Rushmore - withdrawal delay

[nikkidog]

Rushmore

My withdrawal that was requested on 11/28/2011 and approved on 12/1/2011 has still not reached my bank account. Received an email the other day 1/14/2012 telling me that it was sent out by the processor and that I should have received it by now. Said they are looking into why I have not received it , but they have been telling me the same thing for over 2 weeks now. This cash out was from the 400.00 I won in the tourney which I brought my balance up to 725.00 and cashed out. I have had this problem with them in the past, but have been paid after weeks of waiting. They keep offer me deposit bonuses, but I keep refusing to deposit there. Just hope I get paid soon.

 

[Larsenne]

Anyone being paid lately

Hi dear members.

Is there anyone who has beeing paid lately from Slots Oasis?

Regards

L'arsenne

 

[Lucky1]

LOL

Alright.......So you all know...I'm a (pretty) GIRL!!!!!!! and yes pretty crazy too.

Yes i did get 2 wire transfers from Rushmore!!!!! I speak to the staff there on a daily basis and although we would love to be paid by the rules they set we unfortunately have to wait ....think of it as being PREGNANT!!!! hehehehe


Anyways we got lucky enough to win and i don't mind waiting since i'm sure they will pay , so maybe being civil with them helps . Just a thought and please don't jump allover me ......might hurt the baby ....hehehehe

I'm pretty sure my 3rd wire is in it's way because i can honestly say they have yet to lie to me !!!!

Hang in there !!

 

[cabrerjc]

I didn't know you were a pretty girl. But you are also in Portugal and it may be much easier to get the money to you. Can you please post dates of when you were approved to when your wire came in? I'd like to get an estimate of how many days we're talking.

At this point I don't mind waiting as long as I see them coming in on a consistent basis. I have 15 withdrawals that should come to me, and it would be nice to get one once a week. But I don't even know if I'm ever going to be paid.

 

[Lucky1]

hi

I also have 18 coming so i guess we must of won around the same amount!! i think you can safely say 6 weeks , but i think like you as long as they start being consistent and i'm sure they are trying!!!! either way i'm happy i won and to meet someone else that also has won!!!! Congrats!!!

 

[bpb]

I also have 18 coming so i guess we must of won around the same amount!! i think you can safely say 6 weeks , but i think like you as long as they start being consistent and i'm sure they are trying!!!! either way i'm happy i won and to meet someone else that also has won!!!! Congrats!!!

You're sure they're trying? Really?

Are you basing that on anything other than the effects of whatever you're smoking?

 

[anniemac]

Seriously, 18 cashouts and you haven't been paid once? And you still think this is OK?

In what world is it OK for a casino to take months to pay out when there are others that can pay in a week? If the Rushmore group had not had a history of slow payment then you could cut them a small amount of slack on the length of time it takes to pay a player. But they do. I played at Rushmore when they first came online and really liked them. They were very good at paying and with player communications. Then all of a sudden they went in the toilet and haven't come up for air since. This payment thing is not a current issue, it's been going on and off for over a year.

I don't understand how you have the patience to keep waiting and waiting. I would be beating my head on a rock by now. And I dang sure wouldn't deposit with them again until I had money in hand.

 

[oldtrvlagt]

You're sure they're trying? Really?

Are you basing that on anything other than the effects of whatever you're smoking?

LOL...I was thinking basically the same thing...sorry, but if someone is gullible enough to believe they are trying then I have some swamp land for sale that I'm sure has oil on it

 

[nikkidog]

Rushmore

I just received an email today about my withdrawal that was approved on 12/1/2011. They have been telling me for over 2 weeks that it has been sent out and that I should have received it.In today's email they said that they are in the process of getting a tracking number so they can find out what happened to my winnings. I suppose it will take another week or 2 before they get the tracking number. I also played there when they first began and there was no problem getting paid. This has happened to me with them before and and it took a couple months before I received my winnings. They keep offering me deposit bonuses, but that is not good enough , I want my winnings, I do not want to play.

 

[cabrerjc]

Seriously, 18 cashouts and you haven't been paid once? And you still think this is OK?

In what world is it OK for a casino to take months to pay out when there are others that can pay in a week? If the Rushmore group had not had a history of slow payment then you could cut them a small amount of slack on the length of time it takes to pay a player. But they do. I played at Rushmore when they first came online and really liked them. They were very good at paying and with player communications. Then all of a sudden they went in the toilet and haven't come up for air since. This payment thing is not a current issue, it's been going on and off for over a year.

I don't understand how you have the patience to keep waiting and waiting. I would be beating my head on a rock by now. And I dang sure wouldn't deposit with them again until I had money in hand.

They gave me a $250 bonus chip to play with while I waited. I was super fortunate to have a big win...that will obviously take forever to be paid. If at all. Believe me, I'm not depositing there and won't play until I see at least 10 of my withdrawals paid out in a consistent manner. Th only hope I have is that I have never not received payment. Yes there have been withdrawals that took an excruciatingly long time, but I have always received winnings in the past. I'm not defending them...but just crossing my fingers and praying for the best.

 

[cabrerjc]

I also have 18 coming so i guess we must of won around the same amount!! i think you can safely say 6 weeks , but i think like you as long as they start being consistent and i'm sure they are trying!!!! either way i'm happy i won and to meet someone else that also has won!!!! Congrats!!!

I think I'm about past 7 weeks at this point. I saw on a previous post that someone got paid in 58 days. If that were the case then I should receive something on or around 1/22. Anyone want to take a bet on the over/under on that?

 

[Nifty29]

I still think its odd that all posters here, except a big winner from Portugal, are from the US...and all involve bank wires.

It makes you wonder if everyone else from everywhere else using other methods is being paid as normal.??? I just would have expected to see a wider range of complainants.

Has anyone seen others at other forums etc?

Very strange.

 

[Larsenne]

Where to call

Hi all members.

I asked the service at the chat at Slots Oasis, but she said that I could not reach withdrawal department by the phone,

so how do I get in contact with them?

L'arsenne

 

[Nifty29]

Hi all members.

I asked the service at the chat at Slots Oasis, but she said that I could not reach withdrawal department by the phone,

so how do I get in contact with them?

L'arsenne

If you can't contact them via phone then I guess there is live chat, email, or pigeon.

I'm assuming live chat is out, and pigeons need training, so it looks like email is the only way.

Maybe someone here can contact their VIP manager for you?

 

[Larsenne]

Can somebody help me?

If you can't contact them via phone then I guess there is live chat, email, or pigeon.

I'm assuming live chat is out, and pigeons need training, so it looks like email is the only way.

Maybe someone here can contact their VIP manager for you?

Hi.

Could somebody help me to get in contact with anyone at Slots Oasis by phone, please?

L'arsenne

 

[cabrerjc]

Hi.

Could somebody help me to get in contact with anyone at Slots Oasis by phone, please?

L'arsenne

This is what I saw on the home page:

"We want you to enjoy the Slots Oasis experience;
If you have any questions don’t hesitate to call 24 hours a day, 7 days a week:

Canada/US Toll-Free: 1-888-732-7281
UK Freephone: 0-800-066-4725
International: 1-212-359-1629

If you'd prefer to contact us through e-mail, you can reach a Customer Service representative at:

Support@slotsoasis.com

For questions regarding deposits and withdrawals:

Deposits@slotsoasis.com
Withdrawals@slotsoasis.com

 

[Nifty29]

Hi.

Could somebody help me to get in contact with anyone at Slots Oasis by phone, please?

L'arsenne

Sorry, I figured you already checked the support page for the phone number.

You can call, but you will only be able to speak with support drones and not the cashiers (as they have already told you)

It's why i suggested email, but thanks for ignoring my attempt to assist you.

 

[cabrerjc]

Also has anyone used the Central Dispute System they have in place? I'm really wondering if that might work or if that would just give them some excuse to find a reason not to pay. If I only had 1 withdrawal I would probably go for it...but I have 15...so I'm very wary of risking losing it all...which might eventually happen anyway at this rate.

 

[all4greed]

I just received an email today about my withdrawal that was approved on 12/1/2011. They have been telling me for over 2 weeks that it has been sent out and that I should have received it.In today's email they said that they are in the process of getting a tracking number so they can find out what happened to my winnings. I suppose it will take another week or 2 before they get the tracking number. I also played there when they first began and there was no problem getting paid. This has happened to me with them before and and it took a couple months before I received my winnings. They keep offering me deposit bonuses, but that is not good enough , I want my winnings, I do not want to play.

Why would you ever play at a place like this when it took months to receive winnings? Just curious.

I haven't really followed this thread since I only occasionally play there on free tourneys. To read that someone has 18 withdrawals and, I assume, not one has finally hit the wallet makes me wonder why in the hell would someone continue to play there. It's not like they are the only RTG that one can play at...

 

[chuchu59]

Also has anyone used the Central Dispute System they have in place? I'm really wondering if that might work or if that would just give them some excuse to find a reason not to pay. If I only had 1 withdrawal I would probably go for it...but I have 15...so I'm very wary of risking losing it all...which might eventually happen anyway at this rate.

You can also call them the Central Disguise System or Central Despise System. Sorry if I have offended players who may have been assisted by this outfit but that's what I truly think of it.

 

[Lucky1]

Answering bpb and Annie ( page 11)

To you BpB, no i'm not smoking anything funny although i wouldn't mind once in a while, as to my big WIN , they have in fact sent me 2 payments and unlike it may come across I'm not some stupid or naive person that would continue patronizing any business that is not run efficiently and with high customer satisfaction thus the reason i came across this site although unfortunately not before i had played there . Since i never thought it was possible to win such an amount and was simply expecting to win a few hundred at the very best i never entertained the idea of what their withdrawal procedure would be like. As far as i can see no GAMBLER is immune from this type of situation whether you like to believe it or not. I have read far worst nightmares!!!

As to Annie's comment , why would i be beating my head? It's only money and let's be real ...there's is absolutely nothing a person can do to force them to pay , and why anyone assumes that just because someone is waiting or asking about withdrawals that they continue to deposit and play there, is in my view simply stupid. I thought the CASINO COMPLAINTS section was exactly for that and not for those that are complaining being judged or diminished as i have seen in some cases.

I truly appreciate this site for it's integrity but damned if I'm going to take comments regarding my choices . DO NOT ASSUME someone continues to play there just because they have won and complain here!!! That is most definitely not my case!!! Furthermore i speak to Live Chat everyday and the Staff have been extremely helpful as they talk to withdrawals on my behalf and so far everything coincides as to the emails i receive from withdrawals . They have yet to tell me they are not paying and i have discussed with them all the WRONGS in their payment procedure and even communication set-up , even suggesting they should have someone here answering players complaints but apart from that all i can do is WAIT!!!! Happy about it? Most certainly NOT!!!

Hope you do well in your gambling !!!

 

[cabrerjc]

Don't worry Lucky1, I'm in your same boat. We'll stick together and wait it out. Trust me, I haven't deposited in months, and hit on a bonus free chip. You're lucky you at least got 2 payments. I just want to see at least 1 right now...to keep my hopes alive.

 

[anniemac]

.

As to Annie's comment , why would i be beating my head? It's only money and let's be real ...there's is absolutely nothing a person can do to force them to pay , and why anyone assumes that just because someone is waiting or asking about withdrawals that they continue to deposit and play there, is in my view simply stupid. I thought the CASINO COMPLAINTS section was exactly for that and not for those that are complaining being judged or diminished as i have seen in some cases

Lucky1,

Okey Dokey. Glad you got that off your chest. Hope you get paid.

 

[Lucky1]

CABRERJC

WE don't really have much choice except wait and in the meantime keep talking to them on live chat , the nicer you are communicating your frustration the better chance you have of being listened to. Surely this is not good business conduct on their part as i am sure they lose plenty of customers over this issue but we are in fact at their mercy !!!!!

Keep your hopes up as i am sure eventually we will get paid in full ......we hope!!!

Please post if you do get a payment and i will as well.

 

[footdr]

Too bad they don't seem to realize that nobody deposits again until they are paid and paid within an appropriate time. So they are probably losing revenue daily.

FYI I was told they are looking for a processor who can process check by courier. We will see.

personally, I won't be playing there again as over 32 days since they have approved my withdrawal. Too bad as I was a VIP for approx. 5 years.