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Shocking situation at Pointbet Casino!

Discussion in 'Casino Complaints - Bonus Issues' started by Joska, Mar 12, 2007.

    Mar 12, 2007
  1. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    Here are the e-mails between the support and me. It is worth reading!



    11 January

    Dear PointBet Casino team,

    I can see on the webpage that all of your promotions have expired in 2006. Will they be extended for 2007? Or will there be any new promotions?

    Hi Jozsef,

    Thank you for your message.
    Yes, we're still offering the promotion in 2007. Our website has been updated, please kindly check it again, thank you.


    Dear PointBet team,

    I'd like to claim the first chip purchase bonus. My name is Jozsef ***, my username is *** and my e-mail is ***@***.***.

    (No answer to this e-mail.)

    15 January

    Dear PointBet team,

    The website is not available!! What happened?

    I opened an account and made a deposit last week and now I can't reach my balance!

    Please answer as soon as possible!

    16 January

    Dear Mr Jozsef,

    Thank you for your message.
    Could you please give us your username please?


    Dear Pointbet team,

    My username is ***!

    Dear Mr Jozsef,

    Thank you for your email.
    Kindly please try to login again using www1.pointbet.com .


    Dear Pointbet team,

    Thank you, now I can login to Pointbet but I still can't access the casino! How can I access it?

    Dear Mr. Jozsef,

    Thank you for your e-mail.
    At the moment the casino still cannot get access but we will give the informations by e-mail when the live casino is back online.
    Thank you for your patience and understanding.


    18 January

    Dear Pointbet team,

    I purchased chips in the casino but since the casino is offline now, I can't access my funds. What can I do?

    My username is ****.

    19 January

    Dear Mr Jozsef,

    Thank you for your email.
    Just to inform you that we have 4 casino website such as : Pointbet casino, Casinopointbetgames , Livecasino Europe and Livecasino Asia.
    Could you be more specific to which website did you make a purchased ?


    Dear Pointbet team,

    I purchased the chips in Pointbet Casino.

    21 January

    Hi Jozsef,

    Thank you for your message.
    Pointbet Casino can be accessed now, please kindly try again.

    We're sorry for the inconvenience earlier.
    If the problem still occurs please don't hesitate to contact us.


    Dear Pointbet team,

    Ok, thank you. I'd like to claim the first chip purchase bonus then.

    Dear Mr. Jozsef,

    Thank you for your repsond sir.
    May I know what Casino you play and expecting for the 1st chip purchased sir.
    So we can tell you the information.


    22 January

    Dear Pointbet team,

    I'm talking about Pointbet Casino.

    Dear Mr Jozsef,

    Thank you for your email.
    Before ther first chip purchased in pointbet casino can be claimed, the bonus amount must be staked at least 20 times in 30 days since your qualified initial Deposit (Buy Chip) to get the bonus.

    Please go to the promotion in our pointbetcasino website for the more detail.


    Dear Pointbet team,

    Ok, now I've done this and I'd like to claim the bonus.

    23 January

    Dear Mr Jozsef,
    The First Chip Purchased offer is started from 1st January 2004 at 00.00 GMT until 31st December 2006 at 23.59 GMT. To qualify, all eligibility requirements must be met by this date. New customers registering after this date will not be eligible for this offer. PointbetCasino reserves the right to extend the offer beyond this date.

    Please go to the promotion in our pointbetcasino website for the more detail.


    Dear Pointbet team,

    I sent you an e-mail on 01/11 asking whether the promotions have expired in 2006 or will they be extended for 2007. Your answer was: "Yes, we're still offering the promotion in 2007."

    (No answer to this e-mail, so I sent it again.)

    25 January

    Dear Pointbet team,

    I sent you an e-mail on 01/11 asking whether the promotions have expired in 2006 or will they be extended for 2007. Your answer was: "Yes, we're still offering the promotion in 2007."

    26 January

    Dear Mr marcin,

    Thank you for your email.
    We will send the money back to your moneybookers email at : ***@***.*** .
    Please check it again tomorrow.

    We are sorry for the inconvenience that may cause and thank you for your patience.


    Dear Pointbet team,

    I'm not Mr. Marcin, I didn't request a withdrawal and the e-mail address you provided is not mine. Please reply to my last e-mail about the promotion.

    (No answer to this e-mail.)

    31 January

    Dear Pointbet team,

    Why don't you answer my e-mail? Please reply to my last e-mail about the promo as soon as possible!

    Dear Mr. Jozsef,

    Thank you for your email sir.
    Yes, sir the promotion is still continue until this 2007, even for February 2007 period.
    I alraeady check it to the Marketing Dept. , good luck sir.
    And btw, we are sorry about the last email which send to you which should send to the others player.
    Please ignore it.


    Dear Pointbet team,

    That's great but I've still not received the bonus!

    Dear Mr. Jozsef,

    Thank you for your prompt respond sir.
    Because the bonus is give as manual not by system, please claim it to us sir.
    What bonus you claim when you qualifed for it.

    Good luck sir.


    Dear Pointbet team,

    I have already claimed the bonus but not received it. I'm still talking about the first chips purchase bonus in Pointbet Casino.

    2 February

    Dear Mr. Jozsef,

    Than you for contacting Pointbet.
    For The first chip Purschased in the pointbet casino ,
    This offer is started from 1st January 2004 at 00.00 GMT until 31st December 2006 at 23.59 GMT. To qualify, all eligibility requirements must be met by this date. New customers registering after this date will not be eligible for this offer. PointbetCasino reserves the right to extend the offer beyond this date.


    Dear Pointbet team,

    Would you please read the history of our e-mails and not only the most recent one? I was assured twice that the promotion is extended and still available, and now you say that it is expired!

    3 February

    Dear Mr. Jozsef,

    Thank you for contacting Pointbet.
    We are sorry to inform you that the First Chip Purchased promotion in our website in not available anymore.

    Please go to the promotion in our pointbetcasino website for the more detail.


    Dear Pointbet team,

    This is getting very ridiculous.

    On 01/11, you said: "Yes, we're still offering the promotion in 2007"

    Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

    If you have promised to me that the promotion is still available, then please credit the bonus and don't say that the promotion has expired!!!

    Dear Mr. Jozsef,

    Thank you for your email.
    Kindly please read our promotion in our pointbetcasino website again carefully.


    Dear Pointbet team,

    I know that the website says that the promotion is expired. But, in spite of this, you informed me that the promotion is extended for 2007. You confirmed this twice, you can chek the history of our e-mails. You also informed me that I need to stake the bonus amount at least 20 times. I've done this. You should keep your promise.

    Dear Mr. Jozsef,

    Thank you for your email.
    Yes sir to get the first chip purchased bonus you have to stake at least 20 from the bonus amount.
    But please notice the valid date , it's end on December 31st,2006.
    So, we are sorry to inform again that you are not qualified for the bonus .


    4 February

    Dear Pointbet team,

    I understand this but you still haven't answered the question that if the bonus is expired, then why did you write me that the promotion is extended for 2007.

    Again, on 01/11, you wrote: "Yes, we're still offering the promotion in 2007"

    Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

    (No answer to this e-mail, so I sent it again.)

    7 February

    Dear Pointbet team,

    I understand this but you still haven't answered the question that if the bonus is expired, then why did you write me that the promotion is extended for 2007.

    Again, on 01/11, you wrote: "Yes, we're still offering the promotion in 2007"

    Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

    (Again, no answer.)

    8 February

    Dear Pointbet team,

    Why don't you reply to my e-mail??

    Dear Mr. Jozsef,

    Thank you for your email.
    We are sorry to inform you that we don't extend the first chip purchased promotion.
    The promotion end on dec 31st, 2006.


    (At this point I decided to withdraw my entire balance. The story continues two weeks later.)

    22 February

    Dear Pointbet team,

    I made a withdrawal 2 weeks ago but I've still not received the funds. Please check what the problem is!

    23 February

    Dear Mr Jozsef,

    Thank you fr your email.
    We are processing your withdraw request at this moment.
    We will send the fund to your Moneybookers account as soon as possible.


    26 February

    Dear Pointbet team,

    I have still not received my withdrawal. When can I expect it?

    (No answer to this e-mail, so I sent it again.)

    27 February

    Dear Pointbet team,

    I have still not received my withdrawal. When can I expect it?

    28 February

    Hi Jozsef,

    Thank you for your message.
    We're sorry for the late payout and inconvenience.
    Your withdraw will be sent to you as soon as possible.


    1 March

    Dear Pointbet team,

    Could you please be more specific about when will you send the funds? Now I'm waiting for 3 weeks!!

    Dear Mr Jozsef,

    Thank you for your email.
    We've done our best to process the withdraw as fast as we can.
    but we are sorry that we can't promise you the exavt date.
    For sure you will get your fund, please check it again later.


    8 March

    Dear Pointbet team,

    I'm waiting for 1 month. Why you still haven't sent the funds? This is unacceptable.

    Dear Mr Jozsef

    Thank you for your email.
    We've done our best to process the withdraw as fast as we can.
    For sure you will get the fund.
    please check it again later.




    :confused: :eek2: :eek: :what:
     
    5 people like this.
  2. Mar 13, 2007
  3. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    Shocking indeed!! Good Grief! I didn't mean to laugh while reading this because I know how irritating some of these fools can be, but.... I DID. LOL
    Sorry. Good Luck with that.
    :thumbsup:
     
  4. Mar 13, 2007
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    Welcome to the forum. What a GRAND first post! I m still laughing.
    Hope it was not too much money.
    For better casino entertainment - money related - please check the accredited casinos list here. The support sometimes is a bit more serious and to be taken seriously. But you get your money, and that is not so unimportant.

    I didnt know pointbet til now - obviously it is at the very end of a long and rocky road. :p
     
  6. Mar 13, 2007
  7. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Honestly, what can you do but laugh?

    Hang in there Joska, hope you'll get your dough back soon!!
     
  8. Mar 13, 2007
  9. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    Yes, they made even me laugh, this is the positive side. :)

    Another interesting thing is that they keep calling me "Mr. Jozsef". However, this is my first name and not my family name.

    Of course I won't give up, I'll continue to send them e-mails until they pay.

    My deposit was Ł300, I won Ł75, so my withdrawal is Ł375. In fact, this should be Ł475 if we consider that they didn't give me the Ł100 bonus even if they promised it twice.
     
  10. Mar 13, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Nominations please.

    Remember this in 9 months, a good candidate for one of the Casinomeister awards. Bad enough that they can't even find your previous E-mails, or their own earlier replies, but they couldn't even find their own damn CASINO:confused:
     
  12. Mar 13, 2007
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    In another nine months no-one will even remember this dump and it will be long gone with customer treatment like this!

    Thanks for the timely warning which will possibly save other players from a similarly surreal experience at this Chartwell-powered operation.

    There's more on these operators (who are security certified by a Jakarta outfit I've not previously heard of called X-Ramp SSL) here: You must register/login in order to see the link.

    POINTBET LIMITED
    Registered No. 05466889
    245 CALEDONIAN ROAD, LONDON, N1 1ED

    Also

    10 Cromwell Place
    South Kensington
    London
    SW7 2JN

    This email is not visible to you.
     
  14. Mar 13, 2007
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    :lolup: :lolup: :lolup: :lolup:

    Payout table from 2003???

    And below it, they compare their payout % to those of USA B&M Casinos (from 4 years previous)?? :what:

    If I was bored and had nothing else to do, I would look up those % they posted for offline casinos. I could almost guarantee they're fictitious....even if they did pull them from 1999!


    Could someone PLEASE give me some of what they're smoking??
    :lolup:
     
  16. Mar 13, 2007
  17. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Dont hold your breath

    :oops:

    You must register/login in order to see the link.
     
  18. Mar 14, 2007
  19. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    Anyone has any idea what should I do?
     
  20. Mar 14, 2007
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
  22. Mar 15, 2007
  23. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    Ok, thanks, I pitched a bitch today!
     
  24. Mar 18, 2007
  25. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Pointbet.com doesn't even resolve for me anywhere, and just to double check that I wasn't an idiot, I ran a Google search, clicked the first three links of affiliate sites that directed to it, and none of them resolved either.

    *poof*
     
  26. Mar 19, 2007
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    poof indeed!

    They have folded, and it's now official. This article comes near the top on Google for "pointbet".

    -------------------------------------------------------------------------
    TOW Industry Newswire
    3/17/2007
    Pointbet shuts down stiffing all owed players


    It's a sad morning for thousands of customers of Pointbet (You must register/login in order to see the link., not rated) who woke up learning that the bookmaker's site is gone, together with their hopes to recover owed funds.

    The troubled Asia facing bookmaker Pointbet closed down without warning. However Pointbet.com had been in a slow pay/no pay mode for months.

    TheOnlinewire.com issued a warning on Pointbet on February 20 2007, after learning from one of our readers that his $20,000 withdrawal request had been on hold for close to 50 days (see issued warning here).
    -----------------------------------------------------------------------
     
  28. Mar 20, 2007
  29. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    Wow!

    What can a player do in situations like this?

    E.g. is it possible to start a lawsuit against the company that stole the money?
     
  30. Mar 20, 2007
  31. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    Absolutely senseless.
    The only thing, a player can do is: forget about them. Go to the accredited site and look for a new place.
    (ok: or stop gambling).
     
    1 person likes this.
  32. Mar 20, 2007
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Casino operators should learn from this. When they take forever to solve what should be a simple cash-out issue, and find the player enraged at the delays, this is why - so often a no-pay situation indicates a more serious problem, and players naturally get worried that any casino that does not pay cash-ins in the published timescale is a potential disaster in the making. Since these failures happen without warning, players have no way of telling the difference between a genuine delay and a smokescreen for a "can't pay" situation.
    I bet players were fed numerous plausible excuses in the months leading up to this, such as the "US Law", so that other players would still deposit and perhaps enable the operator to trade their way out of insolvency at no real risk to themselves, but huge risk to recent depositors.
     
  34. Mar 20, 2007
  35. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    That's why we trust der Meister to sort this stuff out:thumbsup:
     
    1 person likes this.
  36. Mar 25, 2007
  37. Joska

    Joska Banned User

    Occupation:
    entrepreneur
    Location:
    Hungary
    New developments:

    You must register/login in order to see the link.
     

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