- Aug 3, 2002
- Las Vegas
I just tried Royal Vegas as advertised on this site. I found the games fair and fun, I deposited by Firepay just like I always do to 3 casinos I play on. Today I was looking for a bonus and something new. After playing for hours I was up to $125 from my $100 deposit and had just split aces into 2 21's for $16 a piece when the software crashed. I tried to log back in but it said I was locked out. I tried to send emails but I get "Unable to deliver the message due to a communications failure" just like I get from all the other emails on that domain I send to, I call the 1-800 # and after 2 tries I have a guy tell me I'm on some high risk list because of a bad credit card, I havent charged anything in years on the net since they stopped allowing Discover for online gaming. He then told me I only had $70 in the account (not true it was $125 about to win $32 more I checked the balance before I hit the OK on the casino error message) and they would refund me the $70 but not the $125 I had or even my $100 deposit back. This is sooooo wrong, especially for someone who it seemed was on the up and up by being on this site and having zero complaints. I play at 3 casinos w/o any problem and have never charged back. They wouldnt even tell me where this list is or what casino claims I never paid them. Can someone give me an idea on how to get all my money or at least my $100 back? I see no other complaints about them and their games seemed very fair so maybe someone has an idea since they dont seem to be scam artists, they just locked me out in the middle of getting paid. Maybe I should be happy they didnt totally rip me off, well I guess I'll know that when the money gets back to firepay.