Casino Complaint Rizk refusing unblock account for 3rd party passport

Dendog Leister

Dormant account
Joined
Feb 9, 2017
Location
Melbourne
Being a lvl 40 Rizk player obviously spent a lot and never withdrew...Finally had a monster win $1,800 from the back of a $10 paysafe :) shortly thereafter started withdrawal process and Rizk locked the account for verification. Should be an easy fix?

No, i had my CC details on there passed Vero...My friend made a single deposit. Passed his details on...passed Vero...

My girlfriend Uknowingly to myself made a single deposit a month prior now this is the problem..firstlt i asked Rizk over and over to remove her card...nothing hapenee prior to my win so i passed her details on and came back passport expired.
Apparently its still valid i hear 3 years after as photo i.d despite this and everything else being fine Rizk will not offer any real support or reopen my account there response is "Then we are stuck and there is nothing we can do.." for a casino to say that its rubbish and despite several emails from myself offering ways to correct this, based of EU financial law / Australian etc they ignore me and offer the same response

Im pulling my hair out neither of us can afford a new passport or alternate i.d can someone please point this post at Captain Rizk or help me find the proof the passport is valid Or offer a work around its been extremely stressfull and unfair and those funds are lawfully mine and have absolutely nothing to tie them to a $10 deposit a month prior
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Being a lvl 40 Rizk player obviously spent a lot and never withdrew...Finally had a monster win $1,800 from the back of a $10 paysafe :) shortly thereafter started withdrawal process and Rizk locked the account for verification. Should be an easy fix?

No, i had my CC details on there passed Vero...My friend made a single deposit. Passed his details on...passed Vero...

My girlfriend Uknowingly to myself made a single deposit a month prior now this is the problem..firstlt i asked Rizk over and over to remove her card...nothing hapenee prior to my win so i passed her details on and came back passport expired.
Apparently its still valid i hear 3 years after as photo i.d despite this and everything else being fine Rizk will not offer any real support or reopen my account there response is "Then we are stuck and there is nothing we can do.." for a casino to say that its rubbish and despite several emails from myself offering ways to correct this, based of EU financial law / Australian etc they ignore me and offer the same response

Im pulling my hair out neither of us can afford a new passport or alternate i.d can someone please point this post at Captain Rizk or help me find the proof the passport is valid Or offer a work around its been extremely stressfull and unfair and those funds are lawfully mine and have absolutely nothing to tie them to a $10 deposit a month prior


Hi Why not contact Captain Rizk yourself you clearly know who he is >>>>>>>https://www.casinomeister.com/forums/members/
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Sorry but i am surprised Rizk let you deposit with your friends card and then with your girlfriend's. Normally these are strict "NO NO's"

I am equally surprised they still would pay your winnings. From their T&C's

8.9 In relation to deposits of funds into Your Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.

A passport will put you down AUD277, you can alternatively apply for a "Document of identity" which will cost you AUD72.

You got a win of AUD1,800 which will cover those fees easily. Don't know what you are waiting for. :confused:

The passport is not valid after its expiry, not for international ID purposes.
 

Naok777

Experienced Member
Joined
Jun 11, 2015
Location
UK
and came back passport expired.
Apparently its still valid i hear 3 years after as photo i.d

Unfortunately that is not the case.

I checked on the website of the australian government and what the three years after expiry thing is about is the following:
Within three years of expiry it counts as renewing the passport, if more than three years after expiry it counts as applying for a new passport if you get a new one.

But that doesn't mean you can use it as id even one single day after expiry.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Being a lvl 40 Rizk player obviously spent a lot and never withdrew...Finally had a monster win $1,800 from the back of a $10 paysafe :) shortly thereafter started withdrawal process and Rizk locked the account for verification. Should be an easy fix?

No, i had my CC details on there passed Vero...My friend made a single deposit. Passed his details on...passed Vero...

My girlfriend Uknowingly to myself made a single deposit a month prior now this is the problem..firstlt i asked Rizk over and over to remove her card...nothing hapenee prior to my win so i passed her details on and came back passport expired.
Apparently its still valid i hear 3 years after as photo i.d despite this and everything else being fine Rizk will not offer any real support or reopen my account there response is "Then we are stuck and there is nothing we can do.." for a casino to say that its rubbish and despite several emails from myself offering ways to correct this, based of EU financial law / Australian etc they ignore me and offer the same response

Im pulling my hair out neither of us can afford a new passport or alternate i.d can someone please point this post at Captain Rizk or help me find the proof the passport is valid Or offer a work around its been extremely stressfull and unfair and those funds are lawfully mine and have absolutely nothing to tie them to a $10 deposit a month prior

Hmmm..they let you deposit with your girlfriend's credit card? Is that even allowed. Letting someone else play on your account?

Honestly.......and they have a problem with me depositing with prepaid debit cards....verification required before deposits of which I have not deposited since they did this....is this your account or your
Gf's?
 

randomiam

Meister Member
Joined
Jun 4, 2013
Location
australia
HMM

As a aussie the does not drive not travel overseas its put me off depositing at rizk now ive got photo id ect but if i need a bloody passport for a medium size cashout i might give it a miss.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Being a lvl 40 Rizk player obviously spent a lot and never withdrew...Finally had a monster win $1,800 from the back of a $10 paysafe :) shortly thereafter started withdrawal process and Rizk locked the account for verification. Should be an easy fix?

No, i had my CC details on there passed Vero...My friend made a single deposit. Passed his details on...passed Vero...

My girlfriend Uknowingly to myself made a single deposit a month prior now this is the problem..firstlt i asked Rizk over and over to remove her card...nothing hapenee prior to my win so i passed her details on and came back passport expired.
Apparently its still valid i hear 3 years after as photo i.d despite this and everything else being fine Rizk will not offer any real support or reopen my account there response is "Then we are stuck and there is nothing we can do.." for a casino to say that its rubbish and despite several emails from myself offering ways to correct this, based of EU financial law / Australian etc they ignore me and offer the same response

Im pulling my hair out neither of us can afford a new passport or alternate i.d can someone please point this post at Captain Rizk or help me find the proof the passport is valid Or offer a work around its been extremely stressfull and unfair and those funds are lawfully mine and have absolutely nothing to tie them to a $10 deposit a month prior

So if i understand correctly you used 3rd party deposits and now cannot prove the ID of one of them - your girlfriends? if you PM me your e-mail details i can look at it when i gt back from holiday next Thursday, alternatively please speak to Customer Support in the meantime and they will refer it to the Fraud and Security department as they are the experts in this area. This is what i will do once i can find out your account details.
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
I also find it really hard to believe that Rizk would actually let you deposit with someone else's card.
I also find it odd that in this day and age there are some folk who insist on doing this.

It's rule 101...what if you won by some great stroke of luck, one of the Jackpots?
 

tommy2guns

Newbie member
Joined
Sep 22, 2016
Location
lanarkshire
i use my wifes credit and debit card and also my credit and debit card at bet stars never had a problem once with any withdrawals or id checks
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
i use my wifes credit and debit card and also my credit and debit card at bet stars never had a problem once with any withdrawals or id checks
That must be the exception, not the rule.
In my 16 years of online gaming, one of the first rules was always NEVER use someones else's details, accounts or cards.

I too am VERY surprised that Rizk are apparently allowing this to happen :eek2:

KK
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
That must be the exception, not the rule.
In my 16 years of online gaming, one of the first rules was always NEVER use someones else's details, accounts or cards.

I too am VERY surprised that Rizk are apparently allowing this to happen :eek2:

KK

Im not sure about that KK , as i do know players using their partners cards for gambling it surely isn't the first time ive seen it & what would be the problem here if they did ? if i used my mrs card with her permission what difference does it make, im committing no offence in terms of fraud or anything else i have her permission to use the card , no different to her going on a spending spree with my credit card.

plus some accounts are joint i have done this when putting in card details myself when cards was are on table i clicked her details in , cv number etc etc & played with it , then another deposit a few days later for it to be declined wrong cv number , upon checking i had used her card. didnt stop the casino from taking the money & paying a withdraw back to same card. my mistake i did contact the casino & they was 100% fine with it , no problems at all.
 
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