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Slotocash/Uptown Aces never fail to disappoint

Discussion in 'Casino Complaints - Non-Bonus Issues' started by VeryBad, Jan 12, 2015.

    Jan 12, 2015
  1. VeryBad

    VeryBad Full Member

    Occupation:
    Work at small Law firm
    Location:
    New York
    I have, stupidly, once again deposited and played on a Slotocash site, Uptown Aces, which used to be Desert Nights. I feel like a moron for doing so. Every time I have cashed out in past there have been problems, delays and once, I was even shorted 15.00 on a cash out on top of the 65.00 bucks in fees for under 200.00 (what a joke). It wasn't worth the hassle to make it an issue as I'd won the money on a free bonus and didn't want to waste the energy. This time after, admittedly foolishly, depositing again. I made a small deposit, played through and decided that, before making further deposits, I'd see if cash out went smoothly. 2 weeks later "Sorry, we don't wire money to NYS". They couldn't tell me that on chat OR weeks ago when I sent the request? I'd received wires before. Are you aware they charge SIXTY DOLLARS to cash out even the smallest amount by bank wire? By comparison Club World charged me NINE. All the other fees, Western Union for instance, also GROSSLY inflated. It's not a lot of money but it IS MY money. Again, I'm such an idiot for giving them any of my money. It will never happen again. Believe me. Shall I even bother and be charged NINETY dollars, leaving me 50 something or just give up and be content in sharing my experiences with these non-transparent, ever underhanded folks? It is my own fault for playing there after one negative experience followed by another but it IS still MY money.
     
    1 person likes this.
  2. Jan 13, 2015
  3. VeryBad

    VeryBad Full Member

    Occupation:
    Work at small Law firm
    Location:
    New York
    gets worse.

    Now it's 'We don't bank wire to NY AND the 136.00 you won doesn't qualify to be sent by any other method". Let me translate "Play til you lose your money because you ain't gettin' it". Why this group isn't on your rogues list I have no idea. The Worst.
     
    1 person likes this.
  4. Jan 13, 2015
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please contact the casino forum rep via Private Message if you haven't already done so.

    My other word of advice, if payout delays and exorbitant charges to withdraw bother you, is stop playing online. I have and my stress levels have gone way down.
     
  6. Jan 13, 2015
  7. musclemx

    musclemx Dormant account

    Occupation:
    other
    Location:
    puebla mexico
    why not?

    hello , sorry why not try whit other metod as an ewallet is very fast...
     
  8. Jan 13, 2015
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The OP is in the USA - they can't use e-wallets.
    I guess in Mexico you have access to Neteller, Skrill and the like - same as Europe?

    KK
     
  10. Jan 13, 2015
  11. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    i was a regular there and completely stopped playing sloto or uptown - i deposited about 300 weekly on both, until one day i tried a code and it declined - when asked why they said becuase i been moved to a lower level of vip. i was appauled and instead of complaining i said i have had enough of the BS we usa players have to go through just to play, god forbid i am able to cash out - then its round 2 of headaches - i couldnt beleive the fees they charge for western union - it used to be up to 3k back a while but now they limit it to 600 max and it costs 90 dollars.

    im completely done with these guys and all RTG CASINOS. Im going to lay low until USA is accepted again
     
    1 person likes this.
  12. Jan 13, 2015
  13. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    3Dice
     
  14. Jan 14, 2015
  15. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Sloto'Cash payout issue

    Hi VeryBad,

    Sorry to hear you feel this way. :(

    I've sent you a PM to see if I can sort out your issues with Sloto'Cash.

    Best,
    Ms. Sloto
     
    1 person likes this.
  16. Jan 22, 2015
  17. wyldheart

    wyldheart Dormant account

    Occupation:
    stay at home mom
    Location:
    colorado
    Still Waiting for Check....

    This is unreal. Took me days upon days to get an answer from their Payout department for verification of documents. Finally got over that hurdle and now the next one...received an email on the 12th that the check was sent Fedex or UPS...and I am still waiting......this is only the 9th day!! No biggie:mad: I started sending emails on Monday asking for the tracking number and I finally received an email yesterday that said I needed to wait 24 hours for a response. No response and we are way over the 24 hour cut off. This is absolutely the worst place I have EVER dealt with. This is beyond ridiculous and there is no excuse for it. I have been trying to get this cashout since the beginning of January!
     
  18. Jan 23, 2015
  19. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    For your own peace of mind, I recommend signing up at the 3 major couriers, it's free and at each you will have options for how you wish to be notified if you have a package coming... email, phone, text, etc. Usually you will receive a notification from the courier long before the casinos receive a batch of tracking #'s from their processors.

    (Also comes in handy when I shop online. LOL)
     
  20. Jan 23, 2015
  21. wyldheart

    wyldheart Dormant account

    Occupation:
    stay at home mom
    Location:
    colorado
    Thank you!! I did that and seemed to work great. Nothing in their systems for anything sent yet. The news I didn't want to get. Thank you for your help!!
     
    1 person likes this.
  22. Mar 5, 2017
  23. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    Had my own issues with these guys. Playing some "european roulette" and without realising my stake was gone in a couple of spins. then I notice they had a bs "multiplier" feature which basically timesed my stake by 10. I was really annoyed, why was this turned on and why was it even there? It's certainly not a feature of "european roulette" so if they're modifying games to this extreme they should call it something else. I complained and the understanding CS person told me I'd be refunded the money this feature fleeced from me. Waited a few days, nothing. Got back in touch and was told that they'd changed their mind. Was even more annoyed that they'd promise a refund then just change their mind. Oh yeah, and they're operating illegally by accepting me as a UK player. My decision to play there so I'm not annoyed about that, but worth mentioning after they treated me like this and should raise eyebrows that an 'accredited' casino doesn't stay on the right side of the law. PM'd the rep, by the way.
     
  24. Mar 10, 2017
  25. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    Is the rep inactive? Looks like my complaint is being stonewalled both on here and via email.

    Accredited casino that breaks licensing laws should be taken to task, imo.
     
  26. Mar 10, 2017
  27. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    I don't even care about my complaint at this point, I just want casinos that think they can operate illegally and without consequence to be held accountable.
     
  28. Mar 16, 2017
  29. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    Still no pm reply from their rep.
     
  30. Mar 19, 2017
  31. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    Still nothing. It's seemingly ok for an accredited casino to act fraudulently by accepting UK players without license to do so. Surprising really given that it's effectively tax fraud. Casinomeister, quick to label some players as fraudsters but turn a blind eye to accredited casinos behaviour?
     
  32. Mar 19, 2017
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well you live on The Moon - so I don't think UK gambling laws apply to you... :p

    Seriously, I have alerted a Sloto rep to this thread - but it is Sunday, so we might have to wait until tomorrow...

    KK
     
  34. Mar 23, 2017
  35. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    Perhaps tomorrow for a competent rep acting for a competent casino group ;) These are a waste of space
     
  36. Mar 24, 2017
  37. lct

    lct Banned User: Forum Rule violations, general ignora

    Occupation:
    nah
    Location:
    the moon
    UPDATE!!!: Still no rep
     
  38. Mar 24, 2017
  39. ironwill

    ironwill Full Member

    Occupation:
    Pepsi Merchandiser
    Location:
    Wisconsin
    yea, I have deposited well over 30 times now STILL WITHOUT THE ABILITY TO WITHDRAW!!!! I really need to stop playing with this casino and that goes right with Ragin Bull cause that 1 isn't much better! They give you all these deposit with bonuses but then the stick the play through SKY HIGH BEFORE YOU CAN WITHDRAW!!!!
     

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