Royal Panda deposits despite SE on Sister Site

Newmanhmfc1994

Newbie member
PABnoaccred
Joined
Jun 18, 2019
Location
Edinburgh
Hello all,

I am new here and yes unfortunately this is one of these SE deposit cases.

Basically, I self excluded from BET UK on 18/06/2018 for a period of 5 years. BET UK and Royal Panda have confirmed to me just last week that my self exclusion should have been across all the sister companies within Leo Vegas group and Royal Panda.

Unfortunately this was not the case. My SE for royal Panda and all the other sister companies only went live as of 10/06/2019.. during this time I deposited and played with (No withdrawals) £49,000.

Within each account I have used the same name, DOB, address email address. I have not try to manipulate any self exclusion system or create any duplicate accounts.

Do I have a case to claim back these deposits?

I appreciate the help guys as I am really lost and confused.

Thanks,
Mark
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Newmanhmfc1994

Newbie member
PABnoaccred
Joined
Jun 18, 2019
Location
Edinburgh
First question: have you asked the casino to refund your deposits?

Second question: have you contacted the rep here for assistance? (https://www.casinomeister.com/forums/members/melvin-panda.39849/)

Third question: assuming you've done all of the above have you considered using our Complaints service? Submit Your Online Casino Complaint - Casinomeister

Hi - I have reached out to Royal Panda but the process is taken a painfully long time and the lack of progress is causing me some considerable stress.

I am completely brand new to this service so I am not sure how to reach out the representative.

A complaint is only something I am looking to do if the outcome from my efforts are unsuccessful.

Thanks
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I am completely brand new to this service so I am not sure how to reach out the representative.

Follow the link to the rep and click on "Send Private Message".
Easy peasy.

the process is taken a painfully long time and the lack of progress is causing me some considerable stress.

If it's been in their hands for more than a week and you're seeing no progress then you should be looking to take this to the next step.
It sounds like that would be contacting the rep. Again, if a week passes and no progress then it's time to lodge a complaint.

-Max
 
Last edited:

Newmanhmfc1994

Newbie member
PABnoaccred
Joined
Jun 18, 2019
Location
Edinburgh
Follow the link to the rep and click on "Send Private Message".
Easy peasy.

-Max



If it's been in their hands for more than a week and you're seeing no progress then you should be looking to take this to the next step.
It sounds like that would be contacting the rep. Again, if a week passes and no progress then it's time to lodge a complaint.

-Max


Many thanks Max!

I have wrote to Melvin although he hasn’t been active in a few weeks. Hopefully they see my message.

Thanks,
Mark
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I have wrote to Melvin although he hasn’t been active in a few weeks.

:thumbsup:
FYI the conscientious reps have alerts set so that they receive an email reminder when someone sends them a Private Message. You're about to find out whether Melvin is one such rep. :)
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
:thumbsup:
FYI the conscientious reps have alerts set so that they receive an email reminder when someone sends them a Private Message. You're about to find out whether Melvin is one such rep. :)

I agree... however a conscientious rep would also simply pop onto the forum every now and again to see what's going on in casinomeister land and how that may affect their casino or just out of interest re casinos generally. More and more reps just hide away which is a little sad.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... a conscientious rep would also simply pop onto the forum every now and again to see what's going on in casinomeister land ...

No arguments there. The best ones always do.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I hope you have signed up for Gamstop now. Sounds like this could be a big problem here.

The comments about the dates is incorrect. LV have had loads of issues, well documented, on exclusions not applying across their network. Suggest you read up on these and there conclusions.
 

Newmanhmfc1994

Newbie member
PABnoaccred
Joined
Jun 18, 2019
Location
Edinburgh
Still no further forward with Royal Panda; however, I had a particular pleasant chat with one of their customer service agents who said “if he could refund me the money he would” and that “It’s with the relevant department who will provide me with an update on either Friday or Monday”.

I hoping that no news is good news and if I weren’t getting a refund I would have heard by now.

I am only posting this so others who may be in similar situation can see my outcome.
 

Newmanhmfc1994

Newbie member
PABnoaccred
Joined
Jun 18, 2019
Location
Edinburgh
am i right to think u deposited £49,000?
or you won that amount?
if you deposited that amount surely you will get it back. that would be criminal if they took your money

I deposited that money 20k in one day and won a big fat £0. I’m hoping so my friend but I’m not counting my chickens..
 
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