Go back on live chat and ask again for a SAR, and tell them it specifically needs to include responses to the automated response from gamstop every time you logged in and when you created the account
Hi Colin,
This is what I ended up with: verified me etc before this: full transcript available.
Me:
So am I able to get a record of my account and all of the interaction with GamStop?
Me: Subject access request I believe it is called
Rep: As advised we do not have contact with Gamstop Xxxx
Me:
I understand that but when they send a reply to say whether someone is excluded or not that information must go somewhere
Me: Otherwise how does a casino know if they are excluded or not
Rep:
This is automatically run, when you register with Gamstop, if the correct details are registered, then this will exclude any casino that is part of Gamstop xxxx
Me: Agreed but what I’m saying is can I have a log of the information that GamStop sent back to
each time I logged in and also when I registered
Rep: This is not how this works Xxxx, this is simply when you register your details, this will exclude any casino accounts you have that are registered with Gamstop.
Me:
Right so you are suggesting that when GamStop say yes or no to a person being a problem gambler then that information to tell the casino that just vanishes?
Rep:
I can confirm this computer generated, they do not contact us personally, this is simply applied by you entering your correct personal details and then this would apply an exclusion if the details match those of what is registered on an account with us.
Me: I understand it’s all done electronically John but the information must be stored somewhere for your system to know whether a player is excluded or not?
Rep:
This information will be with Gamstop, if the details are correct then this will automatically exclude an account with the same details on our side.
Me:
But I should also be entitled to see which details 21 put forward for checking, what if they haven’t put forward all of my personal details
It then suggests I left the chat, either I had a sudden loss of WiFi and 4g or I was cut off.
Am I mad in thinking that was a awkward way of both not answering the question and not giving me access to the information requested?