Scam Alert Should I chargeback at Red Lion Casino?

[Surfer]

Hi Guys, I am new here and have been rather a silly boy and opened an account with what I believe to be a scam casino called 'the red lion casino' which claim to be licenced in Curacao but when I email the e-gambing commision in Curacao they have never heard of this casino. They seem to offer all the games and services (netbet) that are not to be offered in the UK. they dont seem to show their licence number presumably because they don't have one.

I opened it because I am on gamblock and I am self excluded myself from UK bookmakers as I am a problem gambler but that is a different story. I deposited many times to the tune of 2000 over 2 credit cards and they show as a dodgy transaction company in Moscow on my statement. I played and won some money which I wanted to withdraw (1500) and I went to make a withdrawal and I was told by their customer services £500 was the maximum and only withdrawal at a time dispite their own 'terms and conditions' saying that 10k was the maximum monthly withdawal limit. they just see to make up the rules to suit them. this took days and days of emailing them to withdraw it so I could get my money back and I kept getting told it will be done ASAP. and being the problem gambler I am kept playing heavily and lost it all. One of the deposits I made was for £300 and I when I logged onto my online banking they took another £300 without adding it to the bettings account, I asked them to cancel it and put it back into my credit card account they said they couldnt and that they have credited my bettings account and I have to wager it atleast once to then withdraw it and of course I lost that too.

I am fully aware how stupid this all is but having read some things on here I may be eligle to chargeback those transactions on the grounds that they don't have a uk licence and they offer all the rigged netbet games they shouldn't in the UK.

I have raised a chargeback on all these transactions and received them back into my 2 credit card accounts and raised the dispute with all the information and emails from the curacao commission etc, my question is what are the chances of a successful chargeback on these grounds? they have reversed the transactions but what are the chances of them just readding them once theyve spoken to the merchant and they say i'm bang to rights. Like I say I am very aware I have been stupid and I should write the money off to experience but if I can get the money back and the games I was playing were rigged then it is unfair.

Please be kind

See Related Threads:

• Ontario Operators
• The Red Lion Casino Is Confiscating Player Balances
• Still Having Issues With Red Lion Casino
• The Red Lion - Legit??
• Red Lion Withdrawal Issues (Yes, Another!)

Check out Bryan's brutally honest review of this rogue casino here.

 

[Playford7]

Yes all deposited money.

Result.

now in future avoid utter shit shows like this.

 

[Davey86]

Think a moderator should just close this thread titled red lion scam casino
I chargedback success?
I withdrawed succes?

 

[Cobrinha10]

Result.

now in future avoid utter shit shows like this.

Agreed, lessons learned.

 

[Playford7]

Think a moderator should just close this thread titled red lion scam casino
I chargedback success?
I withdrawed succes?

Yeah but was the casino not wrong? A chargeback is 110% legit should you be ripped off...

if you bought a car for example without a part you needed that was offered in the ad would you not want the cash back?

online casinos had it too good for too long, a CB is legitimate if you exhausted other avenues.

done it myself once.

 

[Worried Dave]

There’s a lot of money still in there but to get it out, I’d have to give them my new card number, when I contacted the bank obviously they cancelled my card to prevent further fraud and sent out a new card.

Not worth going back on there to withdraw more money giving new details in all honesty, that’s just my opinion though I’m glad to see the back of it.

Did they ask you to provide bank details including IBAN number to withdraw? When I attempted to withdraw that’s what they wanted from me

 

[Worried Dave]

Result.

now in future avoid utter shit shows like this.

I don’t think any of us wanted to go and bet with red lion. Please be conscious that most if not all who have been impacted here are suffering with an addiction illness. Much easier said than done avoiding these

 

[Cobrinha10]

Did they ask you to provide bank details including IBAN number to withdraw? When I attempted to withdraw that’s what they wanted from me

Yes they asked for details and the IBAN, my details will be different now my card has been cancelled but I’ll need to sort the IBAN I imagine.

 

[Playford7]

I don’t think any of us wanted to go and bet with red lion. Please be conscious that most if not all who have been impacted here are suffering with an addiction illness. Much easier said than done avoiding these

Oh get a grip ffs, we all have a choice.

you had better choices than depositing, let’s have this right.

got your cash back now man up.

 

[Worried Dave]

Oh get a grip ffs, we all have a choice.

you had better choices than depositing, let’s have this right.

got your cash back now man up.

Wow. Such a strong view - I hope yourself or anybody close to you doesn’t have to suffer an addiction problem

 

[Playford7]

Wow. Such a strong view - I hope yourself or anybody close to you doesn’t have to suffer an addiction problem

Is what it is.

it’s also how I feel.

 

[Worried Dave]

Is what it is.

it’s also how I feel.

I’ll remain diplomatic to your ‘we all have a choice’ ‘let’s have this right’ and ‘man up’ comments.

 

[kanon]

Hi All,

Similar position, does anyone know where I stand. Saw some of the offerings for this casino and stupidly signed up! Turns out I won about £3k over two months, and upon my request to try and withdraw this balance, they go quiet! I send multiple emails, quote their T&C's and they occasionally come back to me.
Does anyone have any advice? I keep hounding them via email.

Similarly, a number of reviews for this casino are giving 5 stars to I've taken to contacting the people who have reviewed explaining my experience in the hope that no one else falls for this!

so did the casino allow you to withdraw in the end?

 

[Damien]

Thank you guys to share your experience with the Red lion casino, I have been deposited 13 times total amount £1,300 and show me with 8 different merchants, tried to withdraw and wait for 3 working days then I end up to reverse my withdrawal and lose all money. Today been thinking about deposits more and quite lucky that I do some research and find your guys here.

So I have contacted Natwest via live chat trying to chargeback and now waiting for fraud team get back to me.

Very hopeful will get my deposit back.

 

[Damien]

Just get the message from Natwest on below

Hello, thank you for using the secure messaging service today.

We are unable to dispute any betting/gambling payments on the account as Visa International does not facilitate this.

This will need to be resolved with the retailer directly.

If they confirm that the payment is not in your name, please contact our Fraud team via customer services using the number on the back of your card.

I do apologise for any inconvenience caused, I would strongly recommend contacting your local Trading Standards and Citizens Advice as they can give you further advice on how to claim the payment back.

If you have any further queries please feel free to message us at any time.

What's should I do next?

 

[Damien]

Update
Ring Natwest request the fraud team and did not tell them its gambling payments, Just tell them unrecognised transaction.
Then they checked its lose weight pill from US. So been tell waiting refund will be in my account by 6pm tomorrow but received refund 4 hours later, Also they blocked my card as well.

Thank you all of you here.

 

[say no to gambling]

I need some help as well, I have fell into the trap of gambling with illegitimate casinos after signing up to gamstop and ended up betting with Red Lion, I deposited a good bit of money and ended up with £6000 in my balance and get £500 payments every couple of days so no complaints there except the £12 charge that I seem to be getting for the foreign transaction, on the 23rd of December I tried to deposit £800 from my TSB account the payment failed but left my bank to a company called SHOPGENETRIM.COM, I have almost given up hope of getting it back and I don’t want to send too many pushy emails to red lion Incase they close my account while im still withdrawing money as I’ve read it happens. I’ve spoken to TSB and all I get back from them is as it’s a gambling transaction there’s nothing they can do, there’s another couple of transactions on my account that went to ropey companies but went into my betting account balance. Any advice appreciated ?

 

[Worried23]

Update
Ring Natwest request the fraud team and did not tell them its gambling payments, Just tell them unrecognised transaction.
Then they checked its lose weight pill from US. So been tell waiting refund will be in my account by 6pm tomorrow but received refund 4 hours later, Also they blocked my card as well.

Thank you all of you here.

Hi Damien.

I am in the same boat as you. I been depositing money in my redlioncasino account since last year September. And they won't let me withdraw the winning amount.
I do bank with natwest aswell . Can you advise me what to say to them as I have already called and I got the same response as u did before .

 

[Worried23]

Hi Damien.

I am in the same boat as you. I been depositing money in my redlioncasino account since last year September. And they won't let me withdraw the winning amount.
I do bank with natwest aswell . Can you advise me what to say to them as I have already called and I got the same response as u did before .

Did you receive all the amount that you deposited back ?

 

[Worried Dave]

I need some help as well, I have fell into the trap of gambling with illegitimate casinos after signing up to gamstop and ended up betting with Red Lion, I deposited a good bit of money and ended up with £6000 in my balance and get £500 payments every couple of days so no complaints there except the £12 charge that I seem to be getting for the foreign transaction, on the 23rd of December I tried to deposit £800 from my TSB account the payment failed but left my bank to a company called SHOPGENETRIM.COM, I have almost given up hope of getting it back and I don’t want to send too many pushy emails to red lion Incase they close my account while im still withdrawing money as I’ve read it happens. I’ve spoken to TSB and all I get back from them is as it’s a gambling transaction there’s nothing they can do, there’s another couple of transactions on my account that went to ropey companies but went into my betting account balance. Any advice appreciated ?

Have you been getting withdrawals processed from RedLion? It’s likely that they’re processing them to keep you engaged. I assume they haven’t gone above your total deposits? And therefore not actually ‘won’ anything from them?

 

[Damien]

Did you receive all the amount that you deposited back ?

Hi Worried23
Yes I got all refunded that I have deposited 13 times from last December to Jan.
All you need to do is call Natwest request Fruad team don't tell them is gambling deposited just tell them you not recognised all of those transaction and ask them check for you. They will check and refund it to you in next 4 hours.

 

[say no to gambling]

Have you been getting withdrawals processed from RedLion? It’s likely that they’re processing them to keep you engaged. I assume they haven’t gone above your total deposits? And therefore not actually ‘won’ anything from them?

I’ve had £2500 in total withdrawn now, deposited roughly that in, still got 3500 to withdraw but I haven’t made a bet from the 29th of December so we’ll see was thinking the same thing but they seem to be processing £500 every couple of days now

 

[Damien]

Did you receive all the amount that you deposited back ?

Ring Natwest again
- Don't explain anything about gambling to Natwest customer services
- Ask Natwest customer services direct you call to Fraud team
- tell fraud team the date and amount for those transactions you unrecognised and its scam.
- Fraud team will work out after that.

Hope this help
Cheers

 

[Playford7]

Ring Natwest again
- Don't explain anything about gambling to Natwest customer services
- Ask Natwest customer services direct you call to Fraud team
- tell fraud team the date and amount for those transactions you unrecognised and its scam.
- Fraud team will work out after that.

Hope this help
Cheers

Don’t believe this tbh, i bank with NatWest.

your given a case worker when chargebacks are involved, also the fraud team are shit hot and clearly will know it’s you that’s made deposits.

i also made a chargeback once, and the process is 110% different to what your saying.

they don’t just pay you back ‘payments you claim you didn’t make’ no investigation etc...

 

[irish-ranger]

Don’t believe this tbh, i bank with NatWest.

your given a case worker when chargebacks are involved, also the fraud team are shit hot and clearly will know it’s you that’s made deposits.

i also made a chargeback once, and the process is 110% different to what your saying.

they don’t just pay you back ‘payments you claim you didn’t make’ no investigation etc...

Correct it's all bullshit like this thread keeps getting new complaints every weekend all bullshit
Casino socks no doubt

 

[Damien]

Don’t believe this tbh, i bank with NatWest.

your given a case worker when chargebacks are involved, also the fraud team are shit hot and clearly will know it’s you that’s made deposits.

i also made a chargeback once, and the process is 110% different to what your saying.

they don’t just pay you back ‘payments you claim you didn’t make’ no investigation etc...

I don't know how hard your case is but my case the fraud team only check all my 13 transactions with 8 different merchants in 5 minutes when I'm on call and get me the refunded in next 4 hours after that.