Rizk casino - newly accredited - top score!

[JkG]

Was just coming in to see did anyone else have a huge issue with Rizk. My god, it's wrecking my head. Keeps kicking me out of games, lagging, some games won't load at all and are now restricted apparently when they were fine a few weeks ago.
Also I can't get past double my deposit at all. No matter what game I play. As soon as I start doing good I get kicked out and they don't run as well/give wins. They're all boring the crap out of me. Tinfoil hat needed.

 

[spintee]

Done with this site. The icing on the cake was when I couldn't play my 10 freespins due to Netent. I thought they had this resolved. Too much frustration at this casino for absolutely no gain.

Adios Captain. I am outta here after I unlock my next 20 spins.

I would not call it a day with them, The rep does alot more than most sites, Pay out is quicker than most, Yes there is a charge and can only speak for my self what I think about that,

I defiantly know how you feel, Its very frustrating especially when not much money left, The IPS sites suffer terrible with this shit but eventually found the problem, And it was not my cookies :~)

 

[mcgameboy]

Hey guys, I get your frustrations - please, please, please report these through to Customer Services as and when they happen. You may think that I am joking when i say that we get very few contacts on this but clearly it is happening. However without the detail and the ability to replicate these issues it is nigh on impossible to solve.

Therefore if you have any issues like this then please contact Customer Support at the time it happens and give details such as time, game, platform, operating system, browser and description of the problem. There are procedures in place for this to be pushed through to the tech department as a Priority 1 issue so that they can deal with these problems as and when they arise.

FWIW Captain, I do believe you when you say that.

However, that may be the case because of the attitude of CS. If the collective behaviour/attitude of CS is one of "flat out deny there is a problem, then defiantly tell the customer that it is HE/SHE who has the problem, the iffy internet connection, the out of date playing device/hardware etc etc", then that can only serve to discourage the customer into contacting CS.

So just put yourself in the shoes of the customer/player for a moment. They have had these problems before, they have gone to CS to voice their concerns, report their issues before, only to have had their concerns dismissed/disregarded as poppycock/saltiness at losing/whatever.

So IF a customer has become accustomed to this attitude, no matter who they end up speaking to, what does that lead to? The customer just ends up thinking "I SHOULD contact CS, but what's the effing point? They will only flat out deny that the problem is on Rizk's side, INSIST that the problem lies on my side and leave me feeling like that my concerns are not being taken seriously. I am already pissed off, and if one more bloody member of CS says something that I don't like the sound of (like being called a LIAR for instance!), I'm gonna end up saying something that I may end up regretting. Or worse still, doing something that I may end up regretting, like losing my rag and turning my laptop into a projectile. Oh look, my iPad is now in 37 different pieces. No more playing at Rizk for me. Oh well, at least I won't be suffering from lag for a while. Every cloud has a silver lining...as long as it's not an Igaming cloud".

I mean look what happened to Nicola. She complained via e-mail saying it was unacceptable (justifiably so) and for her trouble, she got her account closed without warning. I mean WTF? You can't seriously suggest that THAT kind of attitude is in any way acceptable, can you?

And you wonder why people aren't bothering to complain? Maybe they are already long resigned to a "we've got your deposit, now talk to my effing hand, because we don't give a flying shit once we have your money" attitude. So rather than choose to waste their time (because that is what it amounts to at the end of the day - OUR time being wasted), the player just wants to get the hell out of Rizk, log out and go find something to do that is more enjoyable....like ironing, vacuuming or self-dentistry.

FWIW, almost all of the times I have dealt with Rizk's CS, they have been excellent. And thankfully I've not felt the need to complain about lag because I have been largely unaffected by it (it's only started happening to me the last few days).

But seeing all these posts from my fellow CM-Rizkers is a cause for concern.

I did turn to them one time but they just told me that there was no problems. They didn't ask anything.
I got angry and left.
Now as you know I've had problems for longer than this week, but if support denies there is an issue then it's hard to argue. I do hope that they got orders of asking questions now and trying to help.

...and you should be on holiday and not posting here

She's right. And I for one, wish that I didn't feel the need to post while you are on your well-deserved hols.

 

[interlog]

I watched one of the bonus videos on Craigs Slot Channel (I think that is what it is called) and he was playing at Rizk and complaining about the lag.

From this topic and what I experienced myself, little did he know that it wasn't his internet connection causing the lag, but that it was the Rizk website.

Perhaps the Captain can have a watch for himself to see what we players experience:

You do not have permission to view link Log in or register now.

 

[Captain Rizk]

FWIW Captain, I do believe you when you say that.

I mean look what happened to Nicola. She complained via e-mail saying it was unacceptable (justifiably so) and for her trouble, she got her account closed without warning. I mean WTF? You can't seriously suggest that THAT kind of attitude is in any way acceptable, can you?

And you wonder why people aren't bothering to complain? Maybe they are already long resigned to a "we've got your deposit, now talk to my effing hand, because we don't give a flying shit once we have your money" attitude. So rather than choose to waste their time (because that is what it amounts to at the end of the day - OUR time being wasted), the player just wants to get the hell out of Rizk, log out and go find something to do that is more enjoyable....like ironing, vacuuming or self-dentistry.

FWIW, almost all of the times I have dealt with Rizk's CS, they have been excellent. And thankfully I've not felt the need to complain about lag because I have been largely unaffected by it (it's only started happening to me the last few days).

But seeing all these posts from my fellow CM-Rizkers is a cause for concern.



She's right. And I for one, wish that I didn't feel the need to post while you are on your well-deserved hols.

Hi Mcgameboy and I couldnt agree with you more. Both myself and the Head of Customer Support have spoken with the entire support department who are under instruction to detail ALL reports and past them through to the tech team immediately. So I promise you that no reports via CS will be ignored.

Secondly and very importantly I can 100% guarantee you that nobodies account is closed purely for writing a mail or contacting Live Chat to complain. If you think about it that is precisely what CS are there for - to handle complaints, unfortunately most people think they are there to give out extra bonuses which isnt the case. It costs hundreds of €/£/$ to acquire each and every player and so to close an account because they point out a failing would result in us going bust very, very quickly and even some dim-witted casino guys can see that ;-)

I have asked Nicola to share her e-mail address with me so that i can look into this case but she has not done so yet and so i can do no more at this point.

 

[citizenx]

Hey guys, I get your frustrations - please, please, please report these through to Customer Services as and when they happen. You may think that I am joking when i say that we get very few contacts on this but clearly it is happening. However without the detail and the ability to replicate these issues it is nigh on impossible to solve.

Therefore if you have any issues like this then please contact Customer Support at the time it happens and give details such as time, game, platform, operating system, browser and description of the problem. There are procedures in place for this to be pushed through to the tech department as a Priority 1 issue so that they can deal with these problems as and when they arise.

Oh man I'm SEETHING having read that.

I've done exactly that to your CS a number of times and been spoken to like an utter imbecile. They brush you off with the usual "cookies, different browser" stuff as if you're a novice.

They totally ignored me when I told them repeatedly that i use a USB stick with a fresh install every time this computer boots.

I've reported these issues a few times and frankly got irritated by the response. I'm sure you can find my chat logs if need be. My frustration was quite apparent in some of them and i'm NOT sorry for that.

Getting to the point though, this issue affects Guts, Rizk and Dunder, all on the igaming platform, I believe. My feeling is its a load issue on the platform itself rather than an issue affecting just rizk. That said, i tend to play rizk more often than the others so notice it more there.

For clarity - It affects me on:

Laptop (Linux/Chrome and Firefox). Fresh install, have cleared caches and cookies various times.
Mobile (Android/Chrome). As above.

Two seperate connections (VM 100mb - rock solid elsewhere) and Vodafone 4g.

This is NOT device, broswer or connection issues.

This is not exclusive to Rizk.

This is NOT taken seriously by your support team in my experience.

I greatly admire your casino and fully accept that it may not come up very often because:

a). It is sporadic (but annoying as hell).
b). Your support team give people the brush off when they report it ("do what we tell you or we're not going to help"*).
c), We're gamblers, so we gamble we're going to get a reasonable session rather than laggy play and disconnects.



*I recall explaining i was not prepared to mess around with cookies and cache any more and hit a brick wall. I felt like complaining at the time and spoke to a TM who was helpful but ultimately didn't escalate the issue.

We want to play some games, not spend hours doing tech support. That was my feeling and remains that way.


I also feel i should point out that i have addressed this matter in here before:

https://www.casinomeister.com/forums/threads/your-questions-for-rizk-casino-post-them-here.72913/

j

 

[Adriana B]

Had my last 10 free spins that needed to be unlocked and they were on Warlord -- cannot play due to country restrictions. I went to CS (after waiting a few minutes) and they stated that I did not have any free spins.

Definitely done with this place. Lots more other casinos troublefree that run a lot smoother!

 

[Steviedoo]

Well gameplay on my laptop did not improve...however I switched over to my iPad....less games to choose from even more so for me cuz I get no mg games but all games were playing smoothly. Actually they seemed to be on speed after having played on my laptop.

And I can understand the reluctance to contact support....we just want to play.

 

[Steviedoo]

Had my last 10 free spins that needed to be unlocked and they were on Warlord -- cannot play due to country restrictions. I went to CS (after waiting a few minutes) and they stated that I did not have any free spins.

Definitely done with this place. Lots more other casinos troublefree that run a lot smoother!

I get it....however...one of best casinos around. not that many like them. And the captain is always helpful and generous with us.

 

[scarletmuse]

Kudos to Rizk on Christmas day.

Had a tenner on my account that I turned into a 150 withdrawal.

Processed within the hour

Well done nice little xmas pressie for ya! And awesome for quick withdrawal-have noticed Rizk has certainly gotten quicker to process cashouts which is great-never need to ask chat to approve/process anymore, or sometimes I don't even get a chance to 'lock' it LoL

But.. I can't help it but recently i have a been feeling newly miffed about the WD fee... in general i am typically happy to absorb a fee here and there for these sorts of things u know-banking/conversion rates/processing payment providers whatever-so long as it is within reason and not exorbitant-which really a couple of bucks seems ok so it's like meh. Just get on with it-especially when not much else choice given limited accessibility to funds via e-wallet/prepaid cards in Aus so many things hit up an extra fee a lot the time...

Just since my bad run of luck of late has led me to having to withdraw lower amounts and sometimes often-I might hit a good run following an initial request and within minutes I quickly race to the settings page to cancel and top it up a bit but arghh It's sent! Which is great but still haha I'm sure sometimes I'd notice fees waived in a couple of instances like this in the past but it's kinda making me crazy right now-I'd rather cashout a small amount and redeposit later on if need be, just to save myself a little glory but sheesh is it worth it for the cost? But then again, I risk losing it all all together if I keep on playing with it I suppose

There's needs to be like a 'pending' option with the WD lock feature-like a withdrawal reserve

 

[chiya]

Nice surprise you sent to me Rizk by snail mail no less .. Deposit 50€, play with 150€ .. Excited I was, until I realized .. oh wait, this seems too familiar. And sure enough, in the paper you sent me it actually states "Welcome bonus" ... But I'm already a member .. wat

In case it's not obvious; I obviously cannot redeem this bonus. Not cool .. getting my hopes up

 

[Adriana B]

Wow. Got pissed off because I tried to spin at 25 cents at Vikings Go Beserk and it span at $2.50 (with Ygdrassil there is sometimes a lag and when I clicked to continue it went to max bet). I went on chat and said that I did not mean to spin at that and said to close my account and it was done in a nano minute -- no attempt to keep my business).

A lot of people are a fan of this casino ... I am not one of them. Good riddance! Lots of people here state how much Captain Rizk does but he has never done anything for me. Probably my least favorite casino at this point.

ACCOUNT CLOSED!

 

[spintee]

Wow. Got pissed off because I tried to spin at 25 cents at Vikings Go Beserk and it span at $2.50 (with Ygdrassil there is sometimes a lag and when I clicked to continue it went to max bet). I went on chat and said that I did not mean to spin at that and said to close my account and it was done in a nano minute -- no attempt to keep my business).

A lot of people are a fan of this casino ... I am not one of them. Good riddance! Lots of people here state how much Captain Rizk does but he has never done anything for me. Probably my least favorite casino at this point.

ACCOUNT CLOSED!

You have to be very careful when closing account, They may of put down a gambling problem and they will block you from all sister sites,


You would of thought they would of asked a few questions at least

 

[bjtaz44]

Wow. Got pissed off because I tried to spin at 25 cents at Vikings Go Beserk and it span at $2.50 (with Ygdrassil there is sometimes a lag and when I clicked to continue it went to max bet). I went on chat and said that I did not mean to spin at that and said to close my account and it was done in a nano minute -- no attempt to keep my business).

A lot of people are a fan of this casino ... I am not one of them. Good riddance! Lots of people here state how much Captain Rizk does but he has never done anything for me. Probably my least favorite casino at this point.

ACCOUNT CLOSED!

I think I'm right behind you on that, I can't even get Ygdrassil to load! Tried 3 browsers and still nope, sick of it.

 

[Adriana B]

Yeah Terry. They should have asked me why I was so pissed off. This was the nail on the coffin for me. He didn't even ask me about the problem I encountered. It was zip quick and bang your gone. No apologies or anything. And BTY all you apologists that stick up for the Captain he has never ever given me any compensation for all this shit that I have put up with.

 

[spintee]

Yeah Terry. They should have asked me why I was so pissed off. This was the nail on the coffin for me. He didn't even ask me about the problem I encountered. It was zip quick and bang your gone. No apologies or anything. And BTY all you apologists that stick up for the Captain he has never ever given me any compensation for all this shit that I have put up with.

I had bugger all, What pissed me of the other day is that albeit I loadded screen shot of errors captain said he will only compensate the few that PM him Thats nearly as bad as customer service, I try and help and upload shots and do not want to know, I not expect any think but what do I need to do? Contact support, email screen shot in, post on fourm than private message the rep???

Most CS cause more harm than anything else and they just seem to be getting worser.

 

[TheAddict]

I had bugger all, What pissed me of the other day is that albeit I loadded screen shot of errors captain said he will only compensate the few that PM him Thats nearly as bad as customer service, I try and help and upload shots and do not want to know, I not expect any think but what do I need to do? Contact support, email screen shot in, post on fourm than private message the rep???

Most CS cause more harm than anything else and they just seem to be getting worser.

I'm sure if you go bare wearing nothing other than the bandit mask, replace the bag of money for a sign that sais 'hey captain im over here!' While doing the same jig & then swap it with your current avatar you will be noticed mate, that one atm just dont stand out enough.

Does sound a lil unfair for your efforts though, tbh.

 

[Steviedoo]

Contact CS he said.
They will know what to do he said
They have been spoken to he said

Ok well ...quickspin games filled with errors and reload error upon error ...watching paint dry would have been more entertaining.

Contacted support. They said the problem was fixed yesterday.

Oh well I said..just thought I would inform you. Got off chat and lost all my money and happy to be gone.

Captain....my effen MG games don't work on any platform computer laptop or iPad at rizk.

I can't play nextgen or Netent games cuz of restrictions.
Your quickspin games weren't working. Your play n go games were lagging.
This doesn't leave me with much.



Out.
No Rizk no pain. No nothing.

 

[Steviedoo]

Yeah Terry. They should have asked me why I was so pissed off. This was the nail on the coffin for me. He didn't even ask me about the problem I encountered. It was zip quick and bang your gone. No apologies or anything. And BTY all you apologists that stick up for the Captain he has never ever given me any compensation for all this shit that I have put up with.

I hear you. I'm gonna give Rizk a rest for a bit.

Honestly. It was painful today. On top of that I lost a whole bunch of money without enjoying the process of playing.

So yeah

No Rizk no pain

 

[nutnut]

Wow. Got pissed off because I tried to spin at 25 cents at Vikings Go Beserk and it span at $2.50 (with Ygdrassil there is sometimes a lag and when I clicked to continue it went to max bet). I went on chat and said that I did not mean to spin at that and said to close my account and it was done in a nano minute -- no attempt to keep my business).

A lot of people are a fan of this casino ... I am not one of them. Good riddance! Lots of people here state how much Captain Rizk does but he has never done anything for me. Probably my least favorite casino at this point.

ACCOUNT CLOSED!

Yeah Terry. They should have asked me why I was so pissed off. This was the nail on the coffin for me. He didn't even ask me about the problem I encountered. It was zip quick and bang your gone. No apologies or anything. And BTY all you apologists that stick up for the Captain he has never ever given me any compensation for all this shit that I have put up with.

With all due respect, I hate to be the one to defend a casino but you come across like you are owed something for your mistake, when infact you are owed nothing.

The mistake was YOUR mistake, yet you went on chat to blackmail them to keep your account, and to your shock(?) after requesting your account to be closed it was...........CLOSED

What is this compensation you deserve and for what shit you have put up with?

Giving a casino shit because they didn't give you something for free is ridiculous.

 

[miksaxxx]

calm Down.

Captain was in holiday , when he getted work he asked everyone to send screenshots and information about errors to cs.

I sended yesterday also 5 screenshots and details. Those was sended to technical team to investigate errors .

Now you are giving him too much of shit in after couple of days. Maybe after holiday he had work his regular casino job. meeting after meeting. watching is everyone in staff ok. etc..

Also technical team need to check those errors first and after investigated, of course he will compensate those.

He has checked here every day of this year, how many reps do it?

 

[spintee]

Captain was in holiday , when he getted work he asked everyone to send screenshots and information about errors to cs.

I sended yesterday also 5 screenshots and details. Those was sended to technical team to investigate errors .

Now you are giving him too much of shit in after couple of days. Maybe after holiday he had work his regular casino job. meeting after meeting. watching is everyone in staff ok. etc..

Also technical team need to check those errors first and after investigated, of course he will compensate those.

What the hell can the technical team be able to do by seeing a screen shot? If you seen a few than might as well seen thousands, as there is only a few different error codes. The thing is there is a problem and they know it and sending screen shots will not make a blind bit of difference.

I have nothing wrong with the site or the Captain rep as I have a regular deposit there now and than and only a small % I get errors, Guts on the other hand is complete oppiste

 

[miksaxxx]

What the hell can the technical team be able to do by seeing a screen shot? If you seen a few than might as well seen thousands, as there is only a few different error codes. The thing is there is a problem and they know it and sending screen shots will not make a blind bit of difference.

I have nothing wrong with the site or the Captain rep as I have a regular deposit there now and than and only a small % I get errors, Guts on the other hand is complete oppiste

I understant frustration .

If technical team is not responsible to get site work properly. who then ?

I think cs and captain will not get those errors away.

 

[miksaxxx]

..

What i am worried about is.

The errors what i have had is also coming in Guts also. So is this problem in sites or in platform " igamingcloud ".

@Ben. would you tell little story, is that possible ? .

 

[mimi26]

With all due respect, I hate to be the one to defend a casino but you come across like you are owed something for your mistake, when infact you are owed nothing.

The mistake was YOUR mistake, yet you went on chat to blackmail them to keep your account, and to your shock(?) after requesting your account to be closed it was...........CLOSED

What is this compensation you deserve and for what shit you have put up with?

Giving a casino shit because they didn't give you something for free is ridiculous.

I think Barbara was pointing out that there is a lag on the games, and with all due respect if you walk into a store and buy a defective product you return it for a full refund!! why the hell should casinos get away with a simple 'sorry'

This is what happens when casinos get too greedy and start opening sister sites left right and centre, making it impossible for servers to cope

 

[spintee]

I think Barbara was pointing out that there is a lag on the games, and with all due respect if you walk into a store and buy a defective product you return it for a full refund!! why the hell should casinos get away with a simple 'sorry'

This is what happens when casinos get too greedy and start opening sister sites left right and centre, making it impossible for servers to cope

That is not the only problem, The other one is why have they got change coin value going from min than the next step max? It should stop at with max or min? This is a serious breach of responsible gambling and also bring in alot of complaints from players,

And yes you could change the value to 1 than have a few spins and relise its on 5 or 10 as the system took to long to register it, and also with the lines, Change lines to 20 and have spins to relise your playing 1 or two lines, Play N Go is a fine example of this.

 

[interlog]

What is the point everybody sending screen shots to customer services?

Rizk - just admit that there are problems with your platform.

I linked to a video in this very topic. Rizk always monitors Nickslots stream and he experiences lag / error problems and the number of times that he can't find a game when searching for it is numerous during his streams.

As has been stated here a number of times, you get frustrated reporting problems to customer services because the first thing they ask is to clear cookies, change browser when you know dam well that this is not the problem.

My suggestion to Rizk is to stop burying the head in the sand and fix whatever is causing the problems for your customers. Who knows, it may just stop them walking away.

And whilst you're at it - stop charging for withdrawals or at least make the first withdrawal of the day free. It can easily be implemented if you put your mind to it.

Edit: this is how it should be done. No games loaded for me at VS yesterday. Went to customer services and within a minute they apologised and acknowledged that there were problems. No clearing cookies bullshit - a straight answer.

 

[Steviedoo]

Captain was in holiday , when he getted work he asked everyone to send screenshots and information about errors to cs.

I sended yesterday also 5 screenshots and details. Those was sended to technical team to investigate errors .

Now you are giving him too much of shit in after couple of days. Maybe after holiday he had work his regular casino job. meeting after meeting. watching is everyone in staff ok. etc..

Also technical team need to check those errors first and after investigated, of course he will compensate those.

He has checked here every day of this year, how many reps do it?

Not complaining about the captain.

Frustrated that one of my favourite and go to casinos is unplayable for me.

That's it. That's all.

Don't expect the captain to do anything actually.

What I do expect is that when I deposit money at rizk that I do not encounter error upon error and get to play all the games that are not restricted in my country. And then when reporting the problem to CS to be told by that they fixed the problem yesterday and that I shouldn't have any errors.

Is this too much to ask for?

 

[interlog]

So it appears that one of their biggest Twitch streamers has now stopped playing at Rizk until such time they have fixed the lag and error issues.

Maybe this will prompt them to fix these issues that a lot of their customers are experiencing. It is hardly a good bit of PR having people talking about the issues live on stream.

 

[Harry_BKK]

This is clearly not a Rizk problem. The culprit is GiG who decided to become one of the big boys in the market by taking on all and sundry, be it countless game providers or a sheer endless number of casinos.

They all share the platform including payments, games, back end, etc.

I am pretty sure that the problems became really serious when they took on the complete Betit Group in one shot. They were heavily focussed on Scandinavia, UK and Canada, hence a lot more traffic to handle for GiG but i suspect they were themselves surprised at the magnitude.

Then you had Guts with their Christmas bar which cost them as well capacity they could have used in other areas.

Reason why i am saying this is that i played at Rizk and Thrills lately, quite a bit at Rizk actually with those neverending Christmas Free Spins and although some games were running somewhat slower compared to VS i never had lag or disconnections.

Hence the problem is clearly geo-location. Now to ramp up their bandwidth etc will take some time as that is not something you can order on Amazon and have it on same - day delivery.

What the Captain and others are doing in my view is buying GiG the time to get the upgrade done.

What i find really disappointing is that Ben, meanwhile MD of GiG, had not had the courage or the face to come forward to admit their problems, which in my view every loyal player would have understood and would have given them the time to get it fixed. Instead we have now thread after thread with complaints, utterly useless screenshotting of the same issues and absolutely lame excuses ala Yits/Guts. Not to forget, frustrated players and loyal ones at that, who are fed-up of being ridiculed by asking them to empty cache/cookies for the umpteenth time.

 

[Jono777]

Good post Harry ^^

I actually 'feel sorry' (for want of a much better term) for Guts especially.

Many loyal players or time served players will remembers Gut's EveryMatrix days when they were encountering and experiencing the very problems they are today.

They took the plunge and the huge move to migrate platforms to GiG, all ran great at first but now they are back in that same boat.

Not something they could predict or foresee and totally out of their control despite prior efforts being made towards player satisfaction, hence the 'feel sorry' stance.

 

[mimi26]

This is clearly not a Rizk problem. The culprit is GiG who decided to become one of the big boys in the market by taking on all and sundry, be it countless game providers or a sheer endless number of casinos.

They all share the platform including payments, games, back end, etc.

I am pretty sure that the problems became really serious when they took on the complete Betit Group in one shot. They were heavily focussed on Scandinavia, UK and Canada, hence a lot more traffic to handle for GiG but i suspect they were themselves surprised at the magnitude.

Then you had Guts with their Christmas bar which cost them as well capacity they could have used in other areas.

Reason why i am saying this is that i played at Rizk and Thrills lately, quite a bit at Rizk actually with those neverending Christmas Free Spins and although some games were running somewhat slower compared to VS i never had lag or disconnections.

Hence the problem is clearly geo-location. Now to ramp up their bandwidth etc will take some time as that is not something you can order on Amazon and have it on same - day delivery.

What the Captain and others are doing in my view is buying GiG the time to get the upgrade done.

What i find really disappointing is that Ben, meanwhile MD of GiG, had not had the courage or the face to come forward to admit their problems, which in my view every loyal player would have understood and would have given them the time to get it fixed. Instead we have now thread after thread with complaints, utterly useless screenshotting of the same issues and absolutely lame excuses ala Yits/Guts. Not to forget, frustrated players and loyal ones at that, who are fed-up of being ridiculed by asking them to empty cache/cookies for the umpteenth time.

Thats what I find really disappointing if I am honest. So much so I dont want to play at any of their outfits because in a way I feel a bit neglected (if you catch my drift )

I just cant play at a casino who treats their players like idiots, i.e when first reporting the issues telling me I was the only one when numerous were complaining and asking me to change browser clear cookies etc

 

[mimi26]

So it appears that one of their biggest Twitch streamers has now stopped playing at Rizk until such time they have fixed the lag and error issues.

Maybe this will prompt them to fix these issues that a lot of their customers are experiencing. It is hardly a good bit of PR having people talking about the issues live on stream.

who is the streamer?

 

[Bulzaih]

who is the streamer?

Would imagine it's Nick, streams under name NickSlots.

 

[Harry_BKK]

Thats what I find really disappointing if I am honest. So much so I dont want to play at any of their outfits because in a way I feel a bit neglected (if you catch my drift )

I just cant play at a casino who treats their players like idiots, i.e when first reporting the issues telling me I was the only one when numerous were complaining and asking me to change browser clear cookies etc

Fully understand you mimi... really a shame because it would have been so easy for Ben....he is a very much respected person here on the forum and just a few words would have made a world of difference IMHO.

But they went in my view for the "duck and hide" option which in our internet / social media world is certainly the wrong one.

 

[Steviedoo]

This is clearly not a Rizk problem. The culprit is GiG who decided to become one of the big boys in the market by taking on all and sundry, be it countless game providers or a sheer endless number of casinos.

They all share the platform including payments, games, back end, etc.

I am pretty sure that the problems became really serious when they took on the complete Betit Group in one shot. They were heavily focussed on Scandinavia, UK and Canada, hence a lot more traffic to handle for GiG but i suspect they were themselves surprised at the magnitude.

Then you had Guts with their Christmas bar which cost them as well capacity they could have used in other areas.

Reason why i am saying this is that i played at Rizk and Thrills lately, quite a bit at Rizk actually with those neverending Christmas Free Spins and although some games were running somewhat slower compared to VS i never had lag or disconnections.

Hence the problem is clearly geo-location. Now to ramp up their bandwidth etc will take some time as that is not something you can order on Amazon and have it on same - day delivery.

What the Captain and others are doing in my view is buying GiG the time to get the upgrade done.

What i find really disappointing is that Ben, meanwhile MD of GiG, had not had the courage or the face to come forward to admit their problems, which in my view every loyal player would have understood and would have given them the time to get it fixed. Instead we have now thread after thread with complaints, utterly useless screenshotting of the same issues and absolutely lame excuses ala Yits/Guts. Not to forget, frustrated players and loyal ones at that, who are fed-up of being ridiculed by asking them to empty cache/cookies for the umpteenth time.

always spot on Harry.

I deposited some money yesterday....I was on iPad...seems iPad works better than my laptop. However there are even fewer choices on my iPad when you factor in the country restrictions and mg games that are unplayable for me.

 

[mimi26]

Fully understand you mimi... really a shame because it would have been so easy for Ben....he is a very much respected person here on the forum and just a few words would have made a world of difference IMHO.

But they went in my view for the "duck and hide" option which in our internet / social media world is certainly the wrong one.

Agreed, something that annoyed me was this statement from Yits

"Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less."


It should have been a priority (no 1) when your customers were telling you there was a problem! Ok Ben gave you a job, but it is us that keep you there from buying into your brand.

It just read to me that no one was taking any notice to us until management stepped in

 

[Tirilej]

Fully understand you mimi... really a shame because it would have been so easy for Ben....he is a very much respected person here on the forum and just a few words would have made a world of difference IMHO.

But they went in my view for the "duck and hide" option which in our internet / social media world is certainly the wrong one.

Maybe Ben rely on each casinos rep's to handle it and don't want to be some middle man that members are talking too.
I admit I have sent him pm's too. He is in reading every day and they are working on it both each casino and the platform. I hope it will be solved soon.
Holidays are over and at least the Captain came back today, so I will be surprised if he doesn't respond in here soon. At least about Rizk, which is his area.

 

[mimi26]

Maybe Ben rely on each casinos rep's to handle it and don't want to be some middle man that members are talking too.
I admit I have sent him pm's too. He is in reading every day and they are working on it both each casino and the platform. I hope it will be solved soon.
Holidays are over and at least the Captain came back today, so I will be surprised if he doesn't respond in here soon. At least about Rizk, which is his area.

I agree to a point but maybe when you see your rep is not handling it that maybe the time to step in

 

[Tirilej]

I agree to a point but maybe when you see your rep is not handling it that maybe the time to step in

Yes, but there have been a lot more complaints about Guts than Rizk, and that is a rep that doesn't bother much with us. Rizk rep do care so please don't mix them up. At least that's my view of them. It's a huge difference.

Just so people don't forget that this is a thread about Rizk

 

[Steviedoo]

Agreed, something that annoyed me was this statement from Yits

"Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less."


It should have been a priority (no 1) when your customers were telling you there was a problem! Ok Ben gave you a job, but it is us that keep you there from buying into your brand.

It just read to me that no one was taking any notice to us until management stepped in

Where did he make this statement...on the guts thread?

 

[Harry_BKK]

Agreed, something that annoyed me was this statement from Yits

"Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less."


It should have been a priority (no 1) when your customers were telling you there was a problem! Ok Ben gave you a job, but it is us that keep you there from buying into your brand.

It just read to me that no one was taking any notice to us until management stepped in

I found that whole statement totally arrogant. Was like he was ridiculing everybody.... as in "voila, it is now prio 1" .....wow, they woke up after weeks and weeks of complaints and now suddenly a player issue is prio 1...... my *ss ...... and the cherry on icing was him bringing his family into the whole picture. We all have jobs and family, nobody is taking that to a forum.

Everybody can take a sabbatical nowadays if family issues are becoming a problem, no need to spread the stories on public forums to get sympathy from the readers. That is my thinking. An online casino runs 24/7/365 and if you take a job with one then you fully know what you are to expect, it is not like it all happened overnight.

 

[mimi26]

Where did he make this statement...on the guts thread?

Yeah its the GUTS issues thread

https://www.casinomeister.com/forums/threads/guts-terrible-game-play.76519/

 

[Harry_BKK]

Maybe Ben rely on each casinos rep's to handle it and don't want to be some middle man that members are talking too.
I admit I have sent him pm's too. He is in reading every day and they are working on it both each casino and the platform. I hope it will be solved soon.
Holidays are over and at least the Captain came back today, so I will be surprised if he doesn't respond in here soon. At least about Rizk, which is his area.

Sure Sara, but you and i know that Ben is a legend on CM..... a few simple words would have really made a big difference on this occasion IMO.

 

[mimi26]

Yes, but there have been a lot more complaints about Guts than Rizk, and that is a rep that doesn't bother much with us. Rizk rep do care so please don't mix them up. At least that's my view of them. It's a huge difference.

Just so people don't forget that this is a thread about Rizk

Yes you are correct, I have had very few dealings with the Captain because I am not a customer, but he does appear to be very active on the forum

 

[Tirilej]

Sure Sara, but you and i know that Ben is a legend on CM..... a few simple words would have really made a big difference on this occasion IMO.

I know, and I agree. Still it would have been tough because where would he have posted, and would all have read or respected him for what he said?
Some never do no matter how much they try.

I'll ask him. Maybe he could start a thread and use a few hours on us.

 

[Harry_BKK]

Yes, but there have been a lot more complaints about Guts than Rizk, and that is a rep that doesn't bother much with us. Rizk rep do care so please don't mix them up. At least that's my view of them. It's a huge difference.

Just so people don't forget that this is a thread about Rizk

Sorry, i am the culprit to bring Guts into this. Wasn't my intention, my apologies.

I see the Captain and Rizk just as much a victim as the players are. Imagine you are the Captain, you launch a casino and chose what was at that time the best platform to run your site. You build-up a great reputation within a very short period (IIRC Rizk started only about 1 year ago), add some more game providers because players are asking for them...... everybody is happy and then suddenly the platform you are using is going badly south as GiG has been in the past months. I am pretty sure he is even more frustrated than his players as he has a lot more dough at stake and on top a whole bunch of jobs in the company.

 

[Steviedoo]

Yes, but there have been a lot more complaints about Guts than Rizk, and that is a rep that doesn't bother much with us. Rizk rep do care so please don't mix them up. At least that's my view of them. It's a huge difference.

Just so people don't forget that this is a thread about Rizk

Seems there are more guts players on cm than there are Rizk players that's all.

I have been complaining about game issues for a while, especially the mg games that I cannot play..on rizk. .

I love Rizk and the captain....But I will repeat this. I expect that the casino I go to play at will have the games that I can play in my country to be playable on my laptop or computer.

I have less than 100 games available to me on my iPad...between mg not playable and Netent/nextgen restrictions...and factor in that betsoft games are in themselves terrible ...and Yggdrasil games are unforgiving....that leaves me with playngo...and their portfolio on iPad is limited...

Spin. Lag. Stop. Lag..error. Reload. Reload error authentication. Close. Load. Lag lag lag. Error. Game unavailable. Reload. Reload error. Close. Load. Spin lag lag lag. Error.
Game error. Game not available. Load. Spin. Lag lag. And on and on...

That is the gameplay on rizk on my laptop. Not fun. Not entertaining. Not anything.


And this will be my last complaint/whine/rant on this issue.

 

[brianmon]

Sorry, i am the culprit to bring Guts into this. Wasn't my intention, my apologies.

I see the Captain and Rizk just as much a victim as the players are. Imagine you are the Captain, you launch a casino and chose what was at that time the best platform to run your site. You build-up a great reputation within a very short period (IIRC Rizk started only about 1 year ago), add some more game providers because players are asking for them...... everybody is happy and then suddenly the platform you are using is going badly south as GiG has been in the past months. I am pretty sure he is even more frustrated than his players as he has a lot more dough at stake and on top a whole bunch of jobs in the company.

From the GiG website

"GiG is the parent company of several iGaming subsidiaries including operator MT Secure Trade Limited (Guts.com), platform technology provider iGamingCloud Ltd. online marketing firm Innovation Labs and Zecure Gaming Limited (Rizk.com)."

So it's not exactly like that. it's more likely 'the captain' and Yitz are just employees. Since their companies and casino's are owned by GiG

 

[Tirilej]

Sorry, i am the culprit to bring Guts into this. Wasn't my intention, my apologies.

I see the Captain and Rizk just as much a victim as the players are. Imagine you are the Captain, you launch a casino and chose what was at that time the best platform to run your site. You build-up a great reputation within a very short period (IIRC Rizk started only about 1 year ago), add some more game providers because players are asking for them...... everybody is happy and then suddenly the platform you are using is going badly south as GiG has been in the past months. I am pretty sure he is even more frustrated than his players as he has a lot more dough at stake and on top a whole bunch of jobs in the company.

Or he's just hired to run the casino, I don't know, but yes he's a victim too.

I did ask Ben. Now let's see if I can explain correctly without quoting him
If you imagine a bigger company with some smaller ones inside, then he is running one of the smaller. He is not the boss of it all, and he is not the person who can get in here and answer questions. That is the reps jobs.
It wouldn't be appropriate and I agree.

Maybe our Captain can explain better if you ask him.
Edit: or see Brians post above