Dubious Offering Should I chargeback at Red Lion Casino?

[Surfer]

Hi Guys, I am new here and have been rather a silly boy and opened an account with what I believe to be a scam casino called 'the red lion casino' which claim to be licenced in Curacao but when I email the e-gambing commision in Curacao they have never heard of this casino. They seem to offer all the games and services (netbet) that are not to be offered in the UK. they dont seem to show their licence number presumably because they don't have one.

I opened it because I am on gamblock and I am self excluded myself from UK bookmakers as I am a problem gambler but that is a different story. I deposited many times to the tune of 2000 over 2 credit cards and they show as a dodgy transaction company in Moscow on my statement. I played and won some money which I wanted to withdraw (1500) and I went to make a withdrawal and I was told by their customer services £500 was the maximum and only withdrawal at a time dispite their own 'terms and conditions' saying that 10k was the maximum monthly withdawal limit. they just see to make up the rules to suit them. this took days and days of emailing them to withdraw it so I could get my money back and I kept getting told it will be done ASAP. and being the problem gambler I am kept playing heavily and lost it all. One of the deposits I made was for £300 and I when I logged onto my online banking they took another £300 without adding it to the bettings account, I asked them to cancel it and put it back into my credit card account they said they couldnt and that they have credited my bettings account and I have to wager it atleast once to then withdraw it and of course I lost that too.

I am fully aware how stupid this all is but having read some things on here I may be eligle to chargeback those transactions on the grounds that they don't have a uk licence and they offer all the rigged netbet games they shouldn't in the UK.

I have raised a chargeback on all these transactions and received them back into my 2 credit card accounts and raised the dispute with all the information and emails from the curacao commission etc, my question is what are the chances of a successful chargeback on these grounds? they have reversed the transactions but what are the chances of them just readding them once theyve spoken to the merchant and they say i'm bang to rights. Like I say I am very aware I have been stupid and I should write the money off to experience but if I can get the money back and the games I was playing were rigged then it is unfair.

Please be kind

See Related Threads:

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• The Red Lion - Legit??
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Check out Bryan's brutally honest review of this rogue casino here.

 

[Mwalmsl3]

Hi jonnydave

Dec2008 is wrong, they are 'temporary credits' until the 45 days lapses. Barclaycard reversed mine but then I pushed them further and I made a complaint. I ended up getting it all back off both credit card companies and I am confident you will win but must because there are temporary credits there it doesnt mean it's the end of the matter. Pretty sure there enough evidence against the casino and the fraudualnt merchants they use to money launder to win it pretty quickly.

All the best and I hope you win

Hi surfer are you still active on this thread I would like some advice. Regards

mike

 

[jonnydave111]

Yeah i agree, it's a well trodden road at this stage, banks prob don't want the hassle or extra work, I suppose who could blame them. Tbh if one of these unlicensed casinos treat people fairly theyl likely get good custom. I think the UK market is fucked, with rules/regs in the pipeline and the knock on effect that will have on an already substantially diminished game time/play.

So is the

If you put enough of a case forward to the credit card company and provide a basis for them to chargeback they see it in your favour temporarily until the merchant can prove otherwise. The chargebacks are successful because they dont rebuff or provide evidence to prove they're legit. The fraudulent casinos never defend them because they don't have any means. They're bogus money laundering companies that they use for the transaction and every time one of these chargebacks is done there a flag by the company and merchant. Fairly sure they already know its fraud bu they give them the 45 days to defend it.

i won my case on one credit card and am still
Waiting on the other credit card for a decision. I have been temporarily credited but it hasn’t been 45 days yet. Has anyone had one overturned?

 

[Grant1989]

Hi all

Can someone give me some advise with this, I've signed up to red lion casino lost nearly 1k but I've had £550 refunded so far should I expect the other £500 to be refunded into my account?

 

[dunover]

Hi all

Can someone give me some advise with this, I've signed up to red lion casino lost nearly 1k but I've had £550 refunded so far should I expect the other £500 to be refunded into my account?

You're at the mercy of the whim of the casino. When you say 'refunded' do you mean a withdrawal was paid (eventually) or did you ask for chargeback/refund due to them taking unlicensed deposits?

 

[Grant1989]

It wasn't a withdrawal I tried to withdraw but they took forever to verify my account so I lost it turn a week later a refund of £550 was put into my monzo I've not raised a charge back but I'm considering it now there are 3 payment providers two were Chinese company who have refunded me the other is a company called s-q-m

 

[dec2008mcl]

It wasn't a withdrawal I tried to withdraw but they took forever to verify my account so I lost it turn a week later a refund of £550 was put into my monzo I've not raised a charge back but I'm considering it now there are 3 payment providers two were Chinese company who have refunded me the other is a company called s-q-m

Can you send screenshot of refunded money. Obviously block out your account details

 

[Grant1989]

I've had refunds off lubolos and lcmxclub but not off SQM

 

[dec2008mcl]

Charge back everything again on top as well, screw them pricks over for a change

 

[thedj34lfc]

I too have been a total idiot with this so called casino Napoli not red lion although the hallmarks are all the same , they have all my personal details and I’m concerned to say the least. I won 4000 euros and they confiscated it all saying I had shown irregular betting patterns (I had not, I literally played one slot) they also said as a gesture of goodwill they’d pay 1000 euros on the premise of me signing an email saying I’d never question them again and never chargeback ever again! Isn’t that sort of blackmail? I have all this correspondence. I am in the process of now trying to get back all my deposits through my credit card and monzo though I must say I’m worried

 

[thedj34lfc]

As a follow up, new day ltd my credit card provider are not being very helpful they are saying they need to follow MasterCard rules and so are checking, god knows when that will be….monzo are still asking questions, no answer as yet…

 

[toms596]

Contact UKGC get an emailing confirming they are unlicensed and that they are illegally taking deposits from UK players. I did the same with Barclays and I got all my money back no problem

 

[thedj34lfc]

I don’t suppose you have the email address for them do you? Sorry to be a pain

 

[thedj34lfc]

Contact UKGC get an emailing confirming they are unlicensed and that they are illegally taking deposits from UK players. I did the same with Barclays and I got all my money back no problem

Also they seem very reluctant to actually do anything, it was only that I pushed new day and they said they have to follow MasterCard rules on this, as for monzo they still haven’t decided yet

 

[toms596]

Might be different for MasterCard mine was with Visa. Just go to the UKGC website and use the form on there to get in contact with them

 

[dec2008mcl]

As a follow up, new day ltd my credit card provider are not being very helpful they are saying they need to follow MasterCard rules and so are checking, god knows when that will be….monzo are still asking questions, no answer as yet…

Go on ActionFraud.police. uk... Fill out the form for your deposits/ casino etc.. Get your police crime reference number, give this number to new day and monzo. Don't waste your time with ukgc

 

[thedj34lfc]

Go on ActionFraud.police. uk... Fill out the form for your deposits/ casino etc.. Get your police crime reference number, give this number to new day and monzo. Don't waste your time with ukgc

Is this more likely to get them to act do you think on past experience?

 

[dec2008mcl]

Is this more likely to get them to act do you think on past experience?

They would be impeding a criminal investigation if they don't, even though action fraud uk will wipe their ass with your report. Smoke and mirrors

 

[thedj34lfc]

They would be impeding a criminal investigation if they don't, even though action fraud uk will wipe their ass with your report. Smoke and mirrors

Wipe their ass?! Is that a technical police term for throw it in the bin?! New Day really were reluctant even though I told them they were not licensed they said at first trading standards!

 

[dec2008mcl]

Wipe their ass?! Is that a technical police term for throw it in the bin?! New Day really were reluctant even though I told them they were not licensed they said at first trading standards!

OK, forget everything I said

 

[thedj34lfc]

OK, forget everything I said

No seriously I’m very grateful for the advice, this place is a fantastic resource for help. I’m going to do what you advise and see what happens tomorrow. How quick do they normally act on these things? Surely if the transactions are unlawful then you should be reimbursed quickly?

 

[dec2008mcl]

No seriously I’m very grateful for the advice, this place is a fantastic resource for help. I’m going to do what you advise and see what happens tomorrow. How quick do they normally act on these things? Surely if the transactions are unlawful then you should be reimbursed quickly?

The form takes 5 mins to fill and you get your crime reference number straight away. Then email the banks advising them of the crime reference number to update their case. If they charge back doesn't take long to go back into your account

 

[thedj34lfc]

The form takes 5 mins to fill and you get your crime reference number straight away. Then email the banks advising them of the crime reference number to update their case. If they charge back doesn't take long to go back into your account

Brilliant thank you, have you done this before for yourself in the past? Just curious how you played it with the banks as they always seem to try and divert you without doing anything. Sorry for all the questions, your help is very much appreciated

 

[dec2008mcl]

Brilliant thank you, have you done this before for yourself in the past? Just curious how you played it with the banks as they always seem to try and divert you without doing anything. Sorry for all the questions, your help is very much appreciated

A while ago. If you can log into your casino accounts screenshot your deposits with time stamps and ask your bank how these then went to whatever company it shows on your bank statement. Again advising them of the crime reference number. Do all this via email to keep it in writing. No phone calls

 

[thedj34lfc]

A while ago. If you can log into your casino accounts screenshot your deposits with time stamps and ask your bank how these then went to whatever company it shows on your bank statement. Again advising them of the crime reference number. Do all this via email to keep it in writing. No phone calls

Ok that’s great I will do that, I assume the fact that these weird payment processors they’ve used which appear to be completely unlinked will only help the cause

 

[Sunflytoy]

It wasn't a withdrawal I tried to withdraw but they took forever to verify my account so I lost it turn a week later a refund of £550 was put into my monzo I've not raised a charge back but I'm considering it now there are 3 payment providers two were Chinese company who have refunded me the other is a company called s-q-m

The S-Q-M Solutions website that was used to refund money is pretending to be the actual SQM Solutions company. s-q-m-solutions dot com is the fake website, while sqmsolutions.co.uk is the real one. The sqmsolutions.co.uk website said on 7 August 2021: "We have been informed by several people that money has been taken from bank accounts by a company called s-q-m-solutions.co. This is NOT SQM Solutions Limited that is doing this. We have contacted our bank’s fraud team and also reported this to ActionFraud. Our company has not requested or received any money. You must report this fraud to your bank." - I suspect they may have left out a letter, or possibly the fake company website was using .co previously, although I've not been able to find anything that'd suggest they were using it previously.

In this case, clearly the website in question is as dodgy as the casino. I hope the police are able to find out who's behind the fake company website and which dodgy online casinos (or other criminals) are using it to do transaction laundering. The other two websites, who have shady-seeming URLs, are doing transaction laundering as well I strongly suspect - I can't reach either of these two at the moment though.

 

[thedj34lfc]

The form takes 5 mins to fill and you get your crime reference number straight away. Then email the banks advising them of the crime reference number to update their case. If they charge back doesn't take long to go back into your account

After doing all you have advised Monzo have immediately closed my account?!!! They don’t believe me clearly and now I’m left with nothing! What on earth am I going to do?

 

[paul7388]

Wipe their ass?! Is that a technical police term for throw it in the bin?! New Day really were reluctant even though I told them they were not licensed they said at first trading standards!

And did New Day not ask if you are in UK why you are using a credit card to gamble in the first place.

So technically every deposit you made can be disputed as it is illegal to gamble on a credit card in UK.

Won't go into why you are playing at dodgy casinos In euros whilst depositing on a normally high interest credit card as that is your choice.

 

[thedj34lfc]

And did New Day not ask if you are in UK why you are using a credit card to gamble in the first place.

So technically every deposit you made can be disputed as it is illegal to gamble on a credit card in UK.

Won't go into why you are playing at dodgy casinos In euros whilst depositing on a normally high interest credit card as that is your choice.

I know I’ve been totally stupid I accept that completely and it’s my fault. No they haven’t asked that at all, I did tell them but they just don’t seem interested. I’m screwed it seems. As for monzo well they clearly can’t be bothered to even answer me now

 

[toms596]

Most likely as you have mentioned fraud they have decided to close your account. Monzo seem to be one of the worst to deal with these kinds of complaints

 

[thedj34lfc]

Most likely as you have mentioned fraud they have decided to close your account. Monzo seem to be one of the worst to deal with these kinds of complaints

It’s bizarre, surely there’s some way I can combat this? If they’d have said no we aren’t going to refund then that’s that but to then close the whole account?! I’d only just moved my salary to be paid into this account as well, now they are not responding at all! Financial ombudsman?

 

[toms596]

Guess you need to wait from their website can take 2-4 weeks until you can access your money. Taking it to the ombudsman will likely take just as long if not more

 

[dec2008mcl]

After doing all you have advised Monzo have immediately closed my account?!!! They don’t believe me clearly and now I’m left with nothing! What on earth am I going to do?

How can they not believe you when they have all the evidence? They just don't want to deal with it.. How much did you deposit using the monzo account? What reason did they give for closing it and had u any funds in it when closed?

 

[thedj34lfc]

How can they not believe you when they have all the evidence? They just don't want to deal with it.. How much did you deposit using the monzo account? What reason did they give for closing it and had u any funds in it when closed?

Well over £1600, I told them the crime reference number and that they aren’t licensed to offer UK players but they just completely fobbed me off saying they are investigating and I’d get an answer in 24hrs….within an hour they closed the account and I’ve tried email all day and now they don’t respond! Fortunately the £150 or so quid is left in there I transferred before they closed it, just as well. Surely this is wrong? How can I make them see sense? I see others with monzo on here got refunded?

 

[Davey86]

Well over £1600, I told them the crime reference number and that they aren’t licensed to offer UK players but they just completely fobbed me off saying they are investigating and I’d get an answer in 24hrs….within an hour they closed the account and I’ve tried email all day and now they don’t respond! Fortunately the £150 or so quid is left in there I transferred before they closed it, just as well. Surely this is wrong? How can I make them see sense? I see others with monzo on here got refunded?

Usually reopen a Monzo account within a couple days you mentioned fraud to the customer service team so they have disabled your online account to prevent more fraud If your account is not used for anything illegal it will be reopened

 

[dec2008mcl]

Well over £1600, I told them the crime reference number and that they aren’t licensed to offer UK players but they just completely fobbed me off saying they are investigating and I’d get an answer in 24hrs….within an hour they closed the account and I’ve tried email all day and now they don’t respond! Fortunately the £150 or so quid is left in there I transferred before they closed it, just as well. Surely this is wrong? How can I make them see sense? I see others with monzo on here got refunded?

Yeah I have heard monzo refunding before. My bank refunded me within 48 hours when I sent them all the evidence (around 2k few years ago) . I had about 120 dep with Halifax and they wouldn't even entertain it, an I didn't push them as it wasnt that much, but closing the account is a bit extreme/strange. Have they sent you a letter of closure outlining reasons. Are you sure its not just disabled on a temporary basis while they conduct their investigation?

 

[thedj34lfc]

Usually reopen a Monzo account within a couple days you mentioned fraud to the customer service team so they have disabled your online account to prevent more fraud If your account is not used for anything illegal it will be reopened

At first they did disable it, but then they closed it completely! I’ve had the text and email confirming so, it’s definitely closed! With no full explanation and they refuse to engage now!

 

[Davey86]

At first they did disable it, but then they closed it completely! I’ve had the text and email confirming so, it’s definitely closed! With no full explanation and they refuse to engage now!

They must have a genuine reason to close your account they don’t just close accounts for no reason it’s been proven many times

 

[dec2008mcl]

They must have a genuine reason to close your account they don’t just close accounts for no reason it’s been proven many times

Especially when monzo have charged back these payments in the past

 

[thedj34lfc]

Especially when monzo have charged back these payments in the past

Hi Paul,

We're reaching out regarding the recent report you submitted to us.

Unfortunately this isn’t something we’re able to treat as a fraudulent transaction and because of this we won’t be able to reimburse you for these charges.

This decision is based on all of the information we have regarding your account history; as well as the account activity displayed surrounding these transactions and information you have provided to us. Based on this, we do not believe these transactions were authorised by a third party.

If you would like to speak to the merchants directly we can give you the information they will need to be able to locate the payment and you can take things up with them.

That’s what they emailed me, I’m not sure what they are on about with the 3rd party thing, I told them that these transactions were not supposed to be taken due to them having no license to do so, I also gave them the crime reference number and within 10mins it’s closed and I’ve heard nothing since despite trying to reach out to them.

 

[dec2008mcl]

Hi Paul,

We're reaching out regarding the recent report you submitted to us.

Unfortunately this isn’t something we’re able to treat as a fraudulent transaction and because of this we won’t be able to reimburse you for these charges.

This decision is based on all of the information we have regarding your account history; as well as the account activity displayed surrounding these transactions and information you have provided to us. Based on this, we do not believe these transactions were authorised by a third party.

If you would like to speak to the merchants directly we can give you the information they will need to be able to locate the payment and you can take things up with them.

That’s what they emailed me, I’m not sure what they are on about with the 3rd party thing, I told them that these transactions were not supposed to be taken due to them having no license to do so, I also gave them the crime reference number and within 10mins it’s closed and I’ve heard nothing since despite trying to reach out to them.

The 3rd party is the payment processor the casino uses to take payments to get round these situations. You have shown the deposits to the casino and monzo can see these payments goin elsewhere.


What do they mean by account activity surrounding these transaction?
Ask them for more details on the merchants they have advised.
What else is in your account history that would lead them to take this decision?

 

[thedj34lfc]

The 3rd party is the payment processor the casino uses to take payments to get round these situations. You have shown the deposits to the casino and monzo can see these payments goin elsewhere.


What do they mean by account activity surrounding these transaction?
Ask them for more details on the merchants they have advised.
What else is in your account history that would lead them to take this decision?

There’s nothing else on the account apart from me paying for everyday food stuff, shopping Amazon etc and I had just asked for my wages to be payed in permanently to monzo also, I’ve tried to contact them but they are completely blanking me

 

[toms596]

There is your issue they are treating it as fraudulent use of your card by a 3rd party.

So someone has your card details and are using them without your permission. They see you have made the payments yourself and are trying to claim they are unauthorized.

What should have happened is the charges were disputed due to the services received being misleading and not fit for purpose.

 

[thedj34lfc]

There is your issue they are treating it as fraudulent use of your card by a 3rd party.

So someone has your card details and are using them without your permission. They see you have made the payments yourself and are trying to claim they are unauthorized.

What should have happened is the charges were disputed due to the services received being misleading and not fit for purpose.

So what can I do, they aren’t even responding to me

 

[toms596]

Does their reply state this is the final response?

 

[thedj34lfc]

Does their reply state this is the final response?

No it doesn’t say that on the email

 

[toms596]

Write to them by post recorded delivery and make a complaint.

Detail how these should have been chargebacks as the casino is unlicensed in the UK and should not accept deposits from UK players. They should raise any chargeback that has a reasonable chance of succeeding.

Once you receive a final response you can take it to the ombudsman for a decision.

It's going to take a long time so be prepared to wait

 

[thedj34lfc]

Write to them by post recorded delivery and make a complaint.

Detail how these should have been chargebacks as the casino is unlicensed in the UK and should not accept deposits from UK players. They should raise any chargeback that has a reasonable chance of succeeding.

Once you receive a final response you can take it to the ombudsman for a decision.

It's going to take a long time so be prepared to wait

Ok that’s brill thanks, I’m also trying to do the same with new day for my credit card, how should I approach it with them? What’s the best thing to say?

 

[toms596]

Tell them you want to dispute the charges and raise a chargeback.

This is where the email from UKGC helps as you can show they are unlicensed and illegally taking deposits from UK players.

You might have to push them but make clear the service you received was misleading and that is the reason you want to dispute the charges

 

[thedj34lfc]

Tell them you want to dispute the charges and raise a chargeback.

This is where the email from UKGC helps as you can show they are unlicensed and illegally taking deposits from UK players.

You might have to push them but make clear the service you received was misleading and that is the reason you want to dispute the charges

Ok I’ll do that with them for sure

 

[dec2008mcl]

Ok I’ll do that with them for sure

Also ask them why they have raised chargebacks for other people in this situation and not you