Rockbet Rogued?

[RobWin]

Bryan, can you or Max one please confirm that "Rockbet Casino" has in-fact entered the "Rogue Pit" here at Casinomeister. In the video below you state at approx. 8:11 into it that, and I quote: "Get your act together Rockbet, as for now, umm, you're in the Rogue Pit".

Now I've looked over the listings in the "Rogue Casinos" section HERE but I cannot find Rockbet listed there. Does this just simply mean that you guys have not had the time to add the Rockbet listing to the "Rogue Pit" as of yet? And are you still planning on adding "Rockbet" to the listings there?

I do see the warning that Max listed HERE though but no mention of Rockbet in the "Rogue Casinos" section. Just would like to have some clarification on this please.

 

[WagerWitch]

I think what has happened is that Rockbet fixed the situation and has tried to make amends - and it was noted that Rockbet made these actions PRIOR to the video being released.

I'm not sure on this - but I think Rockbet is on the Warning list - maybe not Rogued list... and if John's words are right - he intends to make sure such situations do not happen again.

So - I think currently they are still OK - but if anything else untoward happens in the near future - then they will be placed on Rogue status.

(THIS IS ALL CONJECTURE FROM EVERYTHING I'VE READ - and may have no basis in reality, whatsoever.)

 

[maxd]

B is neck-deep in a big redo of the Pit so that might be slowing things down a bit.

 

[Nifty29]

and it was noted that Rockbet made these actions PRIOR to the video being released

Well actually Witchiepoo....

Actually there is some doubt about this now I look back at the times of emails etc. The first answer I received was at 3:15am Oct 2nd Australian Eastern Standard Time (1:00 PM Oct 1st US Eastern Time) so it depends on when Bryan posted the video.

However, I dont think it really matters - the reason they were rogued is as much to do with ignoring everybody than it is not paying my $100.

Leave them in the pit until they prove they are willing to communicate with their players IMO. I mean, I wasnt even offered a $10 chip or anything for all the trouble Ive been through, so that should tell you something (its not the money btw its the principle of being given a token of apology).

Anyway, what happens now is out of my hands - but John read my PM about my issue on SEPT 24th and he didnt even respond - so I wouldnt be 100% sold on the 'it was down to someone else' explanation. He knew for a week personally and did nothing...it didnt suddenly just hit his lap right before the video.

Anyone who plays there will probably be fine as long as they dont encounter a problem or require some kind of assistance from customer service - and as long as they dont expect to be paid in under 4-5 days.

 

[mmek]

i deposited more than a few hundred at this one and never get free chips and never got a cash back promo either wrote than many times but have never gotten a straight answer my bday is coming up lets see if they can find it in there hearts to give me a free chip but i am not counting on it lack of comunication has me depositing at the other rivals

 

[Casinomeister]

Things are a little slow in Meisterland as Max implied:
https://www.casinomeister.com/rogue-casinos/

 

[RobWin]

Things are a little slow in Meisterland as Max implied:
https://www.casinomeister.com/rogue-casinos/

Thanks for taking the time to clarify Bryan, Hopefully Rockbet can re-prove themselves over a course of time and get themselves out of there.

Remember Rockbet, communication is the key to all good things in the online casino world.
____
____

 

[Nifty29]

Remember Rockbet, communication is the key to all good things in the online casino world.

Yes indeed Rob

So is telling the truth....in my book its more important.

 

[KasinoKing]

Things are a little slow in Meisterland as Max implied:
https://www.casinomeister.com/rogue-casinos/

Sorry to be picky for a change... but I believe that report is misleading where you say:-

* player deposits 50, takes no bonus, contacts Customer Service and is assured no previous bonus issues apply
* player gets a bonus and wins a bit, balance is about 150

The second statement says he got a bonus, which I believe to be wrong.

To make the first statement crystal clear I suggest a minor change:-
* player deposits 50, takes no bonus, contacts Customer Service and is assured no previous bonus issues apply despite still having 0.18 left over from a previous bonus he received. The cashier screen also showed no outstanding wagering was required.


Not to detract from the most important issue here - the appalling lack of communication with the player & Max - totally unacceptable in any circumstances.
KK

 

[jetset]

Yes indeed Rob

So is telling the truth....in my book its more important.

Damn right

 

[RockbetJohn]

I will be here over the next few months to personally handle any player issues with Rockbet until I can ensure I have a new player representative to take over. I have already been training one but will give her some time to see if the job fits but if not I will personally handle in the meantime.

John

 

[Liz732]

Player Representative at Rockbet.com

Everyone,

I'm the player representative for Rocket Online Casino and basically responsible for the complete mishap concerning some of our players.

I made a mistake and did not see the email assigned to me until near the end of the month, which means this issue had been left unnotice for an unacceptable period.

I am so sorry to have been the cause of all this and I will take full responsability for my actions. The thing is I truly made a mistake.

Once again, truly sorry

Elisabeth

 

[maxd]

The second statement says he got a bonus, which I believe to be wrong.

Quite true, my mistake. I've gone back and corrected the text of the Warning to properly state that no bonus was taken.

For brevity sake I didn't bother mentioning the bit about the pennies left in the player's account at the time they called to check that they were clear of any previous bonus requirements.

 

[maxd]

I'm the player representative for Rocket Online Casino and basically responsible for the complete mishap concerning some of our players.

Hello Elizabeth, thanks for coming forward. I appreciate your fessing up to being the responsible party here but I want to make it perfectly clear that we're not just talking about an email gone astray.

I emailed you guys on 07, 14, 18 and 25 Sept at two different addresses (service@rockbet.com, and accounts@rockbet.com). How does all that go unseen? Sorry to be blunt but that's not a "mishap", that's either negligence or not giving a sh*t.

Unless of course you meant that it was "a mistake" to ignore our emails, in which case I'd have to wholeheartedly agree. Please know that I'm not looking to string you or anyone else up over this but I don't think it's cool to try and belittle what happened and sweep this under the rug, if that's what's happening here.

That said I know that John has asked Bryan to review the situation and I'm sure he'll make a fair and reasonable decision.

 

[jetset]

Right on! That smacks of sacrificial lamb.

 

[RockbetJohn]

The emails were directed to Liz and piled up in her account. She got behind on many of them and asked me for help last week and were still clearing emails. She asked me about the PAB on the 30th. Once I realized this was dragging on for a long time I stepped in to help. Again it's my fault for not checking up on things but I had no idea emails were backed up this far. It is being taken care of and it won't happen again.

John

 

[slotsextra]

Thanks John & Liz for your apologies, although your casino is now listed under not recommended at CM I am not so harsh thinking, it just was a stupid mistake. This place sure deserves some more credit than those joints listed in this category. J if somebody admits his/her mistakes and solves all problems and truly says it will not happen again what more should be done to get rid off the tar and feathers...........

 

[Nifty29]

Thanks John & Liz for your apologies, although your casino is now listed under not recommended at CM I am not so harsh thinking, it just was a stupid mistake. This place sure deserves some more credit than those joints listed in this category. J if somebody admits his/her mistakes and solves all problems and truly says it will not happen again what more should be done to get rid off the tar and feathers...........

If the casino had come clean completely and was honest about what happened and it really WAS a simple mistake then I would normally agree.

However it did not happen in this case - and still hasnt. Here is why:

I dont mean to go on about this matter ad nauseum, but the excuse/reason/s given by John contained some VERY important untruths.

John said to me "Someone directed me to the CM video" when he first contacted me about the issue I was having, implying that the webcast was the impetus to get things fixed.

In his response on these forum, John states he was "told by his other manager (Liz?) only 2 days before" this all blew up. OK, so he sat on a month-old issue for 2 days without any contact with me or CM. Pretty bad eh??

Well here is the TRUTH.

John read my PM here at CM on SEPTEMBER 24th (aust time - I have the read receipt) which contained the full details of the issue. He didnt respond i.e. he ignored it. Hence, he knew about the issue AT LEAST on Sept 24th and I didnt receive any contact until 8 days later (and only when CM posted his webcast).

It wasnt a "mistake". I was ignored completely - you cant ignore 8 emails from me, 5 from Max and a PM from me by accident. I have an idea WHY I was ignored, but since I dont have hard evidence Im not going into it here.

So, the question is, which explanation is right John?

Ill tell you. Mine is right and you know it. You knew PERSONALLY about my issue on Sept 24th and you didnt even bother to respond let alone sort it out.

I dont say this lightly about anyone, but you lied to the members here and to CM when you said 'you only just found out about it 2 days ago from someone else' - and that is why your casino should stay on the not recommended list. How are players supposed to trust your operation when you wont communicate with them, and when you DO you dont tell the truth?

The initial issue was bad enough, and the lack of response thereafter was worse, but going on to mislead the members here instead of taking a golden opportunity to display some integrity and honesty is the worst of all.

 

[slotsextra]

Ok Nifty you have a point, it sure looks bad. I think John will do all to prevent this from happening again. To be honest I am not happy to see a rival casino on the not recommended list and everything should be done by the representatives to get it cleared. But honesty and transparancy rules so if it must be that way I hope they have learned their lesson and get things right for the future.