Thank you Josh for the professional response.
It may seem unfair to some that forum members can use emotive language while Reps are expected to have considered and polite responses but that is balanced by the fact that forum members (gamblers) ultimately pay the Reps wages.
Anyway your response is deserving of a more considered and helpful appraisal of your slots.
Unfortunately it is difficult for me to comment on the impact of the updates as I did not play your slots before it was implemented.
The reason I assumed there had not yet been an update was because the original complaints on the game-play were a lack of free spins and multipliers along with potentially high paying bonus rounds.
I still see none of these in evidence.
For example the first slot you mention is Dioblo.
This game award 1 free spin for 3 scatters and a maximum of 5 free spins for 5 scatters.
This is poor game-play as no one is going to get excited about hitting 1 free spin.
The only possible way this could work would be by offering the chance of huge multipliers but the free spins have no multiplier.
I am guessing then that the update made the bonus round more difficult to win and increased the prizes awarded?
I played 100 spins in free play in which time I won 1 free spin without multiplier and Zero bonus rounds.
Now this such a small sample that I can not make any conclusions about the frequency of feature rounds or variance of the slot so perhaps you can give the forum some information regarding this.
1) How many free spins are awarded per 100 games on average.
2) How many bonus rounds are awarded per 100 games on average.
3) What is the range of wins and probabilities involved in bonus prizes.
4) Breakdown the payout percentage of base game, free spins and bonus.
Trust me, I am not alone, when I say slots that offer a maximum of 5 free spins without a multiplier are just not going to compete with slots that do and that basically is all your competitors.
The only chance you would have is to offer something completely different in your slots and not less of something we already have.
That makes sense surely?
The graphics and sound are fine but ultimately a game lives or dies on it is game-play. Excite us.
Finally there is another serious issue I have with these slots though this may not be so commonly held by other players. For me it is certainly a reason I would not play these slots in their current form.
As far as I can tell the symbols are generated on the fly.
That is instead of having virtual reels with a set symbol layout they are completely different each spin.
This conflicts with what the player sees "spinning reels" and the natural result of this is distrust of the game.
I am unsure if you are familiar with Grand Virtual software but they work around this problem by not depicting spinning reels and using reveals in many of their games.
With virtual reels the player builds up a familiarity of how the game plays and with the help of some good graphic design this can encourage
anthropomorphic tendencies in the player which is much desired if you are a slot designer.
Another problem with this design is players have no idea or sense of being on a hot spell by favourable reel positions recurring.
I think your slot designers know little or nothing about what makes a slot exciting and addictive to play.
A final problem is that players can not see that the slot is playing randomly/correctly because they have no idea of the expected frequency of a symbol appearing as they do with set virtual reels.
In summary it is my opinion that to attract players to your slots these design problems and game-play limitations need to be addressed.
A simple guide would be to put 65% return into the base game and 30% into the feature games.
You would want the feature to trigger around 150 spins on average.
With these basics in mind you can start fine tuning depending on the variance you want.
Most importantly feature rounds should have the potential to pay much better than the base game.
It is OK to have high variance in the feature rounds as long as the potential is there and achievable.
Of course all this is just my view and hopefully others will comment and agree or disagree with my opinion.
All this for free, that is worth being polite for, right Reps
