Thanks John & Liz for your apologies, although your casino is now listed under not recommended at CM I am not so harsh thinking, it just was a stupid mistake. This place sure deserves some more credit than those joints listed in this category. J if somebody admits his/her mistakes and solves all problems and truly says it will not happen again what more should be done to get rid off the tar and feathers...........
If the casino had come clean completely and was honest about what happened and it really WAS a simple mistake then I would normally agree.
However it did not happen in this case - and still hasnt. Here is why:
I dont mean to go on about this matter ad nauseum, but the excuse/reason/s given by John contained some VERY important untruths.
John said to me "Someone directed me to the CM video" when he first contacted me about the issue I was having, implying that the webcast was the impetus to get things fixed.
In his response on these forum, John states he was "told by his other manager (Liz?) only 2 days before" this all blew up. OK, so he sat on a month-old issue for 2 days without any contact with me or CM. Pretty bad eh??
Well here is the TRUTH.
John read my PM here at CM on SEPTEMBER 24th (aust time - I have the read receipt) which contained the full details of the issue. He didnt respond i.e. he ignored it. Hence, he knew about the issue AT LEAST on Sept 24th and I didnt receive any contact until 8 days later (and only when CM posted his webcast).
It wasnt a "mistake". I was ignored completely - you cant ignore 8 emails from me, 5 from Max and a PM from me by accident. I have an idea WHY I was ignored, but since I dont have hard evidence Im not going into it here.
So, the question is, which explanation is right John?
Ill tell you. Mine is right and you know it. You knew PERSONALLY about my issue on Sept 24th and you didnt even bother to respond let alone sort it out.
I dont say this lightly about anyone, but you lied to the members here and to CM when you said 'you only just found out about it 2 days ago from someone else' - and that is why your casino should stay on the not recommended list. How are players supposed to trust your operation when you wont communicate with them, and when you DO you dont tell the truth?
The initial issue was bad enough, and the lack of response thereafter was worse, but going on to mislead the members here instead of taking a golden opportunity to display some integrity and honesty is the worst of all.