Unibet/32 Red Self Exclusion - Not Requested!

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
I have just received the following email. Problem is, I never requested this and haven't logged in to my account here for months! There was an old exclusion which has since lapsed, although did try to reopen my Unibet account a year or two back, but my email went unanswered.

Anyone else receive one? I'm puzzled as haven't done anything to prompt this!!

Dear Richard,
You recently chose to take a break from gambling with Unibet and to self-exclude for a period of 5 years.
We can confirm your Unibet account has now been suspended and you will be prevented from logging in and taking part in any form of gambling with us over the next 5 years.
Your exclusion will also be applied within 24 hours across all UK brands operated by Kindred Group (this includes Unibet, 32Red and Bingo.com).
Terms and Conditions for self-exclusion
  • I request that the company prohibit me from entering and remaining in the company's site in order to prevent me from accessing my account and/ or placing bets.
  • I agree not to enter or attempt to enter the site during the length of this self-exclusion period. I am aware of the fact that during the self-exclusion I will have no access to my account.
  • I understand that I may be blocked from the site if it is discovered that I have a second account.
  • I understand that should I wish to reactivate my account after the self-exclusion period ends, I need to call Customer Support which will consider my request and apply a 24hr ‘cooling-off’ period before login is possible.
To help ensure a hassle-free break from gambling, we recommend installing the
You do not have permission to view link Log in or register now.
to block all gambling sites and apps on all of your devices.
For a more complete break from gambling, we recommend
You do not have permission to view link Log in or register now.
. This blocks you from accessing or creating an account with all UK gambling operators for 6 months, 1 year or 5 years.
If you need more information and help on any gambling issues including advice, support and free counselling, please see the following:
You do not have permission to view link Log in or register now.
operate the National Gambling Helpline and offer confidential information, advice, and support for anyone affected by problem gambling in the UK. The helpline is open 24 hours every day on 0808 8020 133 or via
You do not have permission to view link Log in or register now.
. Advisors can also provide information about or refer you to other important support services, such as debt and financial advice. For a full range of support and treatment options visit
You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.
- Practical tools and advice to stay in control of your gambling habits.
You do not have permission to view link Log in or register now.
– A GamCare counselling partner, offers free counselling to anyone affected by problem gambling.
Kind regards,
Unibet Safer Gambling Team
 
Unibet is reviewed at Casinomeister. It is an CM Accredited, vetted, and highly recommend casino listed at our site.

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW I've encountered cases where a casino will do self-exclusion on a player if they think they have a gambling problem or suchlike. TBH sometimes it's just their way of saying "piss off". As with your case the player hasn't asked for it. Haven't heard of it happening out of the blue though, that's a new one.

- Max
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
FWIW I've encountered cases where a casino will do self-exclusion on a player if they think they have a gambling problem or suchlike. TBH sometimes it's just their way of saying "piss off". As with your case the player hasn't asked for it. Haven't heard of it happening out of the blue though, that's a new one.

- Max
I had similar a few months ago with Mecca/Grosvenor where they sent pretty much the same email, even though I had not requested, wanted nor needed it. And nor had they actually DONE it. To the extent that when I queried, they found no record of it on their systems, and I've continued to be able to login and play since.

I put it down to Rank systems being Wank.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Cheers for the reply, Max

Completely new one on me as totally unprompted, hence posting and seeing if just me or others got the email as well. I've emailed Unibet to look into it and clarify why this was actioned, especially as they claim i recently self excluded, which I certainly did not do. I await their response!
 

OliverCooper

Full Member
Joined
Aug 12, 2022
Location
Canberra
FWIW I've encountered cases where a casino will do self-exclusion on a player if they think they have a gambling problem or suchlike. TBH sometimes it's just their way of saying "piss off". As with your case the player hasn't asked for it. Haven't heard of it happening out of the blue though, that's a new one.

- Max
And this could be due to the fact that he didn`t log in for a long time, for example? (do I need to update all my inputs?)
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
And this could be due to the fact that he didn`t log in for a long time, for example?

Possibly, but the exclusion doesn't just affect logging in to one casino, it affects all the accounts within that group under their licence. Bit of a bold move if I was playing and had balances elsewhere then suddenly my account is locked? Nevertheless, quite a drastic move considering the implications of a 5 year exclusion.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Had it happen to myself. Perturbed more than anything

FYI - For anyone who was excluded at a Casino like Betfair etc before: looks like the Flutter group are getting round to extending such exclusions to the like of Sky/Pokerstars/other brand members. Got one in from PS the other day and contacted them to say: Huh? It relates back to an old Betfair exclusion from many moons ago.
 

megadam

Full Member
Joined
Sep 22, 2021
Had it happen to myself. Perturbed more than anything

FYI - For anyone who was excluded at a Casino like Betfair etc before: looks like the Flutter group are getting round to extending such exclusions to the like of Sky/Pokerstars/other brand members. Got one in from PS the other day and contacted them to say: Huh? It relates back to an old Betfair exclusion from many moons ago.

Yep this just randomly happened to me, apparently self excluded permanently from one of their sister sites when I didn't and now it means I can't use SkyVegas anymore where I rarely played. Odd way of doing it but hey ho their loss.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Yep this just randomly happened to me, apparently self excluded permanently from one of their sister sites when I didn't and now it means I can't use SkyVegas anymore where I rarely played. Odd way of doing it but hey ho their loss.
AFAIK they're still different licences but must have taken the decision to do it on a brand basis

The others didn't bother me but did randomly use Pokerstars

IIRC i think they said mine was permanent - can't remember doing a perm one tbh (i would have imagined 6 months) but couldn't find any of the 2013 etc emails.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
WHG did to me never ask they just ban me for 5 years, and they dont close your account coz they want to keep your DATA for next 5 years
 

OliverCooper

Full Member
Joined
Aug 12, 2022
Location
Canberra
Possibly, but the exclusion doesn't just affect logging in to one casino, it affects all the accounts within that group under their licence. Bit of a bold move if I was playing and had balances elsewhere then suddenly my account is locked? Nevertheless, quite a drastic move considering the implications of a 5 year exclusion.
Ah right, logical. I didn`t take this factor into. Then it's more than strange
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
Had it happen to myself. Perturbed more than anything

FYI - For anyone who was excluded at a Casino like Betfair etc before: looks like the Flutter group are getting round to extending such exclusions to the like of Sky/Pokerstars/other brand members. Got one in from PS the other day and contacted them to say: Huh? It relates back to an old Betfair exclusion from many moons ago.
‘Look at us Mr UKGC man, we’ve identified and blocked all players who have ever had an exclusion, no matter how short or how long ago it was’

The disdain that these casinos are showing towards paying customers who made the casinos as successful as they are is shocking. Absolutely and unequivocally out of order.

The UK gambling scene is a shit show. The ‘regulatory framework’ of the UKGC is more akin to an iron fisted reign of horror.

Under GDPR where do players stand in getting their data erased by these casinos and one stop exclusion facilities like GAMSTOP? Might be best for people with historic exclusions to start afresh without all this aggro over something that took place years ago. If a casino has placed an exclusion on your account which hasn’t been actioned by you, you should be able to fight to have the account closed.
 
Last edited:

mack341

Meister Member
Joined
May 8, 2018
Location
south east england
‘Look at us Mr UKGC man, we’ve identified and blocked all players who have ever had an exclusion, no matter how short or how long ago it was’

The disdain that these casinos are showing towards paying customers who made the casinos as successful as they are is shocking. Absolutely and unequivocally out of order.

The UK gambling scene is a shit show. The ‘regulatory framework’ of the UKGC is more akin to an iron fisted reign of horror.

Under GDPR where do players stand in getting their data erased by these casinos and one stop exclusion facilities like GAMSTOP? Might be best for people with historic exclusions to start afresh without all this aggro over something that took place years ago. If a casino has placed an exclusion on your account which hasn’t been actioned by you, you should be able to fight to have the account closed.

I was thinking of doing a 1 month timeout across my haunts, [with xmas and potential big energy bills coming soon!] but then realised/pondered this will most likely cause an unwanted reaction towards me, from said casinos, further down the road 😕

Due to the brilliance of the ukgc, slot sessions also now include manually counting spins and RSI of the finger joints, on top of across the board rtp chopping, SOW's on pain of receiving a withdrawal etc...

And stupid pop-ups every hr asking me whether I want to continue as if I'm mentally incapable of working that out for myself!
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
I was thinking of doing a 1 month timeout across my haunts, [with xmas and potential big energy bills coming soon!] but then realised/pondered this will most likely cause an unwanted reaction towards me, from said casinos, further down the road 😕

Due to the brilliance of the ukgc, slot sessions also now include manually counting spins and RSI of the finger joints, on top of across the board rtp chopping, SOW's on pain of receiving a withdrawal etc...

And stupid pop-ups every hr asking me whether I want to continue as if I'm mentally incapable of working that out for myself!
It’s ridiculous mate. I’m just as disappointed in the casinos as I am disgruntled with the UKGC. The casinos are being complicit in all of this rather than at least putting up some kind of cross-industry fight.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Under GDPR where do players stand in getting their data erased by these casinos and one stop exclusion facilities like GAMSTOP? Might be best for people with historic exclusions to start afresh without all this aggro over something that took place years ago. If a casino has placed an exclusion on your account which hasn’t been actioned by you, you should be able to fight to have the account closed.

There is a legal term of 'Right to be Forgotten' but don't think this applies to financial transactions as establishments are duty bound to keep records for 6 or 7 years.

I have since had a reply from Unibet saying they found an exclusion at another casino within their group, but that has lapsed ages ago and I can phone in to get the account reopened. Oh well.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
There is a legal term of 'Right to be Forgotten' but don't think this applies to financial transactions as establishments are duty bound to keep records for 6 or 7 years.

I have since had a reply from Unibet saying they found an exclusion at another casino within their group, but that has lapsed ages ago and I can phone in to get the account reopened. Oh well.
But surely they can close the account and still store the data for as long as needed. Putting a casino enforced self exclusion on the account is not on at all considering we're likely going to be moving towards all data being on one database in the near future (which means all casinos you play at will be able to see that one wrongful exclusion). If casinos are taking it upon themselves to put lifetime exclusions on people's accounts, does that mean they can store that person's data for a lifetime? Doesn't sit right with me.

I also don't buy this financial transaction thing. Sure, your bank and/or E-wallet should keep data...but when we go out to buy clothes, shopping etc the shop doesn't keep a big file of your transaction data for the past 6 years. It's all done by the bank if you use card. If a customer chooses to cease a customer-casino relationship then that should be that, unless the casino has cause for concern in a fraud sense, in which case it should be reported.
 
Last edited:

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
WHG 21Casino DreamVegas Casimba I join early 2019,covi19 I join gamestop for the year 2020/2021 to be on the safe side, a year later I start to playing again in Jun 2021, played the normal same casino and never had problems, about a month ago I made a deposit £250, lost £150 got board nothing was paying, last £100 I start playing Big Bass Splash £10 a spin 10 spin all or nothing 😂 bonus land it on 6th spin, click click click game got frozen lol refresh try to login back no way they banned me, never play the bonus never know how much bonus paid, they banned me, after one year my gamestop end and they banned me coz I was in gamestop and target me as a problem gambler, simple coz I was up in all WHG accounts on 21casino I was up lifetime over £20k, in the end, they did pay me £9k for splash bonus, but wtf they banned me after one year my gamestop got removed, Same think happen in PartyCasino last month I won over £5500 no lose limit just deposit limit £3000 set by me,week later email your account is set £200 deposit and lose limit,when I ask way they sad coz I was in gamestop problam gambler, Oh so when I was making deposit and losing I was not problam gambler,only when you win they target you as problam gamble, Hard to find fair play casino in UK to me they all are dirty as FK,I wish UKGC check more Casino who direty they are, and stop making stupid rules
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
But surely they can close the account and still store the data for as long as needed. Putting a casino enforced self exclusion on the account is not on at all considering we're likely going to be moving towards all data being on one database in the near future (which means all casinos you play at will be able to see that one wrongful exclusion). If casinos are taking it upon themselves to put lifetime exclusions on people's accounts, does that mean they can store that person's data for a lifetime? Doesn't sit right with me.

I also don't buy this financial transaction thing. Sure, your bank and/or E-wallet should keep data...but when we go out to buy clothes, shopping etc the shop doesn't keep a big file of your transaction data for the past 6 years. It's all done by the bank if you use card. If a customer chooses to cease a customer-casino relationship then that should be that, unless the casino has cause for concern in a fraud sense, in which case it should be reported.
Casinos still use UK under EU rules to keep their data, not sure if the law says they can keep our data but under the right to forget they should remove are data, UK is not under EU law any longer, they sell all our data, so for them to keep our data they need to lock us out for 5 years, the best way to do target us a problem gambler banned are account and still use our names and make money from our data, not a bad deal for casinos,
 
32Red is an multi-award winning casino reviewed by Casinomeister

Users who are viewing this thread

Top