- Joined
- Sep 14, 2015
- Location
- UK
Hi all, long time reader/lurker (but please don’t hold that against me lol.)B ut have now made myself an account as currently have a dispute with Skyvegas which I wanted to tell you about.
A few weeks ago I made myself a Skyvegas account and took a deposit bonus. Didn’t have much luck and bust out. I re-deposited to continue playing (no bonus as I had already had the SUB) and after playing for a while ended up hitting two good slots wins. I then played some roulette and BJ too and ran pretty well there. Decided to cash out before I ended up losing it all so made a withdrawal of just over £2500
When I tried to log in next day the my account was suspended and I had not been informed why (something that really gets my goat), so went on live chat and was told they needed ‘advanced id’. No problem sent them my ID, me holding the ID, bank statement and proof of deposit. Took them 48 hours to respond and when they did they just asked how I funded my deposit, I said from funds already in my account that I use for online gaming / bingo / sports betting etc.
It then took another 72+ hours for a reply and now they asked me if I had multiple accounts or was linked to other accounts. I confirmed that I just had the one Skyvegas account. They also asked for a screenshot of the first ever bit of money going into my bank account. I said I cannot provide this as the account is much too old now for me to able to access that and furthermore what help would it be?
I responded saying they were being beyond unreasonable and requested that they either verify all the details I had already provided and re open the account for us, or close it, send me my balance and I will play elsewhere. They then said as I am not willing to comply they cannot do anything else.
I have read the PAB rules and could not find a sky rep on the list. I will answer any questions and discuss this issue here if anyone is interested or has any advice up until the point I submit a PAB (if it gets to that and am I am able).
Cheers
A few weeks ago I made myself a Skyvegas account and took a deposit bonus. Didn’t have much luck and bust out. I re-deposited to continue playing (no bonus as I had already had the SUB) and after playing for a while ended up hitting two good slots wins. I then played some roulette and BJ too and ran pretty well there. Decided to cash out before I ended up losing it all so made a withdrawal of just over £2500
When I tried to log in next day the my account was suspended and I had not been informed why (something that really gets my goat), so went on live chat and was told they needed ‘advanced id’. No problem sent them my ID, me holding the ID, bank statement and proof of deposit. Took them 48 hours to respond and when they did they just asked how I funded my deposit, I said from funds already in my account that I use for online gaming / bingo / sports betting etc.
It then took another 72+ hours for a reply and now they asked me if I had multiple accounts or was linked to other accounts. I confirmed that I just had the one Skyvegas account. They also asked for a screenshot of the first ever bit of money going into my bank account. I said I cannot provide this as the account is much too old now for me to able to access that and furthermore what help would it be?
I responded saying they were being beyond unreasonable and requested that they either verify all the details I had already provided and re open the account for us, or close it, send me my balance and I will play elsewhere. They then said as I am not willing to comply they cannot do anything else.
I have read the PAB rules and could not find a sky rep on the list. I will answer any questions and discuss this issue here if anyone is interested or has any advice up until the point I submit a PAB (if it gets to that and am I am able).
Cheers