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Ruby Fortune deviating from my question ??

Discussion in 'Online Casinos' started by NewOrleans, Oct 31, 2008.

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    Oct 31, 2008
  1. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick

    An online representative will be with you shortly. You are currently number 1 in the queue.

    All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

    All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

    All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

    All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

    You are now chatting with 'Buyi'

    Buyi: Hello. How may I assist you?

    Julien: do you charge my card as a cash advance?

    Buyi: End Time: 23:59 GMT. on Saturday 1st November, 2008

    Julien: will my transactions here charge me as a cash advance on my credit card?

    Julien: yes no maybe so ? :)

    Buyi: it may take up to 8 business days for your credit / debit card to be charged fro your deposits at our casino

    Julien: but will it be charged as a cash advance is what i am wondering

    Buyi: I'm sorry for the delay. I'll be right with you.

    Julien: no problem

    Buyi: that's correct

    Julien: so it will be charged as a cash advance

    Julien: please use a complete sentance what is correct?

    Julien: don't mean to act like a ding bat we just have to be 100% clear on this matter :)

    There may be a problem communicating with Buyi. Please wait while your chat is transferred to another operator.

    You are now chatting with 'Rushda'

    Rushda: Hello. How may I assist you?

    Julien: as all transactions here charged as a cash advance on my credit card?

    Julien: the reason i ask is because i was only charged for one cash advance on my 150$ deposit but not for my 20$ and 50$ deposit

    Julien: are transactions below 100$ not charged as a cash advance

    Julien: are all transactions here charged as a cash advance on my credit card ? or not

    Rushda: Thank you for waiting. I'll be with you in just a moment.

    Julien: alright

    Rushda: I will be right with you.

    Julien: yup

    Rushda: Thank you for waiting. I'll be with you in just a moment
    Rushda: I'm sorry for the delay. I'll be right with you.

    Rushda: thank you for waiting, your deposit is credited immediately, however the funds may reflect at a later date on your statment

    Rushda: *statement

    Julien: that was not my question though

    Julien: will this transaction be charged as a regular transaction or a cash advance

    Julien: cash advance = i go to the atm machine and take out 20$ cash from my credit card regular transaction = i go to a store and use my credit card

    [Max says: this bit was left out. :rolleyes: ]
    Still waiting for an answer and expect the same response...your card will be charged at a later date blah blah blah IS IT CHARGED AS A DAMN CASH ADVANCE OR NOT!!!!!!!!!!!

    Just a little live chat customer service humor :)
     
    Last edited by a moderator: Nov 5, 2008
  2. Oct 31, 2008
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Where's the icon for shaking your head ?? Unfreaking real...do they just go out and pick these people up off of the street or what...:rolleyes:
     
  4. Nov 1, 2008
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Seems they are using an AI to answer. They scan keywords in the question, and come up with the answer that most fits.

    They will not have this one though, as it is down to the credit card company what they treat as cash advances and purchases.

    There is a code that merchants send with the transaction that identifies their business. Card companies use this to decide how to treat it. If the code comes back as "gambling transaction", some cards will treat it as a cash advance, while others will simply allow all codes to be treated as purchases.

    Mastercard will use this code to deny gambling transactions, and some VISA cards also do this. It will also depend on which processor routes the transaction to the card, some may well have the "wrong" merchant code as a deliberate device to get past UIGEA, but this also means that non-US players will have the wrong type of transaction noted, and may not get charged properly by the card company.

    Here in the UK, most card companies have a specific way they treat gambling transactions, as they see them as not so much a purchase of goods, but a purchase of money to be used in a casino environment, for which no "goods" will ever materialise. Treating them as cash advances can also get them out of covering them under the consumer credit act.
     
  6. Nov 4, 2008
  7. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Can be cash advances

    Hi all,

    My apologies for the chat. That is not good enough.
    We do not use bots or scanners for live chat, all real people however reading that chat I can appreciate the comment.

    Some banks do charge cash advance fees for deposits and the purchases are cash advances.
    This is due to the funds being reserved up front, but only debited a few days later.
    We always try and reconcile funds within a day or two to ensure the debit reflects as close to the purchase as possible.

    To answer your question: Yes, some banks will charge the deposit as a cash advance.


    Hopefully this clarifies things.

    Regards,

    Darran
     
  8. Nov 4, 2008
  9. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Correction.

    Hi,

    I received the actual transcript and it seems like the last bit was left out of your post.

    Julien: will this transaction be charged as a regular transaction or a cash advance
    Julien: cash advance = i go to the atm machine and take out 20$ cash from my credit card regular transaction = i go to a store and use my credit card
    Rushda: yes, it is taken as a cash advance
    Julien: ok

    Just to clarify I think that was a direct answer.

    Kind regards,

    Darran
     
    Last edited: Nov 4, 2008
    4 people like this.
  10. Nov 4, 2008
  11. mercy

    mercy Banned User - multiple banned accounts

    Occupation:
    n/a
    Location:
    us
    I am beginning to find your posts rather immature and attention getting, but this one takes the cake.

    Making a legitimate complaint against an accredited casino is one thing, but to complain without including all of the information is shamefull.

    I bet the rep on this forum really enjoyed spending what was probably a half hour looking into your false complaint:mad:

     
    Last edited: Nov 4, 2008
    2 people like this.
  12. Nov 4, 2008
  13. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    not only being childish stupid I could go on
    you could have cost Rushda their job
    maybe that was your itention all along

    times are tough all over I never believed
    your RTG bullcrap an after this I am glad I didnt
    fall under your spell like a very upstanding
    member did

    you should be ashamed

    Cindy
     
    2 people like this.
  14. Nov 4, 2008
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Don't feed the trolls....

    and yes, they should be banned, at least for a couple of weeks....maybe then they'll grow up?
     
    2 people like this.
  16. Nov 4, 2008
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I've spliced the omitted text back into the original transcript.
     
    7 people like this.
  18. Nov 4, 2008
  19. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Now I remember what the Ignore function is for....
     
    2 people like this.
  20. Nov 4, 2008
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    While I don't play at Spin Palace/Ruby Fortune anymore, I have always found them to be one of the better MG groups out there. And Darran to be one of the better reps on here. Matter of fact when I was an affiliate, this is one of only three casino groups I felt compelled to promote....along with Roxy Palace and 32Red. Definitely one of the better ones.

    Shame on you New Orleans...I've about had it up to here with some of your shit. Why don't you take a break and come back in about five or six years when you've (hopefully) matured somewhat.

    It's bad enough we have to deal with truly evil casinos (ie. Virtual et al), but to have to put up with this? Sorry Darran, I'm sure you know this isn't the norm here.
     
    1 person likes this.
  22. Nov 4, 2008
  23. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    I never believed his post right from the start. I have said before his motive is to try and ruin this forum or at least make a joke of it
     
    2 people like this.
  24. Nov 4, 2008
  25. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    LOL

    wow I got their attention :) and you know what? it wasn't even charged as a cash advanced it was charged as cable payment you ass fu{ks.And you know what? MY CREDIT CARD COMPANY NOW KNOWS ABOUT IT AND IS ABOUT TO EXPOSE YOUR ASS TO ALL CREDIT CARD COMPANIES HAHAHAHAHAHAHAH

    The joke was on you then you turned the joke on me but I turned it back on you ass fu[ks!
     
  26. Nov 4, 2008
  27. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    My credit card was suppose to deny your transactions also and they will deny it in the future and other credit card companies will too,so ur little cable payment deviation of payment methods is over.
     
  28. Nov 4, 2008
  29. mercy

    mercy Banned User - multiple banned accounts

    Occupation:
    n/a
    Location:
    us

    I just quoted you so you couldn't edit this lovely piece of prose.I hope the mods take the appropriate action on this infantile rant.
     
    1 person likes this.
  30. Nov 4, 2008
  31. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    You got their attention? So this is all a big joke to you then right? And you seem quite proud of yourself that you may have fucked things up for everyone else just because you're acting like an idiot.

    Well people, when your CC transaction gets denied, you know who to thank. :rolleyes:

    I've reported your post BTW, and neg repped you (which I hardly ever do).
     
    1 person likes this.
  32. Nov 4, 2008
  33. mercy

    mercy Banned User - multiple banned accounts

    Occupation:
    n/a
    Location:
    us
    We both reported his post, I can't neg rep him anymore.:D
     
  34. Nov 4, 2008
  35. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    Whatever I'm done with Cashinomeister anyway and yes the reason the increasing number of credit cards transactions don't work is because their codes are being reported.And since they can't take a halloween prank well screw you all.
     
  36. Nov 4, 2008
  37. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    you guys are way too serious,first I know they replied and second did you forget this line JUST A LITTLE LIVE CHAT HUMOR
    HUMOR- H U M O R as in JOKE
    J O K E
     
  38. Nov 4, 2008
  39. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    When you deliberately go out of your way to mislead people here, and in the process, drag one of the decent casinos through the mud.....there is ZERO humorous about that.

    Glad you're done with Casinomeister. My eight year old visits some kid's sites that would be more suited to you I think. I'd be happy to provide some links if need be.

    These are real adults here, who gamble with REAL money. And businesses, and employees whose jobs at those businesses, feed their families. Rag all you want on the bad ones, but to do what you did to a reputable company is completely juvenile....and not a joke.

    Sayonara, arrivederci, ciao.....see ya.
     
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