Rushmore - withdrawal delay

[nikkidog]

Rushmore

I do not have an account at the BOA, but they are telling me that all wire transfer go to the BOA before it is sent to my bank. They said they suspect that my wire transfer is stuck there and that they can not pay me until they get it back Do you think wire transfer really go there first and if it does they have the tracking number of the wire transfer, so why can't they find out if it is there, or do you think they are just telling me another story. I just find it so hard to believe anything they tell me. When I asked why I was not told this before he would not answer the question and just stopped responding to chat , until the session just ended.

 

[footdr]

I do not have an account at the BOA, but they are telling me that all wire transfer go to the BOA before it is sent to my bank. They said they suspect that my wire transfer is stuck there and that they can not pay me until they get it back Do you think wire transfer really go there first and if it does they have the tracking number of the wire transfer, so why can't they find out if it is there, or do you think they are just telling me another story. I just find it so hard to believe anything they tell me. When I asked why I was not told this before he would not answer the question and just stopped responding to chat , until the session just ended.

I suspect they are saying that BOA is the last stop for their processor and the wire is transmitted out of a BOA account. As far as not having an update on the status of the wire that is simply bull as a wire doesn't get stuck somewhere it is either processed or returned for some reason or another.

Unless the money was confiscated by their bank. In that case they need to pay you via another processor or method.

 

[footdr]

Update on my wire from 12/11/2011

Vip Support emailed me today that the new processor has sent my wire. Will keep you updated whether received or not.

 

[reda]

hopefully we will all get our money. i talked to live chat yesterday and was honest with them and told them i have been really patient with this payment delay. they didnt deny that there was problems and so i asked for some type of time frame. i told them that was a fair question to ask. support was coopertative but not percise. she told me that hopefully i would receive my payment in the next few days. i wont hold my breath . guess ill believe it when i see it. they credited me 80 dollars to my account for the delay. i blew it so quick as i didnt want to wrestle with another witdrawl from them.

 

[Diane]

Vip Support emailed me today that the new processor has sent my wire. Will keep you updated whether received or not.

I feel so badly for you with your "hopes up" and "hopes down" type messages they keep sending you. I truly want to see you get paid in full shortly. Good vibes to you from me hoping this is the final resolution for you.

It's a darn shame. Slots Oasis was my first online slots experience and I played there a lot until this slow payment thing started happening. They don't owe me any money, but I am sad to see how fall they have fallen to now be in the Rogue Pit. They deserve it, but still sad to see.

Good luck -- keep us posted.

Diane

 

[footdr]

I feel so badly for you with your "hopes up" and "hopes down" type messages they keep sending you. I truly want to see you get paid in full shortly. Good vibes to you from me hoping this is the final resolution for you.

It's a darn shame. Slots Oasis was my first online slots experience and I played there a lot until this slow payment thing started happening. They don't owe me any money, but I am sad to see how fall they have fallen to now be in the Rogue Pit. They deserve it, but still sad to see.

Good luck -- keep us posted.

Diane

I received it today 2/22 two days after the email saying sent

 

[reda]

im happy for you . now hopefully they will get to mine.

 

[footdr]

im happy for you . now hopefully they will get to mine.

Please p.m. if you want to reach the VIP rep that helped me. It may be a short window open to get paid so you need to put the pressure to pay on now while the new processor is up and running.

Hopefully they are working to pay all december 2011 wires now.

 

[cabrerjc]

Another Check Coming

Just received an e-mail today from Tara that a check has been sent out, via Fedex, for a withdrawal approved 12/27/11. It will be good if it gets here, however that still means one from 11/24 and 12/1 are still missing. Those are probably part of the WT batches that went missing, and I'm hoping ,if I get in touch with them about those, they don't tell me they have already been paid.

I will update when I receive the check.

 

[nikkidog]

Rushmore

One of you were sent a check and the other a wire transfer. Now my question is was your wire transfer lost like they are telling me mine is and then found and that is why you are getting paid. They keep telling me that they can't pay me by either a wire transfer or a check because they have not located my funds. I have not heard from Tara since the first of this month, when she emailed me and asked that I confirm my mailing address in the event they should send me a check. I have emailed her many many times since then and she will just not answer my emails. My withdrawal was approved on 12/1/2011 . I should think that they would just pay me and get this whole mess over with. I have checked with my bank and there is no record of a wire transfer to my account, and I have told her that so many times.

 

[cabrerjc]

One of you were sent a check and the other a wire transfer. Now my question is was your wire transfer lost like they are telling me mine is and then found and that is why you are getting paid. They keep telling me that they can't pay me by either a wire transfer or a check because they have not located my funds. I have not heard from Tara since the first of this month, when she emailed me and asked that I confirm my mailing address in the event they should send me a check. I have emailed her many many times since then and she will just not answer my emails. My withdrawal was approved on 12/1/2011 . I should think that they would just pay me and get this whole mess over with. I have checked with my bank and there is no record of a wire transfer to my account, and I have told her that so many times.

My Wire Transfers from 11/24 and 12/1 right now seem to have been skipped over just like yours. This new check was from 12/27/11, which I suspect wasn't part of the large missing batch. I was told this amount was at the processor at the beginning of the month, which I highly doubt. I have a bunch of withdrawals that seem to be coming in weird random orders...but yet to have heard anything from the 2 WT from the missing batches. I have no clue as to what is going on.

 

[reda]

My Wire Transfers from 11/24 and 12/1 right now seem to have been skipped over just like yours. This new check was from 12/27/11, which I suspect wasn't part of the large missing batch. I was told this amount was at the processor at the beginning of the month, which I highly doubt. I have a bunch of withdrawals that seem to be coming in weird random orders...but yet to have heard anything from the 2 WT from the missing batches. I have no clue as to what is going on.

i got a email today from rushmore telling me my ck would be arriving in 2-3 bussiness days by fed x . i dont know what had happended to my wire transfer either. it was on its way in jan and i never got it. im hoping the check will arrive.
i asked what happended to my wire in the route to my bank but never got a answer.

 

[cabrerjc]

Check Update

Received my check today, 2/24/12, which Tara had e-mailed me about yesterday from my 12/27/12 withdrawal. So approx. 2 month time frame. According to the shipping label it shipped on 2/22/12. So the processor is on point on their end, which makes sense seeing as they are the same as CW processor.

I've still got quite a number to go, but at least I'm seeing a little bit of progress. I'm hoping others are as well.

 

[nikkidog]

Rushmore

Glad to hear that you are starting to get paid. Nothing for me so far, and no replies to my emails from Tara. Maybe there is still hope.

 

[reda]

i got my ck today as well. hope those cks keep rolling in for all . now im praying it does not bounce. lol

 

[nikkidog]

Rushmore

When was the withdrawal approved for the check you received today. Was that one of the wire transfer that were lost.

 

[cabrerjc]

i got my ck today as well. hope those cks keep rolling in for all . now im praying it does not bounce. lol

Believe me, I was worried about that too when I got my first one this year. But then I realized, that the processor, who is very good and legit wouldn't ruin their business or reputation by sending out bad checks. I'm sure they make sure the funds are in their accounts and clear before sending anything out. I've had 3 checks (2 Rushmore, 1 CW) sent this year that have cleared with no problems.

 

[reda]

well thats good news. thanks for the imput.

 

[footdr]

My Wire Transfers from 11/24 and 12/1 right now seem to have been skipped over just like yours. This new check was from 12/27/11, which I suspect wasn't part of the large missing batch. I was told this amount was at the processor at the beginning of the month, which I highly doubt. I have a bunch of withdrawals that seem to be coming in weird random orders...but yet to have heard anything from the 2 WT from the missing batches. I have no clue as to what is going on.

My original wire was in the December batch, "the 2 large batches they say they were waiting for update on whereabouts from the old processor". They must have determined that those were never sent or the new processor wouldn't have sent the wire I received.

Now players will be waiting for the "new" processor to reprocess all of those. What a mess.

 

[chuchu59]

Whilst players who are waiting for their money may feel any news from Rushmore is a ray of hope I implore those that are contemplating to play or who havent joined as yet not to even consider playing in this rogue outfit. Lies upon lies upon lies. Afresh excuse or lie appears right after the next and few, if any, are true. It is obvious that they have serious cashflow problems and itsnt worth taking a gamble to hope getting paid if you win.

 

[Nifty29]

Whilst players who are waiting for their money may feel any news from Rushmore is a ray of hope I implore those that are contemplating to play or who havent joined as yet not to even consider playing in this rogue outfit. Lies upon lies upon lies. Afresh excuse or lie appears right after the next and few, if any, are true. It is obvious that they have serious cashflow problems and itsnt worth taking a gamble to hope getting paid if you win.

Sad thing is Chu....some of the people in this thread will go back and deposit because they can't resist a juicy bonus....some even "make a living" out of it

Of course, these people will probably be back again....just like there are some here who were caught by the last set of delays....and we'll hear all the "poor me" stories again. I have sympathy for newbs who didn't know the history, but the others only have themselves to blame.

 

[nikkidog]

Rushmore

Not me. I will not deposit. The other day while in chat checking on my withdrawal he said I can offer you a nice deposit bonus. Why the heck do they think I would deposit after waiting 3 months for the withdrawal I have coming.

 

[cabrerjc]

And now this...

Got an e-mail out of the blue from VIP Support:

"Dear Joseph,

I am emailing you today to inform you that a decision has been made by upper management that your account can no longer be classed as that of a presidential player. You therefore have been downgraded and are no longer able to receive any form of bonus. Casino Management reserves the right to deny promotional offers in the Casino at any time, at its sole discretion.

I can assure you that this will not affect the payment of your outstanding withdrawal funds and we hope to have you completely paid up as quickly as possible.

You of course are welcome to continue playing at Rushmore Casino, but unfortunately bonus offers will not be available to you.

Kind regards,

VIP Department
Rushmore Casino"

After years of being a very patient and loyal player, and depositing and winning/losing this is how I'm treated. (Not to mention the still outstanding payments). I had high hopes that one day they would get everything straightened out and get back on top, but I guess that isn't meant to be. Oh well...who wants to take bets on whether or not I get my outstanding withdrawals?

 

[LHofsdal]

I wouldn't take it personally, Cab. I think you will get your outstanding withdrawls, but it is going to take a while I am sure. If it were coming from a reputable casino, then I would be worried.

They have lied to you, still haven't paid you and now they slap you in face AFTER you have been patient with them. Walk away, no RUN away from them. Don't look back, take your money when they decide to pay you and never go back.

It is obvious that they don't give a rats a$$ about their players or their standing here at CM. If I remember correctly, one member here even told them it would be in their best interest to have a rep come here to CM, and they still haven't done so. They have done nothing to expedite anyones withdrawls that are months over due. They will lie and say it is the processor, but I think the money problems this group is facing is deeper than that.

I would tend to think you might have won to much and that is why they have "down graded" your player status. The one thing I would advise you to is to keep pestering them. It should not come as a surprise to you when they tell you it is the processor making the delays. They have told you this before. Keep on them no matter what.

I hope you get all your money soon, and please keep us updated as you get your withdrawls. I have a gut feeling that you will not get all of them at once, so be prepared for a very long wait.

Good luck.

LH

 

[oldtrvlagt]

Got an e-mail out of the blue from VIP Support:

"Dear Joseph,

I am emailing you today to inform you that a decision has been made by upper management that your account can no longer be classed as that of a presidential player. You therefore have been downgraded and are no longer able to receive any form of bonus. Casino Management reserves the right to deny promotional offers in the Casino at any time, at its sole discretion.

I can assure you that this will not affect the payment of your outstanding withdrawal funds and we hope to have you completely paid up as quickly as possible.

You of course are welcome to continue playing at Rushmore Casino, but unfortunately bonus offers will not be available to you.

Kind regards,

VIP Department
Rushmore Casino"

After years of being a very patient and loyal player, and depositing and winning/losing this is how I'm treated. (Not to mention the still outstanding payments). I had high hopes that one day they would get everything straightened out and get back on top, but I guess that isn't meant to be. Oh well...who wants to take bets on whether or not I get my outstanding withdrawals?

OMG..they sound just like Club Player after my husband won a 6K random jackpot years ago! I wonder if they were bought out by Virtual

Only difference is he also received a VERY nasty email...needless to say, after he was finally paid he never looked back!

 

[cabrerjc]

Oh believe me, at this point I honestly find the only thing I can do is just to laugh at the situation. It truly is a slap in the face, because every correspondence I've had with them has been very professional and level headed...and I have been more than patient with them through the years.

I suspect that this was probably for a number of reasons, (haven't deposited since last year, and won a pretty substantial amount on a free bonus the VIP support gave me.) Honestly, I'm pretty good at blackjack, and they could be threatened by the amount I have won and am owed. Its actually a smart move on their part to not allow me to have any more bonuses...but not exactly the best in terms of customer service.

I've already figured out that they can't use the "processor" excuse anymore, because its the same processor CW uses. And I've gotten a number of withdrawals from them in a very timely manner. In fact I'm owed a pretty big amount from Lucky Red, and I suspect I will be paid much quicker than any amount from Rushmore. Guess I'll just have to be loyal to the CW group.

Its just really sad, but I will continue to e-mail them regarding my pending withdrawals until I am fully paid...and then I ride off into the sunset.

 

[cabrerjc]

OMG..they sound just like Club Player after my husband won a 6K random jackpot years ago! I wonder if they were bought out by Virtual

Only difference is he also received a VERY nasty email...needless to say, after he was finally paid he never looked back!

For a second there I thought you wrote Club World. Huge difference I suspect.

 

[chuchu59]

For a second there I thought you wrote Club World. Huge difference I suspect.

It pays to be disliked by the rogues. You must be doing something right and most likely they feel they wont be able to squeeze a further cent from you.

 

[cabrerjc]

And now the plot thickens...

Just received an e-mail from Tara saying that my withdrawals that were approved from 11/24/11 and 12/1/11 were sent yesterday via Wire Transfer and could take up to 10 business days...blah blah blah...Those were the two approved withdrawals from the "lost/missing" batches that everyone had been a victim of.

Its interesting because I had just yesterday sent VIP and Withdrawals department a very nice professional e-mail asking for an update as to all my pending withdrawals. I like to do that about every 2 weeks, just to let them know I haven't forgotten.

So does that mean everyone who had withdrawals from that time-frame will be getting the same type of news? Each time Tara has told me my payment has been just sent out I have received it, so as long as they really did send it to the processor I should see a WT.

I'm just so curious as to what "upper management" really thinks about me and my winnings. I guess it only means 9 more to go.

 

[footdr]

Nobody should deposit at any of the Rushmore casinos until everyone owed is paid and even then not until they consistantly pay ontime for a period of no less than 3 months and maybe then I "might" make a very small deposit to see what happens if I win.

With few places to play, I hope they eventually get things under control.

 

[Nifty29]

Nobody should deposit at any of the Rushmore casinos until everyone owed is paid and even then not until they consistantly pay ontime for a period of no less than 3 months and maybe then I "might" make a very small deposit to see what happens if I win.

With few places to play, I hope they eventually get things under control.

You would deposit again??? Really?

Even though they have come good and had delays again over and over for years? Amazing.

 

[chuchu59]

You would deposit again??? Really?

Even though they have come good and had delays again over and over for years? Amazing.

No problem with depositing but one shouldjust make sure there are no cries of foul play when one doesnt get paid timely. Own risk anyway.

 

[Tirilej]

No problem with depositing but one shouldjust make sure there are no cries of foul play when one doesnt get paid timely. Own risk anyway.

Anyone wanna bet this thread will reapeat itself in, let's say six month

I do feel for everyone that hasn't got their money yet. Please don't support them again.
It's not worth it. They are not worth it.

 

[footdr]

You would deposit again??? Really?

Even though they have come good and had delays again over and over for years? Amazing.

Again you fail to understand what I posted. I clearly said I would not deposit again until all players have been paid and they prove themselves to make timely payments for atleast 3 months meaning they take care of the issues. At that point, yes, I might consider it.

Stop twisting members words.

 

[footdr]

Anyone wanna bet this thread will reapeat itself in, let's say six month

I do feel for everyone that hasn't got their money yet. Please don't support them again.
It's not worth it. They are not worth it.

Once again, you fail to get the drift of my comment, which was nobody should deposit there until all players have been paid and they prove themselves atleast for a 3 month period. What part of that do you fail to understand? Perhaps I should have said 6 months or 12 months. Face it, many casinos have been rouged, changed their ways and once again promoted.

In no way whatsoever did my post urge anyone to depost or did it say I was going to deposit again. By the way, I can report that although I have experienced delays in payment off and on over the past year, I have always been paid eventually. And, several times I have experienced longer payments delays by "accreditated casinos". Therefore, perhaps any casino that doesn't pay within a "pre-established set period of time", should be rouged or not promoted.

 

[Nifty29]

Again you fail to understand what I posted. I clearly said I would not deposit again until all players have been paid and they prove themselves to make timely payments for atleast 3 months meaning they take care of the issues. At that point, yes, I might consider it.

Stop twisting members words.

Please tell me which words I "twisted"?

You said you would deposit again in the first post, and confirmed it in this post. What's to "twist"?

 

[Tirilej]

Once again, you fail to get the drift of my comment, which was nobody should deposit there until all players have been paid and they prove themselves atleast for a 3 month period. What part of that do you fail to understand?

I understand perfectly.
You will wait until you feel you can play there again. Then you will make a deposit, maybe win some. Get a few cashouts in time...and then when the same problems occure, you will come back here complaining again.
They are rogued now. I wish you could at least wait until they were not, but I know that is asking too much maybe.

 

[footdr]

Please tell me which words I "twisted"?

You said you would deposit again in the first post, and confirmed it in this post. What's to "twist"?

Here is my exact words:

Nobody should deposit at any of the Rushmore casinos until everyone owed is paid and even then not until they consistantly pay ontime for a period of no less than 3 months and maybe then I "might" make a very small deposit to see what happens if I win.

Therefore, I did not say I would deposit again. I said I "might deposit again"

That is how you mis-quoted what I said.

 

[footdr]

I understand perfectly.
You will wait until you feel you can play there again. Then you will make a deposit, maybe win some. Get a few cashouts in time...and then when the same problems occure, you will come back here complaining again.
They are rogued now. I wish you could at least wait until they were not, but I know that is asking too much maybe.

I never came here complaining, I only posted what was going on and to support other players waiting for withdrawals by posting the updates I received for casino vip support and finally the date I finally was paid. I also posted so the others would not deposit there.

So you need to get the facts straight before posting untruths regarding what I have posted.

 

[Tirilej]

I never came here complaining, I only posted what was going on and to support other players waiting for withdrawals by posting the updates I received for casino vip support and finally the date I finally was paid. I also posted so the others would not deposit there.

So you need to get the facts straight before posting untruths regarding what I have posted.

If you believe that what you have posted in this thread is not complaints, then nothing I say will make you change your mind.
I went back reading the thread and I suppose that all was only to support others and give them information.
Okey, I give up. No more complaining of you complaining

 

[footdr]

If you believe that what you have posted in this thread is not complaints, then nothing I say will make you change your mind.
I went back reading the thread and I suppose that all was only to support others and give them information.
Okey, I give up. No more complaining of you complaining

My intentions of my posts is more than apparent and if you don't have a withdrawal pending, I really don't see why you are so concerned with what those of us that do or did have to say. To each his own. I really don't care what you think anyway.

 

[maxd]

Folks, please chill out a bit. This is a perfectly reasonable discussion topic, no need to turn it into personal attacks.

 

[cabrerjc]

Finally!

So I finally received 2 withdrawals today that had been approved on 11/24/11 and 12/1/11. I received it via Wire Transfer, so I know now that all my banking information was correct and I'm able to receive Wires. I hope this means that everyone who were part of the "missing" batch group will finally get their winnings.

I was also informed that they sent another withdrawal via Wire yesterday, from 1/16/12 (I have a good amount approved per week). I'm wondering if they just want to get everything to me that I am owed and be done with me.

I will keep updating, until it is all over and done with but this at least made my day just a bit better.

 

[chuchu59]

I have read posts on Rushmore's random payments to players and it seems its even harder to get than a random jackpot. I may be wrong but for every player that gets paid there are immediately a host of others claiming they had yet to be paid after months. Its come to a point where the talk from Rushmore is rubbish and one should just sit there and pray to get paid. When one player gets paid many others dont. Check it out yourselves.

 

[cabrerjc]

Apparently I got 2 more Withdrawals today for a total of 4 Withdrawals (Max amt.) in one day. And 1 was approved via WT from the ones that were still pending. It seems that since they sent me that e-mail regarding downgrading my account and not being able to receive bonuses anymore, they have sped up the process. I'm thinking they just want to be done with me and out of their hair for good...

 

[nikkidog]

Rushmore

Has anyone been told by Rushmore who have had lost wire transfers that their wire transfer is frozen at the Bank of America. My bank is not the BOA , but they told me that all wire transfers go there before it goes to our banks. They told be that I have to call the BOA and give them the tracking number and ask them to have it released to my bank. Just wondering if anyone one else who have not been paid have been told the same thing.

 

[footdr]

Has anyone been told by Rushmore who have had lost wire transfers that their wire transfer is frozen at the Bank of America. My bank is not the BOA , but they told me that all wire transfers go there before it goes to our banks. They told be that I have to call the BOA and give them the tracking number and ask them to have it released to my bank. Just wondering if anyone one else who have not been paid have been told the same thing.

BOA must be their processors bank and as such rushmore or the processor using the BOA account should be responsible for tracking the funds. If the Bank refused the wire, the funds would have been returned to the bank that sent the wire. They wouldn't hold the funds unless they confiscated the funds. Sounds like a BS excuse.

 

[david92506]

Congratulations On Getting Paid!

So I finally received 2 withdrawals today that had been approved on 11/24/11 and 12/1/11. I received it via Wire Transfer, so I know now that all my banking information was correct and I'm able to receive Wires. I hope this means that everyone who were part of the "missing" batch group will finally get their winnings.

I was also informed that they sent another withdrawal via Wire yesterday, from 1/16/12 (I have a good amount approved per week). I'm wondering if they just want to get everything to me that I am owed and be done with me.

I will keep updating, until it is all over and done with but this at least made my day just a bit better.

Congratulations on receiving 2 withdrawals via wire transfer! Thank you for letting the rest of us know because it gives us a glimmer of hope! I contacted Rushmore and Cherry Red several days ago and they re-affirmed that they sent me a check in December. So I'm still waiting. I was reading in this thread about whether or not people will make any more deposits if the Rushmore group paid it's members. It is my opinion the best thing to do is to read what Casinomeister recommends. Until Casinomeister puts the Rushmore group on the accredited list I won't make any deposits.

 

[chuchu59]

I dont mind repeating myself but every time they tell you something new about a delayed payment its a fresh lie. The fact that a certain player gets paid bears no relevance to whether another gets paid. I dont want to dampen you guys' expectations but the faith and hope is sadly misplaced. The only thing one can do is not to deepen one's losses by depositing no matter how attractive the bonuses may be. Just remember that players are paid like the lottery ie at random and there is no guarantee you will be the next in line.

 

[footdr]

Congratulations on receiving 2 withdrawals via wire transfer! Thank you for letting the rest of us know because it gives us a glimmer of hope! I contacted Rushmore and Cherry Red several days ago and they re-affirmed that they sent me a check in December. So I'm still waiting. I was reading in this thread about whether or not people will make any more deposits if the Rushmore group paid it's members. It is my opinion the best thing to do is to read what Casinomeister recommends. Until Casinomeister puts the Rushmore group on the accredited list I won't make any deposits.

They sent yoiu a check in December? If you haven't received it by now I would bet it was not sent. You should contact withdrawals and ask they trace the check as it was obviously not sent in December. Over 2 months for a check, really? Atleast nobody is condeming you or other posters for giving their updates. And, of nobody that was and still is waiting for a December withdrawal will likely ever deposit again until their issues are taken care of and they begin paying, consistently ontime.

I hope you get your money. But, I wouldn't count on that check and would demand they follow-up with the processor who sent the check. Normally, if the check isn't received in 30 days they have always reissued the payment. So they are not being truthful IMO. Try emailing VIP support also or call and ask for vip support. This may help.