Resolved RIZK - Comically Awful Customer Support

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Mannnnnn how is this possible to be so incompetent. Deposited 13 euros at eurocasino using muchbetter. Deposit not credited. Of course even with a confirmation number, a screenshot and a bible... I am promised a quick reaponse by email.... nope.
Last time it happened at rizk it took 8 days and 50 emails.

@Betsson-Group
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
They got back to me with this 'solution', which doesn't work.

I have asked for them to investigate further.

I mean, I'm literally trying to give them money here.

1616756712539.png
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
They got back to me with this 'solution', which doesn't work.

I have asked for them to investigate further.

I mean, I'm literally trying to give them money here.

View attachment 152752
Hi @ChopleyIOM

I am sorry to hear that you have been having issues while playing on our Pragmatic slots recently. I can confirm that Pragmatic slots should be available to most regions, and UK as an example being one of those.

I have sent you a private message here on CasinoMeister asking a few questions in order to be able to locate your account and query to look into this matter.

Kind regards,
Alex
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Mannnnnn how is this possible to be so incompetent. Deposited 13 euros at eurocasino using muchbetter. Deposit not credited. Of course even with a confirmation number, a screenshot and a bible... I am promised a quick reaponse by email.... nope.
Last time it happened at rizk it took 8 days and 50 emails.

@Betsson-Group
Hi @hhhelllo

I am sorry to hear you had an issue with a deposit that was not credited.
I have sent you a private message asking for some additional details in order to look into this query for you.

Kind regards,
Alex
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Hi @ChopleyIOM

I am sorry to hear that you have been having issues while playing on our Pragmatic slots recently. I can confirm that Pragmatic slots should be available to most regions, and UK as an example being one of those.

I have sent you a private message here on CasinoMeister asking a few questions in order to be able to locate your account and query to look into this matter.

Kind regards,
Alex

Thanks for that Alex, I have replied to your PM :)
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I've grown to think the rewards at Rizk aren't too terrible TBH, even the AMAZING WHEEL OF 5 SPINS I've made my peace with.

You get two wheels per level, a wheel and a bonus wheel, and even if you get the least valuable reward off them both of 5 free spins, that's still 10 spins at 10p. If you think about it long term, that's £1 of wagering on a slot like Starburst per level, which over time will return 96p.

Generally speaking I'd expect to get a couple of levels off a £100 deposit, so that's £2 cashback on a £100 deposit, or 2%, which I don't think is that bad.

In reality the wheels do award better prizes on a fairly regular basis, and the other offers they run are sometimes OK, for example they've got an easter egg thingy going on at the moment, where you get to open a SURPRISE EGG every day, and in today's egg I got a £10 cash award for my next level up, and like the the rest of the rewards, it's all wagering free.

Certainly as a low-roller I feel overall that the rewards for playing at Rizk are better than they were at VS before I stopping playing there due to the RTP gimpings, and Rizk do of course run all the top RTPs, which is like 'permanent cashback' compared to playing the same games at VS with their 50% extra house edge.

Yesterday's egg was pretty good, £10 cash on next level up.

Today's egg is...... not so good :D

1616764966304.png
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
Why would they want to stop someone playing the most dodgy slots available?
i think they can fix it and know what's up with it I've had it before where the game doesn't load, i think if the casino really wanted to sort the problem out they could, because they know whats up with it. you referring to the provider being dodgy is completely separate and has nothing to do with what i was saying
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
i think they can fix it and know what's up with it I've had it before where the game doesn't load, i think if the casino really wanted to sort the problem out they could, because they know whats up with it. you referring to the provider being dodgy is completely separate and has nothing to do with what i was saying
Well why wouldn't they fix it though, thats my point? Are you on the IOM? If not I doubt you've had this issue where the customer is covered by more than one gaming license, which is likely to be the problem.
I'll bet it's something to do with an account setting saying UK and Pragmatic picking the IP up as MGA, or an account setting from GIG not being transferred over properly to Betsson or something alone those lines.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
This issue has now been resolved and I can play Pragmatic Play slots at Rizk in real money mode, I'm not entirely sure what the issue was, but it's been fixed.

My thanks to the rep, Alex, for his intervention, I'm not entirely when/if it would have been fixed without his help.
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
This issue has now been resolved and I can play Pragmatic Play slots at Rizk in real money mode, I'm not entirely sure what the issue was, but it's been fixed.

My thanks to the rep, Alex, for his intervention, I'm not entirely when/if it would have been fixed without his help.
Congrats Chopley! Hopefully we'll get a nice video of some Pragmatic play!
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Yes I'll take a look at their new games next time I do an online slots session video :)

I really quite like Pragmatic's games, nice graphical style and they generally have decent music too, plus as long as you find the top RTP versions (which Rizk run) you're generally looking at 96.5% RTP (or a smidge over) which is pretty decent.

I guess their slots might seem a bit 'basic' or 'old fashioned' for some people's tastes but that's a plus in my book, can't be doing with slots that are like watching a fireworks display every time you get a win of 3.8x stake across three million megaways.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Yes I'll take a look at their new games next time I do an online slots session video :)

I really quite like Pragmatic's games, nice graphical style and they generally have decent music too, plus as long as you find the top RTP versions (which Rizk run) you're generally looking at 96.5% RTP (or a smidge over) which is pretty decent.

I guess their slots might seem a bit 'basic' or 'old fashioned' for some people's tastes but that's a plus in my book, can't be doing with slots that are like watching a fireworks display every time you get a win of 3.8x stake across three million megaways.

I have a feeling you will retract that statement soon :)
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Yes I'll take a look at their new games next time I do an online slots session video :)

I really quite like Pragmatic's games, nice graphical style and they generally have decent music too, plus as long as you find the top RTP versions (which Rizk run) you're generally looking at 96.5% RTP (or a smidge over) which is pretty decent.

I guess their slots might seem a bit 'basic' or 'old fashioned' for some people's tastes but that's a plus in my book, can't be doing with slots that are like watching a fireworks display every time you get a win of 3.8x stake across three million megaways.

I like that they have the "increase the costs of your spins by x% to increase the chance of getting the bonus" setting; not strictly a bonus buy, and possibly skirting the rules a bit. But I think it's a sensible compromise.
 
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