RiZk SoW, unfair in my opinion.

[Sasukdcf]

Excluding the wheel of F*ck all i have never had much of an issue with rizk and have at times defended them...

However i have to say that their conduct today has annoyed me.

I deposited this morning ( i had a thought fully verified months ago)
and got hit with a mesage

We have blocked your account as we need SoW documents.

that in itself is fine and i get that but it would be far better customer service to either pre warn you of this or better still block you from depositing until Sow was completed.

i have submitted the documents although as i am S/E i cant give them excatly what they ask for and i have heard nothing and guessing i will hear nothing now umtil Monday which basically means they are holding my money to ransom in exchange for the information which in my mind is tantermount to blackmail and is bang out of order ....

looked on some other threads and sebastian hasnt been online for a few days so hoping he may pop up soon and possibly help to resolve this....

casinos do have a knack of knowing how to piss of players unnecessary.

 

[colinsunderland]

but then they couldn't hold onto your money and try to avoid giving it you back could they?

 

[Borgie]

Sebastian does need to reappear before long too.

 

[Scott1baird]

but then they couldn't hold onto your money and try to avoid giving it you back could they?

They cannot withhold money as long as it isn't a bonus.

 

[dealer wins]

Great way to treat your customers Risk, lock them out and take their deposit on a Friday evening when they just fancy a little gamble after probably a hard weeks work. OP dump them and move on to a casino that appreciates your custom!! Gotta vote with your feet so these tactics stop or the casinos go out of business!!!

 

[colinsunderland]

They cannot withhold money as long as it isn't a bonus.

Lets see the OP withdraw this evening before they have approved the SOW

 

[samdog21]

so i withdraw last sun 450$. from Canada fastpayout bullshit. had to reverify again passport. bank pdfs. so they say banktranfer bs bankwire i get this am 450$ to 410$. my bank took 17$ risk provider take rest. sent to sebastian. what the fuck going on risk.

 

[Scott1baird]

Lets see the OP withdraw this evening before they have approved the SOW

Suppose it depends where he is from, but if its UK then the casino cannot with old funds.

 

[colinsunderland]

Suppose it depends where he is from, but if its UK then the casino cannot with old funds.

You might want to read through some previous threads
Also, thats a misconception, as they can if they submit a SAR, in fact they are legally obliged to. However, it is rare that will actually be done.

 

[dionysus]

just a reminder to players
@Casinomeister has nearly a dedicated thread for every accred casino; so be sure, when pos or neg, to post in those threads
it's fine to praise...or gripe...but those are the threads give all players...and staff...balanced perspectives

 

[Sasukdcf]

To be clear on this

Me the OP cannot withdraw it as they have blocked all transactions!!

I can see the tactic behind it

If they email me saying don’t deposit cos it will be blocked until you submit SoW then I would probably play elsewhere instead for ease

However this method forces your arm... and it’s not as if I have an issue doing it... but being in essence blackmailed to do it fucks me off...

It’s literally like this...

Right then ya bitch

We have £200 of yours held to ransom!

So we are going to piss you about and get all the info we need right now cos we know that you have no choice if you want your money back or to play and hopefully once it’s all done despite being annoyed you will continue to play in the vein hope of hitting something other than 5 x 10p spins on the wheel of filth !!!!

I would argue that they are in breach of the New laws ( if they are even in effect yet) for taking it before requesting the checks...

It just grates on me that they have to act like this...

And this is a 2 x winner of the CM awards !!

Wrong diddly wrong wrong

At least when Paddy power made me go through SoW they gave me £100 cash bonus for the hassle


Rizk... oh no we take £200 from you and wave it at you like a fucking carrot on a stick...

Hey donkey punter... come get it!!

 

[Sasukdcf]

Lets see the OP withdraw this evening before they have approved the SOW

They won’t let me withdraw !!!

 

[Sasukdcf]

And what’s more annoying

The proof they want is...

Employment contract with amount I earn

And pay slip

You can’t ring them


And I am self employed

So I have neither of these things
There is no suggestion of what to do in that case

So I have sent them a months bank statement from the business account which is in my name showing withdrawals to myself and money coming in and out...

Whether that’s sufficient I have no idea however I sent this at 9am this morning and haven’t heard a bloody thing!!!

Way to go rizk!!! Cheers for that

 

[Mr_Slot5]

No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them

 

[samdog21]

no more fuckin deposits for me all the stess meister man time to put this so called accredited casino down a notch till they treat the paying customer right.no wonder sebastian has not beeen around.

 

[Sasukdcf]

No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them

Because the GC are clueless in what really needs doing to clean the industry up!

All these new rules and legislations are pissing in the wind when it comes to actually achieving anything.

I have had many dealings with the GC over the years and they are the equivalent of a group of old war veterans ( picture dads army!!) with muskets trying to fight a battle against an entire army carrying the latest weapons...

They have no clue what the real issues are
But want to be seen to be pro-active.

So they sit round a table drinking tea and coming up with ideas on how to make the gambling world a better place when the reality is they have no clue what the issues are!

What they actually need is someone from this side of the fence with programming knowledge and experience to join them and start putting both the games themselves and the actions of the operators under the microscope....

The whole industry is bent from top to bottom.
It’s all cloak and dagger and not operated as we are advised.

Things like the lack of bonuses now due to the GC rulings have only served to hinder us players not help us... all this ID shit is pointless ( to prove a point on this my mate plays under his mrs account ) he has recently had to verify and managed to get fully verified in her name ( with coral) including SoW without having to ask her for anything..: and yet he walks into coral using his key fob and can withdraw winnings even though it’s in someone else’s name... so what has all this actually achieved

The real crime is how players are treated and how games are now so misleading yet legal!!

 

[EkJR]

They are in breach. That money should at least be accessible to you should you want to withdraw it.

MT Securetrade seem to be making a bit of a hash of applying these new rules.

They are probably being over cautious after their recent fines but they find themselves breaching another part of LCCP!

 

[Chipkin9]

No idea why some casinos are still doing this on withdrawal and also no idea why the UKGC aren't putting a stop to it.

If there's any money laundering risk then that risk is present on deposit and that's where the check should be done- not lose as much as you want without so much as a dickie bird, but dare to withdraw and you're hit with this crap.

Maybe the best way to deal with casinos operating in this manner is to say 'pay me or report me'- which you are well within your rights to do. When enough of the authority's time has been wasted from false flags raised by casinos then we might see pressure to alter the methods that some casinos are currently employing to strong arm people.

I'm also still at a loss as to why casinos are using an arbitrary figure to do these checks- such a crude method when all it would take is using a bit of common sense and due diligence when reviewing someone's account activity

It's just a shame that there isn't already clear and sensible guidelines in place with regards to this.

Kudos to Paddy Power by the way, sounds like they actually understand how much of a ball ache this is for players and player retention is obviously a priority for them

Precisely. I would even go on to say that these checks shoud not be conducted after a deposit either. Because that way they are still holding your cash hostage until you go through thier checks.

Instead these SoW and any other KYC checks should be done immediately after a successful withdrawal. That way the players money isn't being held to ransom in any way.

I just had a case the past few weeks with Metal Casino. A withdrawal of £90 triggered a KYC process that I had already been through, and they insisted it wasn't a SoW request despite asking for my Bank Statement.

Either way they rejected a proof of Address Letter and said it was too "Blurry". There was nothing wrong with the letter at all. It was 100% Legible and they were just playing thier usual tactic of hoping I'd reverse my withdrawal, which I didn't do.

The problem then became that the letter was passing the 3 month stage literally a day after I sent it. I sent it on 12th of May, and it was expiring on the 13th. So when I pressed them a few days later about why they rejected the document they then started playing the "Document is too old" card. Fecking cretins the whole MT Secure Trade bunch. That was the only letter I had.

So I sent them an online Bank Statement in pdf format that has my name and address on it and they still rejected that as proof of address.

I was christened Patrick, but my Bank Account name displays Paddy; what I've always been known as...they asked for an explanation and accepted what I told them; and still refused the Bank Statement. Funnilly I signed up to Metal as Paddy and they themselves changed the name on my Metal account to Patrick upon the first KYC process.

They kept returning my withdrawal to my account, then used an excuse that I input the wrong BIC number; which I copied and pasted on every occassion (Impossible for a typo). They just did not want to pay out or accept my documents. So I gave in, played the money away and self excluded from all these piece of shit MT Secure Trade Casinos. They will always find a problem with one of your documents when there is none, and they will lie and call them "Blurry" and such and ask you to send another document instead, all in the hope they can make you crack and play away any withdrawal. Complete License breach.

I contacted the UKGC and they are useless. They only really care about making sure people aren't laundering and don't really concern themselves with how casino's conduct themselves in the KYC/SoW process even if they are rejecting to payout to 70 year old people who have no clue what an ADR or the UKGC is. Borderline thieves and they use, abuse and hide behind the UKGC as the reason. Makes me sick how they can conduct themselves in such a manner with no consequences.

 

[EkJR]

Precisely. I would even go on to say that these checks shoud not be conducted after a deposit either. Because that way they are still holding your cash hostage until you go through thier checks.

Instead these SoW and any other KYC checks should be done immediately after a successful withdrawal. That way the players money isn't being held to ransom in any way.

I just had a case the past few weeks with Metal Casino. A withdrawal of £90 triggered a KYC process that I had already been through, and they insisted it wasn't a SoW request despite asking for my Bank Statement.

Either way they rejected a proof of Address Letter and said it was too "Blurry". There was nothing wrong with the letter at all. It was 100% Legible and they were just playing thier usual tactic of hoping I'd reverse my withdrawal, which I didn't do.

The problem then became that the letter was passing the 3 month stage literally a day after I sent it. I sent it on 12th of May, and it was expiring on the 13th. So when I pressed them a few days later about why they rejected the document they then started playing the "Document is too old" card. Fecking cretins the whole MT Secure Trade bunch. That was the only letter I had.

So I sent them an online Bank Statement in pdf format that has my name and address on it and they still rejected that as proof of address.

I was christened Patrick, but my Bank Account name displays Paddy; what I've always been known as...they asked for an explanation and accepted what I told them; and still refused the Bank Statement. Funnilly I signed up to Metal as Paddy and they themselves changed the name on my Metal account to Patrick upon the first KYC process.

They kept returning my withdrawal to my account, then used an excuse that I input the wrong BIC number; which I copied and pasted on every occassion (Impossible for a typo). They just did not want to pay out or accept my documents. So I gave in, played the money away and self excluded from all these piece of shit MT Secure Trade Casinos. They will always find a problem with one of your documents when there is none, and they will lie and call them "Blurry" and such and ask you to send another document instead, all in the hope they can make you crack and play away any withdrawal. Complete License breach.

I contacted the UKGC and they are useless. They only really care about making sure people aren't laundering and don't really concern themselves with how casino's conduct themselves in the KYC/SoW process even if they are rejecting to payout to 70 year old people who have no clue what an ADR or the UKGC is. Borderline thieves and they use, abuse and hide behind the UKGC as the reason. Makes me sick how they can conduct themselves in such a manner with no consequences.

That sounds like a nightmare.

The UKGC only care about licences being followed, they didn't even care about that previously. Political pressure and gambling addicition stated, criminal cases have made them take notice in recent times. I would suggest they are far more approachable now than they ever have been in the past. Will they get your money back? No, that's not what they are there to do. They are there to govern the sector and ensure compliance but normally they will insist the casinos fix their mess with a customer when a breach or weakness is found.

 

[EkJR]

Oh and an ADR is a waste of times for this kind of issue. They can't do anything about it.

 

[Sasukdcf]

It’s not about the money

I know it will get sorted it’s about casinos having the rights to pull these kind of stunts as and whenever they feel like it and being able to get away with it because the so called governing body is such a joke.

And this kind of bullshit is happening behind the scenes on the a lot games too... that’s my greater concern as the GC cannot control the simple things never mind the cloaked programming behind games etc

 

[EkJR]

It’s not about the money

I know it will get sorted it’s about casinos having the rights to pull these kind of stunts as and whenever they feel like it and being able to get away with it because the so called governing body is such a joke.

And this kind of bullshit is happening behind the scenes on the a lot games too... that’s my greater concern as the GC cannot control the simple things never mind the cloaked programming behind games etc

Just report them, simple. Or report them to a consumer body. It quite simply should not be allowed and as part of their licence is completely outlawed. Nobody will do anything unless they get reported.

 

[goatwack]

Anyone that believes governing bodies and casinos aren't in cahoots with one another obviously didn't get the memo. All these 'regulations' are just lip service and so that they're seen to do something positive

Because as we know the system is set up to be pro-casino, that won't change even if it's the year 4000

Corrupt bollocks

 

[TheAddict]

Anyone that believes governing bodies and casinos aren't in cahoots with one another obviously didn't get the memo. All these 'regulations' are just lip service and so that they're seen to do something positive

Because as we know the system is set up to be pro-casino, that won't change even if it's the year 4000

Corrupt bollocks

the latest bending over from DOA not made you feel depressed or anything has it m8?
Just don't wanna be the guy who never checked in on ya, then found out you commited suicide with 3 bullets to the back of the head.

 

[goatwack]

the latest bending over from DOA not made you feel depressed or anything has it m8?
Just don't wanna be the guy who never checked in on ya, then found out you commited suicide with 3 bullets to the back of the head.

Sorry I don't know what came over me (ooh-er)

So I'll just say tally-ho, yippety-dip and zing zang spillip! Looking forward to bullying off for the final chukka? I love this industry!

 

[Chipkin9]

It’s not about the money

I know it will get sorted it’s about casinos having the rights to pull these kind of stunts as and whenever they feel like it and being able to get away with it because the so called governing body is such a joke.

And this kind of bullshit is happening behind the scenes on the a lot games too... that’s my greater concern as the GC cannot control the simple things never mind the cloaked programming behind games etc

Yea I couldn't care about the money either, it's the principle of the matter. But unless more people report them for non compliance in the KYC process then nothing will be done as they (UKGC) state "We don't get involved in individual cases".

The best thing you can do with this MT Secure group if you are unhappy is Self Exclude as I have done. Their business model of rejecting perfect documents in the hope of some measley player reversals will cost them in the long run if people start reporting them and closing their accounts, vote with your wallet.

I suggest you do this when they inevitably either reject what you've sent or ask for more docs as one is "Too blurry or not showing all 4 corners" and then send those said documents to the UKGC telling and showing them what they rejected in their non compliance

 

[colinsunderland]

I never understand why people go back and keep playing at a casino that has fucked them about like this (not directed at the OP here) Time and time again we see threads like this then a couple of months later, the same player complaining again about the same casino. Close your account, play elsewhere. Complain to UKGC if you have a complaint like this.
GIG have been doing this since SOW was first being enforced. Dodgy as anything. Captain Rizk is, however, the only rep for any of the GIG companies who tried to answer questions on it properly.

 

[goatwack]

I never understand why people go back and keep playing at a casino that has fucked them about like this (not directed at the OP here) Time and time again we see threads like this then a couple of months later, the same player complaining again about the same casino. Close your account, play elsewhere. Complain to UKGC if you have a complaint like this.
GIG have been doing this since SOW was first being enforced. Dodgy as anything. Captain Rizk is, however, the only rep for any of the GIG companies who tried to answer questions on it properly.

Because as a rule, punters place trust in these casinos to get their act together and have one hymn sheet that we can all sing from.

Time and time again we see casinos get away with underhand shit not befitting of a Curacao clipjoint, never mind accredited casino. Not to mention taking things to intermediary bodies does diddly-squat too, so it seems no one's particularly interested in protecting the interests of the player...

Closing accounts should teach them a lesson of sorts but I doubt it. Because they'll have another 5 people lined up in their place, and all the while this bread & circus show keeps on going, good rep or not

 

[Sasukdcf]

Just to be clear

I’m not awaiting a withdrawal

I deposited £200 and then they instantly blocked my account and won’t let me play it or withdraw it!! That’s why I’m most annoyed!!!


I am self employed.... they have asked for payslip and employment contract

I can provide neither

I have provided a business account statement showing plenty of money in there and payments to myself

Plus a personal bank statement showing funds in and out

And that’s not enough apparently



And you know the stupid thing
I did have an issue with them before this.

And would have had an issue providing any of it if they hadn’t held me to ransom to do it

 

[dealer wins]

Really!! They wont accept a business account statement from a self employed person. Thats, excuse my language, fucking ridiculous!!

 

[dealer wins]

And its over a £200 deposit from an established punter, not a mega deposit from a new customer

 

[Chipkin9]

Just to be clear

I’m not awaiting a withdrawal

I deposited £200 and then they instantly blocked my account and won’t let me play it or withdraw it!! That’s why I’m most annoyed!!!


I am self employed.... they have asked for payslip and employment contract

I can provide neither

I have provided a business account statement showing plenty of money in there and payments to myself

Plus a personal bank statement showing funds in and out

And that’s not enough apparently



And you know the stupid thing
I did have an issue with them before this.

And would have had an issue providing any of it if they hadn’t held me to ransom to do it

If they don't accept your docs in their first response or don't accept that you can't provide them with what they ask for, then ask them to kindly return your £200 in deposits.

Cheeky fecks might try and change their tune then and tell you they accept your explanation and that your account is open to play ; in which case just go and withdraw, lock your account and give them a cool middle finger

EDIT: And if they don't return your deposits that's another breach, inform the UKGC if this happens also.

If they reject your docs, you are not; by their own account welcome to play there until you prove to them your SoW, and since you can't do this you will need to go through with an ADR and also inform UKGC if they refuse to give your deposits back in the worst case scenario. But hopefully everything works out ok for you.

 

[colinsunderland]

Really!! They wont accept a business account statement from a self employed person. Thats, excuse my language, fucking ridiculous!!

I agree with Chipkin, ask for your deposit back. I have seen a couple of other cases where the customer has done that and all of a sudden the documents they supplied were acceptable, not sure if it was GIG though. So what exactly are they asking for now?
I know you aren't waiting for a withdrawal, but just get your money back and move to a decent casino or this will go on and on. GIG have a habit of losing (or as they say, not being able to access) your docs months later and you will have to go through all this again.

 

[colinsunderland]

Because as a rule, punters place trust in these casinos to get their act together and have one hymn sheet that we can all sing from.

Time and time again we see casinos get away with underhand shit not befitting of a Curacao clipjoint, never mind accredited casino. Not to mention taking things to intermediary bodies does diddly-squat too, so it seems no one's particularly interested in protecting the interests of the player...

Closing accounts should teach them a lesson of sorts but I doubt it. Because they'll have another 5 people lined up in their place, and all the while this bread & circus show keeps on going, good rep or not

People always think that though, and think, ah no point me closing my account, won't make a difference. If 1000 people all did, all for the same reason, in the same month, I will bet a months wages they would change the procedure.

Personally I've closed 3 accounts this year, for 3 different reasons, and it won't make a difference, but they also won't get another penny from me (Videoslots, Casumo and EnergyBet). I would rather the £20k+ the first 2 had from me last year went to a casino who doesn't dick me about & actually values my business

 

[Sasukdcf]

I have asked for my deposit back and they haven’t refused as such but have said they would need to action it manually and this would take 5-7 days !!!!

I have closed every account this year that has used these new regs to withhold money from me... I am literally running out


However having just gone onto chat and asked for another update to be told


These are not their comfortable working hours please be patient !!!


My reply of

How dare you illegally withhold my money and then fucking tell me to be patient

I suggest you go and fuck yourself and the horse you rode in on ....




Probably hasn’t assisted in getting this resolved any quicker!!

 

[Valhalla]

I never make massive deposits, and so I have decided (even before this thread was started) that if anything like this happens to me I will immediately close my account and mark the deposit off as a loss. I absolutely will not be sending sensitive and highly personal financial documents to any casino. Even the highest rated are shady as fuck tbh, so they can whistle for it.

 

[EkJR]

I have asked for my deposit back and they haven’t refused as such but have said they would need to action it manually and this would take 5-7 days !!!!

I have closed every account this year that has used these new regs to withhold money from me... I am literally running out


However having just gone onto chat and asked for another update to be told


These are not their comfortable working hours please be patient !!!


My reply of

How dare you illegally withhold my money and then fucking tell me to be patient

I suggest you go and fuck yourself and the horse you rode in on ....




Probably hasn’t assisted in getting this resolved any quicker!!

Probably not. Just quote them the attached. Then say you are reporting them to the CMA if they don't give you immediate access to the funds.

 

[mack341]

Probably not. Just quote them the attached. Then say you are reporting them to the CMA if they don't give you immediate access to the funds.

Isn't that last bit 'subject to aml regs' etc.. the issue the casinos can still hide behind?

 

[dealer wins]

I never make massive deposits, and so I have decided (even before this thread was started) that if anything like this happens to me I will immediately close my account and mark the deposit off as a loss. I absolutely will not be sending sensitive and highly personal financial documents to any casino. Even the highest rated are shady as fuck tbh, so they can whistle for it.

Absolutely , all online casinos are are shady and as has been proven will sell your details to anyone!! I use individual emails and have had spam on every single one of the addresses once I use an online casino or sportsbook!!

 

[Valhalla]

And I wonder who is actually looking at the documents "on the other side" when we send them away. Some total stranger getting an intimate look at our financial activity - how much we earn, where we spend it, what our subscriptions and direct debits are and so on. It's absolute MADNESS and I will close very single casino account before I complete a SOW request.

 

[EkJR]

Isn't that last bit 'subject to aml regs' etc.. the issue the casinos can still hide behind?

No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.

 

[colinsunderland]

People should also remember GIG's data security is a complete joke before they send off any sensitive financial documents to them. I would rather chop my legs off before giving them anything like what they ask for.

 

[mack341]

No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.

I think it would be helpful as happens with some other ombudsmen [which is essentially what an adr is] if annually they published some of the case outcomes and examples of customer complaints, so there is consistency and casinos know generally what they should do.

Because if a casino won't release a player's funds and the ukgc don't investigate individual consumer complaints then it will be the ADR's deciding these matters

 

[aceking123]

Mt secure have been doing this for at least 12 months onwards, I had same problem a locked account blank blank docs had already sent in verified account, they still blocked the account on a deposit of 100 & demanded sow which I refused, even the captain at rizk could not help me, I requested my deposit back they refused & I parted company with them,never to return.

 

[Sasukdcf]

Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?

 

[EkJR]

Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?

The new regs and the CMA's rulings have to be separated.

The regs are around pre verification and doc requests. The CMA ruling is around withholding customer funds whilst the casino get these docs. The CMA state thst customers must still have access to the funds in the account even if the casino don't have the docs. By freezing the account they are in breach of the ruling and hence the LCCP. What Rizk should have done was continue with the account open and put a period of notice on it in which docs would be required. It seems they have just frozen the account completely which is wrong.

 

[Sasukdcf]

Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves

Any suggestion for a new casino !!??

 

[EkJR]

Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves

Any suggestion for a new casino !!??

Slotty Vegas?....Oh wait!!

Casumo, Vslots, Novibet, LV Bet

 

[Sasukdcf]

I liked video slots but they pulled the same stunt

Let me deposit £1500 over the course of a month and then when I went To withdraw £500 blocked me for verification purposes


So I complied withdrew and closed the account !!

 

[Sasukdcf]

To date paddypower is the only one that has done it the right way in my opinion ans contacted me in advance and told me a date by which I would need to provide SoW

After that account would be locked until it was supplied...

And as I said they gave me £100 for the faffing about !!

So kudos to them

But sadly they don’t have wwtbam on their site which is my favourite slot!!