Self Exclusion Failure?

Update: nothing from GS with yesterday’s chat transcripts and nothing from 21 at all since I emailed them on Friday and yesterday.

Previously they would respond within 12 hours or so at the most. I guess if they have said final response to me previously then now they will just blank me.
 
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).
 
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).

They haven't, I posted them earlier in the thread. Bit of a get out clause for them isn't it!
 
They haven't, I posted them earlier in the thread. Bit of a get out clause for them isn't it!

Its quite bad compared to spelpaus in Sweden and its not a free service either for the casinos. I think it cost up to £200,000 a year for an operator to take part in and reality its not the best protection for the players.
 
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).

As much as that is the case currently it would still be frowned upon by the UKGC because it is a safeguard they have peddled. I would imagine some regulatory action could still result from that it Gamstop did not prevent someone opening an account.
 
GamStop is not a UKGC requirment and is run by a private organization. If you signed up with GamStop and tried to register or login at a casino site, you are in breach with GamStop terms and conditions (if they havent recently changed them).


I am not disputing that I tried to open an account so I agree with you, however as a gambling addict I took steps to assist in me not gambling, steps that are supposed to prevent problem gamblers making the problem worse.

This system is broken and based on the fact that someone posted on this thread to see if the LV rep was interested so so far no response and that 21 are just not replying at all isn’t the most comforting considering how much scrutiny the industry is under currently. (The rep may be away etc so a bit of time is expected)
 
It's not just LV group a friend in work is 4 months into a 6 month exclusion on Gamstop signed up to Netbet all details correct except email Address.
He also got fully verified, as yet he hasn't cashed out will be interesting to see if they pay when the time comes.
So obviously they ain't doing the required checks or they are happy to screw people.
 
Does anyone else thing that the gambling industry is just too big to fail? As a now hopefully successfully excluded player it’s not my concern but I’m just intrigued.

I don’t want operators to fail, I’m not that way inclined but when you look at how prevelant it is nowadays it is basically the new tobacco.

It’s no longer the Embassy this or the John Player that it’s the Betfair this or the Bet 365 that.

I guess the main difference is that damage from smoking and alcohol is generally a lot more visual than the damage that gambling does so it is a lot easier to brush under the carpet maybe?
 
@irish-ranger
quote below pulled from an old discussion listed on the pogg website, which seems to be a quote taken from gamstop T&c's given to someone in a similar situation as to what your friend knows he is doing, that is, signing up with a different email to that which he has provided to gamstop, while signing up with netbet, in order to attempt to gamble after signing up with gamstop.

"During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application. It is in your interest to provide us with accurate details consistent with those which you have used to set up accounts with online gambling operators. GAMSTOP may not be able to spot inaccuracies or other differences in account details, and we may not be able to prevent you accessing accounts you have created using, for example, email addresses that you have not provided to us as part of the registration process. GAMSTOP will operate on the basis of the information you have provided at registration and we will not be responsible for failure to spot errors made on your part."

with due respect, perhaps you should have a word with your friend and tell him he is being stupid.
it amazes me that your friend bothers wasting his time playing somewhere deliberately, and not just as a one off, while changing his email address to do so, since if he had bothered to read the terms on gamstop regarding checks, he would know that he won't able to withdraw if/when he tries to do so. i don't think it will be interesting, just eye rolling.
 
@irish-ranger
quote below pulled from an old discussion listed on the pogg website, which seems to be a quote taken from gamstop T&c's given to someone jn a aimilar situation as to what your friend knows he is doing, that is, signing up with a different email to that which he has provided to gamstop, while signing up with netbet, in order to attempt to gamble after signing up with gamstop.

"During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application. It is in your interest to provide us with accurate details consistent with those which you have used to set up accounts with online gambling operators. GAMSTOP may not be able to spot inaccuracies or other differences in account details, and we may not be able to prevent you accessing accounts you have created using, for example, email addresses that you have not provided to us as part of the registration process. GAMSTOP will operate on the basis of the information you have provided at registration and we will not be responsible for failure to spot errors made on your part."

with due respect, perhaps you should have a word with your friend and tell him he is being stupid.
it amazes me that your friend bothers wasting his time playing somewhere deliberately, and not just as a one off, while changing his email address to do so, since if he had bothered to read the terms on gamstop regarding checks, he would know that he won't able to withdraw if/when he tries to do so. i don't think it will be interesting, just eye rolling.


I think the point behind the whole dicusssion is regardless of whether someone inputs the details incorrectly with intention or not, it SHOULD NOT be that easy to circumvent the system that is there to prevent problem gamblers from gambling, I don’t think that’s unfair to suggest, an addiction is an addiction regardless of what it is.
 
Does anyone else thing that the gambling industry is just too big to fail? As a now hopefully successfully excluded player it’s not my concern but I’m just intrigued.

I don’t want operators to fail, I’m not that way inclined but when you look at how prevelant it is nowadays it is basically the new tobacco.

It’s no longer the Embassy this or the John Player that it’s the Betfair this or the Bet 365 that.

I guess the main difference is that damage from smoking and alcohol is generally a lot more visual than the damage that gambling does so it is a lot easier to brush under the carpet maybe?
As long as the queen is allowed to gamble on horses there will always be sites.
 
@TravellingRecluse true. i get that.
i just see it being a waste of time, and i assume deposits will be returned after going through more pointless hassle chasing them, after the pointless time wasted gambling with no chance of potential winnings ever being paid out, assuming it is picked up on withdrawal of course.

i can understan an addict feeling like a desperate gamble during a weak moment, but it sounds like his work friend is gambling on a regular basis. maybe I'm wrong and he did read the above terms and is just hoping he can get a free roll on payout.

one of the responses from thepogg in regards to the "complaint" made on the website..

"unfortunately I think it's unlikely we'll be able to do anything to help you with this issue. When the automated systems that are used to detect self-excluded accounts review new registration there are certain key pieces of information that are considered important for detecting account. Both names and addresses can legitimately be shared by multiple people. Email address are almost never shared. If you've changed your email address it's highly unlikely that an automated system would pick-up your registration".


edit. sorry, in a crappy mood, and it increased a frown that was already on my face b4 opening this thread. didn't mean to divert the convo from the point. think I'll log off b4 i attack a friend of someone else that i don't know :oops:
 
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I think the point behind the whole dicusssion is regardless of whether someone inputs the details incorrectly with intention or not, it SHOULD NOT be that easy to circumvent the system that is there to prevent problem gamblers from gambling, I don’t think that’s unfair to suggest, an addiction is an addiction regardless of what it is.
Correct it shouldn't be that easy supplying a duff email address is one thing but then getting verified with all the docs required is another the system is broke somewhere.
 
true. i get that.
i just see it being a waste of time, and i assume deposits will be returned after going through more pointless hassle chasing them, after the pointless time wasted gambling with no chance of potential winnings ever being paid out, assuming it is picked up on withdrawal of course.

i can understan an addict feeling like a desperate gamble during a weak moment, but it sounds like his work friend is gambling on a regular basis. maybe I'm wrong and he did read the above terms and is just hoping he can get a free roll on payout.

one of the responses from thepogg in regards to the "complaint" made on the website..

"unfortunately I think it's unlikely we'll be able to do anything to help you with this issue. When the automated systems that are used to detect self-excluded accounts review new registration there are certain key pieces of information that are considered important for detecting account. Both names and addresses can legitimately be shared by multiple people. Email address are almost never shared. If you've changed your email address it's highly unlikely that an automated system would pick-up your registration".


I think that reinforces my oringinal post then. I’m no saint but I did not try and commit fraud and if as said above a few times the chance of being paid out was slim once they detected I had been excluded what did I have to gain?

Interesting to see the POGG talk of something like an email being unique. I’ve had mine since 2003 and it’s alwaya used to casinos
 
Correct it shouldn't be that easy supplying a duff email address is one thing but then getting verified with all the docs required is another the system is broke somewhere.

The casino don't see the details registered with Gamstop and therefore if different will verify as, as far as they know, there is no problem.
Gamstop is flawed while the checks are so lax.
 
I think that reinforces my oringinal post then. I’m no saint but I did not try and commit fraud and if as said above a few times the chance of being paid out was slim once they detected I had been excluded what did I have to gain?

Interesting to see the POGG talk of something like an email being unique. I’ve had mine since 2003 and it’s alwaya used to casinos

edited my post to apolagize, but only after you had quoted it. i appreciate i was nit picking there, and somewhat diverting from the point of the OP.
 
The casino don't see the details registered with Gamstop and therefore if different will verify as, as far as they know, there is no problem.
Gamstop is flawed while the checks are so lax.


If you were in my situation would you have expected a rep or the casino via email to have responded to my further queries even if they had issued a final response?
 
If you were in my situation would you have expected a rep or the casino via email to have responded to my further queries even if they had issued a final response?

Your best chance is to do a PAB. But the casino send the details you put into the system to GS and as Colin said, they just get a Yes or No answer. The only reason the casino would be in error here is if their integration to GS is broken or incorrectly integrated.
 
Your best chance is to do a PAB. But the casino send the details you put into the system to GS and as Colin said, they just get a Yes or No answer. The only reason the casino would be in error here is if their integration to GS is broken or incorrectly integrated.


Yeah no doubt the big corp will prevail.

Not replying to my emails etc or someone here asking for rep input and again nothing doesn’t fill you with confidence they are even remotely interested.
 
Correct it shouldn't be that easy supplying a duff email address is one thing but then getting verified with all the docs required is another the system is broke somewhere.

Betway verified someone whom they couldn't verify automatically on age checks. The person signed up with an incorrect date of birth, Betway requested docs including passport. Passport had the correct date of birth on it and they still verified the account fully despite the obvious differences. That's how good some of these checks are from operators. Note, this was an excluded player opening a new account.
 
I am of the thinking that there really wasn’t much point in rolling out this system at all if they are about to introduce a verify before play approach?

If it’s so common in failing then why bother having it?

I’ve got over 15 years been of the belief that a player should be verified before they should play but I guess the industry/regulators thought otherwise.
 
Ask for a full SAR from 21 including the verification check details as it will show if there has been a mismatch and show the information shared.


So I’ve just been on live chat (I think eventually they just cut the chat off) as I’m not getting replies to my emails.

I’ve asked for a SAR and that was just blanked as a question, I then said can I have a log of the information put forward and got generic reply’s if it’s all automated, it’s with GamStop etc etc. I have the transcript saved.

To not even give me this information I think is suspicious to say the least, if they are in the right what is there to hide?
 

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