Self Exclusion Failure?

TravellingRecluse

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I’ve spoken to GamStop and now a different story, this CS Rep sugggests that it is the 4/5. So I said great name, DOB, email and phone.

Ugh no was the reply, the first line of address and postcode must match, hmm not what other people are saying it seems.

GS have now basically said the operator can at their discretion chose whether the information mismatch is sufficient to accept liability or not.

GS saying conflicting things and the operator can use an address mismatch as a valid reason to not block an attempted access/play.

The whole thing sounds like it belongs in a Big Top.
 

TravellingRecluse

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Now waiting for GamStop to send me the recent transcript as they can’t find it and filling in the auto “email transcript” did not work twice.
 

TravellingRecluse

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Update: nothing from GS with yesterday’s chat transcripts and nothing from 21 at all since I emailed them on Friday and yesterday.

Previously they would respond within 12 hours or so at the most. I guess if they have said final response to me previously then now they will just blank me.
 

Mr Wild

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Location
Malta
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).
 

colinsunderland

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GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).

They haven't, I posted them earlier in the thread. Bit of a get out clause for them isn't it!
 

Mr Wild

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Mar 10, 2015
Location
Malta
They haven't, I posted them earlier in the thread. Bit of a get out clause for them isn't it!

Its quite bad compared to spelpaus in Sweden and its not a free service either for the casinos. I think it cost up to £200,000 a year for an operator to take part in and reality its not the best protection for the players.
 

EkJR

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Glasgow
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).

As much as that is the case currently it would still be frowned upon by the UKGC because it is a safeguard they have peddled. I would imagine some regulatory action could still result from that it Gamstop did not prevent someone opening an account.
 

TravellingRecluse

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GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).


I am not disputing that I tried to open an account so I agree with you, however as a gambling addict I took steps to assist in me not gambling, steps that are supposed to prevent problem gamblers making the problem worse.

This system is broken and based on the fact that someone posted on this thread to see if the LV rep was interested so so far no response and that 21 are just not replying at all isn’t the most comforting considering how much scrutiny the industry is under currently. (The rep may be away etc so a bit of time is expected)
 

irish-ranger

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United Kingdom
It's not just LV group a friend in work is 4 months into a 6 month exclusion on Gamstop signed up to Netbet all details correct except email Address.
He also got fully verified, as yet he hasn't cashed out will be interesting to see if they pay when the time comes.
So obviously they ain't doing the required checks or they are happy to screw people.
 

TravellingRecluse

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Does anyone else thing that the gambling industry is just too big to fail? As a now hopefully successfully excluded player it’s not my concern but I’m just intrigued.

I don’t want operators to fail, I’m not that way inclined but when you look at how prevelant it is nowadays it is basically the new tobacco.

It’s no longer the Embassy this or the John Player that it’s the Betfair this or the Bet 365 that.

I guess the main difference is that damage from smoking and alcohol is generally a lot more visual than the damage that gambling does so it is a lot easier to brush under the carpet maybe?
 

TheAddict

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Location
Kent
@irish-ranger
quote below pulled from an old discussion listed on the pogg website, which seems to be a quote taken from gamstop T&c's given to someone in a similar situation as to what your friend knows he is doing, that is, signing up with a different email to that which he has provided to gamstop, while signing up with netbet, in order to attempt to gamble after signing up with gamstop.

"During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application. It is in your interest to provide us with accurate details consistent with those which you have used to set up accounts with online gambling operators. GAMSTOP may not be able to spot inaccuracies or other differences in account details, and we may not be able to prevent you accessing accounts you have created using, for example, email addresses that you have not provided to us as part of the registration process. GAMSTOP will operate on the basis of the information you have provided at registration and we will not be responsible for failure to spot errors made on your part."

with due respect, perhaps you should have a word with your friend and tell him he is being stupid.
it amazes me that your friend bothers wasting his time playing somewhere deliberately, and not just as a one off, while changing his email address to do so, since if he had bothered to read the terms on gamstop regarding checks, he would know that he won't able to withdraw if/when he tries to do so. i don't think it will be interesting, just eye rolling.
 

TravellingRecluse

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Location
Nottingham
@irish-ranger
quote below pulled from an old discussion listed on the pogg website, which seems to be a quote taken from gamstop T&c's given to someone jn a aimilar situation as to what your friend knows he is doing, that is, signing up with a different email to that which he has provided to gamstop, while signing up with netbet, in order to attempt to gamble after signing up with gamstop.

"During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application. It is in your interest to provide us with accurate details consistent with those which you have used to set up accounts with online gambling operators. GAMSTOP may not be able to spot inaccuracies or other differences in account details, and we may not be able to prevent you accessing accounts you have created using, for example, email addresses that you have not provided to us as part of the registration process. GAMSTOP will operate on the basis of the information you have provided at registration and we will not be responsible for failure to spot errors made on your part."

with due respect, perhaps you should have a word with your friend and tell him he is being stupid.
it amazes me that your friend bothers wasting his time playing somewhere deliberately, and not just as a one off, while changing his email address to do so, since if he had bothered to read the terms on gamstop regarding checks, he would know that he won't able to withdraw if/when he tries to do so. i don't think it will be interesting, just eye rolling.


I think the point behind the whole dicusssion is regardless of whether someone inputs the details incorrectly with intention or not, it SHOULD NOT be that easy to circumvent the system that is there to prevent problem gamblers from gambling, I don’t think that’s unfair to suggest, an addiction is an addiction regardless of what it is.
 

Scott1baird

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Oct 16, 2018
Location
Isle of Bute Scotland
Does anyone else thing that the gambling industry is just too big to fail? As a now hopefully successfully excluded player it’s not my concern but I’m just intrigued.

I don’t want operators to fail, I’m not that way inclined but when you look at how prevelant it is nowadays it is basically the new tobacco.

It’s no longer the Embassy this or the John Player that it’s the Betfair this or the Bet 365 that.

I guess the main difference is that damage from smoking and alcohol is generally a lot more visual than the damage that gambling does so it is a lot easier to brush under the carpet maybe?
As long as the queen is allowed to gamble on horses there will always be sites.
 

TheAddict

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Joined
Jan 9, 2013
Location
Kent
@TravellingRecluse true. i get that.
i just see it being a waste of time, and i assume deposits will be returned after going through more pointless hassle chasing them, after the pointless time wasted gambling with no chance of potential winnings ever being paid out, assuming it is picked up on withdrawal of course.

i can understan an addict feeling like a desperate gamble during a weak moment, but it sounds like his work friend is gambling on a regular basis. maybe I'm wrong and he did read the above terms and is just hoping he can get a free roll on payout.

one of the responses from thepogg in regards to the "complaint" made on the website..

"unfortunately I think it's unlikely we'll be able to do anything to help you with this issue. When the automated systems that are used to detect self-excluded accounts review new registration there are certain key pieces of information that are considered important for detecting account. Both names and addresses can legitimately be shared by multiple people. Email address are almost never shared. If you've changed your email address it's highly unlikely that an automated system would pick-up your registration".


edit. sorry, in a crappy mood, and it increased a frown that was already on my face b4 opening this thread. didn't mean to divert the convo from the point. think I'll log off b4 i attack a friend of someone else that i don't know :oops:
 
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irish-ranger

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United Kingdom
I think the point behind the whole dicusssion is regardless of whether someone inputs the details incorrectly with intention or not, it SHOULD NOT be that easy to circumvent the system that is there to prevent problem gamblers from gambling, I don’t think that’s unfair to suggest, an addiction is an addiction regardless of what it is.
Correct it shouldn't be that easy supplying a duff email address is one thing but then getting verified with all the docs required is another the system is broke somewhere.
 
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