Rome Casino - Analysis

[Simmo!]

I'm still looking for an official website and more information on Top Game software.

You do not have permission to view link Log in or register now.

 

[daera]

Quicktender was started by the big casino software providers... Which, I am sure, look at RomeCasino as an up and coming competitor, that runs on a different software platform...

Unless your casino's software provider is one of the ones involved with QT, using QT is NOT an option.

Rome has targeted the US market and I would be willing to bet the vast majority of their customers are US residents. So the cost inside the US market effects them a great deal, I'm sure.

I would expect that Rome is extremely concerned with slow payouts and high cost of transactions inside the US and that they are working very hard to reduce both.

I don't currently promote Rome.

I think that was his whole point when he mentioned QT.

QT IS an option at Rome. I know, because I used it to make a deposit at Rome myself. So his question is a valid one.

 

[cynthial]

Hello Gang,

I just got this in junk folder today from Support@Romecasino. I was wondering how they got my email. It says my account has been credited. I do not have an account that I know of. I do not recall ever going there. I do not recognize the games in the logo pic. It says I am currently subscribed to Global. Who/What/When?

So of course I call them just now prior to hitting submit on this post and they looked up my name and NOPE, I do not have an account with them but I AM eligible to open one.

 

[winbig]

Romecasinos.com leads to a parked domain landing page......

Could you paste the email headers? I'm not entirely sure that it's from Rome Casino....

 

[RobWin]

Romecasinos.com leads to a parked domain landing page......

Could you paste the email headers? I'm not entirely sure that it's from Rome Casino....

It's from Rome Casino, the email link in Cyn's post above says romescasinos.com with the "s"...I almost missed that too... Link Removed ( Old/Invalid)

 

[Marcie Mac]

Funny enough I got the same email today - and came here to check them out because I had never heard of them and was mystified because I am apparently signed up and ready to go. Huh?? Am wondering where they (and Vegas Slots) got my email addy as I really only play at one casino. Its bad enough I get snail mail discs from various and assundry casinos trolling for my money.

The email came in as Romes Casino - I did a google and coudn't find the Romes Casino but did find Rome Casino.

I guess I am a bit weirded out by casinos signing me up ahead of time, and I really would like to know where did you get enough information to sign me up, and where in the heck did you get my email addy?

Marcie

 

[soflat]

I got the same email from romescasinos.com a few days ago.

Today I got another, but it was inviting me to play at onlinecasino.com, which it says is a Playtech casino (not open to US players). The email title is "Welcome to the Crown Jewels VIP Program".

I suspect this is just an affiliate with an email list. But the fact they got such a similar domain name to Rome Casino and the first email was regarding Rome Casino is rather suspicious.

 

[Simmo!]

These sound like typical affiliate spam. Get loads of these all the time. The clues are normally in the domain names or the links out. Ditch 'em. But pretty sure these aren't from Rome.

 

[vinylweatherman]

These sound like typical affiliate spam. Get loads of these all the time. The clues are normally in the domain names or the links out. Ditch 'em. But pretty sure these aren't from Rome.

However....... Rome Casino BENEFITS from this, as they gain a few players from this affiliate. What this affiliate is doing is VERY misleading though, they are pretending to be the casino itself, rather than an affiliate. I have had a few of these, and they address me BY NAME, which makes it look far more like the casino actually KNOW me, and are offering me a personal invite.

Perhaps they are having problems recruiting players, but spam is not the answer, dragging themselves into to 21st Century would be more effective - currently, they are not at all appealing, whatever they offer. They have "stone age" slots, pay only once a week, and have an "unknown" software in that there are loads of promises for a proper corporate website, but no sign of anything happening.

Using spam is only going to make things worse for them, as recipients of the spam will both ignore it, AND publically "bitch & moan" about it, in an effort to get something done about it.

It is common felt that only publicity gets a business to wake up to inadequacies. I have watched pretty much all the consumer watchdog TV programmes here, and one common thread has been that the cases featured have had the victim spend months writing letters, contacting by phone, only to get absolutely nowhere. As soon as the TV researchers contact the company though, the issues can be resolved overnight, and are explained away as "simple matters". The inference is that individual complainants are usually fobbed off, and it is only when the risk of bad publicity appears on the horizon that someone with a degree of authority and wit gets involved, and declares the problem a simple matter, and offers bland apology.

In the case of casino spam, the spammers are just given "a good talking to", which pretty much amounts to an admonishment for getting caught, they rarely suffer any real sanction, so are not deterred, since the rewards considerably outweigh the risk. Even when affiliate accounts ARE shut down, they still get paid, and systems to prevent them from simply opening another affiliate account seem primitive compared to systems in place to prevent players from opening another account after being banned, or taking a new player bonus.

 

[lots0]

In the case of casino spam, the spammers are just given "a good talking to", which pretty much amounts to an admonishment for getting caught, they rarely suffer any real sanction, so are not deterred, since the rewards considerably outweigh the risk. Even when affiliate accounts ARE shut down, they still get paid, and systems to prevent them from simply opening another affiliate account seem primitive compared to systems in place to prevent players from opening another account after being banned, or taking a new player bonus.

VWM - I can tell your not an affiliate.
The low life spamming affiliates are in great demand by many different casinos, especially by some of the bigger names (that no longer take Americans).

The low life scumbag casino affiliate that gets "caught" spamming by most online casinos does not get a punitive "talking too", they get a bonus and more work offered and in most cases a higher percentage of the profits... If you get "caught" it just means your SPAM is getting the attention and eyeballs it (and your customers - the online casinos) are seeking...

In other words, instead of being afraid of have their affiliate spam discovered and complained about, most in the 'know' spamming affiliates want someone to make a post complaining about their spam... Some even do the public posting and complaining themselves...

 

[vinylweatherman]

VWM - I can tell your not an affiliate.
The low life spamming affiliates are in great demand by many different casinos, especially by some of the bigger names (that no longer take Americans).

The low life scumbag casino affiliate that gets "caught" spamming by most online casinos does not get a punitive "talking too", they get a bonus and more work offered and in most cases a higher percentage of the profits... If you get "caught" it just means your SPAM is getting the attention and eyeballs it (and your customers - the online casinos) are seeking...

In other words, instead of being afraid of have their affiliate spam discovered and complained about, most in the 'know' spamming affiliates want someone to make a post complaining about their spam... Some even do the public posting and complaining themselves...

Oh dear!

Things are even worse than I thought. Formerly, it was only the dodgy or downright rogue casinos that condoned spam, if it is now even reputable brands that condone spam then the chances of "self regulation" being a solution (the current situation) is nearly zero. I see all these "zero tolerance on spam" clauses in affiliate agreements, but it does seem they are there not for the affiliate, but for the benefit of complainants, so that they can be fobbed off.

Given that some casinos spam loads, and others pretty much none at all (32Red for example), then the excuse "beyond our control" is simply used to fob off complainants.

CM has taken a stand against casino spam, and encourages complaint, not just meek acceptance and diversion to the junk folder.
Many casinos simply cannot grasp the effect spam has on EXISTING business - it causes spam filters to start blocking their legitimate mailers to their existing players, who in turn think the casino is ignoring them as loyal players, while offering lavish bonuses for new players.

If affiliate managers are condoning spam, while pubically pretending to be against it with "zero tolerance" rules, then it is a complete waste of time simply reporting spam to the various affiliate managers and casinos. This certainly seems to be the case, as despite all the promises of action, the spam load from many casinos' affiliates just keeps on coming, and in many cases increasing.

 

[farookh]

re:

There really is no excuse for not being able to opt out of bonuses. Why should I be forced to wager 24x just to cashout from a deposit? It seems really strange that you can't add a list like Playtech Casinos had/have where when you deposit, bonuses are automatically disabled. It seems like a trap to me.

 

[lots0]

...then the chances of "self regulation" being a solution (the current situation) is nearly zero.

That would be my opinion as well.

I see all these "zero tolerance on spam" clauses in affiliate agreements, but it does seem they are there not for the affiliate, but for the benefit of complainants, so that they can be fobbed off.

BINGO!

Given that some casinos spam loads, and others pretty much none at all (32Red for example), then the excuse "beyond our control" is simply used to fob off complainants.

Double Cross BINGO!

Many casinos simply cannot grasp the effect spam has on EXISTING business...

I think your wrong there... They understand what they are doing is hurting others... They just don't give a Fuc.

If affiliate managers are condoning spam, while pubically pretending to be against it with "zero tolerance" rules, then it is a complete waste of time simply reporting spam to the various affiliate managers and casinos.

While this is true of the online casinos that secretly condone SPAM, there are other casinos (like the one you mentioned) that do not secretly condone spam or hire scumbag affiliates to spam in secret for them.
So reporting to those good online casinos will (in most cases) stop the spam from that particular casinos scumbag affiliate.

 

[casinome]

anyone been paid by these guys or their affiliates lately?

 

[casinome]

this family of casinos seems to be a HUGE joke to me.. they are affiliated with Winward are DO NOT pay out.. I've been waiting for 5-6 weeks. EVERY excuse in the book. what a joke.

 

[winbig]

There really is no excuse for not being able to opt out of bonuses. Why should I be forced to wager 24x just to cashout from a deposit? It seems really strange that you can't add a list like Playtech Casinos had/have where when you deposit, bonuses are automatically disabled. It seems like a trap to me.

IIRC, this was one of the many reasons that winward was rogued. Anyone else remember their 30x rollover on deposits, even if you never claimed a bonus there in your life?

 

[RobWin]

IIRC, this was one of the many reasons that winward was rogued. Anyone else remember their 30x rollover on deposits, even if you never claimed a bonus there in your life?

Yea, I do especially since you and me were two of the main one's that were questioning this BS rule or requirement...here it all is...

https://www.casinomeister.com/forums/threads/winward-casino-casinomeister-warning.22988/

 

[vinylweatherman]

That would be my opinion as well.

BINGO!

Double Cross BINGO!



I think your wrong there... They understand what they are doing is hurting others... They just don't give a Fuc.


While this is true of the online casinos that secretly condone SPAM, there are other casinos (like the one you mentioned) that do not secretly condone spam or hire scumbag affiliates to spam in secret for them.
So reporting to those good online casinos will (in most cases) stop the spam from that particular casinos scumbag affiliate.

Well, surely it is themselves that suffers the most damage, as it is their casino that is being spammed, with their domains and trademarks being fed into spam filters. This is probably what is behind the widescale use of fake casino names and landing pages in most of the spam. If the spam results in filters learning to block them, it does not make them also block the legitimate casino domains. Only the few players who respond to the spam will find out the true name of the casino behind it, here at least, following spam is just a way to identify the culprit affiliate scheme, and publish a complaint including the true name of the casino.

Where spam damages others, then scumbag casinos really do not care, but those others are indignant when they are wrongly accused of spamming because the scumbag affiliates for a competitor have used a fake name and landing page that is close to the actual name of another casino. A few of these indignant casinos themselves need to get their own houses in order, as I have certainly noticed an increase in the amount of spam promoting reputable, and indeed CM accredited, casinos. Complaints seem to be a waste of time, the punishment for affiliates caught is simply not enough, even assuming there IS a punishment, and not a reward for getting the casino noticed.

 

[casinome]

so has anyone been paid from one of these casinos lately... rome, money casino, thebes etc..? seems to me that they're taking people's money and running with it, or delaying it to the point that is absolutely ridiculous..

has anyone had these issues??

 

[AussieDave]

When Thebes opened it's doors it offered a $55 (I believe) no deposit offer.

Not exactly true. From what I've read $15 was credited with the remaining promised in early Jan 2009. Which to date has never arrived.

Over and above this, more serious issues remain. People not being paid, a pay winnings only on Monday and a 80x Bonus rule. IMO it makes the VCG look like boy scouts.

They haven't heeded players input and concerns much less taken on board constructive criticism which would ultimately benefit their casino venues. Instead they continue to run the gauntlet.

No point having a rep on a board if all your going to be given is lip service.

As I've always said, if it looks like a duck and quacks like a duck then it probably is a duck. In the online casino world (for me anyway) that spells rogue.

If these online casinos were genuinely concerned about all these issues raised, they'd have rectified them by now!

In cases like this action speaks louder than words. IMHO it's time they were introduced to the rogue pit - that sure has a way of influencing people to re-evaluate their current operational status quo.

Cheers
T

 

[silcnlayc]

Whatever happened to the rep on board? Haven't seen him lately defending his stances on things at his casino...

 

[Simmo!]

Whatever happened to the rep on board? Haven't seen him lately defending his stances on things at his casino...

Probably decided staying out of it is the best policy. On more than one occasion I've had reps say it's not worth communicating with people publically over problems because they just get shouted down by people who are looking for an excuse to vent and hide behind anonymity to be rude, abusive and disrespectful.

[rant]

Unfortunately, gambling is an emotional topic: some people let their hearts rule their heads, others just like to disrupt, some just see an opportunity to show off. And some just genuinely don't have the social skills required to realise a solution can often only be reached with some form of mutual respect and understanding.

Problem is that some think they're being clever and that people will respect them for standing up and taking the "hard-line". They don't stop to think about how they are treating someone else, they are only thinking about what others will think of them. Consequently they are often just making finding a solution to a problem harder as they blunder through, trying to show off.

If they just stopped and thought about it, they'd realise you can actually put over a point forcefully and far more effectively without being rude and by actually doing the opposite - showing respect and acting with some dignity. What's more, people are far more likely to respect their opinions if they aren't rude, aggressive and confrontational.

So, as long as we have a minority that are rude to reps, there is no reason for them to engage publically. If you see someone like that, give 'em a slap for me

[/rant]

 

[lots0]

The other day I had a Rome Casino affiliate rep refer me to this thread. They want me to promote them.

I guess if the casino is willing to refer prospective affiliates to this thread they must not be too upset by what people have said here.

The free and open exchange of what people think is always good, IMO.

When I pointed out over the phone who I was, the rep thought that was very funny.

 

[Nifty29]

Well I think Rome, Thebes etc have had long enough to do something about all of these issues.

I think its the simple things that speak volumes about any casino - professional presentation, correct grammar/translation, easy-to-use software, reasonable bonus rules, fast cashouts and great games.

So lets look at Rome etc:

professional presentation - Well the site LOOKS professional enough, so we can give them a pass on this one

correct grammar/translation - The image below speaks for itself I think. You might also notice the huge payouts on the 5OAK....

easy-to-use software - Well it loads pretty fast, but look what happens when you logout....you are returned to the login screen (annoying but OK), then you have to click the 'x' in the top right corner to exit...but THEN it actually still sits in your system tray where you THEN have to right click to close it down. I also think the balance display is confusing and having to choose which balance to use and locking and unlocking etc is a pain in the butt.

reasonable bonus rules - In the interest of fair gaming, wagering requirements are 12x (times) your deposit plus play bonus before cashing out any amount higher than your initial deposit amount. At first glance, this look pretty good, but have a look at the paytables...you will be lucky to ever get ahead at all, so it may as well be 50x or 4x, if you cant win it doesnt matter.

fast cashouts - Customers can submit their withdrawal request at anytime. However, Thebes Casino only processes withdrawals on Mondays. Enough said.

great games - Check the paytables and form your own opinion. I think they COULD be great, but the payouts need to be COMPLETELY overhauled.


All of these things are not difficult to implement. Just ask 32Red.

I get Simmo's point about reps etc and I know some people behave like children, but if these guys dont start listening they will be just another promising outfit gone to the dogs...which is a shame as the best thing for the players is tough competition!

 

[casinome]

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

 

[Nifty29]

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

I rest my case.

 

[vinylweatherman]

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

That sounds pretty serious in itself, even with only processing on Monday, the most you should have to wait is 2 weeks, for example, withdrawing Sunday, but too late for that following Monday, so having it held over to the next one, paid, and give 3 days approx for it to arrive. 3 weeks is a strech, but beyond this it seems that your payout just has not been processed. In this situation, they should be in touch with you to explain and resolve this "exceptional" situation, yet it seems they are treating it as pretty usual, not deeming it important enough to even reply to Emails.

Given that their is a rep here, and presumably still is, even if not posting, submit a PAB (unless you have used your "free shot" already). This should either get an explanation, apology, and payment, or it will show that something is going "pear shaped".

If they are really all one outfit with multiple skins, then it is certainly relevant that one has problems, even if problems are not evident at the other.

Although Rome got off to what seemed a promising start, and had the backing of people whom we would expect to get this right, having done it before successfully, this can be said of so many recent new casinos, and in many cases it seems no amount of past expertise and experience can save them from failing during the first year.

Perhaps the market (players) just isn't there anymore, even in the USA, and there are just too many casinos fighting for a slice of a dwindling amount of players' money. The "credit crunch" is likely to have made quite a few regular online players think about spending money on other things. Disillusionment is another factor, it is pretty clear that offers are getting tighter all the time, with so many promises not being met (for example, the Thebes no deposit second instalment). The high profile of non-payment issues, for whatever reason, is likely to be scaring off new players, and indeed regular players who probably feel safer staying with their current casinos, and much more reluctant than in the past to try out a new one.
The only customers who probably are not deterred are likely to be those who surf for SUB offers, who are always trying new casinos for the SUB, and then moving on.

 

[jetset]

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

IMO you have every right to be indignant, Casinome and I salute you for keeping it cool and courteous.

Simmo's comments at post 222 are very valid in this context imo.

The rep [was it Josh??) who was so active here in the early days of these operations needs to be just as conspicuous in explaining what is going on with the excruciatingly slow-pays from these Top Game-powered online casinos.

 

[silcnlayc]

The reps were Patricia and Josh and then someone with the initials JC who said this quote..

I can see that the once-a-week withdrawal is a major turn off for some of you and I apologize. I will be the first to admit that most of our competition processes withdrawals much quicker. However, the US market is a slightly different animal and although I'll do anything in my power to get you all to play at Rome ..,

this term in particular isn't one that I'm willing to change at the moment.

Yea, just give me the money but don't expect to collect any winnings. As you can see...they have one of those FU clauses that they can pay whenever they feel like it. (twisting the terms anyway they please just because they can...and maybe it bit them in the butt for being so arrogant ...with other peoples money..

.

 

[casinome]

I'll be honest.. I'm usually not this patient, it just happens to be that I'm pretty busy with other things that I just haven't had the time to put energy into this. I'm giving them another week to see what goes on.. I'll keep people posted...

 

[rkj87]

as mentioned in my introducing thread, i've got the same problem regarding cashouts.

first cashout try
"sorry, you were too late"
[I placed my withdrawal request at SUNDAYS]

i thought "okay, maybe just a failure" and told them that if they need any further informations like drivers license and so on they should tell me. nothing.

second cashout try
"sorry, we need your drivers license, an electricity bill blabla..."
[what else? my sisters cell phone number!? anyway, sent it...]

third cashout try
"sorry, but we need your NETELLER account information"
[pretty ridiculous though i cashed in through neteller and they definitely got the informations they need by that...]

maybe some people have it in their blood exploiting the redulity of others. i dont know, but since i played in a dozen online casinos, things like that never happened to me and I've never been disappointed more than i did while playing at rome casino.

 

[casinome]

as mentioned in my introducing thread, i've got the same problem regarding cashouts.

first cashout try
"sorry, you were too late"
[I placed my withdrawal request at SUNDAYS]

i thought "okay, maybe just a failure" and told them that if they need any further informations like drivers license and so on they should tell me. nothing.

second cashout try
"sorry, we need your drivers license, an electricity bill blabla..."
[what else? my sisters cell phone number!? anyway, sent it...]

third cashout try
"sorry, but we need your NETELLER account information"
[pretty ridiculous though i cashed in through neteller and they definitely got the informations they need by that...]

maybe some people have it in their blood exploiting the redulity of others. i dont know, but since i played in a dozen online casinos, things like that never happened to me and I've never been disappointed more than i did while playing at rome casino.

so in the end did you get your money? took a toal of 4 weeks?

 

[Nifty29]

I would encourage anyone who is having issues like the above to Pitch A Bitch - that way Bryan can ascertain if they really are above board and throw them in the rogue pit if they aren't.

Personally, I think any casino that pays once a week should be rogued as it is not acceptable in these days of instant payment processors. One reason often given for these delays is 'to allow deposits to clear' and to 'audit for fraud prevention'. Well, it actually takes up to 6 months for a merchant to actually get the funds from a transaction via credit card (so no reason there) and other processors like Neteller, MB are instant transfers. As for fraud, it doesnt take 7 days to look into an account, unless maybe someone hires Chewbacca to do the auditing.

I really think if these were just isolated teething problems then the reps would be on here settling them ASAP and providing an explanation - but so far the silence is deafening.

 

[lots0]

but so far the silence is deafening.

Everyone is in London. You won't see any action on this till next week, even if you were to PAB.

One reason often given for these delays is 'to allow deposits to clear' and to 'audit for fraud prevention'.

Maybe in OZ, but not in the US. In the US slow and late payments are almost always due to payment processors that are confused by and do not want to break the law (UGIEA).

And I should point out that ROME mostly appears to be targeting the US market.

(ADDED)

Personally, I think any casino that pays once a week should be rogued as it is not acceptable in these days of instant payment processors.

It is not like Rome tries to hide this payment delay from players, it is in plain sight on the first line of Rome's Withdrawal T and C's. People that don't like this condition should not play there.

Don't get me wrong, I don't like the payment delay. But I don't think think this plainly obvious payment delay condition that is spelled out in the T and C's is any reason to Rogue.

BTW - The days of of "instant payment processors" left the US On a Friday the 13th, the day the UGIEA was signed into law.

Withdrawal Terms and Conditions
Withdrawals at Rome Casino

Customers can submit their withdrawal request at anytime. However, Rome Casino only processes withdrawals on Mondays.

source:Link Removed ( Old/Invalid)

 

[Nifty29]

Everyone is in London. You won't see any action on this till next week, even if you were to PAB.

Maybe in OZ, but not in the US. In the US slow and late payments are almost always due to payment processors that do not want to break the law (UGIEA).

And I should point out that ROME mostly appears to be targeting the US market.

Yep _ I accept the point about US payments being slower etc. No argument there. However, the issue seems to be about the casino actually processing the payment to begin with, and given that one of the posters isnt from the US and is using Neteller it should be as easy as transferring the funds online.

I also accept that lots of casino ppl are in London atm, but the Rome casino reps havent been silent for a long time before the conference period. I wasnt concerned necessarily about the timeframe for the PAB, but more the fact that Bryan always gets to the bottom of things one way or the other and we can then all make a valued judgement on whether these TopGame casinos are OK. Until then, the only evidence we have is what players are reporting and, at present, it isnt looking good at all.

Of course there is also the SPAM thing, which is another reason for a player like me to be wary.

If they turn out to be legit etc then fantastic - players will only benefit from more genuine competition - but CM is where we can all learn from others experiences and Im yet to see anything particularly positive about TopGame.

Thanks for making those points Lots0 they were helpful

ADD:

It is not like Rome tries to hide this payment delay from players, it is in plain sight on the first line of Rome's Withdrawal T and C's. People that don't like this condition should not play there.

Don't get me wrong, I don't like the payment delay. But I don't think think this plainly obvious payment delay condition that is spelled out in the T and C's is any reason to Rogue.

Yep they are plainly stated and I always knew that, and maybe the 'rogue' category is a little strong based on that fact alone, but I certainly wouldnt recommend a casino to anybody that only paid out once a week. CM might have a different view, but that is mine and (based on previous postings on the issue) is shared by most other players.

As I said, I DO want new operators to come along and offer new games and software etc but if they are going to be truly competitive they need to have a more reasonable payout process. If casinos dont give players what they want, they will bite the dust and when that happens it leaves players who are owed winnings out in the cold and it certainly wouldnt do any justice to a really good operator who tries to start up using TopGame in the future.

Anyway, apart from the payout thing there seems to be serious issues with the slots/paytables etc which is a big turnoff for me at least, so its really only one thing among many.

Again, its just my opinion but Ive been around online gambling a long time (9 years) and I think I have a good 'sense of smell' when it comes to online casinos and Im just not liking what odour is radiating from this group.

If Im way off, only time will tell and, as always, Ill be happy to stand corrected and feast humbly on my words

 

[lots0]

I agree there are some issues with Rome that concern me.

However,
The spamming did not appear to come form Rome, it came from a similar domain name and did not direct to Rome Casino. Obviously a pro spammer trying to make some money off of Rome Casinos current marketing efforts.

Like you, I would like to see more competition. Competition is good for everyone.

I think most folks know that if I smell a rat (bad casino), I am one of the first to speak out, and like you, I will also admit when I am wrong.

But in Rome Casinos case, so far I just don't see anything 'evil'.

In the cases of the two players here that claim they have not been paid, I will reserve my opinion for a bit.

One player just seems to have not read the T and C's and had the bad luck to miss the Monday dead line and does not seem to understand that every online casino is going to require documentation before he can withdraw.

In the other players case, there is just not enough public info (as it should be) for me to come to an opinion.

 

[rkj87]

well, as i already said, i am also not saying that rome is a bunch of criminals until i'm sure i wont receive my money. well, the way theyre acting just seemed very suspicious to me and before anyone else here makes a deposit i wanted to warn them.

plus it is definitely not normal for a casino to ask for your netellers secure id.
its kinda like theyre asking you for your online banking tan list ^^

however, im still looking forward to receiving my money finally at mondays.
i'll keep you informed on that thread!

 

[Nifty29]

plus it is definitely not normal for a casino to ask for your netellers secure id

Under NO CIRCUMSTANCES should you reveal your secure ID to ANYONE - especially a casino. If you have the email asking you for this information, you should forward it to Neteller as this is unacceptable (besides which they dont need it anyway to pay you!) All they need is an account number or an email address.

If this is true, its terrible.

 

[rkj87]

yes, i know.
didn't think too much about it because i was in a hurry, so i just sent them all information on my account. half that bad because there isnt any money on it...

 

[rkj87]

still did not receive any payment, but at least my withdrawal request hasnt been declined yet. it's still pending and i hope rome casino will fund my winnings into my neteller account today but as I am a pessmistic person i predict they will either ask me for a so-called "Fraud Verification Process" or find any other excuser for not being able to pay me my winnings this week.

time will tell, I'll keep you up-to-date on this!

 

[rkj87]

I'm really getting angry...
The request has still neither be declined or approved.
I tried to contact the customer support but since a week they simply don't react anymore. What the hell am I supposed to do!?
Customer Live Support 24/7, sure - nobody seems to work there at all.

Anyone wanna put a sidebet whether or not I'll get my money back?

 

[lots0]

WTF?

 

[winbig]

Since when can guests post???

 

[RobWin]

Since when can guests post???

Looks as though someone has hacked in...

 

[The Dude]

Since when can guests post???

When an account is deleted, like this bot's, all postings revert to "guest".

I deleted this account last night after realizing "it" slipped in as a registered user while I was away.

 

[Nifty29]

I'm really getting angry...
The request has still neither be declined or approved.
I tried to contact the customer support but since a week they simply don't react anymore. What the hell am I supposed to do!?
Customer Live Support 24/7, sure - nobody seems to work there at all.

Anyone wanna put a sidebet whether or not I'll get my money back?

This is unacceptable rkj.

You should definitely take it further.

 

[maxd]

this family of casinos seems to be a HUGE joke to me.. they are affiliated with Winward are DO NOT pay out.. I've been waiting for 5-6 weeks. EVERY excuse in the book. what a joke.

I haven't read the bulk of this thread but I would suggest you read the Pitch-A-Bitch FAQ and consider going that route.

 

[lots0]

I was told ROME Casino's CEO would be viewing this thread on Monday morning (yesterday) and that he was going to post a response.

I guess that didn't happen... a ROME Casino Rep flat lied to me... Like I'm so surprised... Not.

 

[silcnlayc]

I was told ROME Casino's CEO would be viewing this thread

They do view this thread, I have seen their names logged into this forum on the bottom, and the time they came to the forum. They have been online quite a few times since this thread was started but they chose not to comment at all during their visits, which has been many.

.

 

[lots0]

They do view this thread, I have seen their names logged into this forum on the bottom, and the time they came to the forum. They have been online quite a few times since this thread was started but they chose not to comment at all during their visits, which has been many.

It was the part where Rome's CEO was going to be "posting a response" that was important to me. That did not happen.

I guess the fact the CEO chooses not to respond... speaks for it's self.