Baptism by Fire - success Slotsmagic (was Jackpot Party)

[EGO]

Just to let you know a brand new WMS game went live today at Slotsmagic.
It's called Red Flag Fleet
check it out and let me know what you think

thanks

Krystal

 

[EGO]

No,you cannot assume i mean that and I don't know how did you jump to the conclusions you do below

Firstly , we offer loads of bonuses and have many players successfully winning from bonuses who get paid . Just check back on some previous posts from other members who have been paid after clearing bonuses .

We do not bonus ban players because they are winners and wish to withdraw , we allow them the bonuses to play with so we accept the consequences if they win.

What we do is sometimes reduce bonuses or limit them up to say 50% because I am sure you will agree players cannot expect to get 100% match bonuses forever.

Secondly , we have many players who don't want a bonus and those who don't want to be restricted by bonus terms if they win. I am sure some players don't like our Bonus terms and thats ok, its their choice and thats the point of this clause you point out. We want them to read our terms, we want them to decide for themselves whether they want Bonuses or not.

Many players who are not fixated by only Bonuses don't understand how they work, some take the wrong one and others use a bonus code in error. We don't make any apologies for how we run our Bonuses but what we do offer is the chance for players to remove a bonus they don't want or to make sure bonuses are never offered to them again .

Whats wrong with that ?

But to say the stated clause implies taking one of our bonuses is a big mistake is just wrong

By "correctly use" I assume you mean a player who does not actually submit a withdrawal after winning from a bonus, but continues to play until they lose everything. If they do submit a withdrawal, they get bonus banned.

The very first line of your bonus policy almost implies that players are about to make a big mistake by accepting a bonus.

 

[Jory]

My account has been closed for over 6 weeks and I requested multiple times to be removed from the mailing list.

I am still recieving bonus offers from you. What annoys me is the wording now being used in them "Can we tempt you back with this bonus?" Well no, you can't.

I find it disgusting that you should send such emails. To me, it feels like your casino is obsessed with bonuses, even sending them to players who closed their account. Interesting how you refer to the players as the one's being fixated with bonuses.

 

[Jory]

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Are these emails coming from a third party as was suggested? As far as I'm aware they are coming from your casino.

 

[EGO]

I am really sorry and surprised to see you are still getting these mailers.
if you check earlier in this thread we did identify a bug with the unsubscribed but we thought we had it fixed

please PM me your username so that I can investigate fully and stop this for you

Thanks
Krystal

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Are these emails coming from a third party as was suggested? As far as I'm aware they are coming from your casino.

 

[Jory]

please PM me your username so that I can investigate fully and stop this for you

I guess I'm kind of on the fence here. Part of me wants to work with you to help fix this problem as it's the right thing to do, the other part remembers these two replies to my previous posts.

No apologies here, we run a business and this was our initial marketing strategy.

We don't make any apologies for how we run our Bonuses

I guess I just don't feel like I want to help you fix the problem.

When you reply saying "We make no apologies", then I my first feeling is not one of wanting to help you fix these issues.

I feel a bit like Larry David.

 

[The Viking]

well i just started playing here took the 130% i got couple of days ago, deposit $25, got 3 bonus rounds paying over 100x on Rhino
so im up to $450, all in matter of minutes
did send in my docs now just incase anyone know how long the verifying takes at Slotsmagic?

 

[brianmon]

it seems like I'm the exception here. I transferred my account from JPP, took the 100% SUB, and not heard anything from them since, not one single email !!

 

[vinylweatherman]

we have a lot of 'up to 50%' bonus offers on a weekly basis which you can still take up
some of them can be as high as 250GBP per offer

Have you had your CM account hacked by the CS robot?

You are not going to get far trying to justify the unjustifiable BS.

If this is how the most valued VIP players get treated, and with their VIP managers completely powerless to change the decision, it reeks of BS buck passing, rather than a genuine approach by a VIP host.

It's not good that VIP managers, the ones that really get to know their players, have no say in decisions made by the "bean counters" in head office who are probably just rubber stamping decisions made by a computer programme. It also shows that the VIP managers are not going to be much help with other issues either.

If a player is bonus banned or limited, they are NOT "a valued player", they are an "unprofitable player" for the casino, and they need to be pushed away, but politely at first in case they can be sweet talked into giving back some of the money they won before jumping ship for the competition.

If this is happening due to "clerical error", and a "clerical error" that even the intervention of the VIP host couldn't fix, this too smacks of even more BS; perhaps more like a "PR problem" than a "clerical error" getting a decision reversal in this case.

Casinos have to accept that some players will just have a lucky streak, but provided the casino management are good at maths, the house stands to win overall in the long term. Random games do not know whether or not the player has taken a bonus, so the big wins can allow players to beat a couple of "unbeatable" bonuses in a row, but in the longer term, the player will gain confidence from this, and give the money back eventually even if they keep taking the same bonuses.

The 50% offers have half the WR of the 100% ones, but this makes it MORE likely that a given player will meet WR after a lucky hit and be able to withdraw something. It probably means that the first time a restricted player withdraws from one of the 50% boni, they will get another email with a full bonus ban, so why take the 50% boni if you know that should you win again, it will be the last.

It's better to jump ship and find a casino with the same games, but that will not hold your past luck against you, and will only restrict bonuses if you are lucky yet again.

 

[kavaman]

"We do not bonus ban players because they are winners and wish to withdraw , we allow them the bonuses to play with so we accept the consequences if they win."

"What we do is sometimes reduce bonuses or limit them up to say 50% because I am sure you will agree players cannot expect to get 100% match bonuses forever."

Umm. My account was bonus banned the minute i created it, yet you claim here that you just sometimes reduce bonus limits. On jackpotparty i was allowed to use all bonuses if i wished. Just saying, im also playing with no bonuses but wanted to point out that im bonus barred here.

 

[EGO]

ok its up to you but please understand there is not much i can do without your username

I guess I'm kind of on the fence here. Part of me wants to work with you to help fix this problem as it's the right thing to do, the other part remembers these two replies to my previous posts.





I guess I just don't feel like I want to help you fix the problem.

When you reply saying "We make no apologies", then I my first feeling is not one of wanting to help you fix these issues.

I feel a bit like Larry David.

 

[EGO]

thats is strange, could you please PM me your username so i can investigate this for you

it seems like I'm the exception here. I transferred my account from JPP, took the 100% SUB, and not heard anything from them since, not one single email !!

 

[Jory]

ok its up to you but please understand there is not much i can do without your username

First of all I just want to say that I hate complaining, but sometimes I feel the need to...

The problem I have with SlotsMagic is that I have lost all respect for you because I've been lied to in the past.

From day one when I emailed your casino with a lot of questions regarding the change from JJP, I got nothing but BS replies. I asked some very specific questions regarding the staff at JJP. I asked if they were all still working there as to me this was the most important thing. When you trust the staff and know them well, it plays a big part on your decision to keep playing. If 32red sold out and became 34red and Ed, Pat and the rest lost their jobs, I would not want to play there any more. I was told that it was the same staff and this was just an upgrade to the website to allow more games. I feel this was a lie.

On my first day playing I had problems loading all of the WMS games. Fair enough, shit happens and I believe you were tyring to fix these problems. I was told I was the only one to experiencing these problems and that you have "many happy customers enjoying your games and bonuses" This was also a lie as I was aware of the thread here were everyone was having the same problems as me. Your casino had to know about these issues so why, for 7-10 days, did you keep denying it and insist I was the only person to experience this? You made me jump through hoops and try different computers, clear cache and try different browsers when you must have known everyone was having the same issue as me. I feel again that I was lied to.

When I first raised the issue about not being removed from the mailing list after 3 request, I was again told that I'm the only one to experience this problem, but other members came forth and stated that they also were not removed from the mailing list after requesting it. I again was left feeling like I was lied to.

If your casino was honest from day one, then I would not have a problem. When I am lied to it creates a feeling of distrust with that casino and I have to keep judging every word you say of whether or not it's the truth.

I'm sure you do have many happy customers who win and you pay, but my own experience has been a nightmare. For me, honesty is more important than any bonus or games you may offer. If I don't feel a casino has been honest with me, then I could never justify depositing there.

If your casino wants to establish a reputation of trust and honesty, then please do not EVER, when contacted about a problem, state that they are the only person to have this problem. When the truth comes out, that person will be left feeling like they were lied to.

I will just leave it at that. I won't be posting in this thread in future. I find it too depressing.

 

[vinylweatherman]

No,you cannot assume i mean that and I don't know how did you jump to the conclusions you do below

Firstly , we offer loads of bonuses and have many players successfully winning from bonuses who get paid . Just check back on some previous posts from other members who have been paid after clearing bonuses .

We do not bonus ban players because they are winners and wish to withdraw , we allow them the bonuses to play with so we accept the consequences if they win.

What we do is sometimes reduce bonuses or limit them up to say 50% because I am sure you will agree players cannot expect to get 100% match bonuses forever.

Secondly , we have many players who don't want a bonus and those who don't want to be restricted by bonus terms if they win. I am sure some players don't like our Bonus terms and thats ok, its their choice and thats the point of this clause you point out. We want them to read our terms, we want them to decide for themselves whether they want Bonuses or not.

Many players who are not fixated by only Bonuses don't understand how they work, some take the wrong one and others use a bonus code in error. We don't make any apologies for how we run our Bonuses but what we do offer is the chance for players to remove a bonus they don't want or to make sure bonuses are never offered to them again .

Whats wrong with that ?

But to say the stated clause implies taking one of our bonuses is a big mistake is just wrong

This is all "corporate spin", not honesty.

If players don't want a bonus, and they are happy, fine. Let THEM make the choice, don't impose it.

If you think players can't get 100% bonuses forever, then you just don't offer them forever. There is no need to have a secondary system that limits just a few players to 50%, yet lets the majority claim "100% bonuses forever".

Many players who are not fixated by only Bonuses don't understand how they work, some take the wrong one and others use a bonus code in error

How the hell can you take "the wrong one"? If it's been offered, it's obviously meant to be taken, so it's "the right one". Using a bonus code in error? pretty lame yet again. If it actually WORKS, then it is YOUR SYSTEM that has made an error in letting "the wrong code" work.

We can see through all this corporate speak, you are actually engaged in "backing off" your less desirable players. Far from being "valued", they are being gently escorted to the door through being treated as unwelcome guests in the hope they get the hint and leave of their own accord.

It also seems that there is an interdepartmental "war" between VIP hosts and managers with regard to how the host's own players are treated. Hosts are normally given a set of decision making powers, and it's up to them how they handle individual players. At Slotsmagic, it seems the other way around. Hosts have no decision making powers of their own, everything is proscribed from higher up, it also seems their own arguments are summarily dismissed by the same management, even though it's the hosts that know their players as individuals, and would be best placed to know the best way to retain them.

The VIP hosts and the "bean counters" need to work together as a team, so that the VIP players feel valued by both their hosts and the management.

At present, it seems it's all a bit fake, players are nothing more than numbers and calculations in a computer system which spits out bonus restrictions, bonus bans, and ejections out the door with little human discretion involved. Questioning the output by the hosts in individual cases is not tolerated.

When a casino uses a scattergun approach by issuing large numbers of bonus codes that will all work on all accounts, the main way they can end up getting used more than the bean counters have estimated is YOUR OWN AFFILIATES! They are interested in driving as much traffic as possible through their sites, and one way of doing this is publishing all the available bonus codes in one place, and or sending large volumes of spam containing codes regardless of whether or not the codes were issued to them for their campaigns or markets they are spamming. Some even have forums and positively encourage members to post any codes they know of, even those that were supposedly "just for them personally".

Rather than saying why these few players haven't been restricted to 50% boni, say why they HAVE!

 

[YouTubeSlots]

First of all I just want to say that I hate complaining, but sometimes I feel the need to...

The problem I have with SlotsMagic is that I have lost all respect for you because I've been lied to in the past.

From day one when I emailed your casino with a lot of questions regarding the change from JJP, I got nothing but BS replies. I asked some very specific questions regarding the staff at JJP. I asked if they were all still working there as to me this was the most important thing. When you trust the staff and know them well, it plays a big part on your decision to keep playing. If 32red sold out and became 34red and Ed, Pat and the rest lost their jobs, I would not want to play there any more. I was told that it was the same staff and this was just an upgrade to the website to allow more games. I feel this was a lie.

On my first day playing I had problems loading all of the WMS games. Fair enough, shit happens and I believe you were tyring to fix these problems. I was told I was the only one to experiencing these problems and that you have "many happy customers enjoying your games and bonuses" This was also a lie as I was aware of the thread here were everyone was having the same problems as me. Your casino had to know about these issues so why, for 7-10 days, did you keep denying it and insist I was the only person to experience this? You made me jump through hoops and try different computers, clear cache and try different browsers when you must have known everyone was having the same issue as me. I feel again that I was lied to.

When I first raised the issue about not being removed from the mailing list after 3 request, I was again told that I'm the only one to experience this problem, but other members came forth and stated that they also were not removed from the mailing list after requesting it. I again was left feeling like I was lied to.

If your casino was honest from day one, then I would not have a problem. When I am lied to it creates a feeling of distrust with that casino and I have to keep judging every word you say of whether or not it's the truth.

I'm sure you do have many happy customers who win and you pay, but my own experience has been a nightmare. For me, honesty is more important than any bonus or games you may offer. If I don't feel a casino has been honest with me, then I could never justify depositing there.

If your casino wants to establish a reputation of trust and honesty, then please do not EVER, when contacted about a problem, state that they are the only person to have this problem. When the truth comes out, that person will be left feeling like they were lied to.

I will just leave it at that. I won't be posting in this thread in future. I find it too depressing.

Well said i couldn't agree more. Although after the bumpy start and all the lies i have finally managed to win on the site. There is a video up on my channel. And just encase you guys didn't no skillsonnet has a couple more slotsmagic clone sites out there called megacasino redkings and oxygen 9 casino. All have the same games same download lobby same e mails everything. So the only thing the site has that even comes close to relating it to the old jpp site is the purple theme. Besides that its just a cut and copy skillsonnet casino paint
ed purple. If they had just not spent a month lying at the start and to this day pretending there jpp they never would have got such a bad reputation.

 

[YouTubeSlots]

well i just started playing here took the 130% i got couple of days ago, deposit $25, got 3 bonus rounds paying over 100x on Rhino
so im up to $450, all in matter of minutes
did send in my docs now just incase anyone know how long the verifying takes at Slotsmagic?

I just went in toi live chat and got them to check my id e mail as i waited and it was verified in ten minutes. Good Luck!!!

 

[Dagobert]

Slots magic

I have good experience in the sense that they almost always make up for their mistakes.

However there are two things that are terribly wrong with skillonnet (slots magic, mega casino, red knight, oxygen9 and eu casino)

1. The withdrawals (48 hours pending period, and even after that the amount is still reversible until finance processes it.)

" Jesus christ! This is 2014 not 2004.. keep up with what other casinos are offering"

2. The bonuses are A BIG NO NO! (Free money is 100 euro max withdrawal, wager requirements are insane on Sign Up/Deposit bonuses)

"Stay away basically"

Keep this in mind if you think of playing at these casinos.

The customer support is pretty good but the policies are terrible for a casino group in 2014!

 

[tanga]

I have good experience in the sense that they almost always make up for their mistakes.

However there are two things that are terribly wrong with skillonnet (slots magic, mega casino, red knight, oxygen9 and eu casino)

1. The withdrawals (48 hours pending period, and even after that the amount is still reversible until finance processes it.)

" Jesus christ! This is 2014 not 2004.. keep up with what other casinos are offering"

2. The bonuses are A BIG NO NO! (Free money is 100 euro max withdrawal, wager requirements are insane on Sign Up/Deposit bonuses)

"Stay away basically"

Keep this in mind if you think of playing at these casinos.

The customer support is pretty good but the policies are terrible for a casino group in 2014!

Really? The monthly 100% bonus is 30X the bonus, I think that's good.

 

[frank32]

The Slots Magic download client lies dormant gathering dust on my desktop and has done for some weeks now.
Again, like others they really lost me at the critical time of switch over as the site was running like a 1 legged dog.
Firstly my login details from Jackpot Party which they claim were supposed to work, didn't. I had to sign up as a new user which immediately alienated me from what I considered a site I had a personal connection to previously.
The user interface was a train wreck, multiple games unavailable or connection/lag issues. Even the links on the front window went to the wrong games.
How anybody can get it so spectacularly wrong at the very point they need to get it spectacularly right is beyond me.
Another annoyance lately is the email promo's, every other promo keeps telling how I am somehow a VIP so they have this 'special' offer for VIP's - given I haven't spun a reel there since the first couple of weeks launch, that just smacks of desperation.
All the bonus offers appear to be exactly the same recently - deposit low/medium/high to get xlow/xmedium/xhigh deposit match. It's boring and carries normal wagering requirements that don't entice me.
They need to mix up their promo offers, take a long hard look at the history of Jackpot Profile players and see which individuals need a little more enticement with offers that just might be cashable on if they expect those players to return on a regular basis.
JPP used to be my casino of choice. Ironically since it's demise my playing profile has seriously decreased, frequency, stake unit, the whole lot which now I see is a good thing, so for being so bad at trying to be good, I thank you Slots Magic!

well said sir!! your friend david14008 hehe

i hear our favourite life of luxury is due a return.... i think they will dangle another carot on the diamond like they do wicked riches which you stated on my you tube channel.means less random perhaps...
you had any nice wins on slots magic?

 

[EGO]

yes you are correct about the wagering , thanks for pointing that out

and in answer to this...
1. The withdrawals (48 hours pending period, and even after that the amount is still reversible until finance processes it.)

we have a pending period of 24 hrs with max payment time of 48 hrs
in fact , as already frequently posted here , many payments are received well within the 48 hrs period

Really? The monthly 100% bonus is 30X the bonus, I think that's good.

 

[frank32]

The Slots Magic download client lies dormant gathering dust on my desktop and has done for some weeks now.
Again, like others they really lost me at the critical time of switch over as the site was running like a 1 legged dog.
Firstly my login details from Jackpot Party which they claim were supposed to work, didn't. I had to sign up as a new user which immediately alienated me from what I considered a site I had a personal connection to previously.
The user interface was a train wreck, multiple games unavailable or connection/lag issues. Even the links on the front window went to the wrong games.
How anybody can get it so spectacularly wrong at the very point they need to get it spectacularly right is beyond me.
Another annoyance lately is the email promo's, every other promo keeps telling how I am somehow a VIP so they have this 'special' offer for VIP's - given I haven't spun a reel there since the first couple of weeks launch, that just smacks of desperation.
All the bonus offers appear to be exactly the same recently - deposit low/medium/high to get xlow/xmedium/xhigh deposit match. It's boring and carries normal wagering requirements that don't entice me.
They need to mix up their promo offers, take a long hard look at the history of Jackpot Profile players and see which individuals need a little more enticement with offers that just might be cashable on if they expect those players to return on a regular basis.
JPP used to be my casino of choice. Ironically since it's demise my playing profile has seriously decreased, frequency, stake unit, the whole lot which now I see is a good thing, so for being so bad at trying to be good, I thank you Slots Magic!

did you ever try betfair wagering requirements. they were a laugh too but i know they are not a credited casino. my own fault!their wms section is awful.
hows your ventures on life of lux doing?
(david14008)

 

[Birdy84]

No issues here

I tried out slotsmagic about a month back now with the £10 free offer i somehow managed to turn it into £196 by the time i had finished the wagering but i was aware of the £100 max cashout and had to wave bye bye to the extra i was required to make a £5 deposit and send in the verification documents to withdraw the funds and it was all processed within 24 hours without any issues. Support was able to help me with any queries i had and overall i enjoyed playing here and i would re deposit if an offer appeared that i liked the look of. Just wanted to give my own personal experiences from playing here. Thanks

 

[goldenfish]

I have lost maybe 9 deposits there lately in a row without a chance to withdraw, all on WMS slots and small bets, maybe WMS games rtp has changed or something..?

 

[whodatrec]

WMS has been very cold for me aswell across all casinos..

 

[eizei]

I managed to clear another 100% bonus. Really liking the regular bonuses with 30x WR. I'm definitely doing a lot better here than I did on Jackpot Party although the 3% increased RTP might affect that as well. Anyway, no problems with games or anything. Bonuses always come automatically when using a code. I'll post updates as to when the withdrawal by credit card arrives.

 

[Jd666]

Withdrew Saturday afternoon and was paid into my Skrill about half hour ago.

Not too bad to say i withdrew at the weekend

 

[eizei]

Made my withdrawal to credit card late Friday night and got a message today at noon that it has been processed.

 

[EGO]

sorry wrong post

Sorry accidentally posted a promotion here

 

[kavaman]

Please check your pm i have something to say regarding my slotsmagic account that is "urgent" , well atleast to me. Sorry to post this into the thread.

 

[EGO]

no problem, I saw your message
please PM me your username and i will look into it for you tomorrow

Please check your pm i have something to say regarding my slotsmagic account that is "urgent" , well atleast to me. Sorry to post this into the thread.

 

[JGslots]

Anyone else getting disconnections again? It's been cutting me off again a lot recently live chat have told me to use the download casino but still the same

 

[peezo13]

Anyone else getting disconnections again? It's been cutting me off again a lot recently live chat have told me to use the download casino but still the same

Yeah I've been getting disconnections as well. Very slow spins also

 

[JGslots]

It's annoying as hell. You would think they would be on top of all these tech problems by now?
I'm on a 150% bonus with 9k to wager each spin is taking an age. ETA will be like 4 weeks to complete this lol.

 

[spintee]

It's annoying as hell. You would think they would be on top of all these tech problems by now?
I'm on a 150% bonus with 9k to wager each spin is taking an age. ETA will be like 4 weeks to complete this lol.

That is the worst thing ever, happened to me the other day on butlers, Was so glad to see balance hit 0, even worse if your skint and canot deposit no where else and stuck on the 5minute spins

 

[EGO]

I have asked Support to contact you to see if they can help

Anyone else getting disconnections again? It's been cutting me off again a lot recently live chat have told me to use the download casino but still the same

 

[EGO]

can you PM me your username and i will get someone to contact you

Yeah I've been getting disconnections as well. Very slow spins also

 

[EGO]

I checked with Support and there was only one other email about the software for the whole of yesterday and last night , thats why i have asked them to contact you to see if its a connectivity issue

It's annoying as hell. You would think they would be on top of all these tech problems by now?
I'm on a 150% bonus with 9k to wager each spin is taking an age. ETA will be like 4 weeks to complete this lol.

 

[spintee]

I checked with Support and there was only one other email about the software for the whole of yesterday and last night , thats why i have asked them to contact you to see if its a connectivity issue

Rubbish you had two complaints here. peezo13, playwithrob,
Not trying to be funny but when is a casino going to stick there hands up and say you no what there was a bit of trouble, Not talk rubbish about clear cookies ect, Just because there was not any complaints does not mean there was no errors,
Sorry but we pay to play not mesed about

Edit:: Its like butlers bingo every time I deposit its a nightmare, slow spins disconnect, Nothing to do with my comp as tried other sites and work fine and also switch to laptop and same probs, Lappy must have the same cookies and milk as pc than?

 

[EGO]

I did say one OTHER email, which means one more complaint on top of the 2 posts here.
out of hundreds and hundreds of players playing with no issues reported that does not represent a software issue

We have a number of alerts built in that notify us when there is a server problem etc but we don't sit on the software playing every minute of the day or night to check each and every slot , we rely on players to contact us when they have a problem and then we try and fix it for them.

If then a number of complaints start coming in we immediately check to see if their is an issue with the software.

in many cases it is a connectivity issue especially if its the same people having the problem over and over again and that why i have asked Support to contact them to see a) if that is the case and b ) what assistance they can offer

Rubbish you had two complaints here. peezo13, playwithrob,
Not trying to be funny but when is a casino going to stick there hands up and say you no what there was a bit of trouble, Not talk rubbish about clear cookies ect, Just because there was not any complaints does not mean there was no errors,
Sorry but we pay to play not mesed about

Edit:: Its like butlers bingo every time I deposit its a nightmare, slow spins disconnect, Nothing to do with my comp as tried other sites and work fine and also switch to laptop and same probs, Lappy must have the same cookies and milk as pc than?

 

[spintee]

I did say one OTHER email, which means one more complaint on top of the 2 posts here.
out of hundreds and hundreds of players playing with no issues reported that does not represent a software issue

We have a number of alerts built in that notify us when there is a server problem etc but we don't sit on the software playing every minute of the day or night to check each and every slot , we rely on players to contact us when they have a problem and then we try and fix it for them.

If then a number of complaints start coming in we immediately check to see if their is an issue with the software.

in many cases it is a connectivity issue especially if its the same people having the problem over and over again and that why i have asked Support to contact them to see a) if that is the case and b ) what assistance they can offer

1st of all, there should be some1 sitting on it if hundruds of players, You said it you self wait for complaints? I can not see how this is fair for players, & what use is that when players do complain, You give out rong info as you did when first open,
Im not here for agrguments thats the least of my worrys but comes as abity of a shock to say you wait for players to complain? I always stick up for you and say how things are, I mentioned in prevous post that all seems to be sorted so was only fair to comment when players having problems, Also as mentioned you may well have many of complaints if you repley to emails as Im still waiting for reply after 3 sent
Edit:: I rarly go to live help now days as alot of it feed you rubbish, Hense the reason I send emails, It may take a few days for reply but at least you get a half decent answer, But as stated 3 emails sent and no reply, What if other players do the same as me and do not like live help and sent emails, If this is the case no wonder you not reply, & no complaints as emails disaper

Maybe we should go back to my original thread (jackpot party now slotsmagic) same complaints coming in, Im no expert but I do not why your site got hot listed for accredited? Sorry Byrian & the team, Im just a reg gambler and rarly I have a moan

 

[The Viking]

I had connection probs aswell last night, did a little deposit then was gona do another one and take the 100% bonus i got in the email
but as i was kicked out to many times i didnt bother and took the 2nd deposit elsewere

 

[spintee]

I had connection probs aswell last night, did a little deposit then was gona do another one and take the 100% bonus i got in the email
but as i was kicked out to many times i didnt bother and took the 2nd deposit elsewere

Makes you think Viking, They said them selfs that they wait to hear from players, I no for a fac that they having problems and still do not admit it
Happy spins

 

[lotusch]

1st of all, there should be some1 sitting on it if hundruds of players, You said it you self wait for complaints? I can not see how this is fair for players, & what use is that when players do complain, You give out rong info as you did when first open,
Im not here for agrguments thats the least of my worrys but comes as abity of a shock to say you wait for players to complain? I always stick up for you and say how things are, I mentioned in prevous post that all seems to be sorted so was only fair to comment when players having problems, Also as mentioned you may well have many of complaints if you repley to emails as Im still waiting for reply after 3 sent
Edit:: I rarly go to live help now days as alot of it feed you rubbish, Hense the reason I send emails, It may take a few days for reply but at least you get a half decent answer, But as stated 3 emails sent and no reply, What if other players do the same as me and do not like live help and sent emails, If this is the case no wonder you not reply, & no complaints as emails disaper

Maybe we should go back to my original thread (jackpot party now slotsmagic) same complaints coming in, Im no expert but I do not why your site got hot listed for accredited? Sorry Byrian & the team, Im just a reg gambler and rarly I have a moan

I have to agree with you.
I have played Slotsmagic quite a bit over the past few weeks as I do love WMS games.
Gave them another chance so to speak.
But I am very doubtful I will be back as of same reasons as many others.

Slow spins,disconnects as some games are just not playable at all for me.
For example when I trigger the free games on Montezuma the game runs at 1 fps.
It seems it is too much to handle for Slotsmagic servers to make the reels spin and get the multiplier wheel going at the same time.

And no it is not my laptop which is a pretty high end gaming laptop nor my fibre connection.
I play this slot at other places like CasinoEuro (BML) and it runs smooth like butter.

So please do not make us players look stupid.
It is defo on your end Slotsmagic,unfortunatelly.

If a casino deserves credit,I will always acknowledge that and praise them.
But if they mess up we also should be honest and say the word,I feel it is up to the casino then to fix it.

The disconnections and slow gameplay is not an isolated issue.

As a sidenote,I have deposited around 1k last month,no cashouts (could have done tbh but that is my own fault) but if you say you appreciate your customers I would have at least expected a small comp in my account.
Also you lot forgot my birthday 2 days ago....Even a mail with happy birthday would have been much appreciated,not even talking about a pressie.
Just small things that make me go back to a casino.


Anyway I wish you the best of luck.

Mark.

 

[JGslots]

Just to aid this a little. I never get any problems during the day on the site. It's always of an evening. Maybe it's when more people are playing? The server can't handle it maybe?

 

[spintee]

I have to agree with you.
I have played Slotsmagic quite a bit over the past few weeks as I do love WMS games.
Gave them another chance so to speak.
But I am very doubtful I will be back as of same reasons as many others.

Slow spins,disconnects as some games are just not playable at all for me.
For example when I trigger the free games on Montezuma the game runs at 1 fps.
It seems it is too much to handle for Slotsmagic servers to make the reels spin and get the multiplier wheel going at the same time.

And no it is not my laptop which is a pretty high end gaming laptop nor my fibre connection.
I play this slot at other places like CasinoEuro (BML) and it runs smooth like butter.

So please do not make us players look stupid.
It is defo on your end Slotsmagic,unfortunatelly.

If a casino deserves credit,I will always acknowledge that and praise them.
But if they mess up we also should be honest and say the word,I feel it is up to the casino then to fix it.

The disconnections and slow gameplay is not an isolated issue.

As a sidenote,I have deposited around 1k last month,no cashouts (could have done tbh but that is my own fault) but if you say you appreciate your customers I would have at least expected a small comp in my account.
Also you lot forgot my birthday 2 days ago....Even a mail with happy birthday would have been much appreciated,not even talking about a pressie.
Just small things that make me go back to a casino.


Anyway I wish you the best of luck.

Mark.

At least a few would agree, Hope you had a good 1 for your bday, Did you get any frbbies

 

[spintee]

Just to aid this a little. I never get any problems during the day on the site. It's always of an evening. Maybe it's when more people are playing? The server can't handle it maybe?

Rob that may be the case, But if if had hundruds of players as they said than surley you would buy a bit more bandwich, That is the trouble with sites now days, they use servers of other casinos and do not admit to it, I no thje score and surley all other players now when sites slow down it s not cookies and milk

 

[eizei]

I played yesterday as well and cleared another 100% bonus. This time I also had small trouble with games. I think one crashed about every 30 minutes or so and sometimes a game could run a bit slower than usually for a while. I usually just changed the game. Nothing unbearable and I was able to play with only occasionally being mildly annoyed. Hopefully the games will soon run smooth all the time.

 

[EGO]

'' But as stated 3 emails sent and no reply''

I checked your account but couldn't find any emails from you that weren't answered.
i have PM'd you with more information

Krystal

1st of all, there should be some1 sitting on it if hundruds of players, You said it you self wait for complaints? I can not see how this is fair for players, & what use is that when players do complain, You give out rong info as you did when first open,
Im not here for agrguments thats the least of my worrys but comes as abity of a shock to say you wait for players to complain? I always stick up for you and say how things are, I mentioned in prevous post that all seems to be sorted so was only fair to comment when players having problems, Also as mentioned you may well have many of complaints if you repley to emails as Im still waiting for reply after 3 sent
Edit:: I rarly go to live help now days as alot of it feed you rubbish, Hense the reason I send emails, It may take a few days for reply but at least you get a half decent answer, But as stated 3 emails sent and no reply, What if other players do the same as me and do not like live help and sent emails, If this is the case no wonder you not reply, & no complaints as emails disaper

Maybe we should go back to my original thread (jackpot party now slotsmagic) same complaints coming in, Im no expert but I do not why your site got hot listed for accredited? Sorry Byrian & the team, Im just a reg gambler and rarly I have a moan

 

[EGO]

Happy Birthday and if you PM me your username I am sure i can arrange something for you

I have to agree with you.
I have played Slotsmagic quite a bit over the past few weeks as I do love WMS games.
Gave them another chance so to speak.
But I am very doubtful I will be back as of same reasons as many others.

Slow spins,disconnects as some games are just not playable at all for me.
For example when I trigger the free games on Montezuma the game runs at 1 fps.
It seems it is too much to handle for Slotsmagic servers to make the reels spin and get the multiplier wheel going at the same time.

And no it is not my laptop which is a pretty high end gaming laptop nor my fibre connection.
I play this slot at other places like CasinoEuro (BML) and it runs smooth like butter.

So please do not make us players look stupid.
It is defo on your end Slotsmagic,unfortunatelly.

If a casino deserves credit,I will always acknowledge that and praise them.
But if they mess up we also should be honest and say the word,I feel it is up to the casino then to fix it.

The disconnections and slow gameplay is not an isolated issue.

As a sidenote,I have deposited around 1k last month,no cashouts (could have done tbh but that is my own fault) but if you say you appreciate your customers I would have at least expected a small comp in my account.
Also you lot forgot my birthday 2 days ago....Even a mail with happy birthday would have been much appreciated,not even talking about a pressie.
Just small things that make me go back to a casino.


Anyway I wish you the best of luck.

Mark.

 

[spintee]

'' But as stated 3 emails sent and no reply''

I checked your account but couldn't find any emails from you that weren't answered.
i have PM'd you with more information

Krystal

I will give you that 1, Received your pm and yes last message you said received was 12/4/14, After checking my mail I see there was one t Sent: 12 April 2014 16:25:12
To: s [email protected] ([email protected])

I now no why you not received new 1s. I have a stack of mail thats not been sent so you are right as there was nether sent, I look into this now as some important messages also not sent, So my apologies with that mistake, If I am wrong I always put my hands up ,
By the way did any1 get to the bottom why games was slow?