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Shark Casino: "Multihand VP is not considered Video Poker"

Discussion in 'Casino Complaints - Bonus Issues' started by sram1982, Dec 26, 2006.

    Dec 26, 2006
  1. sram1982

    sram1982 Dormant account

    Occupation:
    Bum
    Location:
    US of A
    I played one of their holiday video poker bonuses, which was labeled for play on Video Poker. I won money off of it and requested several cashouts. I sent in my id, a bill, and the form they wanted me to fill out.

    I logged into my account several days ago to see the cashouts were declined. When I asked their live support why, the answer I got is attached....


    So he went on to claim that somewhere in the T&C it says that multihand video poker is not considered video poker, even though he could not show me where it was.

    Since Video Poker is a category of game (even one listed directly in their software) and never refers to single line, this is an obvious attempt to seize my rightfully earned winnings. I played no games besides single line and multiline video poker, and I am entitled to my winnings.

    What should I do? How are these guys not rogued yet?
     
  2. Dec 26, 2006
  3. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    More shenanigans from yet another RTG licensee.

    Again, the frequency and scope of these types of blatant attempts to rip off players at RTG sites is almost beyond description.

    QUESTION: WHEN IS RTG GOING TO REMOVE THEIR CUMULATIVE HEADS FROM THE SAND AND START ACTING TO STOP THIS BS!!!!!

    To the player: If this doesn't get resolved soon, you can PAB here with Bryan, and also try emailing You must register/login in order to see the link. which we have been told, will be setting up a "formal" dispute link in the near term (but I wouldn't hold my breath..)

    Failing that, you should know that the ground swell of international players fed up with Realtime Gaming and their large stable of below board operators has reached almost epic proportions.

    I'll keep you updated, but there should be a major "come-uppance" in late January for these folks if they don't get their s^&t in gear by then...

    Good luck, and don't let Shark Casino screw you!:thumbsup:
     
  4. Dec 27, 2006
  5. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    What an excuse...
    Its got video poker in the name...
    Shark when will you grow up?!?!??!
     
  6. Dec 27, 2006
  7. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
  8. Dec 27, 2006
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    There's only one page that comes up via google by searching for "multihand"; and that's the 'winners' page. Obviously it's a rule they just made up.
     
  10. Dec 27, 2006
  11. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    Ive heard much bullshit in the past but this one takes the cake ,
     
  12. Dec 27, 2006
  13. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    shifty move by a shifty casino.
     
  14. Dec 27, 2006
  15. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Absolute classic!

    "Oooh, sorry you can't play 9 line slots on that slots bonus - it's for 3 line only... Sorry about that!"

    I can't believe this is as blatantly absurd as it seems. If it is the case, surely this casino should be rogued beyond all rogueness! Funny!
     
  16. Dec 27, 2006
  17. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    Hey, just when you thought the RTG licensees couldn't get any more bizarre, and this post was off the hook, get a load of this from a recent entry right here at Casinomeister from a new member "digkas":

    Powerbet... is asking that I provide them with a greek utility bill that is in English.

    That's odd, because most RTG casino PLAYERS think that their T&C's are greek to them!:D

    OK, coupled with the "multi-line poker isn't really poker" BS from Shark, I reluctantly must agree that these two reasons even trump my own (and still unresolved for four + months...) incident with Crystal Palace.

    One would think the execs at Realtime Gaming would be getting a tad concerned about their long term (or even short term) viability right about now. Since all online casinos that wish to do business in the United Kingdom are likely going to need to be formally "certified" by Fall 2007, I would gather the UK Gaming Commission won't be very willing to granting licenses to bad operators with a DOCUMENTED history of consistently screwing players.

    Keep up the pressure!:thumbsup:
     
  18. Dec 27, 2006
  19. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    :lolup: :lolup: :lolup:

    Classic!
     
  20. Dec 27, 2006
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    VP

    So, if the Shark terms for the sign-up exclude "Video Poker" I can still play the multi-line variants as these are not "Video Poker"

    If anyone tries this, the excuses should be fun to read:D
     
    1 person likes this.
  22. Dec 27, 2006
  23. freakin

    freakin Dormant account

    Occupation:
    NOC Technician
    Location:
    Seattle
    :lolup: :lolup: :lolup:
    lmao!!! I hope someone tries this! That would be killer!
     
  24. Dec 29, 2006
  25. burrito407

    burrito407 Dormant account

    Occupation:
    Waitress
    Location:
    Marysville
    :mad:

    Shark Casino screwed me over too.
     
  26. Dec 29, 2006
  27. Reef

    Reef Dormant account

    Occupation:
    Student
    Location:
    USA
    Phyqnster (Steve the manager)

    please address this issue
     
  28. Dec 30, 2006
  29. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Curious to see if the big P has enough courage to address this one..(hopefully the cs who advised that multihand vp wasnt vp was on drugs and is on his way out the door after a quicky pee test.) Man this is bad...
     
    Last edited: Dec 30, 2006
  30. Dec 30, 2006
  31. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    Man, this is about the level of fun I had last time I tried to use a coupon at Shark.

    Now, at other casinos, I think I have seen one or two make distinctions between multihand VP and single VP. A couple times.

    On Shark's website, I cannot find special rules mentioned for multi hand video poker. In fact, the only time I mentioned it at all is in a possibly out-of-date terms for the welcome bonus, where "Multi-Hand Video Poker/Video Poker" is listed along with other game types, including "Back Jack".

    So, I would definitely call shenanigans on Shark. While they have meant to exclude MHVP (not sure why), they sure didn't write it down anywhere.
     
  32. Dec 30, 2006
  33. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    I agree. Would like to see where exclusion is written, for the sake of all others who have run into this. If it was somewhere, the CS should have been able to redirect to that spot. If it was a case of accidently dropping it from programming, its kind of like retail stores....honor your misprint until it is corrected...:)
     
  34. Dec 31, 2006
  35. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I had almost excactly the same happening to me at Cocoa casino. The
    T&C (in-game software T&C) only excluded multivideopoker and not videopoker.
    This turned out to be a mistake though, but they just lifted the wagering requirement so I could cashout and changed the T&C.

    For Shark casino I would not even play there if I was offered a 500% bonus.
    The number of complaints I have read the last year only from Shark casino is amazing.

    If noone plays there, they go out of business.

    Zoozie
     
  36. Jan 1, 2007
  37. cipher

    cipher Banned member - being a jerk

    I'm pretty sure Bryan (The Casinomeister) has posted on the site here that it's helpful to contact the Casino Rep before posting all this stuff. I know the casino REP for Shark Casino quiet well and I also know he has no problem with looking into matters such as. So I think your best bet is to contact "Phynqster".

    Have a good one.
     
    Last edited: Jan 1, 2007
    1 person likes this.
  38. Jan 1, 2007
  39. burrito407

    burrito407 Dormant account

    Occupation:
    Waitress
    Location:
    Marysville
    I contacted the rep a few times about my issue and he hasn't responded once, despite being online here. So, no, it's not necessarily doing any good.
     

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