Comments Welcome Rizk Casino answers submitted players' questions here!!

[Captain Rizk]

Can I also ask, why do you have to go through third parties to get the games? Can you not go directly to Merkur (as an example) and get the whole suite of games, rather than going through someone else who then gives them to you?

There can be a number of reasons for this.

There are two ways you can get games, firstly through an "aggregator" think Microgaming, Nyx etc. the benefit here is that you only need one integration to the supplier for many gmaes, integrations themselves can be very longwinded, complex plus there is then licencing issues to be taken care of and it may not pay off if players dont like the games. Alternatively it is a quick route to market (reason we opted for BTG through Nyx for example). Down side is that Operators will get an additional surcharge from the aggregator for this.

Secondly go direct, then you have contract discussions, agremeents, licencing, integration, free spins integration etc etc

 

[Captain Rizk]

So you're telling me that Rizk has a erm....I'm treading in dangerous waters here now godammit....."Coffee Nazi"?

"NO CAFFEINE FOR YOU!!"

Lets just say that you will never meet a man more passionate about a coffee bean.....

 

[colinsunderland]

There can be a number of reasons for this.

There are two ways you can get games, firstly through an "aggregator" think Microgaming, Nyx etc. the benefit here is that you only need one integration to the supplier for many gmaes, integrations themselves can be very longwinded, complex plus there is then licencing issues to be taken care of and it may not pay off if players dont like the games. Alternatively it is a quick route to market (reason we opted for BTG through Nyx for example). Down side is that Operators will get an additional surcharge from the aggregator for this.

Secondly go direct, then you have contract discussions, agremeents, licencing, integration, free spins integration etc etc

Thank you, I didn't realise how much extra work it would be to go direct, and couldn't understand why you would pay a third party for it.

 

[Captain Rizk]

I have a question on this - why do differant casinos on the same licence (MT secure trade) ask for this same SOW information if the potential results of it - i.e a ban if the information is not upto scratch - affect the player licence wide across all casinos on that licence?

This is pretty simple but I think that it is something that is very misunderstood. GiG as a group has 2 major business verticals - one is B2C, so these are our direct brands such as Rizk, and the other one is B2B which is where we provide the platform for other operators to build their casino on (they can choose to have their own licence or use one of ours, in this case the MT Secure Trade licence).

SoW is very much like KYC in that EVERY operator is required to request and hold this information independently about their players. This makes sense because the regulator can ask each operator (which GiG B2C or B2B) to demonstrate the information that they hold on SoW and no-one can say "I thought xyz was doing that"etc. It also means that you can decide to provide SoW to one operator and not another if you so choose.

 

[Captain Rizk]

Thank you, I didn't realise how much extra work it would be to go direct, and couldn't understand why you would pay a third party for it.

Yep it is a trade off - in an ideal world all integrations would be direct

 

[Jasminebed]

How does the casino determine how much of your income you can afford to gamble under RG? A player earning $3K a month, with a mortgage, car payments, a spouse and three kids may well have less disposable income than someone disabled getting $1K a month and living in subsidized housing of $108 per month.

 

[goatwack]

How does the casino determine how much of your income you can afford to gamble under RG? A player earning $3K a month, with a mortgage, car payments, a spouse and three kids may well have less disposable income than someone disabled getting $1K a month and living in subsidized housing of $108 per month.

Exactly.....

Won't be long before they ask for expenditure sheets based on your lifestyle. For when SoW just doesn't probe deep enough

 

[pinnit2014]

Exactly.....

Won't be long before they ask for expenditure sheets based on your lifestyle. For when SoW just doesn't probe deep enough

And then there's a market to sell it in

It's like the circle of life, minus the Lion King

 

[aceking123]

A little advise mt secure use blanket affect under one roof . I'm not about risk . But I've been told that SOW is indeed all under one roof so why captain is sharing that it is down to each casino I'm very unsure. I have this in writing so as far as I'm aware there would be a one time SOW required for any player using any casino in regards to playing at any mt secure sites.

I too have refused to fill & give out this information. It's rude & intrusive. I'm not asking for any credit or a mortgage so I'm not filling in these forms.

If each casino requires me to do this. I shall no longer play online it's pretty simple.

Yes my accounts have been blocked. Which is rizk & guts.

 

[MaltesePlayer]

Exactly.....

Won't be long before they ask for expenditure sheets based on your lifestyle. For when SoW just doesn't probe deep enough

Hey everyone. Think I can help with this just a wee bit as I’m one that assists in compiling risk profiles for customers where I work.

For us, it’s a matter of checking income per month, multiplying it by 12, if of course it’s a steady job, say... CM representative at Rizk (sorry capn!, don’t count this against me if I ever apply for a job at GiG!) and then checking cost of living in the area the person resides in and try to create a conservative expense value that customer can afford.

It’s not 100% accurate, in fact the customer is included in our conversations to try to attempt to find a reasonable compromise where a customer can enjoy his time but at the same time plays within reasonable means.

 

[aceking123]

Hey everyone. Think I can help with this just a wee bit as I’m one that assists in compiling risk profiles for customers where I work.

For us, it’s a matter of checking income per month, multiplying it by 12, if of course it’s a steady job, say... CM representative at Rizk (sorry capn!, don’t count this against me if I ever apply for a job at GiG!) and then checking cost of living in the area the person resides in and try to create a conservative expense value that customer can afford.

It’s not 100% accurate, in fact the customer is included in our conversations to try to attempt to find a reasonable compromise where a customer can enjoy his time but at the same time plays within reasonable means.

That's only part of it surely. The main problem is if your recycling funds . I could earn 6k each month let's say I can afford 3k per month for gambling month a I lose 3k month a ,month b I win 10k month c I lose 7k & so on . That is recycling funds win so in one month I've gone double what I could afford too.
This is where some of the problems come from.
Which players are going to produce winnings from another casino to another casino . I for one wouldn't. Although after all that it looks like ive spent some 10k .

But it's recycled monies I may of broken even over a four month period. But on the books it looks like I can deposit pretty big each month.

 

[brianmon]

The problem with all of this SOW shit, is that it assumes that EVERY player only has an account at ONE casino.

If a player has accounts at more than one casino. what's the point of it all?

If Rizk were to allow a player to deposit 1k a month based on their income, and then Guts allowed that player to deposit 1k a month. It makes Rizk's analysts completely pointless. Or would they be sharing the information, and allow the player to only deposit 1k between both accounts?
But then if VideoSlots allowed that same player to deposit 1k a month..etc

The player can 'supposedly' only afford 1k a month, yet can deposit 3k, (or as many k as they have casino accounts). what's responsible about that?

 

[aceking123]

The problem with all of this SOW shit, is that it assumes that EVERY player only has an account at ONE casino.

If a player has accounts at more than one casino. what's the point of it all?

If Rizk were to allow a player to deposit 1k a month based on their income, and then Guts allowed that player to deposit 1k a month. It makes Rizk's analysts completely pointless. Or would they be sharing the information, and allow the player to only deposit 1k between both accounts?
But then if VideoSlots allowed that same player to deposit 1k a month..etc

The player can 'supposedly' only afford 1k a month, yet can deposit 3k, (or as many k as they have casino accounts). what's responsible about that?

According to my source mt secure sites must share information regarding players this us the only way you would get SOW request even though my account was not active I still got this . Casinos are not transparant as we are told or led to believe & of course they player track it goes without saying.

 

[brianmon]

According to my source mt secure sites must share information regarding players this us the only way you would get SOW request even though my account was not active I still got this . Casinos are not transparant as we are told or led to believe & of course they player track it goes without saying.

So they're LEGALLY allowed to share sensitive data like SOW documents. But not allowed to share less sensitive data like KYC documents?

 

[Jono777]

Could be wrong but when I worked in the management side of things in a land based casino, we would liase with other casinos (IE: competitors) withing the local area (in our case the whole of the West Midlands, Mainly Birmingham) sometimes further a field if the player was deemed a hi-roller.

This wouldn't be a "pass the time of day" situation, only in cases where we suspected (and it had to be a strong suspicion) that something was not right, mainly AML based.

This was a long time back however and things have moved on, however it wouldn't surprise me if online casinos adopted a similar strategy with potential "problem" players, whatever the "problem" may possibly be.

 

[aceking123]

So they're LEGALLY allowed to share sensitive data like SOW documents. But not allowed to share less sensitive data like KYC documents?

Who knows & who is to say it's illegal or not. I would not believe in any online casino being 100% on stuff to do with players . How do we know that the casinos under one roof as such do not share player info. Also so why have I been told in writing that mt secure SOW is done under one in house. That tells you of shared info or along those lines. I'm damn sure mt secure knows how many accounts I have under there property's

 

[Fridayhigh]

Considering you are in Malta , as the guest of Rizk, maybe you can take a stroll over to Apollo Entertainment Ltd in Malta and ask why the Apollo Entertaiment Ltd. in the UK have been in liquidation and yet still hold a UKGC license. Not very good if ask me, hit a big win at a CR casino, only to find out the company is in liquidation since 2016. The two directors are Michael King and Dale Mason. Somehow the impartial aspect of the UKGC is questionable to say the least.

 

[Fridayhigh]

There can be a number of reasons for this.

There are two ways you can get games, firstly through an "aggregator" think Microgaming, Nyx etc. the benefit here is that you only need one integration to the supplier for many gmaes, integrations themselves can be very longwinded, complex plus there is then licencing issues to be taken care of and it may not pay off if players dont like the games. Alternatively it is a quick route to market (reason we opted for BTG through Nyx for example). Down side is that Operators will get an additional surcharge from the aggregator for this.

Secondly go direct, then you have contract discussions, agremeents, licencing, integration, free spins integration etc etc

Do you use Prima Networks Ltd. Malta part of Prima Group Holdings ltd out of the Virgin Islands for your microgaming portfolio?

 

[Captain Rizk]

How does the casino determine how much of your income you can afford to gamble under RG? A player earning $3K a month, with a mortgage, car payments, a spouse and three kids may well have less disposable income than someone disabled getting $1K a month and living in subsidized housing of $108 per month.

And you have just hit the nail on the head....

I think that we all agree that some of the issues uncovered here, where players have massively overspent compared to their relative incomes should never happen:

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This is of course at the far end of the scale, but your question still holds. Of course we shouldnt be allowing players to get deep into debt like that but where and how do we draw the line. That is something that every operator is struggling with right now and i think will continue to struggle with until there are definitive rules provided by the UKGC. However, even if that were to happen, players would then complain because how can the UKGC determine how much they are allowed to spend on gambling

 

[Captain Rizk]

According to my source mt secure sites must share information regarding players this us the only way you would get SOW request even though my account was not active I still got this . Casinos are not transparant as we are told or led to believe & of course they player track it goes without saying.

Can you PM me your contact at GiG please? AFAIK i am correct - but if your contact at GiG is telling you different i can check and confirm

 

[Captain Rizk]

That's only part of it surely. The main problem is if your recycling funds . I could earn 6k each month let's say I can afford 3k per month for gambling month a I lose 3k month a ,month b I win 10k month c I lose 7k & so on . That is recycling funds win so in one month I've gone double what I could afford too.
This is where some of the problems come from.
Which players are going to produce winnings from another casino to another casino . I for one wouldn't. Although after all that it looks like ive spent some 10k .

But it's recycled monies I may of broken even over a four month period. But on the books it looks like I can deposit pretty big each month.

100% agree.

Alternatively they go to a non licenced operator....

 

[aceking123]

A side note I think it's great that captain is helping & giving us a insight into things which should be thanked ! Keep it up captain your doing a great job )

 

[The Dude]

A side note I think it's great that captain is helping & giving us a insight into things which should be thanked ! Keep it up captain your doing a great job )

This thread is definitely a forum highlight of the year. Words fail me to express my extreme gratitude and appreciation for this event and this thread. Kudos for everyone involved.

I've even renamed it three times

 

[Harry_BKK]

I had 2 questions in the back of my mind and since the Meister bumped up the thread, I might just as well ask them now.

Case 1: Player funds are confiscated and balance restored to deposit value because he/she broke some bonus wagering rule or other terms.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are all bets that were made to reach that balance voided with all game providers? And with that the total turnover for the casino with the game providers?

I am not suggesting (hoping) that the casino keeps the confiscated dosh!

Case 2: Player takes a bonus and the withdrawal is capped at lets say 4x bonus amount (aka the Nektan BS rule). The player reaches a balance of $1K at the end of the WR but only $100 is converted to real cash. The rest of the balance disappears.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are the game transactions voided except those worth the $100 converted to cash?
- How do game providers handle this case? After all it has an influence on the overall RTP of their games.

In this case I have to admit that I have a suspicion that the casino keeps the funds.

 

[ternur]

This thread is definitely a forum highlight of the year. Words fail me to express my extreme gratitude and appreciation for this event and this thread. Kudos for everyone involved.

I've even renamed it three times

As someone who was lucky enough to experience this, I can sincerely concur with this statement. The opportunity on personal level was so exciting to me that I'm seriously contemplating possibilities to work in the industry.

Grazzi!

 

[hoff1985]

I just read through the whole very interesting thread. I can only say from my point of view, and as some of you know i used to play in hundreds of casinos in my old days, Rizk is definitely one of the best casinos out there. The game selection could be a bit bigger, automatic withdrawals could be implemented, but that's high level critic. I was always treated excellent and i was trading quite a few e-mails with the Captain over the years... If there would one Casino i would invest in, or one Casinos i trust more than all the others, it would be Rizk. If i get ever asked these days by someone which casino they should join if they want to gamble, i always say first: "Don't do it" and then i'll say, ok if you really want to, go to Rizk

A solid business run by professionals. As long as they don't change the Captain this ship will sail on just fine!

 

[Cody7]

Some insight to as if rizk will be accepting australians in the near future,
I know most of it comes back to our bad government having a tantrum cause they cant tax it and the australian audience is large.
Cheers.

 

[Captain Rizk]

Some insight to as if rizk will be accepting australians in the near future,
I know most of it comes back to our bad government having a tantrum cause they cant tax it and the australian audience is large.
Cheers.

Hey Cody - there is no plans to accept Australian players in the future. It would need a pretty significant change in legislation to allow us to do so.

 

[Captain Rizk]

I had 2 questions in the back of my mind and since the Meister bumped up the thread, I might just as well ask them now.

Case 1: Player funds are confiscated and balance restored to deposit value because he/she broke some bonus wagering rule or other terms.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are all bets that were made to reach that balance voided with all game providers? And with that the total turnover for the casino with the game providers?

I am not suggesting (hoping) that the casino keeps the confiscated dosh!

Case 2: Player takes a bonus and the withdrawal is capped at lets say 4x bonus amount (aka the Nektan BS rule). The player reaches a balance of $1K at the end of the WR but only $100 is converted to real cash. The rest of the balance disappears.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are the game transactions voided except those worth the $100 converted to cash?
- How do game providers handle this case? After all it has an influence on the overall RTP of their games.

In this case I have to admit that I have a suspicion that the casino keeps the funds.

Hey Harry, interesting questions. Hopefully this explains it:

Case 1: There is no real money to confiscate here. The funds are only "real" when it comes to withdrawing. There are of course still transactions that cannot just be removed and so they have to be offset from the system and this is generally done as an reversal accounting transaction. We are still billed by the providers on the theoretical revenue that was generated by those transactions and because we cant reverse/remove those transactions then we still take the hit and have to pay the providers.

Case 2: I cannot say for sure on this one - as you know we do not cap withdrawals of any kind. However I would assume that they follow the above methodolgy for those additional funds.

In terms of RTP, this is irrelevant because the game still pays out according to the math model and RTP calculations whether those funds were reversed or paid out so it has no bearing and as above the game transactions cannot be voided (I imagine that this wouldnt sit very well with auditors and/or regulators if it was possible). The same goes for the game providers.

Hope this helps, if i have misunderstood anything then let me know.

 

[nutnut]

I had 2 questions in the back of my mind and since the Meister bumped up the thread, I might just as well ask them now.

Case 1: Player funds are confiscated and balance restored to deposit value because he/she broke some bonus wagering rule or other terms.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are all bets that were made to reach that balance voided with all game providers? And with that the total turnover for the casino with the game providers?

I am not suggesting (hoping) that the casino keeps the confiscated dosh!

Case 2: Player takes a bonus and the withdrawal is capped at lets say 4x bonus amount (aka the Nektan BS rule). The player reaches a balance of $1K at the end of the WR but only $100 is converted to real cash. The rest of the balance disappears.

- What happens to those funds?
- How are they booked in the casino accounting? After all, these were valid transactions with game servers that normally produce revenue for the provider and casino
- Is this reflected in the monthly / yearly RTP figures a casino publishes?
- Are the game transactions voided except those worth the $100 converted to cash?
- How do game providers handle this case? After all it has an influence on the overall RTP of their games.

In this case I have to admit that I have a suspicion that the casino keeps the funds.

Amazed this has not been asked before and no one knows the bloody answer. This same shower of shite Nektan took over 3k off me and paid me £100 because of the cap. So who keeps this money?

 

[pinnit2014]

Think Captains explained it-the three grand in your case doesn’t exist in terms of tangible cash. It’s just an accounting adjustment that would be done to reflect the 3k to 100 quid.
Would be different if you won 3k and it went from the software company to the casino who then pocketed the 2900.

 

[TheAddict]

I know a fair few sites dont allow wagering on jackpot games, but from what i understand, jackpot slots take a % of bet amounts from each of all its players and adds it to the progressive jackpots accordingly. So obviously players are funding the jackpots beyond its initial reset amount with cash deposits, and therefore paying for a crappier base game RTP experience due to contributing their own funds to which builds up random jackpot(s).
Would these funds, after resetting the particular jackpot once it was won, then get put back into the jackpot amount if the player later has his/her winnings confiscated due to breaking terms, or if the player later have their winnings capped by a max conversion limit?

 

[Captain Rizk]

I know a fair few sites dont allow wagering on jackpot games, but from what i understand, jackpot slots take a % of bet amounts from each of all its players and adds it to the progressive jackpots accordingly. So obviously players are funding the jackpots beyond its initial reset amount with cash deposits, and therefore paying for a crappier base game RTP experience due to contributing their own funds to which builds up random jackpot(s).
Would these funds, after resetting the particular jackpot once it was won, then get put back into the jackpot amount if the player later has his/her winnings confiscated due to breaking terms, or if the player later have their winnings capped by a max conversion limit?

Good question!

The reason that a lot of casino's dont allowing wagering on JP games with bonus money is because, as you say, a % (normally around 5%) goes to the game provider, this is irrelevant of whether it is bonus money or not. Therefore even if you are playing with bonus money on a JP game then we still have to pay the provider in REAL money at the end of every month when the reconciliation is done.

Therefore it follows that if winnings are confiscated, this is irrelevant becasue the jackpot game still gets the % contribution that was paid and therefore in effect becomes a physical cost to the casino.

 

[TheAddict]

Thank you for the info sir.

 

[cateringfetch]

How do you think:
Is Malta trustful country for casino business?
I know there a lot of companies which try to hide money from different country's, by of shores company's
From another side - in Malta is friendly laws for gamble(if I'm right)
Can you tell me - Is it safety to play in casinos from Malta?
Anyway I was there few years ago - it's really "warm" place

 

[TheAverageGuy]

This has been one of the most fascinating, enlightening threads I've read through in quite some time on any subject.. While I already held Rizk in pretty high regard this has certainly affirmed and secured that opinion.

I laughed, I cried.. it was better than CATS.

Thank you for almost completely destroying my preconceived notions of how things work.. it was a struggle to cling tight to the delusion.

Seriously though, as someone who has spent the better part of 20 years running sales and fundraising offices for civic groups across the country and occasionally out of it, I've more than once imagined that the skillset could probably be converted to find myself living and working somewhere less.. arctic-adjacent..

...of course the vision has the office more old-school boiler room meets new-age tech, everything is soaked in a general culture of cutting edge awesomeness that keeps the soul young, the mind inspired and the beer cold.

Then you peer behind the curtain and it all seems so... like work..
the Cap'n is faster than a speeding..deadline..?
He's fighting everyday to free the office from the scourge of...mind numbing paperwork...
Always on the lookout for his mortal enemy... stress migranes..??

NOPE!

Sorry, I refuse to accept this. It leaves only one other explanation,

That handsome, roguish fella taking pics of himself in superhero garb, living the life, selling the dream, is ABSOLUTELY the reality,
it just so happens that his alter-ego is also a brilliant manager who delegates compliance & regulation issues with ease!

Endless small details and mountains of paperwork are no match for his heightened sense of..
'uh.. isn't that what we hired Karen for??'

His mortal enemy, "inquiring minds" arrives on scene..
it looks perilous...
Wait!
Just in the nick of time his trusty sidekick arrives from the fabled land of "No sleep AGAIN!..but here's your damn talking points"

Then in a blur he is gone, to enjoy a well deserved shark ride..
No Bullshit!

My Hero!