I see that resolver by Martin Lewis offer a service to contact LV. Worth looking into that or go direct?
You can do. I raised one last year against Intercasino, nothing ever happened other than delaying going to an ADR by 12 weeks
I see that resolver by Martin Lewis offer a service to contact LV. Worth looking into that or go direct?
I’ve asked them if they are considering I tried to commit fraud and that got blanked, no reply. I have sent them a copy of my passport and will happily send proof of address etc if they asked for it. I don’t see how they can suggest I’ve attempted fraud anyways as they wouldn’t pay out if I’d won so that wouldn’t be very good fraud would it.
Didn't by any mean meant that you they are suspecting you as fraudster. It's just Risk and Fraud team is many times responsible about RG/SE related issues and would assume that if you got reply from their manager, he/she is person who is handling these complaints.
If i understood right, there is no any fraudulent accusations from casino either but only this self-exclusion issue where you both have a different opinion. I just see it really hard to make them to change theirs after getting final word from management level. Just how i see your issue is at the moment based on information available, they have given their final word and told you to claim official complaint for some authorities, based on what you have already done, legal action seems more and more only way to get further.
Also seeing it quite hard that any 3rd party would change their opinion, they pretty much seems to have decided that this is fully dealt already and without any authorities demanding them to provide more details they probably do not.
Would be interesting to know everything happened between casinos/GS but it unfortunately seems that it will not going to be happening if they don't want to cooperate more.
Well hopefully the UKGC deem that they are obliged to provide this information as they could just make it up as they see fit
Fraudster gets banded about by these casinos a lot. 9 times out of 10 is someone with serious addiction problems fulfilling the need to gamble. It's always vulnerable people who these operators seem to not give a fuck about.
From my own experience, William Hill have allowed me to open 4 accounts in 6 months last year before/and after Gamstop. The only changed details were either phone number or email address yet they allowed the exclusions each time and still allowed account creation. Now I'm not saying Leo are as bad but it's this "we don't give a shit about RG, do you know who we are" attitude employed particularly amongst the biggest operators that is a worry. Every single case and time it happens it has to go to the UKGC and pushed and pushed as far as it can go. Fuck, even go to the media if needs be. They get away with destroying the lives of the vulnerable by, for me, deliberately having loose checking systems.
As annoying as it is, if you requested the gamstop responses as part of your SAR and they have said they need more time to supply it, then you have to wait. Without that information it will be hard to go any further. Again though, if the responses were negative then 21.co.uk have done no wrong. If they get told you aren't SE'd then they will allow you to play.
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Wow, 4 accounts, I’m guessing you never got a pay out from any of them?
This is very true yes they could be totally free of liability. Just seems a little on they can compile an SAR in 48 hours yet a few simple yes or no’s and nothing in nearly 5 days.
If they don’t supply it then I’ll just tell the UKGC that as they want copies of all correspondence too as well as the marketing email I was sent
This is the new response from the UKGC now. Get a SAR, waste another 30 days, send the SAR on and they do very little unless there have been another 100 complaints of the same nature. The whole thing is designed to ultimately protect the operators in individual cases.
So I’ve finally had a reply regarding GamStop response logs.
They don’t keep them! I’m flabbergasted that for something that could be so crucial in the prevention of problem gambling and how successful the system is, they don’t have to be kept.
OK maybe every log in is a little excessive but surely at least at registration.
The support person did say they would send the details of my issue to senior management after I requested that, not expecting anything but it will give them some more to do.
I guess after that I am all out of options, the house wins. It’s possible that it will have some legs with the UKGC as part of a bigger picture but I’ll see nothing of it
Only read some of the thread but it does appear to be somewhat pointless to have Gamstop in place if it can be so easily circumnavigated and no responsibility is taken.
The person in question probably thought they could get their fix and then get the money refunded it wasn’t about the winning it was just about playing.
Hence why playing when he knew he couldn’t withdraw.
As for the industry being too big, I do think eventually there will be a PPI type moment when people get an opportunity to claim refunds back from the casinos...
Not for a while yet but eventually the GC will catch up with what century we are in and some truths will come out as to just how the industry works and hopefully a lot of them will get hit hard or closed down!
Hope this gets sorted out. Let me know how you get on.
So if you did win would they have just refunded your deposits?
So if you did win would they have just refunded your deposits?
Some operators do, some don't give anything and say your in breach of their T&Cs. However, where is the exclusion policy? If it had worked in the first place deposits would never be made. That's why it should be paid back. In May they won't get away with it.
Well I’m speechless.
21 have decided to refund all of my deposits as a gesture of goodwill, I am not only grateful for this but also surprised, I really did think I was at a dead end.
Moral of my story, keep your GamStop details up to date and accurate and try as hard as possible to not want to gamble at all, that’s the only way I will succeed.
Did this guy off his own back knowingly deposit even though he’s a gambling addict?.Well done mate, great perseverance. Shouldn't have been allowed to deposit at all and the system failed you, but things put right.
Did this guy off his own back knowingly deposit even though he’s a gambling addict?.
Even after so called being apparently blocked from doing so?..
So no personal accountability?..Yep but rules are rules and casinos need to be held accountable for their failures as well. Addicts of anything will try and find ways to feed it so I can't criticise the OP, just hope he gets the right help to beat it.