.25.

The wagering system in SlotsMillion is attached to bonus money only, not to real money. Your real money is in fact never bound to the casino. The philosophy in SlotsMillion is that the money in your real money balance is yours unconditionally - see below a note about the AML rule however.

If you make a deposit of 100€ and get let's say 50€ bonus:
- you will start playing your 100€ real money. You will not be wagering your bonus with it. You will basically play just as if you had no bonus.
- if you win, you can withdraw (the bonus will then be removed from your account since the philosophy is to grant you bonuses to give you "extra chances if you're unlucky" which is not the case if you're withdrawing).
- if you lose and your balance reaches zero, you will start betting with your 50€ bonus money and then start to wager this bonus (the wagering requirement is on bonus only obviously, not deposit + bonus). Each cent of this bonus will count towards the wagering requirement of the corresponding bonus.
- if you get another bonus (let's say a free 10€ bonus) while you have 0,10€ left on your first bonus, the first 0,10€ bet you will make will count for the unfinished bonus, while the rest will count for the new one.

Your deposited real money never has to complete any bonus wagering.
Your bonus money has no accumulative wagering requirement: each bonus has its own current wagering requirement and progression.


Note about real money wagering since I remember seeing someone commenting about it in another topic: the only restriction in place on real money is a rule for AML that requires that a player wagers at least twice each deposit. The intentions behind this rule are:
- to prevent players from using our casino as a bank to transfer money from one method to another (for instance, making a deposit with a mobile solution - to have the invoice in their next phone bill, and withdraw with their bank account right away because they need some cash)
- to protect ourselves against abuses since we do not apply any fee on deposits and withdrawals and for the time being we prefer to forbid a deposit refunding behavior rather than applying fees to all new "not-yet-trusted" players (penalizing everyone for the abuse of a few)

We however tend to be flexible with this rule if the behavior of the player seems legitimate (for instance if a player gets a big win before having done those x2 wagering, we understand the player didn't mean to use us to move cash and so we allow the withdrawal) but it is totally up to the fraud department to take that decision case by case.


Please tell me if this explanation is unclear.

Regards,

 

[Charlotte]

Hi Nate,

Players also need to be aware that IF you request them to forfeit your 5 cents so you can make a fresh deposit, the rest of your welcome free spins are forfeited also.

I would need to have a look at your account to confirm, but here's what I suspect happened: you requested the CS to cancel your freespin bonus thinking your next deposit would be bound to whatever amount of money left on the bonus (cf my answer in previous post). The CS agent probably didn't question your request and removed the welcome offer freespin package from your account. You then never received the other bonuses of the package because the whole package was cancelled for you. (The reason behind this is that the deposit bonus + the 5 FS of the welcome offer are like one and only bonus activated thanks to your first deposit)

If you have asked the CS about it, they probably have granted those missing freespin bonuses to you since it was never anyone's intention to remove the full Welcome FS package from your account.

I am sorry it clouded your experience at SlotsMillion. I will inform our CS Manager that we might need to be better advising our players in this kind of situation. There is in fact, to my knowledge, no particular player-side reason to cancel a bonus at SlotsMillion (unless for the tidiness of a 0.00€ balance).

Regards,

 

[lockinlove]

Hi Lockinlove,



The wagering system in SlotsMillion is attached to bonus money only, not to real money. Your real money is in fact never bound to the casino. The philosophy in SlotsMillion is that the money in your real money balance is yours unconditionally - see below a note about the AML rule however.

If you make a deposit of 100€ and get let's say 50€ bonus:
- you will start playing your 100€ real money. You will not be wagering your bonus with it. You will basically play just as if you had no bonus.
- if you win, you can withdraw (the bonus will then be removed from your account since the philosophy is to grant you bonuses to give you "extra chances if you're unlucky" which is not the case if you're withdrawing).
- if you lose and your balance reaches zero, you will start betting with your 50€ bonus money and then start to wager this bonus (the wagering requirement is on bonus only obviously, not deposit + bonus). Each cent of this bonus will count towards the wagering requirement of the corresponding bonus.
- if you get another bonus (let's say a free 10€ bonus) while you have 0,10€ left on your first bonus, the first 0,10€ bet you will make will count for the unfinished bonus, while the rest will count for the new one.

Your deposited real money never has to complete any bonus wagering.
Your bonus money has no accumulative wagering requirement: each bonus has its own current wagering requirement and progression.


Note about real money wagering since I remember seeing someone commenting about it in another topic: the only restriction in place on real money is a rule for AML that requires that a player wagers at least twice each deposit. The intentions behind this rule are:
- to prevent players from using our casino as a bank to transfer money from one method to another (for instance, making a deposit with a mobile solution - to have the invoice in their next phone bill, and withdraw with their bank account right away because they need some cash)
- to protect ourselves against abuses since we do not apply any fee on deposits and withdrawals and for the time being we prefer to forbid a deposit refunding behavior rather than applying fees to all new "not-yet-trusted" players (penalizing everyone for the abuse of a few)

We however tend to be flexible with this rule if the behavior of the player seems legitimate (for instance if a player gets a big win before having done those x2 wagering, we understand the player didn't mean to use us to move cash and so we allow the withdrawal) but it is totally up to the fraud department to take that decision case by case.


Please tell me if this explanation is unclear.

Regards,

Nope it makes sense. Thanks for explanation.