Royal Panda deposits despite SE on Sister Site

[maxd]

Like I said, "work in progress".

The point is that we try, and are trying, to get some of these guys to see the light. Far better to make the effort to have them come around -- although the success ratio on that is shockingly low -- than just say "F You!" and slam the door. All that takes time.

And if it's not a situation where we're seeing a deluge of complaints from that particular casino then it's reasonable to take a little time and make the effort. And where there is a deluge we push it harder, in order to reach a decision ASAP.

 

[EkJR]

Answering that question is a work in progress. The industry is changing -- particularly the player complaints side of it -- and we're trying to determine what best to do about it. As you might imagine it's not an easy nut to crack, hence the current state of flux.

A good part of the problem here is the fallout from the GDPR. As with the DPA (Data Protection Act) before it the legal departments at some casinos seize on that as an opportunity to lock everyone out of the player complaints process. There is generally no other justification for it, it's just a corporate decision to keep outsiders away and/or limit potential liability. Of course it has the "side effect" of limiting scrutiny of their treatment of players but I'll leave it to the reader to decide how much of a coincidence they believe that to be.

FWIW these issues mostly relate to the larger, corporatized casinos. The smaller boutique casinos aren't (typically) playing these games.

Have to agree on the larger firms. Betway, William Hill and Bet365 will just not speak to anyone other than the player(sometimes even that's a struggle) and their represented ADR if necessary.

 

[maxd]

Have to agree on the larger firms. Betway, William Hill and Bet365 will just not speak to anyone other than the player(sometimes even that's a struggle) and their represented ADR if necessary.

Yup. The bottom line is that they are doing the minimum required by law to serve their customers with complaints. No doubt it keeps the company bean counters happy too.

 

[dreamguardian1]

I deposited that money 20k in one day and won a big fat £0. I’m hoping so my friend but I’m not counting my chickens..

20K in ONE DAY???? Ummm ok im not on here in a counseling capacity but even my personal brain and not my professional brain going HOLY CRAP THATS A LOT OF MONEY...

 

[dreamguardian1]

No arguments there. The best ones always do.

(Karolina) Cough. Just saying. One of the better reps...Just different casino....

 

[Newmanhmfc1994]

Update: There isn’t one RP doing all they can to delay my outcome.