self exclusion not working at videoslots

eddiesdad

Full Member
Joined
Apr 6, 2014
Location
the pub
I have used the take a break function many times in all the casinos i have played in but now video slots are taking the piss. After reaching personal limits i normally take the full 6 weeks to cool off but after a week or so after stating the limits my account is open again ready to lose money i.e last weekend set 6 week time out this week lose £25 as I am able to access my account .once maybe but this is getting to be a recurring theme with them
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have used the take a break function many times in all the casinos i have played in but now video slots are taking the piss. After reaching personal limits i normally take the full 6 weeks to cool off but after a week or so after stating the limits my account is open again ready to lose money i.e last weekend set 6 week time out this week lose £25 as I am able to access my account .once maybe but this is getting to be a recurring theme with them
What have they said about it?
 
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