Shark Casino Owes Me $29,500

[nicaragua]

Hello,

On June 22nd or so, Shark Casino called me offering me a $5,500 bonus on a $5,000 deposit, half the bonus sticky (so only really a $2,750 bonus), $420,000 playthrough. I took it up.

I played blackjack primarily, and a few other games, betting $100-$500/hand. I got lucky and finished up, so that when they took off the $2750 sticky part, I had $29501 left. I think I played something around $500,000 during this time, primarily on blackjack, but also on their Rummy game, some vide poker, slots, etc. I stayed away from any frowned upon games, such as roulette, craps, and that sort of thing.

I requested a withdrawal on June 25. I have not received a cent of either my $5,000 deposit, or of the $24,501 I was lucky enough to win. So as of right now, Shark owes me $29,501.

Since then, I have emailed them several times, and they do not respond to my emails. I have previously send them my ID and such documents, and my payout that time took about 3 days.

Any help would be appreciated.

Jon Cooper

 

[chuchu59]

I think the only recourse you have right now is to contact Montana Overseas. You can fill in the form at the Pitch-a-bitch section. A 3-week wait is more than enough.

 

[liquidsoap]

Well they cant use blackjack not allowed as terms and conditions because I took a Pic of them about that time ago. I dont know if I still have it though, monthly computer clean up could have eaten it away.

 

[winbig]

Well they cant use blackjack not allowed as terms and conditions because I took a Pic of them about that time ago. I dont know if I still have it though, monthly computer clean up could have eaten it away.

Actually they could if they wanted, seeing as how this was an offer given over the phone. There's no 110% bonus listed on the website, so no terms.

However, under the general terms, BJ is allowed, but with a higher WR.

I guess it all boils down to whether or not there's a hard copy of the promotion he was offered that includes the T&C for it.

Either way, if they're going to treat someone like this that deposited over $5k, I'd stay away from them.

 

[tennis_balls]

sorry for the de-rail

but i gotta ask this question

winbig: has your woman seen your latest signature quote yet regarding the boob job?

 

[winbig]

but i gotta ask this question

winbig: has your woman seen your latest signature quote yet regarding the boob job?

lol no, happily single

I stole it from Jeff Foxworthy....love his stuff.


[/derail]

 

[jetset]

Is Shark still operated/owned by George Gutierrez and his merry men at Angelciti (or whatever that has morphed into now in their many stock manouevres)?

These guys were bad on player payouts going back a ways, but in more recent times they have had a low profile.

Still, as ChuChu59 observed, three weeks is more than enough for them to pay you out - you should definitely lodge a Montana complaint. In the meantime I'll direct RTG management's attention to this thread, because ignoring your emails is not a good sign at this casino.

 

[carramrod]

Have you tried the livechat at Shark? They are almost always available, and will almost certainly respond. You probably won't get a resolution out of them, but you should be able to determine if they have some "beef" with your win, or if they're just slow-paying you.

Either way, you should give Casinomeister a heads-up on this. He will probably make an appearance in this thread soon though.

 

[nicaragua]

Complaint Resolved

Within a day of posting this, and also filing a complaint at Montana simultaneous to this post, I have my first withdrawal ($2500--their weekly max) in my account, with a promise from Daniela Vargas (Casino Manager, her email says) that more payments will be available weekly.

Thanks to all at this board.

 

[tennis_balls]

since it will take a few months to get paid, be sure to go over their terms again and make sure there aren't any funny clauses that would allow them to pay less than the full amount......i.e. inactive account clauses, etc. etc.

 

[WLVRYN]

So, let me get this straight. You can deposit $5,000 in one shot, but you can only withdraw $2,500 per week? That seems a little shady to me.

 

[cslate]

Well that seems pretty typical of RTG, or any casino for that matter.

They want you to play while you await your cashout...reverse cashouts etc..
they all have em.

You may also check the amount of playthrough required, I have seen requirments of playthrough on cashouts increase while awaiting a withdrawl.

Keep you head up at least you know where the cashout button is.

:notworthy

 

[chuchu59]

Nicaragua,

First step, uninstall the casino and ensure you dont play until you receive the full amount of your withdrawal. Second, you should receive your last instalment by end of October at this rate so give the kids at your street treats(no tricks) at Halloween. Boo!

PS: I think it is likely that Jetset was the one responsible for the reversal in attitude from the casino.

 

[winbig]

Is it just me...

...Or is the "weekly limit" not listed anywhere on their website?

Even under the withdraw section of the banking page there's no mention of it.

If it's truely not there, I'm surprised Montana agreed to this $2500/wk limit.

edit: Quite interesting. The $2500 max/wk is no longer there.

Google still has the original version cached from July 4, Outdated URL (Invalid)

 

[phynqster]

Funny, how many RTG stick to the 2500 weekly payout. I admit that it does suck, but it shows they are paying out winners. Does not mean much to garantee a payout large and quickly if no one ever WINS.
What I set up when I was working was the max payout was up to 2500 per week, or equal to the deposit a player made. What a joke to deposit 5k and only get 2.5k back per week. This player should at least get the same amount back that he risked.

 

[tennis_balls]

no....2500/week limit needs to be maintained strictly

RTG needs to protect its dodgy image!

 

[The Dude]

Actually, the $2500 weekly limit is common accross many RTG and Playtech sites. It's usually right there in their terms and conditions THAT EVERYONE READS AND AGREES TO when signing up. Right? Right.

But regardless, the $5000 deposit should have been credited to the player's Neteller account immediately, and then the winnings divied up into the $2500 per week installments - with no delays. That would be expected - but it looks like this was not the case.

There seems to be a rash of complaints concerning the same thing - delayed or non-payments for these scheduled weekly/monthly payouts: Club Player, Cirrus Casino, Virtual Casino, Shark Casino - hell even Classis Casino (MGS) tried to do it with a progressive win.

What the hell are these people thinking??

By the way, Sharkl is a member of the forum. You could have PMd her, but I got a hold of her anyway.
https://www.casinomeister.com/forums/members/

 

[winbig]

It'd definately be interesting to find out if they dropped the $2500/wk limit since they don't list it anywhere on their website now.

 

[kheladi]

why is this common among rtgs is it because they do not keep enough fund in reserve to pay so just wait for deposits to pay

 

[chuchu59]

why is this common among rtgs is it because they do not keep enough fund in reserve to pay so just wait for deposits to pay

I think this could be the major reason for the $2500 rule. However, shouldnt the weekly payouts be put in tandem with the size of deposits and the table/game limits. You can allow deposits of $100k and table limits up to $1K or more. The risk involved to both the house and player are huge and $2500 weekly is just too paltry.

 

[jetset]

I've just heard from a contact at RTG and this player is going to be paid out in full. Unfortunately the casino has told Montana that it is going to insist on the $2 500 a week rule being applied, so this player is going to have to be strong-willed.

 

[The Dude]

I've just heard from a contact at RTG and this player is going to be paid out in full. Unfortunately the casino has told Montana that it is going to insist on the $2 500 a week rule being applied, so this player is going to have to be strong-willed.

Just so they don't try to implement an "account must be active" clause. There are a few RTG casinos that are doing this now - insisting that players play the funds or the payments are reduced to $500 per week/month.

Totally asinine.

 

[Tester]

sticking with schedule is the problem......

We got here two very different things mixed.

weekly imstallment. not that nice, but is within the terms, and has some sense because of smothness of cashflow. (bear in mind that casinos do not get all the deposits immediately form CC companies)

The virtual etc. hassles are very different. They never make up their promises. It is not a matter of how much per week, but how many weeks one have ot wait to get a single payment.

Interesting also is the lousy behavior of Montana. In theory they ought to help, but in practice they are incompetent and ineffective. What do RTG think? Will it never blow up in their face?

 

[nicaragua]

Jetset, did they tell you...

When I will be paid? I'd really like if these payments were on a schedule that I know, so I'd know when they were late, such as being paid every Friday or whatever.

I received my first $2500 on Wednesday [the 19th], and requested another. But I'm not sure when to expect it. I was hoping it would come a week later, which would be yesterday, but it did not.

Thanks for all your help guys. :notworthy

 

[acepedro45]

nicaragua,

If you've been following along in the forum, you already know I have a very similar complaint to yours. These RTG casinos seem to have the hardest time understanding that weekly payments should be made on a WEEKLY basis.

 

[Slugo]

more of the same

I'm going thru the same thing with CoolCat. I made the Maximun withdraw on a offer from them. it took 3 weeks to get the first 1000 then another week to get another 1500.
now they went to paying out 500 per week and the second week I had to call and gripe because it wasn't there. the guy from CS says don't you want to play here. I said I would if I get paid. If I play what I have here now I can only loose because it is a max withdraw deal. he seemed confused by that notion.

I've played here before so I new they were slow payers. But I seem to keep winning. so what do ya do.

good luck

Slugo

 

[paul02085]

We got here two very different things mixed.

weekly imstallment. not that nice, but is within the terms, and has some sense because of smothness of cashflow. (bear in mind that casinos do not get all the deposits immediately form CC companies)

The virtual etc. hassles are very different. They never make up their promises. It is not a matter of how much per week, but how many weeks one have ot wait to get a single payment.

Interesting also is the lousy behavior of Montana. In theory they ought to help, but in practice they are incompetent and ineffective. What do RTG think? Will it never blow up in their face?

It is my guess that Montana is just another phone in Mike Staws office in Atlanta (probably in the restroom). The fact of the matter is that RTG (Mike Staw and Montana) always has and continues to sign up licensees that do not have the capital to deal with large payouts. This has been proven time after time over the years, hence the $2500 max/wk (and lots of them cant even handle that much).

My point is that if the head of the whole operation (RTG) knowingly signs up licensees that are of questionable financial strength (name about at least 1/2 of all of the RTGs), then what good can RTGs supposed policeman (Montana, Safebet) really do about it? They already know half of these places are high risk to go bust. So unless Montana (Staw) has boatloads of money to bail out his iffy licensees (he doesnt or he wont), Montana is basically worthless (as we have seen).

This situation is another example of why not to play big stakes at about 90% of all RTG sites.

 

[Marco85]

Void my winnings!!!

I have a problem now with Shark casino, please read and amazed.
on May 26th I made 1250$ deposit and got 500$ and a lot to play on, don't really remember.
played BJ, 3 card poker, Pai Gow and more, much more then needed and ended up with 10000$ .
after aprove all my documents, they told me 2500$ cash out per week is the limit, so I started to make a 2500$ cash out, after I got the first I made another cash out and so on.
on August 20, I still had 2500$ in my account (they don't pay 2500$ a week, believe me), and because I have already got 7500$ and finished the terms of the promo a long time ago, I decided to play some (the money is already there, then why not).
I have played pontoon and won another 3000$ (I am lucky, what can I say).
no bonus was attached what so ever....
made another 2500$ cash out, and waited.
few days ago I sent an email and ask what about the money.
this was the amazing reply I got:
"
Were really sorry but please note that we had to void your winnings because you played pontoon 21 that is an illegal game for all promotions:

At any stage, you cannot play Roulette, Baccarat, Craps, Pontoon 21, nor War while using any kind of bonuses, promotion and/or courtesy money. If you play any of these games, your winnings will be void and your original deposit will be returned."

another email and got the same reply from Joe with the addition:

"We paid you $7,500.00 before you played Pontoon21 BUT as soon as you play an illegal game in this case Pontoon21 where you won $3,000.00 the winnings must be void as stated really clear on our terms and conditions."

what the F***!!!

as far as I see it the bonus money was cash out in the 7500$ got already....

now, I dont know what to do.

what is this "at any stage"?

at any stage we can take your money if we want?

at any stage, we will give you money very very slow and wait till you make a mistake and we will find the loophole not to pay you.

or, at any stage we are thieves?

what is it?

I know that shark is a reputable casino (or was), and as I read in this forum I can complain to RTG or Montana (who is he?).

but I see that you guys (Jetset, the Meister) did a great job with the last problem with Shark casino, and have your way to get them.

this excuse not to pay is one of the weird I have ever heard of, it is 100% looking at the very small print in order to avoid paying legit money.

would like to see what you have to say on this.

Marco

 

[bpb]

disputes.montanaoverseas.com

They'll get you your money, though it might take a little while.

This is a real open and shut case. Some temporary insanity on the part of one or more employees at Shark. Before going through Montana, I'd PM the rep here and send a nice polite email to Shark explaining the situation, and ask them to please escalate your message up the chain of command until someone with a brain realizes that the T&C of a bonus don't apply once you've fulfilled your wagering requirement. Your 3 processed cashouts demonstrate that the casino recognizes that you did fulfill that wagering.

Again, this is probably the result of a call by an overzealous employee who thinks he's doing a good thing for his company. Shark is one of the better RTGs, and I'd be shocked if they don't apologize and resolve this quickly once your message reaches the right person.

 

[Flizzin]

Added to my list of Casinos not to play...

 

[Bongula]

good old shark

I did not play at this place for the last 2 years since the fiascos.
but please update us, this sounds very funny...

 

[Marco85]

new update

I got this morning an email from Steve, I think he is the manager of Shark casino.
here is what he wrote me:
"I have recently taken over the management of Shark Casino. I read your story at Casinomeister, and than checked into your account. You are correct that there was no reason that your 2500 withdrawal was refused and removed from your account. Please be assured that the 2500 will be processed for a payout."

he continue to say that he has a problem with the other 3000$ winnings...

I am happy that there is someone that I can talked to there, but I still need to sort out the 3000$ extra win.
I will keep you update soon.
Marco

 

[Marco85]

and the story continue...

I thought that Steve - Shark manager will fix my problem but I was wrong here!
this is the new story:
he said like I wrote before, that I am right about the 2500$ that they still did not payed me - "You are correct that there was no reason that your 2500 withdrawal was refused and removed from your account".
but....
he refuse to pay me the 3000$ winnings.
the reason is, very strange, much alike the old reason -
"because your maximum withdrawal from your deposit was 10,000, and you have all ready been paid 7500"

he said that the max withdraw I can make from the bonus given is 10K, which is right, and therefore no more then 10K will be given to me till I would have got the all 10K amount.
as far as I see it, this is the exact same reason which he told me I correct at.
if he understand that I should get the 2500$, then he actually say that when cash out the money and got it to my neteller account then the terms of the bonus gone.
and this is the reason why I continue play, cause I finished the terms, and even steve said I am right here.
to avoid my 3000$ winnings is very rude.
this is what he wrote to my very polite email that try to explain it to him:
"Marco,

Glad you got back to me. You are correct in the fact that when you continued to play you were taking a risk on losing and you could not make any additional profit. The problem is that 10k was the maximum payout and you achieved it. If you had continued playing and won 100k it would still have been voided. Just because we approved your play and began sending you your payments, did not mean that the money was yours to do as you please. On a deposit a player has to roll their money 1 time before cashing out and although you were close you did not do so. Also you are not able to deposit when you have pending withdrawal without a managers approval, which you did not have if you consider this an additional deposit. You can scream to the boards or whoever you want to as loud as you like, but the decision I made here is final, and the 2500 will be processed and approved and sent out shortly.
"

please help me and tell me what should I do now?
do you think the meister will help?
should I write to montana? how long will it take?

as you can see in steve email, it seems like he made his mind, so email again to him wont help.

wait for your kind help.
Marco

 

[Reef]

The decision all rests on whether the T&C stated $10k as max cashout at the time you took the offer.

 

[aargh57]

I have a problem now with Shark casino, please read and amazed.
on May 26th I made 1250$ deposit and got 500$ and a lot to play on, don't really remember.
played BJ, 3 card poker, Pai Gow and more, much more then needed and ended up with 10000$ .
after aprove all my documents, they told me 2500$ cash out per week is the limit, so I started to make a 2500$ cash out, after I got the first I made another cash out and so on.
on August 20, I still had 2500$ in my account (they don't pay 2500$ a week, believe me), and because I have already got 7500$ and finished the terms of the promo a long time ago, I decided to play some (the money is already there, then why not).
I have played pontoon and won another 3000$ (I am lucky, what can I say).
no bonus was attached what so ever....
made another 2500$ cash out, and waited.
few days ago I sent an email and ask what about the money.
this was the amazing reply I got:
"
Were really sorry but please note that we had to void your winnings because you played pontoon 21 that is an illegal game for all promotions:

At any stage, you cannot play Roulette, Baccarat, Craps, Pontoon 21, nor War while using any kind of bonuses, promotion and/or courtesy money. If you play any of these games, your winnings will be void and your original deposit will be returned."

another email and got the same reply from Joe with the addition:

"We paid you $7,500.00 before you played Pontoon21 BUT as soon as you play an illegal game in this case Pontoon21 where you won $3,000.00 the winnings must be void as stated really clear on our terms and conditions."

what the F***!!!

as far as I see it the bonus money was cash out in the 7500$ got already....

now, I dont know what to do.

what is this "at any stage"?

at any stage we can take your money if we want?

at any stage, we will give you money very very slow and wait till you make a mistake and we will find the loophole not to pay you.

or, at any stage we are thieves?

what is it?

I know that shark is a reputable casino (or was), and as I read in this forum I can complain to RTG or Montana (who is he?).

but I see that you guys (Jetset, the Meister) did a great job with the last problem with Shark casino, and have your way to get them.

this excuse not to pay is one of the weird I have ever heard of, it is 100% looking at the very small print in order to avoid paying legit money.

would like to see what you have to say on this.

Marco

Marco,

Curious, did this get resolved?

 

[doober]

I'm sitting on a montana dispute for over 4 months.

Keep in mind that you need to post the dispute within 60 days of the incident as per Montana's "terms and conditions".
FYI - they also now have another dispute site at disputes.realtimegaming.com, although I'm pretty sure they are the same exact site as I was able to log into disputes.realtimegaming.com as well as disputes.montanaoverseas.com.

 

[Marco85]

you are the judge here!!

thanks doober, I still have one more month.

I would like to keep you update and again your comments are needed.

I still did not get the 3000$ winnings, but more important, still did not get the 2500$ that even Steve, the manager, told me I should get!!

in the last week I have talked to Steve by email and hope to solve this problem with him. but sorry to tell you, I can't.
he offered me a deal that I will post this problem in this forum, and who ever got the most positive opinion on whether I need to get the 3000$ winning, will win.
meaning, if most of the people will think I am right, I will get my winnings, but if most of the people think that the casino is right and I should not get my winnings because of the terms and condition, I will lose the money.
the catch is that in this case he want me to lose ALL the money, the 3000$ winnings, and the 2500$ I need to get.

I did not accept this bad deal, and since then I did not hear from him nor got the 2500$ which I should have got...

now, first I would like you to be the judge in this case, even thou I did not accept his offer, I know he read this forum and refer to it.
and hope that if you guys will be objective as always and tell that I am right (incase this is what you think), I hope Steve will consider it and give me my winnings.

second, I would like to give you a short summery of the problem so you can give your precious opinions:
Played, ended with 10K, cashed out 7500$ in pieces of 2500$ (their weekly limit). needless to say, finished all the terms and conditions.
a month ago, when had 2500$ in the account, played some pontoon and won 3000$ more. cashed out and got an email told me that I will not get the 5500$ cause I play a game that is not allowed by the terms and conditions (you can see the problem in the above posts).
I complained here, and got an email from Steve the manager, told me that I am right, and I have finished the T & C, and I will get the 2500$, but...
because I still had 2500$ in the casino, and make from it the other 3000$, I will lose this money cause the Max allowed cashout for this promotion (that was fulfilled as he said), is 10K, and the 3000$ is above this limit.
all I try to tell him, that the 2500$, which he told me I am right on, is exact the same here.
and that I have finished the T & C. and you can see it by the reason that I got 7500$ already.
and that this is the same as cash out the rest 2500$, wait till I get it, deposit and play and win 3000$.

all of this did not help, he even told me "You can scream to the boards or whoever you want to as loud as you like, but the decision I made here is final"

what do you think?
the more you will comment here, the better chance I will get the money.
I encourage Steve to jump here as well, and tell his words.

Marco

 

[1819]

The decision all rests on whether the T&C stated $10k as max cashout at the time you took the offer.

then how is someone supposed to keep an account active if you cant keep your winnings? what a joke these joints are!

 

[Don91169]

Glad I stumbled on this thread.. I was just about to deposit cash at shark casino.. too bad too.. I play casinos and poker every day.. The 3k or 5.5k they didnt pay is just going to cost them money in the long run... Just pay the person.. You expect that after every promo that the person should cash out and redeposit thats nuts.. Wonder what brainless person dreamed that up.. I would agree 100% with the casino IF and ONLY IF the person did not or had not completed the T+C.. BUT it looks to me that isnt the issue.. As I said above.. Just pay the man..

 

[sumerafa]

marco85, you should get your money. shark casino is just finding very lame excuses.

 

[deucebag]

what do you think?
the more you will comment here, the better chance I will get the money.

Sorry, but it seems to me that Shark is being fair on this one, provided they pay out the remaining $2500 from your first win. If I understand correctly, you reached the max cash-out limit and requested a cash out. Then for some mysterious reason you decided to start playing again before the cash-out was processed in full. You were still bound buy the terms and conditions of the bonus deposit.

 

[chuchu59]

Sorry, but it seems to me that Shark is being fair on this one, provided they pay out the remaining $2500 from your first win. If I understand correctly, you reached the max cash-out limit and requested a cash out. Then for some mysterious reason you decided to start playing again before the cash-out was processed in full. You were still bound buy the terms and conditions of the bonus deposit.

thanks doober, I still have one more month.

I would like to keep you update and again your comments are needed.

I still did not get the 3000$ winnings, but more important, still did not get the 2500$ that even Steve, the manager, told me I should get!!

in the last week I have talked to Steve by email and hope to solve this problem with him. but sorry to tell you, I can't.
he offered me a deal that I will post this problem in this forum, and who ever got the most positive opinion on whether I need to get the 3000$ winning, will win.
meaning, if most of the people will think I am right, I will get my winnings, but if most of the people think that the casino is right and I should not get my winnings because of the terms and condition, I will lose the money.
the catch is that in this case he want me to lose ALL the money, the 3000$ winnings, and the 2500$ I need to get.

I did not accept this bad deal, and since then I did not hear from him nor got the 2500$ which I should have got...

now, first I would like you to be the judge in this case, even thou I did not accept his offer, I know he read this forum and refer to it.
and hope that if you guys will be objective as always and tell that I am right (incase this is what you think), I hope Steve will consider it and give me my winnings.

second, I would like to give you a short summery of the problem so you can give your precious opinions:
Played, ended with 10K, cashed out 7500$ in pieces of 2500$ (their weekly limit). needless to say, finished all the terms and conditions.
a month ago, when had 2500$ in the account, played some pontoon and won 3000$ more. cashed out and got an email told me that I will not get the 5500$ cause I play a game that is not allowed by the terms and conditions (you can see the problem in the above posts).
I complained here, and got an email from Steve the manager, told me that I am right, and I have finished the T & C, and I will get the 2500$, but...
because I still had 2500$ in the casino, and make from it the other 3000$, I will lose this money cause the Max allowed cashout for this promotion (that was fulfilled as he said), is 10K, and the 3000$ is above this limit.
all I try to tell him, that the 2500$, which he told me I am right on, is exact the same here.
and that I have finished the T & C. and you can see it by the reason that I got 7500$ already.
and that this is the same as cash out the rest 2500$, wait till I get it, deposit and play and win 3000$.

all of this did not help, he even told me "You can scream to the boards or whoever you want to as loud as you like, but the decision I made here is final"

what do you think?
the more you will comment here, the better chance I will get the money.
I encourage Steve to jump here as well, and tell his words.

Marco

I cannot think of a reason why you should get the $3000 in question. This would make a mockery of the condition which states that there should only be a $10000 cashout limit with regard to the particular promotion. As long as the whole $10000 has not reached your neteller account yet you are still bound by the limit. The fact that you did not withdraw the remaining $2500 does not mean that you can generate additional winnings with it.

This manager Steve isnt helping things either. He should be sticking to his guns by paying the $2500 and not the $3000. Instead, clearly knowing that there are likely to be more yeas than nays, he offers to pay the $3000 if there are more supporters for Marco's case but confiscates the legitimate winnings of $2500 otherwise. If he was sincere in breaking the deadlock, he could have offered to pay the $3000 on opinions from this Board and not find a way of not paying the $2500. Frankly, I have seen different gamble features before ie red/black or hi/low but this (WIN or BUST) really takes the cake.

 

[Marco85]

another aspect

thanks all.
and thanks for chuchu and deucebag for you unbiased opinion.
let me add another issue I think is relevant.
Shark casino claim he pays 2500$ per week, I can tell you for fact this is not true, in my case any way.
from the first 2500$ cash out, to the last 2500$ arrived to my neteller account (3 * 2500$), it took them more then 2 month (I think even 2.5 months).

why I think this is relevant -
first, I have money in their casino, and I want to play on it, they instead of pay me in a month all the amount, payed me some of it in 2.5 months, which is not as their terms (dont they should be under any terms & condition as well?)
if they would have payed it to me in a year, and after that I would still have money in the account because of THEIR delay, would you still think it is my fault?

second, (it a bit like the first), I knew that if I will make the last cash out, it would take them around a month to give me the money, and I have money in the casino now, I want to play, and I am sure that if I would have told them that I want to play on this money when I played, they would have told me - "yes please", then I decided to play.

what do you think about that?
Marco

 

[silcnlayc]

I knew that if I will make the last cash out, it would take them around a month to give me the money, and I have money in the casino now, I want to play,

For a $2500 cashout, I would be willing to wait that additional month and go to ANOTHER casino to play and not jeopardize this final withdrawal until ALL funds have cleared. Why take the chance of losing all of it just because you wanted to "play"?

Too many casinos willing to accomodate you in these regards, so why was it that it HAD to be here at this casino that the need to play was so strong, is what I didn't understand when funds were still pending?.

 

[phynqster]

I am the Steve in question. Just to clear up a couple of matters. I walked into this situation after the player had been paid the 7500, and was denied the 5500 cash out he was requesting. I review all denied cash outs to find the reason why. What I found out was the player had played a restricted game (pontoon) with his remaining 2500. The casino denied the 3000, he won plus the 2500 he started with. I thought that was harsh, and felt the player was still entitled to the 2500, but no winnings from them. I than contacted Marco and explained the reasoning. The coupon on the deposit he used was for a maximum payout as well as wagering requirements. He did complete wagering, and maxed out his withdrawal. As others here pointed out, I made the bet/offer to him after he suggested that he will continue to pitch his complaints to everyone he could even after I would send him the 2500. That is why the 2500 was not sent, I was waiting for his reply, which came Wednesday, and he will be paid today.
1 Question for the posters who agreed with me? Why is it sorry to agree with the casino, and for the posters, who disagree, disagree on merits? It is not an US(players) versus them(casinos). If we have better lines of communication it works out better for all in the

 

[cipher]

I am the Steve in question. Just to clear up a couple of matters. I walked into this situation after the player had been paid the 7500, and was denied the 5500 cash out he was requesting. I review all denied cash outs to find the reason why. What I found out was the player had played a restricted game (pontoon) with his remaining 2500. The casino denied the 3000, he won plus the 2500 he started with. I thought that was harsh, and felt the player was still entitled to the 2500, but no winnings from them. I than contacted Marco and explained the reasoning. The coupon on the deposit he used was for a maximum payout as well as wagering requirements. He did complete wagering, and maxed out his withdrawal. As others here pointed out, I made the bet/offer to him after he suggested that he will continue to pitch his complaints to everyone he could even after I would send him the 2500. That is why the 2500 was not sent, I was waiting for his reply, which came Wednesday, and he will be paid today.
1 Question for the posters who agreed with me? Why is it sorry to agree with the casino, and for the posters, who disagree, disagree on merits? It is not an US(players) versus them(casinos). If we have better lines of communication it works out better for all in the

Good job on this one:

It's good to see you back in the mix of things Steve. Now all you've got to do is give me a Single Player Blackjack wager window of $1 to $2500 with zero bonus and zero wagering requirements and we're ready to rock n roll.

Have a good one.

 

[chuchu59]

Steve/Phnqster,

Glad you are back in the thick of things. As I said earlier, there is no reason for the player to receive the $3000 whereas the $2500 should be paid in full. Unless the player is not telling the truth I think it is unethical to make a side-bet for the $2500+$3000 to see who wins over public opinion at this Board. The $2500 is his and the $3000 belongs to the casino. Simple as that.

Meanwhile, with you at the helm at Shark's I hope that you could continue the good work you had at Virtual's to transform Shark into a better casino. It has been having more than its share of complaints lately.

 

[phynqster]

Hey Bruce, Chuchu,
It is fun being back in Costa Rica, and working at a casino again. Yes, my bet was a bit sarcastic, and it was to show how confident I was in what the people here would say about the extra 3000. As for those rules Cipher, you know I have no problem with wager or bonus restrictions, but the limit spread that is a different story. I have seen your system in action, and so far your is the only one that has produced a profit, and I do mean large profit time after time.

 

[1819]

Steve/Phnqster,

Glad you are back in the thick of things. As I said earlier, there is no reason for the player to receive the $3000 whereas the $2500 should be paid in full. Unless the player is not telling the truth I think it is unethical to make a side-bet for the $2500+$3000 to see who wins over public opinion at this Board. The $2500 is his and the $3000 belongs to the casino. Simple as that.

Meanwhile, with you at the helm at Shark's I hope that you could continue the good work you had at Virtual's to transform Shark into a better casino. It has been having more than its share of complaints lately.

many rtgs require that you keep an active account or the weekly payout goes from 2500 to 500. my question is how are you supposed to keep an active account and not expect to recieve any winnings? yes max cashout was reached but if you dont play then its 500 a week instead of 2500. kind of a raw deal if you ask me. is this a practice at shark?

 

[henryVIII]

Jeez ... shark casino sound a players worst nightmare.

Glad I never played there and, obviously, never will.

I think Steve would be equally at home in a fairground taking 10ps off kids to knock down loaded skittles.

Truly appaling trickery.