- Joined
- Dec 18, 2014
- Location
- Balcony
Wrong wording on my site Brian, sorry.... he was put in charge to run Rizk, typically he would have some share in the company.
Rizk casino - newly accredited - top score!
- Thread starter The Dude
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Wrong wording on my site Brian, sorry.... he was put in charge to run Rizk, typically he would have some share in the company.
Rizk Casino is an award winning Accredited Casino at Casinomeister
- Joined
- Dec 18, 2014
- Location
- Balcony
Or he's just hired to run the casino, I don't know, but yes he's a victim too.
I did ask Ben. Now let's see if I can explain correctly without quoting him
If you imagine a bigger company with some smaller ones inside, then he is running one of the smaller. He is not the boss of it all, and he is not the person who can get in here and answer questions. That is the reps jobs.
It wouldn't be appropriate and I agree.
Maybe our Captain can explain better if you ask him.
Edit: or see Brians post above
Well, he holds 3.3% of the shares of GiG and is listed as a partner....so he isn't just some small fry.
- Joined
- Apr 18, 2009
- Location
- Sweden
Well, he holds 3.3% of the shares of GiG and is listed as a partner....so he isn't just some small fry.
Of course he isn't
Still he didn't feel it would be ok for him to speak for the whole company and we have to accept that. I bet he would have otherwise.
Captain Rizk
Dormant Account
- Joined
- Oct 2, 2015
- Location
- Malta
Hey guys, Happy New Year to you all.
I have been through the last few pages of this thread and i was monitoring it while i was away and obviously had concerns as you guys did. I cant reply to every individual post on here but what i can do is to clarify some points from some of the confusions that i have read and then deal with the lag issues.
Firstly, Rizk and guts and every other casino that operate on the iGC platform are operated independently, we have different MD/CEO's, different development/marketing/casino departments and are not even housed in the same office and as such I cant reply or comment on any of the points regarding other operators.
Secondly, all of your constructive comments have been read, noted and taken on board and relayed to our platform provider - iGC who have had "monitoring on monitoring" of the sites and platforms and have been working in the background to try to alleviate and resolve any problems that you have encountered.
Thirdly, tracking the source of these problems is a huge huge task as it relies on so very many variables, particularly when it is an intermittent issue that does not affect every user - in these instances we need to be able to replicate the problem and then identify the underlying issue, we have many thousands of sessions every day where these problems simply did not occur. This is why in an earlier post i asked for you to contact Live Support with details when you experience problems, what platform you were running on desktop/tablet/mobile, what browser you were using etc. Screenshots do help a little but not as much as these kinds of details.
Fourthly CasinoBen has no role within any casino any longer, in effect we are his customer as you are ours and as such it is my/Rizk responsibility to ensure that we provide you with a level of service that you expect and that means that it is my/Rizk responsibility to provide that and we liaise daily with iGC to try to ensure this.
Fifthly, Many measures have already been taken to improve the situation with more being implemented over the coming few days and i believe - judging by the reduced amount of support calls that we have received over the last week or so that the situation has improved. It would be, frankly, irresponsible of me to come on here and blindly tell you that this will never occur again because it needs stress testing in a live environment and even then there are external factors that we cannot control. For example on my personal laptop i struggle to run certain games - on any site that you care to mention (even from the 3rd party providers client area's) - that work perfectly on my work laptop due to different graphics boards, RAM sizes etc etc
Sixthly (if there is such a thing....) as i mentioned before i understand why this is frustrating for you but i recommend that you do the following if you play at Rizk again:
a) IF you experience these problems again then simply stop playing - DO NOT throw away your balance
b) Contact support and give them the details of the problem as above
c) If you do the above then PM me with your username so i can check your account to see the problems that occurred, and the date/time that you contacted support and I will find a solution for you.
I have been through the last few pages of this thread and i was monitoring it while i was away and obviously had concerns as you guys did. I cant reply to every individual post on here but what i can do is to clarify some points from some of the confusions that i have read and then deal with the lag issues.
Firstly, Rizk and guts and every other casino that operate on the iGC platform are operated independently, we have different MD/CEO's, different development/marketing/casino departments and are not even housed in the same office and as such I cant reply or comment on any of the points regarding other operators.
Secondly, all of your constructive comments have been read, noted and taken on board and relayed to our platform provider - iGC who have had "monitoring on monitoring" of the sites and platforms and have been working in the background to try to alleviate and resolve any problems that you have encountered.
Thirdly, tracking the source of these problems is a huge huge task as it relies on so very many variables, particularly when it is an intermittent issue that does not affect every user - in these instances we need to be able to replicate the problem and then identify the underlying issue, we have many thousands of sessions every day where these problems simply did not occur. This is why in an earlier post i asked for you to contact Live Support with details when you experience problems, what platform you were running on desktop/tablet/mobile, what browser you were using etc. Screenshots do help a little but not as much as these kinds of details.
Fourthly CasinoBen has no role within any casino any longer, in effect we are his customer as you are ours and as such it is my/Rizk responsibility to ensure that we provide you with a level of service that you expect and that means that it is my/Rizk responsibility to provide that and we liaise daily with iGC to try to ensure this.
Fifthly, Many measures have already been taken to improve the situation with more being implemented over the coming few days and i believe - judging by the reduced amount of support calls that we have received over the last week or so that the situation has improved. It would be, frankly, irresponsible of me to come on here and blindly tell you that this will never occur again because it needs stress testing in a live environment and even then there are external factors that we cannot control. For example on my personal laptop i struggle to run certain games - on any site that you care to mention (even from the 3rd party providers client area's) - that work perfectly on my work laptop due to different graphics boards, RAM sizes etc etc
Sixthly (if there is such a thing....) as i mentioned before i understand why this is frustrating for you but i recommend that you do the following if you play at Rizk again:
a) IF you experience these problems again then simply stop playing - DO NOT throw away your balance
b) Contact support and give them the details of the problem as above
c) If you do the above then PM me with your username so i can check your account to see the problems that occurred, and the date/time that you contacted support and I will find a solution for you.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Excellent post^^, a true sign of great customer service 
- Joined
- Dec 18, 2014
- Location
- Balcony
Happy New Year Captain. 
Agree with Jon, excellent post and really what was needed to answer some of the concerns.
Hope GiG/iGC gets it all sorted soon, not for me as i am one of the lucky ones that don't have the lag/disconnection issues, but for my fellow CM'ers.
My apologies if i stated something wrong here, but i think i wasn't that far off.
Agree with Jon, excellent post and really what was needed to answer some of the concerns.
Hope GiG/iGC gets it all sorted soon, not for me as i am one of the lucky ones that don't have the lag/disconnection issues, but for my fellow CM'ers.
My apologies if i stated something wrong here, but i think i wasn't that far off.
I thought that Gaming Innovation Group was the parent company of Guts/Rizk/I Gaming Cloud and the fact that you operate them independently does not really get away from the fact that you are all part of the same Group ? Bit like my Mercedes dealer having a separate company for service and sales but yet they are still owned by the same entity.If you screw up on the service you aren't getting the sales.
GiG is the parent company of several iGaming subsidiaries including operator MT Secure Trade Limited (Guts.com), platform technology provider iGamingCloud Ltd. online marketing firm Innovation Labs and Zecure Gaming Limited (Rizk.com).
Main asset is Guts.com, an online sportsbook and casino having won several industry awards including IGB Best Global Casino in 2015, and Best New Affiliate Program in 2013. Since the launch in May 2013, Guts has attracted more than 120,000 users. Other assets include iGamingCloud.Com, Donkr.Com, Oddsnet.Com, and Rizk.com.
Companies
Gaming Innovation Group Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C44319 / Phone: + 356 2133 7578
Innovation Labs Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C 44130 / Phone: + 356 2133 7578
H2HPoker Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C 48466 / Phone: +356 2133 7578
MT SecureTrade Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C56545/ Licensed by Malta Gaming Authority licence numbers MGA/CL1/954/2014 and MGA/CL1/955/2014 / Phone: + 356 2133 7578
You will notice above they don't try to make as big a distinction between their subsidiaries on their website , all address telephone numbers the same. And Jono/Harry how exactly was that a great customer service job, the right arm just blamed the left arm and that was about it??
- Joined
- Dec 18, 2014
- Location
- Balcony
I thought that Gaming Innovation Group was the parent company of Guts/Rizk/I Gaming Cloud and the fact that you operate them independently does not really get away from the fact that you are all part of the same Group ? Bit like my Mercedes dealer having a separate company for service and sales but yet they are still owned by the same entity.If you screw up on the service you aren't getting the sales.
GiG is the parent company of several iGaming subsidiaries including operator MT Secure Trade Limited (Guts.com), platform technology provider iGamingCloud Ltd. online marketing firm Innovation Labs and Zecure Gaming Limited (Rizk.com).
Main asset is Guts.com, an online sportsbook and casino having won several industry awards including IGB Best Global Casino in 2015, and Best New Affiliate Program in 2013. Since the launch in May 2013, Guts has attracted more than 120,000 users. Other assets include iGamingCloud.Com, Donkr.Com, Oddsnet.Com, and Rizk.com.
Companies
Gaming Innovation Group Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C44319 / Phone: + 356 2133 7578
Innovation Labs Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C 44130 / Phone: + 356 2133 7578
H2HPoker Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C 48466 / Phone: +356 2133 7578
MT SecureTrade Limited. GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301 Malta / Malta Company Registration Number: C56545/ Licensed by Malta Gaming Authority licence numbers MGA/CL1/954/2014 and MGA/CL1/955/2014 / Phone: + 356 2133 7578
You will notice above they don't try to make as big a distinction between their subsidiaries on their website , all address telephone numbers the same. And Jono/Harry how exactly was that a great customer service job, the right arm just blamed the left arm and that was about it??
It was my acknowledgement that he came forward and cleared up some things that have been discussed and tried to explain the issues as well as what is happening to get them sorted.
As i said in my initial post... GiG needs to get their act together, and fast. Rizk are in my view, although belonging to GiG, a victim of the expansion plans of their parent company.
That was my point harry i don't think he cleared anything up at all because when you get past the quantity of what was said there wasn't any real substance to it:
Firstly, Rizk and guts and every other casino that operate on the iGC platform are operated independently, we have different MD/CEO's, different development/marketing/casino departments and are not even housed in the same office and as such I cant reply or comment on any of the points regarding other operators.
Its true but all it really does is set up the excuse that's coming that another entity (who are part of the same group) are monitoring the issue:
Secondly, all of your constructive comments have been read, noted and taken on board and relayed to our platform provider - iGC who have had "monitoring on monitoring" of the sites and platforms and have been working in the background to try to alleviate and resolve any problems that you have encountered.
Then you have the denial that there's anything really wrong! Of course they have thousands of sessions that don't give problems , did i not read in another thread that they said themselves it was ONLY 5% of their global player base that were affected?
thirdly, tracking the source of these problems is a huge huge task as it relies on so very many variables, particularly when it is an intermittent issue that does not affect every user - in these instances we need to be able to replicate the problem and then identify the underlying issue, we have many thousands of sessions every day where these problems simply did not occur. This is why in an earlier post i asked for you to contact Live Support with details when you experience problems, what platform you were running on desktop/tablet/mobile, what browser you were using etc. Screenshots do help a little but not as much as these kinds of details.
Then you have "keep Ben out of it". I'm assuming (as i just can't be bothered to research) that he's in the Igaming Cloud part of the Group.That is the Platform provider part that services these other entities and isn't performing right? Obviously Ben can't answer for Rizk but if you can be bothered (which i can't) just start a thread for IGaming Cloud to give some answers.
Fourthly CasinoBen has no role within any casino any longer, in effect we are his customer as you are ours and as such it is my/Rizk responsibility to ensure that we provide you with a level of service that you expect and that means that it is my/Rizk responsibility to provide that and we liaise daily with iGC to try to ensure this.
And the rest of the reply , well i don't know it would seem to me to be more of the same , contact support etc. with the added "PM him directly" and he will find a "solution". I suppose you will all have to wait and see if that actually is useful but i stand by my previous comment , i see nothing new here just marketing spin.
Fifthly, Many measures have already been taken to improve the situation with more being implemented over the coming few days and i believe - judging by the reduced amount of support calls that we have received over the last week or so that the situation has improved. It would be, frankly, irresponsible of me to come on here and blindly tell you that this will never occur again because it needs stress testing in a live environment and even then there are external factors that we cannot control. For example on my personal laptop i struggle to run certain games - on any site that you care to mention (even from the 3rd party providers client area's) - that work perfectly on my work laptop due to different graphics boards, RAM sizes etc etc
Sixthly (if there is such a thing....) as i mentioned before i understand why this is frustrating for you but i recommend that you do the following if you play at Rizk again:
a) IF you experience these problems again then simply stop playing - DO NOT throw away your balance
b) Contact support and give them the details of the problem as above
c) If you do the above then PM me with your username so i can check your account to see the problems that occurred, and the date/time that you contacted support and I will find a solution for you.
- Joined
- Dec 18, 2014
- Location
- Balcony
Mac72...the clues at what is really happening and the answers are in his post.
Looks like there is a lot of activity as their reputation is at stake. I am pretty sure no one at GiG / iGC had an extended holiday over New Year.
Lastly, GiG is a company with 53 people, take off all admin, sales, marketing etc and you might have 10-15 techies & whizkids that do the hard work. There is only so much they can do in one day.
I stand by my initial post mate... Guts & Rizk are buying GiG the time to get the issues sorted, normal commercial behavior. They suffer due to their parent company growing too fast and now they have to bite their time until all is running smooth again.
- Joined
- Jun 13, 2015
- Location
- Universe
Better hire some more techies and whizkids then! Hard to tell if its affordable as the last accounts on the website are 2013 and yes harry it is unfortunately what has become "normal commercial behavior" - they seem to have plenty of willing guinea pigs lining up prepared to pay for the honor of beta testing for them.
- Joined
- Dec 18, 2014
- Location
- Balcony
You would be amazed at how difficult it is at the moment to find good techies in Malta. The best ones can chose where they want to work and what they want to earn and each casino operator is making every effort not to lose one to the competition.
I just think that the Captain is always straight forward, admits when there are problems and does, together with his team, all what is in their powers to help or sort out. But being reliant on GiG and/or iGC makes that rather limited as there is little they can do when the parent company messes-up.
For that he as my full respect as he is not taking the "duck and hide" option.
- Joined
- May 22, 2013
- Location
- Cumbria
If it's 5% of their global player base. Then it's going to be a much higher percentage of their 'active' customers.
And is this 5% based on the number of customers who have actually complained?
There'll be many more who haven't complained to CS, and there could even be some newbies who might think that lag and disconnections are the norm.
I stopped playing at Rizk months ago, due to the lag and disconnections (and the crappy rewards). But I knew at the time, it was pointless contacting CS, because I'd just get the standard scripted response
- Joined
- Dec 18, 2014
- Location
- Balcony
Happy 1st Birthday Rizk Casino! 
:clap:
However, making your players pay for your presents is not really cool.
"Giving away" to me still means that there are no conditions. This is a prize draw where players have to earn their ticket through wagering which will cost them money, so they are paying for their presents. Hence, it cannot be called a "Giveaway", it is a "Birthday Raffle".
A real "Giveaway" would be if you take those who deposited in the last xx days and raffle-off 1,000 prizes / day among them. At least it would feel then like it is a present from Rizk.
:clap:However, making your players pay for your presents is not really cool.
"Giving away" to me still means that there are no conditions. This is a prize draw where players have to earn their ticket through wagering which will cost them money, so they are paying for their presents. Hence, it cannot be called a "Giveaway", it is a "Birthday Raffle".
A real "Giveaway" would be if you take those who deposited in the last xx days and raffle-off 1,000 prizes / day among them. At least it would feel then like it is a present from Rizk.
- Joined
- Mar 21, 2012
- Location
- Northants
Happy 1st Birthday Rizk Casino!
However, making your players pay for your presents is not really cool.
"Giving away" to me still means that there are no conditions. This is a prize draw where players have to earn their ticket through wagering which will cost them money, so they are paying for their presents. Hence, it cannot be called a "Giveaway", it is a "Birthday Raffle".
A real "Giveaway" would be if you take those who deposited in the last xx days and raffle-off 1,000 prizes / day among them. At least it would feel then like it is a present from Rizk.
The worst part about it is the stupid raffles sites do again
- Joined
- Apr 18, 2009
- Location
- Sweden
Happy Birthday Rizk
I hope it's been a good year Captain and that you have achieved what you wanted.
I'm happy with another trustworthy casino and especially a great rep in here. You've done a good job :notworthy
I'm saving up for London next month so I can't win any present, but I did find 5 free spins there yesterday.
Make sure you celebrate with your staff so they are willing to put up with you another year
I hope it's been a good year Captain and that you have achieved what you wanted.
I'm happy with another trustworthy casino and especially a great rep in here. You've done a good job :notworthy
I'm saving up for London next month so I can't win any present, but I did find 5 free spins there yesterday.
Make sure you celebrate with your staff so they are willing to put up with you another year
- Joined
- Jun 13, 2015
- Location
- Universe
Happy birthday Rizk
- Joined
- Jul 24, 2011
- Location
- Adelaide, South Australia.
Happy Birthday Rizk, thanks for that promotion just received today with surprised!
- Joined
- Mar 4, 2008
- Location
- uk
Yes happy first birthday rizk hope you keep as active as you did in 2016 & remove those deposit fees
- Joined
- Mar 21, 2012
- Location
- Northants
Happy first year and hopefully many more to come, Wishing you all the best, Your doing things right at the moment, a few things could make it player friendly such as fees but thats another day,
- Joined
- Oct 30, 2015
- Location
- South
Ok so the saga of rizk continues.
My prepaid debit cards have been getting rejected at rizk. So I contacted CS. They now say that in order to deposit this way I have to send the photo of the card before I can deposit. In Order for it to be verified. Yes. You read that right. I have to send in a photo of back and front of a 50$ debit one time use card before I can deposit it so that they can verify it. And here's the kicker. I will have to wait 24 hours for them to process it. Then I can use the card.
I got a bunch of one time use prepaid debit cards from my family....however this is my preferred method of deposit.
I find this silly. Time consuming and deterrent to making me deposit there. And it makes me feel like I have done something illegal to have to go thru this process.
So I did send it in. I thought let's see how this is gonna work. They have now asked for the np back of the card to be signed. Sent that in. Made a deposit thru paysafe and won. Pending withdrawal but my account is not verified. Ho hum ....
ANd yes I still CANNOT Play any mg games at this casino.
Edit: on with CS they have now processed my withdrawal which had been pending for only 10 min. I think they realize how absurd this is.
Edit: reason for verification. Use of too many cards.
My prepaid debit cards have been getting rejected at rizk. So I contacted CS. They now say that in order to deposit this way I have to send the photo of the card before I can deposit. In Order for it to be verified. Yes. You read that right. I have to send in a photo of back and front of a 50$ debit one time use card before I can deposit it so that they can verify it. And here's the kicker. I will have to wait 24 hours for them to process it. Then I can use the card.
I got a bunch of one time use prepaid debit cards from my family....however this is my preferred method of deposit.
I find this silly. Time consuming and deterrent to making me deposit there. And it makes me feel like I have done something illegal to have to go thru this process.
So I did send it in. I thought let's see how this is gonna work. They have now asked for the np back of the card to be signed. Sent that in. Made a deposit thru paysafe and won. Pending withdrawal but my account is not verified. Ho hum ....
ANd yes I still CANNOT Play any mg games at this casino.
Edit: on with CS they have now processed my withdrawal which had been pending for only 10 min. I think they realize how absurd this is.
Edit: reason for verification. Use of too many cards.
- Joined
- Mar 21, 2012
- Location
- Northants
They should simply not offer such methods if they do not know who to handle them, At least its better than using, chucking them away than being ask for a copy,
Simply play else where, Remember not to chuck away in case you ever ask for a copy of it
- Joined
- Dec 16, 2006
- Location
- wild south
Happy Birthday Rizk Casino! It´s a great place to play at and your promotions are top notch. But there is always something to improve:
Please fasten up the withdrawals. I have experienced very slow withdrawals in the past and actually I am waiting since Jan. the 12th for my recent Web Wallet withdrawal. Other Casinos pay nearly instant and at Rizk I have to wait 5 Days and longer?
Please fasten up the withdrawals. I have experienced very slow withdrawals in the past and actually I am waiting since Jan. the 12th for my recent Web Wallet withdrawal. Other Casinos pay nearly instant and at Rizk I have to wait 5 Days and longer?
- Joined
- Jan 28, 2016
- Location
- uk
- Joined
- Dec 16, 2006
- Location
- wild south
Almost a YEAR?
Ooops..Typo: It should have said "since Jan. the 12th"
I´m living that fast... I´m almost ahead of the time.
- Joined
- Apr 18, 2009
- Location
- Sweden
It's normally almost instant, or a few hours, so if you haven't talked to them yet then maybe you should. It must be forgotten
Captain Rizk
Dormant Account
- Joined
- Oct 2, 2015
- Location
- Malta
Hmmm, that does sound strange most withdrawals are processed in way less than 3 hours. Can you PM me your e-mail address and i can look into this specific situation. If there isnt anything weird about this withdrawal i cant understand why it would take so long
- Joined
- Dec 18, 2014
- Location
- Balcony
Can confirm that. Had two withdrawals on 14th January 2017 to Neteller, money received in 53 and 6 minutes.
- Joined
- Dec 16, 2006
- Location
- wild south
PM sent. Thank you for having a look into this.
- Joined
- May 18, 2009
- Location
- Canada
I love Rizk. It's a top notch operation from start to finish. I did just notice something though that is actually really bothering me. As anyone that plays there knows, you get to play the wheel of rizk when you level up. The smallest prize is 5 free spins (I think). However, every 10th level you get to play a special wheel of rizk. I just passed level 40 and my 'special spin' gave me the same 5 free spins I generally get anyway. I guess it bothers me that they even include 5 spins as an option on the 'special spin'. I mean, isn't the point that you get that little extra for the achievement? It takes a while to level up ten levels without a smattering of luck, and even with it 
. Just my thoughts. Like I said, an absolutely amazing operation, just a bee in my bonnet on this one thing I guess. CHEERS
. Just my thoughts. Like I said, an absolutely amazing operation, just a bee in my bonnet on this one thing I guess. CHEERS
- Joined
- Apr 18, 2009
- Location
- Sweden
I love Rizk. It's a top notch operation from start to finish. I did just notice something though that is actually really bothering me. As anyone that plays there knows, you get to play the wheel of rizk when you level up. The smallest prize is 5 free spins (I think). However, every 10th level you get to play a special wheel of rizk. I just passed level 40 and my 'special spin' gave me the same 5 free spins I generally get anyway. I guess it bothers me that they even include 5 spins as an option on the 'special spin'. I mean, isn't the point that you get that little extra for the achievement? It takes a while to level up ten levels without a smattering of luck, and even with it
I can assure you it could have been worse. In the beginning there was this one that didn't give anything at all. I got that on the special wheel. Then I've been given raze points and all thoughts of low things.The chance of getting something is suppose to be bigger but it's still no guarantee. My advice is that you stop thinking about what the wheel can or should give and just be happy if it for once give something extra.
- Joined
- May 18, 2009
- Location
- Canada
The chance of getting something is suppose to be bigger but it's still no guarantee. My advice is that you stop thinking about what the wheel can or should give and just be happy if it for once give something extra.
You are absolutely right. I'm always grateful when a casino has great support and pays quickly like Rizk does. I actually don't pay attention to the wheel much at all. I guess that's why it took me to level 40 to realize it lol. Always great to get something extra no matter how small, like I said though, just a thought that happen to occur at that moment.
Captain Rizk
Dormant Account
- Joined
- Oct 2, 2015
- Location
- Malta
I have updated Seaman63 by PM but to answer this query for all.
The reason for the delay was that we were awaiting a copy of the front of the ID card which had been requested but no supplied. It was re-requested, approved and the account fully verified and then the withdrawal paid. Now the account is fully verified.
- Joined
- Dec 16, 2006
- Location
- wild south
Thank you for the update Captain. My account has been opened seven months ago, at the Identification area of the casino every uploadet file had the status "approved" and I did several smaller withdrawals over the past months. Every time when it was delayed I asked via Email if there is a problem with my account. Nobody ever told me about the problem with the ID card and I needed the help from the affiliate I signed up through and their affiliate manager to find out what the problem was.
This is what I mean it could be improved. In my case, the communication was really poor. Everything other is absolutely top at Rizk Casino.
- Joined
- Mar 21, 2012
- Location
- Northants
I love Rizk. It's a top notch operation from start to finish. I did just notice something though that is actually really bothering me. As anyone that plays there knows, you get to play the wheel of rizk when you level up. The smallest prize is 5 free spins (I think). However, every 10th level you get to play a special wheel of rizk. I just passed level 40 and my 'special spin' gave me the same 5 free spins I generally get anyway. I guess it bothers me that they even include 5 spins as an option on the 'special spin'. I mean, isn't the point that you get that little extra for the achievement? It takes a while to level up ten levels without a smattering of luck, and even with it
Yes when first started you used to be able to get a skull and winning nothing, Had plenty of them, I am only on level 49 and most I have received is 5 free spins, I admit I do not play there much and thats due to the poor rewards, Unless your a big spender than whats the use of 25 race points? pointless.
Receiving 50p in spins is a joke when on other sites you get more than them coming in on a daily basis,
I not going to lie, It is a good operation I give them that and have a great rep, Nothing wrong with the site but piss poor rewards.
- Joined
- Jan 28, 2016
- Location
- uk
Well I just made my first deposit here for ages. the games are laggy as hell, and onto live chat to see how to forfeit the bonus and if its possible. think shes fell asleep though as she's taking ages to answer.
Won't be playing here again.
Won't be playing here again.
- Joined
- Oct 30, 2015
- Location
- South
well i'm right there with you. let's see....
laggy games.
have to verify my debit card before i deposit. so i have to wait 24 hours before i can play. right.
and no mg games are playable.
and captain yet to say anything about any of this.
so yeah im not depositing there. and it will not be a long while.
i was a defender of this casino and the captain...to say i am disappointed is well an understatement...i feel stupid for having done so actually...
so there you go. whine over.
- Joined
- Apr 18, 2009
- Location
- Sweden
Didn't I read that you have the same problem with MG games at Videoslots?
Have they managed to solve it?
- Joined
- Jan 28, 2016
- Location
- uk
Well live chat were absolutely useless. Took 15-20 mins for her to start talking to me, then just said she couldn't tell me what I would have left if I forfeited the bonus, but did I want to do it, so if I had said yes then I would have had something between £0.00 and £50. On the upside i completed the wagering and withdrew £400!
- Joined
- Oct 30, 2015
- Location
- South
yes. at least they tried to do so. and some mg games now work.
and videoslots offers 1500 games plus even with my country restrictions on games.
rizk not even a word about this.
and with country restrictions on netent, nextgen games, and no mg games at rizk. this leaves me with less than 80 games.
but i liked the casino, and stuck mostly to 5 or 10 games like i do everywhere else....but now im just ...forget it. they don't care about one lone canadian who can't play mg games...and who wants to deposit with onetime use debit cards so...so yeah loyalty....they talk about how long it takes to build a clientele and how much it takes to keep you as a client but as a client it took a lot for me to stop being loyal...and i think this was it. and i'm not the only one on this forum that can't play mg games on any device at rizk...there are a few of us...
and you wanna talk about being good to your clients: when videoslots got rid of netent games i complained on the forum cuz we weren't told and we didn't get a response from dan on the thread...and then he did respond... he apologized....and not only did they apologize ... they set up slot battles for us canadians on their site for when we can't play the netent games....we are not a lot of people on those battles...but you know what...they care about keeping each and every one of us as clients.
anyway...we all have different experiences...this was mine. it wasn't terrible. just disappointing.
- Joined
- Apr 18, 2009
- Location
- Sweden
I know how you feel, exactly. I have a few problems there myself even though i don't post about them. Unfortunately I think the Captain doesn't have time to fix each problem himself, and the memory maybe isn't always what it should be
Either have a straight talk to him to get your problems fixed, or leave and play where you feel they care.
Maybe things will change in the future and you can come back, and me too
Thurman Merch
Banned User
- Joined
- Sep 22, 2016
- Location
- Wild West
I'm enjoying this site recently!
I will admit that I play mainly on their mobile site, but I'm surprised to read all the previous comments because I've had nothing but good experiences at Rizk.
The mobile site runs great from my end and games all run very smoothly.
The only problem I've ever had here is my lack of luck and withdrawals, but that's not Rizk's fault. I'm sure it will come.
I joined up a long time ago but since then only made a few deposits now and then as I focused most of my business towards other casinos I was a VIP at. However, since recently closing my accounts at two of those regular sites (Trada and Guts) I have been looking for new sites to play at and Rizk has become one of those sites.
My only one issue with Rizk is the lack of rewards for regular high depositors who may burn through deposits and not get much play time in return.
As I said, through no fault of Rizk for some reason my luck has been terrible at their site, and after numerous fairly large deposits and short sessions over the past week, the only rewards I received in return for my loyalty was approximately $25 - $30 in free spins winnings from the Rizk Wheel.
The Rizk Wheel is an excellent concept and fun, however it seems it's not programmed to reward prizes according to a players expenditure, therefore to prizes are the same for someone who may have deposited $20, or a player that deposited a $1,000.
This does seem to mean the wheel is very fair and even, however it offers very little incentive for larger depositors to continue making larger deposits. Hence I started playing more regularly at another new site I tried Casinoroom as I was getting much better rewards for my larger deposits and better luck with the slots overall.
Despite the poor luck so far, I'll continue to play at Rizk because I like the fun site and Rizk wheel concept, however with very minimal loyalty rewards for larger depositors I think in the future I'll be giving Rizk the odd smaller deposit and leaving my larger deposits for some of the other sites I play at.
All in all an enjoyable experience despite the losses and no withdrawals ( yet ) so I recommend Rizk mainly for low rollers and give them a solid rating of 8/10.
I will admit that I play mainly on their mobile site, but I'm surprised to read all the previous comments because I've had nothing but good experiences at Rizk.
The mobile site runs great from my end and games all run very smoothly.
The only problem I've ever had here is my lack of luck and withdrawals, but that's not Rizk's fault. I'm sure it will come.
I joined up a long time ago but since then only made a few deposits now and then as I focused most of my business towards other casinos I was a VIP at. However, since recently closing my accounts at two of those regular sites (Trada and Guts) I have been looking for new sites to play at and Rizk has become one of those sites.
My only one issue with Rizk is the lack of rewards for regular high depositors who may burn through deposits and not get much play time in return.
As I said, through no fault of Rizk for some reason my luck has been terrible at their site, and after numerous fairly large deposits and short sessions over the past week, the only rewards I received in return for my loyalty was approximately $25 - $30 in free spins winnings from the Rizk Wheel.
The Rizk Wheel is an excellent concept and fun, however it seems it's not programmed to reward prizes according to a players expenditure, therefore to prizes are the same for someone who may have deposited $20, or a player that deposited a $1,000.
This does seem to mean the wheel is very fair and even, however it offers very little incentive for larger depositors to continue making larger deposits. Hence I started playing more regularly at another new site I tried Casinoroom as I was getting much better rewards for my larger deposits and better luck with the slots overall.
Despite the poor luck so far, I'll continue to play at Rizk because I like the fun site and Rizk wheel concept, however with very minimal loyalty rewards for larger depositors I think in the future I'll be giving Rizk the odd smaller deposit and leaving my larger deposits for some of the other sites I play at.
All in all an enjoyable experience despite the losses and no withdrawals ( yet
) so I recommend Rizk mainly for low rollers and give them a solid rating of 8/10.
- Joined
- Dec 18, 2014
- Location
- Balcony
Are you for real?
Being the BIG depositor and the SUPER VIP player you don't stop mentioning in each post you make here at CM I wonder why you are not in the VIP programs of the said casinos.
Each has one that includes weekly cashback with no wagering, huge reload bonuses and extras along the way when you have a poor session. E.g. I have currently "depo $1,000, get $500 bonus" at Rizk.
Instead of boasting around the forum with your LARGE and LARGER deposits I would suggest you quietly contact the reps, e.g. The Captain for Rizk and ask to be admitted to their VIP program.
FYI, the Wheel of Rizk gives better rewards for higher average bets. Ask low rollers if they ever got past the 5 Free Spins or Race points and then you will know.
Good Luck!
Being the BIG depositor and the SUPER VIP player you don't stop mentioning in each post you make here at CM I wonder why you are not in the VIP programs of the said casinos.
Each has one that includes weekly cashback with no wagering, huge reload bonuses and extras along the way when you have a poor session. E.g. I have currently "depo $1,000, get $500 bonus" at Rizk.
Instead of boasting around the forum with your LARGE and LARGER deposits I would suggest you quietly contact the reps, e.g. The Captain for Rizk and ask to be admitted to their VIP program.
FYI, the Wheel of Rizk gives better rewards for higher average bets. Ask low rollers if they ever got past the 5 Free Spins or Race points and then you will know.
Good Luck!
I will admit that I play mainly on their mobile site, but I'm surprised to read all the previous comments because I've had nothing but good experiences at Rizk.
The mobile site runs great from my end and games all run very smoothly.
The only problem I've ever had here is my lack of luck and withdrawals, but that's not Rizk's fault. I'm sure it will come.
I joined up a long time ago but since then only made a few deposits now and then as I focused most of my business towards other casinos I was a VIP at. However, since recently closing my accounts at two of those regular sites (Trada and Guts) I have been looking for new sites to play at and Rizk has become one of those sites.
My only one issue with Rizk is the lack of rewards for regular high depositors who may burn through deposits and not get much play time in return.
As I said, through no fault of Rizk for some reason my luck has been terrible at their site, and after numerous fairly large deposits and short sessions over the past week, the only rewards I received in return for my loyalty was approximately $25 - $30 in free spins winnings from the Rizk Wheel.
The Rizk Wheel is an excellent concept and fun, however it seems it's not programmed to reward prizes according to a players expenditure, therefore to prizes are the same for someone who may have deposited $20, or a player that deposited a $1,000.
This does seem to mean the wheel is very fair and even, however it offers very little incentive for larger depositors to continue making larger deposits. Hence I started playing more regularly at another new site I tried Casinoroom as I was getting much better rewards for my larger deposits and better luck with the slots overall.
Despite the poor luck so far, I'll continue to play at Rizk because I like the fun site and Rizk wheel concept, however with very minimal loyalty rewards for larger depositors I think in the future I'll be giving Rizk the odd smaller deposit and leaving my larger deposits for some of the other sites I play at.
All in all an enjoyable experience despite the losses and no withdrawals ( yet
Thurman Merch
Banned User
- Joined
- Sep 22, 2016
- Location
- Wild West
Are you for real?
Being the BIG depositor and the SUPER VIP player you don't stop mentioning in each post you make here at CM I wonder why you are not in the VIP programs of the said casinos.
Each has one that includes weekly cashback with no wagering, huge reload bonuses and extras along the way when you have a poor session. E.g. I have currently "depo $1,000, get $500 bonus" at Rizk.
Instead of boasting around the forum with your LARGE and LARGER deposits I would suggest you quietly contact the reps, e.g. The Captain for Rizk and ask to be admitted to their VIP program.
FYI, the Wheel of Rizk gives better rewards for higher average bets. Ask low rollers if they ever got past the 5 Free Spins or Race points and then you will know.
Good Luck!
Wow, why so aggressive?
Sorry if I offended you by giving my summary of my experiences.
Not sure why your attacking me to be honest as my comments were actually praising Rizk and imo 8/10 is quite a high rating.
It seems you and others don't like new members very much so sorry I upset you. I will close my account here and try finding another community to join were I can share my experiences.
Good luck to you sir.
- Joined
- Jun 19, 2009
- Location
- In my head
Are you for real?
Being the BIG depositor and the SUPER VIP player you don't stop mentioning in each post you make here at CM I wonder why you are not in the VIP programs of the said casinos.
Each has one that includes weekly cashback with no wagering, huge reload bonuses and extras along the way when you have a poor session. E.g. I have currently "depo $1,000, get $500 bonus" at Rizk.
Instead of boasting around the forum with your LARGE and LARGER deposits I would suggest you quietly contact the reps, e.g. The Captain for Rizk and ask to be admitted to their VIP program.
FYI, the Wheel of Rizk gives better rewards for higher average bets. Ask low rollers if they ever got past the 5 Free Spins or Race points and then you will know.
Good Luck!
Trust me I can vouch for the Wheel of Rizk dispensing 5 free spins or the dreaded race points when you have no hope of placing in the race anyway. I have gone through 79 level wheels and many extra wheels (promo ones) and the most AI ever got on one wheel was 10 free spins. No super spins or anything. Anyway I do agree that Rizk is a good casino with a great Rep. It's just not been a lucky casino for me .....yet
Thurman Merch
Banned User
- Joined
- Sep 22, 2016
- Location
- Wild West
Trust me I can vouch for the Wheel of Rizk dispensing 5 free spins or the dreaded race points when you have no hope of placing in the race anyway. I have gone through 79 level wheels and many extra wheels (promo ones) and the most AI ever got on one wheel was 10 free spins. No super spins or anything. Anyway I do agree that Rizk is a good casino with a great Rep. It's just not been a lucky casino for me .....yet
Yes, this is all I was saying. Not sure why it was so offensive for me to say.
I see many people on here mention they are either low rollers or medium to high rollers and in my opinion that does help put their experiences in perspective. I was only trying to do the same and for some reason was attacked for doing so.
Ironically by someone who regularly states their own depositing history and amounts quite regularly on here and even did so in his reply to me.
I don't understand the hostility here?
You seem nice from what I've read of your comments, so can I ask is this normal here osulle, or are all new members treated like this?
