Resolved RIZK - Comically Awful Customer Support

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
The thing with the Sky deal is that it is free though. You don’t need to deposit, meet any particular requirements etc, and winnings are paid as cash. So while it is unlikely you’ll get enough to cash out, it is entirely free money when you do.

I find it hard to complain about a promo that is entirely free.

They do seem to have added more “bigger” prizes since bringing in the bonus round. I’d assume this might be why they removed the prize picker from Sky Bingo
This. I won £10k once through their daily spin. Won a £1 scratchcard that I won a fiver from, kept playing, got up to about £40, moved to the £2 one, won about another £100, cashed out £100, moved onto the £5 one, won £500, cashed out £400, moved to the £10 one and got the £10000 :eek:
Never played the scratchcard since lol.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
This. I won £10k once through their daily spin. Won a £1 scratchcard that I won a fiver from, kept playing, got up to about £40, moved to the £2 one, won about another £100, cashed out £100, moved onto the £5 one, won £500, cashed out £400, moved to the £10 one and got the £10000 :eek:
Never played the scratchcard since lol.

some of the scratch cards aren’t too bad. Not worthy of long playing, and I don’t think anyone has ever got more than 2x on the Showcase Showdown on Price Is Right ;)
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I've grown to think the rewards at Rizk aren't too terrible TBH, even the AMAZING WHEEL OF 5 SPINS I've made my peace with.

You get two wheels per level, a wheel and a bonus wheel, and even if you get the least valuable reward off them both of 5 free spins, that's still 10 spins at 10p. If you think about it long term, that's £1 of wagering on a slot like Starburst per level, which over time will return 96p.

Generally speaking I'd expect to get a couple of levels off a £100 deposit, so that's £2 cashback on a £100 deposit, or 2%, which I don't think is that bad.

In reality the wheels do award better prizes on a fairly regular basis, and the other offers they run are sometimes OK, for example they've got an easter egg thingy going on at the moment, where you get to open a SURPRISE EGG every day, and in today's egg I got a £10 cash award for my next level up, and like the the rest of the rewards, it's all wagering free.

Certainly as a low-roller I feel overall that the rewards for playing at Rizk are better than they were at VS before I stopping playing there due to the RTP gimpings, and Rizk do of course run all the top RTPs, which is like 'permanent cashback' compared to playing the same games at VS with their 50% extra house edge.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
The wheel is also based on the amount you wager for it, if you are a low roller you will end up with 10p spins.

If you wager £5+ you will get super or megaspins instead.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
You mean the 'Wheel of 5-Spins' held no attraction for you? Try SkyVegas, the only casino that ever awarded me a 5p bonus. And you get 5 poxy spins or 1 win-spin on a GOOD day.

Sky Vegas used to be my number 1 casino 6 years ago until I decided to not play their anymore. My account is also not active anymore and I can not login. I did try reopen my account but as I said in the past they will only open it if I agree for them to set a 25 weekly deposit limit onto my account, which I laughed soo hard at and said no way is that even worth it and said no, just leave it then.

I do really miss Sky Vegas though. But I am happy with the casinos I play at presently anyway :)
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Mannnnnn how is this possible to be so incompetent. Deposited 13 euros at eurocasino using muchbetter. Deposit not credited. Of course even with a confirmation number, a screenshot and a bible... I am promised a quick reaponse by email.... nope.
Last time it happened at rizk it took 8 days and 50 emails.

@Betsson-Group
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
They got back to me with this 'solution', which doesn't work.

I have asked for them to investigate further.

I mean, I'm literally trying to give them money here.

1616756712539.png
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
They got back to me with this 'solution', which doesn't work.

I have asked for them to investigate further.

I mean, I'm literally trying to give them money here.

View attachment 152752
Hi @ChopleyIOM

I am sorry to hear that you have been having issues while playing on our Pragmatic slots recently. I can confirm that Pragmatic slots should be available to most regions, and UK as an example being one of those.

I have sent you a private message here on CasinoMeister asking a few questions in order to be able to locate your account and query to look into this matter.

Kind regards,
Alex
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Mannnnnn how is this possible to be so incompetent. Deposited 13 euros at eurocasino using muchbetter. Deposit not credited. Of course even with a confirmation number, a screenshot and a bible... I am promised a quick reaponse by email.... nope.
Last time it happened at rizk it took 8 days and 50 emails.

@Betsson-Group
Hi @hhhelllo

I am sorry to hear you had an issue with a deposit that was not credited.
I have sent you a private message asking for some additional details in order to look into this query for you.

Kind regards,
Alex
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Hi @ChopleyIOM

I am sorry to hear that you have been having issues while playing on our Pragmatic slots recently. I can confirm that Pragmatic slots should be available to most regions, and UK as an example being one of those.

I have sent you a private message here on CasinoMeister asking a few questions in order to be able to locate your account and query to look into this matter.

Kind regards,
Alex

Thanks for that Alex, I have replied to your PM :)
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I've grown to think the rewards at Rizk aren't too terrible TBH, even the AMAZING WHEEL OF 5 SPINS I've made my peace with.

You get two wheels per level, a wheel and a bonus wheel, and even if you get the least valuable reward off them both of 5 free spins, that's still 10 spins at 10p. If you think about it long term, that's £1 of wagering on a slot like Starburst per level, which over time will return 96p.

Generally speaking I'd expect to get a couple of levels off a £100 deposit, so that's £2 cashback on a £100 deposit, or 2%, which I don't think is that bad.

In reality the wheels do award better prizes on a fairly regular basis, and the other offers they run are sometimes OK, for example they've got an easter egg thingy going on at the moment, where you get to open a SURPRISE EGG every day, and in today's egg I got a £10 cash award for my next level up, and like the the rest of the rewards, it's all wagering free.

Certainly as a low-roller I feel overall that the rewards for playing at Rizk are better than they were at VS before I stopping playing there due to the RTP gimpings, and Rizk do of course run all the top RTPs, which is like 'permanent cashback' compared to playing the same games at VS with their 50% extra house edge.

Yesterday's egg was pretty good, £10 cash on next level up.

Today's egg is...... not so good :D

1616764966304.png
 

xxxxwildingxxxx

On petite vacance
Joined
Mar 22, 2021
Location
uk
Why would they want to stop someone playing the most dodgy slots available?
i think they can fix it and know what's up with it I've had it before where the game doesn't load, i think if the casino really wanted to sort the problem out they could, because they know whats up with it. you referring to the provider being dodgy is completely separate and has nothing to do with what i was saying
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
i think they can fix it and know what's up with it I've had it before where the game doesn't load, i think if the casino really wanted to sort the problem out they could, because they know whats up with it. you referring to the provider being dodgy is completely separate and has nothing to do with what i was saying
Well why wouldn't they fix it though, thats my point? Are you on the IOM? If not I doubt you've had this issue where the customer is covered by more than one gaming license, which is likely to be the problem.
I'll bet it's something to do with an account setting saying UK and Pragmatic picking the IP up as MGA, or an account setting from GIG not being transferred over properly to Betsson or something alone those lines.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
This issue has now been resolved and I can play Pragmatic Play slots at Rizk in real money mode, I'm not entirely sure what the issue was, but it's been fixed.

My thanks to the rep, Alex, for his intervention, I'm not entirely when/if it would have been fixed without his help.
 
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