Rushmore - withdrawal delay

[The Dude]

Rogued
https://www.casinomeister.com/rogue-casinos/

 

[cabrerjc]

Very unfortunate to see a casino that had been accredited take a nose-dive into the Rogue pit. I do have an update however, for those still waiting on checks or money.

I had a withdrawal approved on 1/9/12 for the max amount. It was approved via Wire Transfer, however I don't think it ever made it to the processor. I got an e-mail from Tara yesterday saying that a check was sent out yesterday via Fedex for the 1/9/12 amount. I received the check today, 2/8/12 via Fedex. The check is dated 1/12/12, so either it was cut 3 days after approval and was held onto for some reason, or the processor just put the date on to show which withdrawal it came from.

This check is the second one I have received now since they have started issuing checks, but from two different processors and banks. Now, I am not advocating that they are paying on time, or that anyone should jump back in and deposit. But, I am just keeping the forum updated with circumstances and dates. Hopefully this information can be helpful for others who are still in the same boat.

I'm crossing my fingers that the new withdrawals manager, Tara, is an organized task manager and can make things right. So far she seems to be communicating pretty well, and getting things done...but maybe its just because I've been upfront and direct with my e-mails.

 

[The Dude]

I am fed up with this Group and yes I will take action after I advise each and every other casino I play at what my intentions are and why I am forced to pursue my last resort of getting back the deposits/winnings they legally acknowledge owing me.

Just a quick note: charge backs are not the answer to slow pays. If you chargeback, the casino loses its processor and cause problems for everyone, including your fellow players.

You will also end up on third party negative databases, and will find yourself locked out of most casinos whether it's an RTG or not - makes no difference.

 

[SlotsLover]

Maybe a 'problem' casino or 'casino with problem'

Rogued
https://www.casinomeister.com/rogue-casinos/

I understand the frustration and why you have rogued them. I am also due money for many months. But as a loyal customer, I've always been paid every penny they have ever owed me, and given that there have been reports of checks coming in, I would (just my opinion) give this group a little more time before officially calling them a rogue. Maybe a "problem" casino, but certainly not a rogue like the casinos that cheat, rob, and simply do not pay. As I've said before, hypothetically I would love to buy any Rushmore debt at 85 - 90c on the dollar.

Especially after the reports of some checks coming in, is there anyone who does not thing everyone currently owed will be made good on their entire balances? I'd like to bet anyone a beer at the next meister conference (if I ever went to on) that everyone will be paid (albeit very slowly).

Just my feeling after playing at Rushmore since its inception.

 

[SlotsLover]

clarification

I just want to clarify that I completely understand why they are rogued, I am just voicing my opinion that I've always liked that group and, for whatever reason am inclined to give them the benefit of the doubt based on the way they behaved before their "fall from grace."

 

[takethemoney]

I just want to clarify that I completely understand why they are rogued, I am just voicing my opinion that I've always liked that group and, for whatever reason am inclined to give them the benefit of the doubt based on the way they behaved before their "fall from grace."

Get over it. They are Rogued. This call is the correct one, when you look at the bigger picture. Club World treats me like shit as far as payouts are concerned, but there is never a doubt about getting paid. When a casino makes too many excuses as to why they can't or choose not to pay a player a rightful win, then they have no business being in the casino business.....period.

 

[chuchu59]

I understand the frustration and why you have rogued them. I am also due money for many months. But as a loyal customer, I've always been paid every penny they have ever owed me, and given that there have been reports of checks coming in, I would (just my opinion) give this group a little more time before officially calling them a rogue. Maybe a "problem" casino, but certainly not a rogue like the casinos that cheat, rob, and simply do not pay. As I've said before, hypothetically I would love to buy any Rushmore debt at 85 - 90c on the dollar.

Especially after the reports of some checks coming in, is there anyone who does not thing everyone currently owed will be made good on their entire balances? I'd like to bet anyone a beer at the next meister conference (if I ever went to on) that everyone will be paid (albeit very slowly).

Just my feeling after playing at Rushmore since its inception.

Bryan has to look at the bigger picture and hope roguing them will bring them to ntheir senses. Over the past few months there have always been reports of payments trickling in and I do suspect its a tactic from the group to pay a certain percentage of players in a bid to earn themselves some undeserved acclamation. If they are having financial problems how can one be sure that they will not finally close shop and leave unpaid players high and dry? I understand that players that are due for payments will feel the roguing will push Rushmore over the edge making it more difficult to meet payments but as I said earlier Bryan has to take the interests of the whole gambling at heart.

 

[The Dude]

I just want to clarify that I completely understand why they are rogued, I am just voicing my opinion that I've always liked that group and, for whatever reason am inclined to give them the benefit of the doubt based on the way they behaved before their "fall from grace."

Believe me, I used to like them too. Back in the day they had Louise as their manager who did a bang up job. She was thorough, helpful, friendly and articulate. But there were internal issues at Rushmore, and they began to slip away from reality.

They were in the spotlight twice for being less than efficient (the above mentioned awards). We've posted warnings and had a slew of player complaints in the forum. But things have not changed and the casino has not made any effort to get it together.

I was going to toss them into the Not Recommended section, but after reviewing the past couple of years of the same ol' same ol', roguing was the only option.

 

[vinylweatherman]

I just want to clarify that I completely understand why they are rogued, I am just voicing my opinion that I've always liked that group and, for whatever reason am inclined to give them the benefit of the doubt based on the way they behaved before their "fall from grace."

They have repeatedly been given the benefit of the doubt, and each time they have shown it was not deserved. Far from jumping the gun, Bryan has been astonishingly tolerant as they went from one "processor problem" to another. Every time they pay a batch of withdrawals, they get positive publicity that leads to players giving them the benefit of the doubt and depositing, only to find that after a week or two of normal service, they run into yet another "processor problem". Other US operators hit the occasional problem, but none have gone through so many processors, and encountered so many problems, as Rushmore.

When several members start coming around to the idea of using the last resort of a chargeback, it is an indication that despite what they say, confidence that the group will eventually solve this problem is at rock bottom. Previously, it has always been thought that however long it takes, they will pay in the end. Now, although there is no sign that they will (intentionally) give up trying, it seems clear they are hiding a very BIG problem from all of us, and they are slowly losing the fight to fix it. This means that when it all goes wrong, it will be very sudden, and those awaiting payments will lose out all at once.

The fact that this latest batch of "processor problems" has affected players in the EU indicates this has nothing to do with the problems and high charges of doing business in the US market.


Despite this, they have increased their efforts to bring in fresh deposits. I played there once, took their SUB, and never played again since as they fell from grace that year. Despite not seing another cent from me in all that time, I was made a VIP last year, and am getting offers for all the VIP bonuses. I clearly do not deserve this status based on my play and loyalty, it looks like a ploy where they make everybody, active or not, a VIP if they think it might entice them to deposit again. Had they got rid of their Neteller hating term, they may even have succeeded last year. Now, they have no chance - they are in the pit.

If they follow previous form, they will again "grease the sqeaky wheel", and those players who are coming around to the idea of chargebacks (but who are careful in their choice of language so as to not say so directly) will find they receive some or all in order to make them give Rushmore more time.

If they are underfunded, these withdrawals are getting paid from the deposits of those players who still have faith that they will always be paid in the end. This is a steadily shrinking group of players, and this shrinkage is what could finally push them to breaking point.

 

[UriahHeep]

I agree with Casinomeister's decision.

I was receiving on Jan 2nd a mail message from William Harris - Accounts Manager telling me my previous withdrawals were approved and paid. This message is still saved in my mail inbox - on your disposal.
Of course so far I haven't received a single penny and of course two days ago I was receiving the same Tara's message promising to settle everything asap.

What I would like to underline is that a casino manager was telling me lies, and he did it by written.
We are not talking about a Chat Operator at his first day of work, we are talking about a Manager.

If a Casino Manager is telling me lies about withdrawals, how can I trust on casino's words about RTP% settings ?
If a Casino Manager is telling me lies about withdrawals, how can I trust on casinos' words about protection of my privacy ? (personal data given to other casinos and/or spammers)
If a Casino Manager is telling me lies about withdrawals, how can I trust on casino's words about security of my transactions ? (credit card data etcetera)

Answer is I cannot trust on them anymore.

I believe telling lies is one of the worst things a casino can do.
It would have been much better simply to be informed that the casino was a little bit underfunded and that consequently my withdrawals were expected to be delayed.

Just my 2 cents.

 

[footdr]

Just a quick note: charge backs are not the answer to slow pays. If you chargeback, the casino loses its processor and cause problems for everyone, including your fellow players.

You will also end up on third party negative databases, and will find yourself locked out of most casinos whether it's an RTG or not - makes no difference.

Yes I totally understand that chargebacks for slow pay is not appropriate. But at what point should it be considered "no pay". Legally you only have 90 days to dispute a charge for not providing the goods or service you were charged for. Naturally, this is somewhat tickly when it comes to these charges but the processor submitting the charges has the opportunity to pay you and 30 days to respond to the dispute. Hopefully they would decide to pay you what is owed in those 30 days so that the dispute would be resolved and they wouldn't have to deal with a charge back.

Fortunately, VIP support called me today and said that they got rid of that processor and have a new one and I am on an expedite to pay list and will receive an update phone call on Sun. I have been a VIP with the group for 4-5 years deposited consist. and usually have few problems being paid plus support has always treated me well and their bonuses are good.

I will be paid eventually. Nobody really wants to dispute any merchants charges but there comes a point that you have to if the 90 days is about up and they still haven't abided by their own terms and conditions. The majority of the time once the bank contacts them, the problem is resolved within the 30 days they have to respond.

It is illegal to reverse charges when you got the service you paid for and the merchant meets the provisions of the terms or contract, so disputing charges simply because you didn't win is illegal.

 

[chuchu59]

Yes I totally understand that chargebacks for slow pay is not appropriate. But at what point should it be considered "no pay". Legally you only have 90 days to dispute a charge for not providing the goods or service you were charged for. Naturally, this is somewhat tickly when it comes to these charges but the processor submitting the charges has the opportunity to pay you and 30 days to respond to the dispute. Hopefully they would decide to pay you what is owed in those 30 days so that the dispute would be resolved and they wouldn't have to deal with a charge back.

Fortunately, VIP support called me today and said that they got rid of that processor and have a new one and I am on an expedite to pay list and will receive an update phone call on Sun. I have been a VIP with the group for 4-5 years deposited consist. and usually have few problems being paid plus support has always treated me well and their bonuses are good.

I will be paid eventually. Nobody really wants to dispute any merchants charges but there comes a point that you have to if the 90 days is about up and they still haven't abided by their own terms and conditions. The majority of the time once the bank contacts them, the problem is resolved within the 30 days they have to respond.

It is illegal to reverse charges when you got the service you paid for and the merchant meets the provisions of the terms or contract, so disputing charges simply because you didn't win is illegal.

Do what you want Footdr but if you are trying to garner support from the forum you wont get it. Its really quite complex actually and chargebacks must be used as a last resort when everything else fails. In my little mind I cant help thinking some others will follow suit especially when they estimate the chargebacks they dispute are greater in amount than the cashouts they are owed. I am sure this doesnt apply to you as you surely wont do such a thing will you?

 

[Charish]

Rushmore

There are tactics we as players can do.... number 1 stop playing there. Number 2 I found that if threatened with contacting thier government the withdrawals department would suddenly respond to my emails. I have addresses if anyone is interested....

 

[footdr]

Do what you want Footdr but if you are trying to garner support from the forum you wont get it. Its really quite complex actually and chargebacks must be used as a last resort when everything else fails. In my little mind I cant help thinking some others will follow suit especially when they estimate the chargebacks they dispute are greater in amount than the cashouts they are owed. I am sure this doesnt apply to you as you surely wont do such a thing will you?

No I wouldn't, as I am an honest person who owns a business. Also, it doesn't become a "chargeback" unless the processor/merchant submitting the charge fails to respond to the "dispute". As I said, the majority of the time just filing a dispute results in them providing the service they agreed to and the terms they agreed to, in this case paying your winnings. In bank terms, a dispute is not a charge back. The bank doesn't chargeback to the merchant/processor unless they fail to respond to the dispute within 30 days and provide a satisfactory explanation or remedy the dispute. Some banks give them up to 90 days to respond or correct the situation. The bank decides after receiving the response whether to chargeback the transaction or rule in favor of the merchant. that is how the process works.

 

[Nifty29]

No I wouldn't, as I am an honest person who owns a business. Also, it doesn't become a "chargeback" unless the processor/merchant submitting the charge fails to respond to the "dispute". As I said, the majority of the time just filing a dispute results in them providing the service they agreed to and the terms they agreed to, in this case paying your winnings. In bank terms, a dispute is not a charge back. The bank doesn't chargeback to the merchant/processor unless they fail to respond to the dispute within 30 days and provide a satisfactory explanation or remedy the dispute. Some banks give them up to 90 days to respond or correct the situation. The bank decides after receiving the response whether to chargeback the transaction or rule in favor of the merchant. that is how the process works.

The part that you're going to have trouble with is that the casino has not refused to pay your winnings. Further, there is nothing in the terms and conditions that states the casino will pay in a certain timeframe. The withdrawal information on the website is a guide only and does not form part of contract.

You actually did receive the service you paid for thus far I.e. the casino games, and the only remaining process is the payment of winnings. As I said, unless they refuse to pay, and unless you can show that they're not paying anyone else (which you can't), then the casino may well win the dispute. On the other hand, given that they probably use a different processor now, they may decide to allow the chargeback (since it won't affect their new processor), cancel your cashout, and list your details on every industry database they can find, ensuring that you have no end of trouble at casinos in the future, and that you run the risk of having winnings at said casinos confiscated.

It's why disputing charges (which is another name for charging back at CM at least) is never a good idea, and is in fact grounds for being permanently banned here regardless of the circumstances.

I've never heard of rushnomore not paying legitimate winners. The issue is that they are ridiclously slow. I know you probably don't like to hear this, but they have been slow-paying for a LONG time now, certainly long before you deposited and cashed out, and have a history of intermittent extreme delays over the past few years,....all of which you were aware of before you played. Due to this, you (and others in your situation) need to accept a fair slice of responsibility for your own predicament. I do think its awful service and there's no excuse, but its hard to have sympathy given you had more than an inkling that it might happen. You, and others, were prepared to run the gauntlet for the sake of their juicy bonuses, and you are paying the price. It's the same thing we hear from members who get ripped off by known rogues I.e "yeah I know they had a questionable reputation but the bonuses were too good to miss"......and most of us say to them, as I'm saying to you...."You went in with both eyes open and made a poor decision. Take it as a learning experience, and continue to hope that you might get paid"

I also agree that charging back is selfish, as it could have knock on effects on other players which is most certainly not fair.

 

[footdr]

Not paying someone when you have agreed to is fraud. While they may not have a time frame the Banks do. I am not disputing the charges because I know I will be paid. But, I payed to play with the agreement that if I win I would be paid the amount due me. 60 days is a reasonable time to expect them to pay as agreed as that is what the bank regulations use. I took this opportunity to explain the banking regulations and laws regarding using your credit to purchase goods and services online and what your rights are if the "merchant" doesn't keep their end of the agreement.

Simple enough.

If those players that played at what CM lists as Rougued and they don't get paid they have the right to take legal action and if more players did this, the rougues would either go out of business or start treating players right and pay them. Bad businesses don't need to be in business.

 

[nikkidog]

Rushmore

I was told by live chat yesterday that they are no longer issuing checks to players who have been waiting for a wire transfer. I received an email from Tara on 2/8/2012 asking me to confirm my mailing address in the event that should send me a check. When I spoke to live chat they said that they have not yet located my wire transfer that was sent out on 12/5/2012, and that would not be able to pay me until they found the funds and it will not be paid my check but new the new processor they have. They said you will be paid, but said when they did not know. Has anyone else been told this and has anyone who has been waiting for a wire transfer received a check in the last few days. My withdrawal was requested on 11/26/2011 and approved on 12/1/2011.

 

[cabrerjc]

I was told by live chat yesterday that they are no longer issuing checks to players who have been waiting for a wire transfer. I received an email from Tara on 2/8/2012 asking me to confirm my mailing address in the event that should send me a check. When I spoke to live chat they said that they have not yet located my wire transfer that was sent out on 12/5/2012, and that would not be able to pay me until they found the funds and it will not be paid my check but new the new processor they have. They said you will be paid, but said when they did not know. Has anyone else been told this and has anyone who has been waiting for a wire transfer received a check in the last few days. My withdrawal was requested on 11/26/2011 and approved on 12/1/2011.

I was told by live chat that they got rid of the checks because the processor couldn't keep up with them all. She said they might start using checks again in the future, but right now its WT again or PayMyCard. The checks I have received weren't for the missing Wire Transfers from 11/24 and 12/1. I think I'm still in the same boat with those funds being missing. Checks seemed to get to me very fast and cleared, because I think the processor they came from is one that Club World uses or at least used to within recent memory. I have faith in this processor...maybe not so much in the establishment sending them the info though.

 

[Nicla]

I have read into another place or forum, they pay in two weeks and also there was people thanking, so I don't think they are so bad. When I was paid (350 usd) it tooks 3 weeks , it was last month.

 

[oldtrvlagt]

I have read into another place or forum, they pay in two weeks and also there was people thanking, so I don't think they are so bad. When I was paid (350 usd) it tooks 3 weeks , it was last month.

"I don't think they are so bad", are you serious? Try waiting 2 1/2 months, or in the case of some people here 3 months! It's ridiculous when other casinos can process a withdrawal in a week.

 

[Nicla]

sorry, I'm not a veteran of online gambling and didn't know what you wrote. 2 months? I think , yes, it's really too much. Maybe those are very big winnings ?

 

[footdr]

Ok.......

I previously posted that "Thomas" a vip rep called me on 2/10 to say I was put on a "expedite" payment list and that he would call me Sunday the 12th to update me. I didn't receive the call.

I recently emailed that if no payment received by 2/27 I would take legal action.

We will see what happens and I will post here.

 

[Nifty29]

I previously posted that "Thomas" a vip rep called me on 2/10 to say I was put on a "expedite" payment list and that he would call me Sunday the 12th to update me. I didn't receive the call.

I recently emailed that if no payment received by 2/27 I would take legal action.

We will see what happens and I will post here.

What legal action could you take, and where could you take it?

Since Rushmore is not in the USA, you would be wasting your time in the US courts.

You'll find it almost impossible to sue them anywhere else either. You're better off just waiting, as they will pay you eventually.

 

[oldtrvlagt]

sorry, I'm not a veteran of online gambling and didn't know what you wrote. 2 months? I think , yes, it's really too much. Maybe those are very big winnings ?

A properly run casino (who accepts deposits within an instant of receiving them) should be able to pay in less than a week. It doesn't matter if it is $300 or $2000, a well funded, honest, reliable,safe casino should have no problem at all.

That is my 2 cents worth.

 

[cabrerjc]

Club World Check vs. Rushmore

So I've started a race of sorts now. Yesterday Club World gave me a $100 VIP bonus, which luckily I was able to win the max cashout. I requested a Courier Check about the middle of the afternoon. The bonus was withdrawn as usual and it was approved sometime this morning while I was sleeping. So less than 24 hours from request to approval.

On the flip side, since Rushmore has revamped their entire withdrawal process and processor. I've had to request a bunch of withdrawals either via Wire Transfer or PayMyCard. I requested the same amount as Club World to be withdrawn via PayMyCard on 2/9/12 and it has yet to be approved.

So, who wants to put wagers on what I will receive first. A check from Rushmore (from numerous previous withdrawals), A PayMyCard deposit from Rushmore, or a Courier Check from Club World?

I'm not going to tell you what my guess is...but you could probably figure it out.

 

[sds213]

RUSHMORE - LATEST UPDATE

A properly run casino (who accepts deposits within an instant of receiving them) should be able to pay in less than a week. It doesn't matter if it is $300 or $2000, a well funded, honest, reliable,safe casino should have no problem at all.

That is my 2 cents worth.

Just to let everyone know, this is the e-mail I received yesterday.

Dear Diane,

I apologize for the late reply. As you are a very valued customer with, us we have refunded your winnings of $700 back to your credit card.
I apologize once again as i know this was a huge inconvenience.


Kind regards

Tara Murdoch
Withdrawals Manager

So, we shall see. I really don't know what this means and how long it will take. I requested a $700 withdrawal back in December, 2011. I did ask Tara yesterday how long will this take to be put back on my card and the answer I got was "I really don't know, we never processed anything this way before, but please let me know when you receive your money."

My question is when will that be? Does anyone know how long it takes? This was a Visa/Debit card and should go back to my Chase account. HELP......

Thanks,

Diane

 

[nikkidog]

Rushmore

How do you get Tara to respond to your email. My withdrawal that was requested on 11/28/2011 and approved on 12/1/2011, still has not been received. They said it was sent out on 1/5/2012, but my bank has no record of a wire transfer. I did receive an email from her 2 weeks ago asking me to verify my mailing address in the event they should send me a check. They said that they are trying to track down my wire transfer, I was told that over a month ago. They said they would not be able to send a new wire transfer with the new processor until they find the other wire transfer. I was told by live chat that they are no longer issuing checks to people who were expecting a wire transfer. I can never get her to respond to my emails. and when I do after a couple of weeks it is the same answer. no new update, will contact you when we have an update, still trying to locate your wire transfer.

 

[UriahHeep]

update

Rushmore

My November / December wins have been paid today.

Late, very late, but I finally got them.

 

[KasinoKing]

These ongoing payment delays from this group are totally unacceptable in my book.
They've been like this for at least 18 months now. I stopped promoting them over this issue a year ago and I'm very glad to see that CasinoMeister tossed them on the Rogue List earlier this month.

Definitely a group to avoid IMHO.

KK

 

[cabrerjc]

Rushmore

My November / December wins have been paid today.

Late, very late, but I finally got them.

Well we all want to know your secret. A bunch of us are still waiting for late November/Early December withdrawals. Did they send a check or was it via Wire Transfer? So many questions.

 

[UriahHeep]

Well we all want to know your secret. A bunch of us are still waiting for late November/Early December withdrawals. Did they send a check or was it via Wire Transfer? So many questions.

there is no secret believe me.
I have been simply waiting for.
I deposited thru credit card (since they don't accept Neteller to redeem bonus codes... ), and conquently the only way they had to pay my winnings was thru T/T. That's what they did.
Received today on my bank account.

The purpose of my post was not to say the Rushmore is OK now. They are NG and I am not going to deposit there anymore.
The purpose of my update was to give some hope to all people who is waiting for (as I was till yesterday).

 

[sds213]

Rushmore Withdrawal Problems

Well, what I did was email Tara every day and some of my emails weren't so sweet. I didn't curse. I also told her I posted on AskGamblers.com, Casino reviews and any other sites I knew of and that she should read what everyone is saying about Rushmore. And, that it is sad that no one from Rushmore (manager) can fess up.

So, bottom line I sent an email on a daily basis. And, guess what? I told you guys that she told me in an email on Monday my funds went back to my credit card and it did. I received them today.

She asked that I let her know when I receive them. I will, but I figured I'd let her sweat a few days at least till the weekend.

I promise you this, I will never play at "RUSHNOMORE" again.

Does anyone have an honest quick paying casino for US players? Would love to know.

Thanks,

Diane

 

[Diane]

Well, what I did was email Tara every day and some of my emails weren't so sweet. I didn't curse. I also told her I posted on AskGamblers.com, Casino reviews and any other sites I knew of and that she should read what everyone is saying about Rushmore. And, that it is sad that no one from Rushmore (manager) can fess up.

So, bottom line I sent an email on a daily basis. And, guess what? I told you guys that she told me in an email on Monday my funds went back to my credit card and it did. I received them today.

She asked that I let her know when I receive them. I will, but I figured I'd let her sweat a few days at least till the weekend.

I promise you this, I will never play at "RUSHNOMORE" again.

Does anyone have an honest quick paying casino for US players? Would love to know.

Thanks,

Diane

_____________________________________________________________________
From one "Diane" to another "Diane"

Club World Group
Liberty Slots
Jackpot Capital
3 Dice
Slotocash
Treasure Mile (Genesys Group)

IMO -- These are all "honest" and offer REASONABLY quick paying alternatives for US based players.........

There are some other sites that I like and play at regularly --but other CM members have not had as good of experiences, so I won't name them here.

FWIW,
Diane

 

[sds213]

Diane to Diane

Hi Diane,

Thanks so much. I will try one of them.

Diane

_____________________________________________________________________
From one "Diane" to another "Diane"

Club World Group
Liberty Slots
Jackpot Capital
3 Dice
Slotocash
Treasure Mile (Genesys Group)

IMO -- These are all "honest" and offer REASONABLY quick paying alternatives for US based players.........

There are some other sites that I like and play at regularly --but other CM members have not had as good of experiences, so I won't name them here.

FWIW,
Diane

 

[cabrerjc]

My Detective Work

So I just received a check today, 2/16/12, from Club World (approved 2/13/12). It is from the same processor they have been using for a while. The interesting thing, and this is what I suspected, is that I received 2 checks from Rushmore (2/3/12 and 2/8/12) from the exact same processor.

Since Club World has been using this processor for some time, and have been fairly consistent with payments, then it is fair to say that Rushmore's payment problems now cannot be blamed on the processor. If Club World continues to pay out quickly and regularly, then there really is no reason for Rushmore to be continually late...unless they aren't being managed properly internally.

Again, I'm not advocating anyone jump back in and deposit. I'm merely laying out the pieces of the puzzle as I see it. If its a low funds issue, then having a great processor won't be of much help.

 

[nikkidog]

Rushmore

I still have not received my winnings from my withdrawal that was approved on 12/1/21011. I received an email from Tara on 2/8/2/12 asking me to confirm my mailing address in theevent they should have to send me a check. The email I receivd before that was on 1/8/2012 telling me that they were in the process of getting a tracking number to try and track down were my wire transfer was. They did get a tracking after about 3 weeks . They gave me the tracking number and was told them to check with my bank. . I checked with my bank and was told there was no record of a wire transfer to my account. I emailed the withdrawals department many many times and have not received a response to any of my emails. I went to live chat and told them the same thing and they said they would leave a message for Tara to contact me. Have not heard one word from her. Yesterday I was told that I have to check with the Bank of America, which is not even my bank. They said I had to contact the bank of America because all wire transfer go to the Bank of America before it reaches our bank. I asked why I was not told that before and they would not give me an answer. Just said to check with the bank of America. I really do not believe anything they say and believe this is just another stall for not paying me. I have been told so many different stories about this withdrawal. When I received the first email from Tara and she said that she was no in charge of withdrawals , I thought that maybe things would improve, but she does not not even have the courtesy to answer my emails. So nothing has changed.

 

[footdr]

Just to let everyone know, this is the e-mail I received yesterday.

Dear Diane,

I apologize for the late reply. As you are a very valued customer with, us we have refunded your winnings of $700 back to your credit card.
I apologize once again as i know this was a huge inconvenience.


Kind regards

Tara Murdoch
Withdrawals Manager

So, we shall see. I really don't know what this means and how long it will take. I requested a $700 withdrawal back in December, 2011. I did ask Tara yesterday how long will this take to be put back on my card and the answer I got was "I really don't know, we never processed anything this way before, but please let me know when you receive your money."

My question is when will that be? Does anyone know how long it takes? This was a Visa/Debit card and should go back to my Chase account. HELP......

Thanks,

Diane

I also am waiting for payment since Dec. 18th but VIP support told me they couldn't pay me via credit or debit as I hadn't made a deposit since making my withdrawal and they could only reimburse my credit/debit card if I had deposited the amount of my withdrawal within the past 2months.

So did you make 700.00 worth of deposits in Jan. and Feb.?

Or are they give me a bunch of bull?

 

[nikkidog]

Rushmore

Has anyone who is waiting for lost a wire transfer and was given a tracking number been told to call the Bank of America and give them the tracking because all wire transfer goes through them before it is sent to to our bank accounts.That is what they are telling me to do. They said they think that my wire transfer is stuck there. Find it very hard to believe anything they tell me.

 

[cabrerjc]

Has anyone who is waiting for lost a wire transfer and was given a tracking number been told to call the Bank of America and give them the tracking because all wire transfer goes through them before it is sent to to our bank accounts.That is what they are telling me to do. They said they think that my wire transfer is stuck there. Find it very hard to believe anything they tell me.

I'm still waiting for a bunch of withdrawals from that timeframe. Never got a tracking number or anything. However on December 13th I had received a Wire Transfer from a withdrawal approved on 10/28. It was definitely wired to me straight from the processor, and not Bank of America. Whether or not that payment processor uses Bank of America is another story. Things don't just get stuck, if they aren't sent and received properly they will go back to the processor. That still sounds like a lot of bull to me.

 

[nikkidog]

Rushmore

I also think it sounds like a bunch of bull. I asked Sam in live chat why has not anyone told me this story about the Bank Of America before and he would not answer that question. Just did not respond to that question at all and then the chat session just ended.

 

[sds213]

Rushmore Withdrawal Problems

I also am waiting for payment since Dec. 18th but VIP support told me they couldn't pay me via credit or debit as I hadn't made a deposit since making my withdrawal and they could only reimburse my credit/debit card if I had deposited the amount of my withdrawal within the past 2months.

So did you make 700.00 worth of deposits in Jan. and Feb.?

Or are they give me a bunch of bull?

No, I did not play in Rushmore in Jan or Feb. I did play in December and was aggravated with them and wouldn't play there any more. I refuse to put my money into that casino.

 

[footdr]

sorry to ask so many questions......

No, I did not play in Rushmore in Jan or Feb. I did play in December and was aggravated with them and wouldn't play there any more. I refuse to put my money into that casino.

The vip rep said you must have made a deposit after requesting your withdrawal in december and after it was removed from pending, is that what happened? Did you deposit and play again after your withdrawal request was removed from pending in December?

This is very important as if you did, then they are telling me the truth as to why they can't pay me my $800.00 back to my debit card. If you did not make anymore deposits following your withdrawal request, then they are not telling me the truth.

Please help me

 

[cabrerjc]

Honestly I'm thinking the Pay My Credit card is a type of refund, so if you haven't made a purchase then they may only have a 60 day window in which you can get refunded. Its not like an account you can add funds to. If anyone else knows please chime in, because its a new way of withdrawals and I'm sure we'd all like to know.

I do know that it should only take a few days to get a Pay My Card refund though. I got one from Club World this week, and from approval to back into my account was 2 days.

 

[footdr]

Honestly I'm thinking the Pay My Credit card is a type of refund, so if you haven't made a purchase then they may only have a 60 day window in which you can get refunded. Its not like an account you can add funds to. If anyone else knows please chime in, because its a new way of withdrawals and I'm sure we'd all like to know.

I do know that it should only take a few days to get a Pay My Card refund though. I got one from Club World this week, and from approval to back into my account was 2 days.

Yes there is no problem requesting Pay my card if you have just deposited, played and won and then request a withdrawal via this method. The problem is that they say they can't do it unless you have deposited within two months "following" you withdrawal being approved. Sorry, but I wasn't going to deposit again until I was paid the money they owed me. So if you have been waiting for a wire and haven't deposited again since making that withdrawal in December, they won't do it.

 

[jk88888888]

Cherry Red Casino/Rushmore

I too am having problems getting my money. My withdrawal was approved on the 2nd of January 2012 still have not gotten paid even after weekly phone calls and several e-mails (with no response)! I have also been told that there has been a problem with the "processor"? Have also been told would get a check by mail and now supposedly they have a NEW processor???

I know I am just gettting the run around! Has anyone gotten their money and how long did it finally take? I played Rushmore a couple years back and had no problems, so I thought I would be ok. So much for thinking......

 

[KasinoKing]

I know I am just getting the run around! Has anyone gotten their money and how long did it finally take? I played Rushmore a couple years back and had no problems, so I thought I would be ok. So much for thinking......

As mentioned above, a couple of years ago they were A-OK. They were even Accredited by Casinomeister I believe.
But then about 18-24 months ago everything went t*ts-up and the payment delays started.
Just this month CM put them on the Rogue List where they belong.

KK

 

[footdr]

I too am having problems getting my money. My withdrawal was approved on the 2nd of January 2012 still have not gotten paid even after weekly phone calls and several e-mails (with no response)! I have also been told that there has been a problem with the "processor"? Have also been told would get a check by mail and now supposedly they have a NEW processor???

I know I am just gettting the run around! Has anyone gotten their money and how long did it finally take? I played Rushmore a couple years back and had no problems, so I thought I would be ok. So much for thinking......

email the cashier or call and ask if payment can be changed to credit the amount back to your credit/debit card. Worth a try.

The last update I got from a vip rep. was that they were in the process of testing the new processors ability to successfully process wires. That was 2 days ago.

 

[jk88888888]

Thank You

Thank You footdr for the suggestion I will call the VIP and see what can be done. I will let eveyone know after I find out.

 

[footdr]

Thank You footdr for the suggestion I will call the VIP and see what can be done. I will let eveyone know after I find out.

My only purpose being a member here is to help other players if I can and get information regarding new casinos, new games, others experiences and problems others are experiencing. I would hope that is why anyone here is a member. Please pm me with the results of your contact and also I would ask to speak with Thomas or oscar who are VIP Support Reps.

 

[footdr]

It is bull

I also think it sounds like a bunch of bull. I asked Sam in live chat why has not anyone told me this story about the Bank Of America before and he would not answer that question. Just did not respond to that question at all and then the chat session just ended.

I have banked at BOA for 30 years and not once has a wire been rejected. My last wire to BOA was recieved this past week. I can only believe they are either being untruthful or the wire wasn't processed properly. If it was returned to the originator, then the money should have been returned to the casino or if the information was incorrect, they should have requested the correct information from the casino. Period. There is no excuse for not knowing the status of a wire or the whereabouts of the money they transmitted. I have been in business for 35+ years and that is just not how the banking system works. Just as rushmores processor saying that can't refund debit/credit cards if you haven't made a charge/deposit in the last two months. If a player or customer has made charges that are equal to or above the amount of the refund, it does not matter when those charges were made, you as a merchant/processor can refund the money.

therefore, I am suspicious of everything I have been told by the casino. I also urge those still waiting for payment to read a post by a player on casinodeal.com where they refunded him his deposits to his card when his winnings/withdrawal was for more. I question whether they would have refunded his deposits if they were more than he won. If so, I opt for that