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Discussion in 'Online Casinos' started by ternur, Apr 9, 2018.

    Apr 13, 2018
  1. CasinoNinja

    CasinoNinja Experienced Member

    Location:
    UK
    How much do you need to wager to level up and get a spin on the wheel?
    What must your average size bet be to receive megaspins on the wheel instead of 5 freespins (we know it changes if you bet more) ?

    For Rizk races do you play through them before they go live, as for example your Push Gaming week this week, alot of them you can't even complete the 400 spins before the time run out (they dont have a quickspin function either), same goes for Big Bad Wolf as if you get a few bonus rounds you run out of time, even if you are quickspinning.

    How does your loyalty team work? I was quoted I had received my 10% bonus, when I was on a bad run (lost nearly 2k in 4 days), but they for some reason said my racewinnings and wheel spins were included in these 10%. So not really Loyalty.
    Would be interesting to know if you have different kinds of "tiers" in your loyalty profiles.

    How much of the cake does a casino provider take from a losing player? Do you have to pay the provider if the player wins too?

    Whats the highest level someone has reached so far on Rizk levels?
     
    ternur likes this.
  2. Apr 15, 2018
  3. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    1 Do the bet size matter for level up?

    2 If the bet size matter for level up faster with higher rate of % how much does it change with higher bets?
    Lets say im betting 0.2£ for one level up.
    Then for the next level up im betting 2£ does that make any difference?

    3 This Jackpot in "Wheel of Rizk" What are the odds/chance for winning that? And how much is the Jackpot prize? Couldn't find info about it

    Apologize if some of my questions already been asked, just did a quick read through and hope i didn't miss to read that.
     
    Last edited: Apr 15, 2018
    helenakp and ternur like this.
  4. Apr 15, 2018
  5. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    Hi all.

    I'm back from Malta and I must say the trip was a eye opener! Too tired to go into details tonight, but I'll post later in the week with some pictures (if they are post worthy, I surely lack the photographic skills of Tirilej).

    I'd like to give a big shout out to Captain & Rizk. Absolutely wonderful trip and all the people I met were truly nice and openly discussed the in and outs of the business.

    A big thank you Rizk :thumbsup:
     
    Supababe, Borgie, Jasminebed and 12 others like this.
  6. Apr 15, 2018
  7. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    As a long time player and someone interested in the business, I couldn't have asked for a better prize. I can't imagine any other way for a ordinary player to get invited to meet the head of casino and being shown information which is not publicly available.

    The prize was very creative and really a once in a lifetime chance.
     
    Last edited: Apr 15, 2018
  8. Apr 15, 2018
  9. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Thanks for my 1000% RTP over the weekend Ternur! :p:thumbsup:

    Edit: two zeros at end added by accident.
     
    Supababe, Harry_BKK, ternur and 2 others like this.
  10. Apr 16, 2018
  11. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey guys, I went through a large number of the questions above with Ternur on Friday but i will update this thread with all the answers over the next few days.

    It was a pleasure to meet you ternur, many thanks for your company and your choice of food on Friday night!
     
  12. Apr 16, 2018
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I had the pleasure to join @nikantw a couple of years ago for his tour, and it was an excellent informative trip. I had a marvelous time, and even I learned a lot. :D. I am totally stoked that you got to go and hopefully had the same experience. Rizk and co. are an amazing company.

    And hats off to you guys for putting together this stunning trip. I am really looking forward to the answers to the member's questions. Thanks a ton!!
     
  14. Apr 16, 2018
  15. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Nikantw, i think you know the answer to this one as you say!! In terms of one regulatory authority i personally dont believe that you will ever see this happening. More and more countries are going down a regulatory route, Sweden will be the next country to do so in 2019 and this will again have different regulations to, for example, the MGA regulations.

    In terms of a more player friendly environment, I think that the UK are leading the way here and whilst it isnt necessarily always easy to find the right way to comply with their regulations - particularly within short timeframes - there many things that they are enforcing, and enforcing hard, that are to the benefit of the players.
     
    Supababe, Borgie, Tirilej and 5 others like this.
  16. Apr 16, 2018
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Everyone wants a piece of the pie - and everyone wants to rule the world.
     
    Borgie, Mouche12 and nikantw like this.
  18. Apr 16, 2018
  19. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Spikie,

    The number of people a casino needs to employ differs on many factors but i would say that for any new and serious operator they should need around 20 staff to build their front end, set up and run the casino, payments, customer services, CRM, graphics and design, VIP and marketing. Obviously when a casino is just launching some of these roles can be done by the same person but if a casino grows quickly then they will be overrun with work very quickly too.

    The infrastructure needed for the front end is again dependent on the scale of the Front End itself and how ambitious it is, Rizk have a clustered server set up that maintains everything that we need to run our game layer and manage the Rizk Database that incorporates data that is not kept within the platform database (in our case things like Wheel of Rizk results, items claimed etc etc). The platform will handle the more standard data such as log in details, deposits, game play etc.

    Yes, theoretically someone could just set up with some Amazon cloud, bit of hardware and some money for licencing and marketing, however the likelihood is that they would fail very quickly. One of the most important and difficult areas of setting up a casino is customer acquisition and this is a hugely expensive, skilled and time consuming task to do it right and then to have a solid, secure and 100% available infrastructure alongside a detailed marketing retention plan if they wish to keep these players that they have acquired.

    Percentage of revenues for compliance and customer service is irrelevant. You spend whatever you need to spend on compliance - that is just a given. Customer service you spend whatever you need to spend to ensure that you can service the needs of the customer in a quick enough time. If you try to save money in these areas then it is will far outweigh the money that you will lose in the long run from dissatisfied customers or regulators.

    In terms of accounts registered this again depends upon how much money they spend on marketing and how long they have been in operation, however this will vary from 10's of thousands to multiple millions of registered accounts at a bigger more established casino. Note that I am referring to registered accounts only a percentage of these players will ever become active.

    In terms of % profit amount this again varies hugely, there are a lot of operators out there that dont make a profit because they reinvest to attract players to allow them to grow. This investment never stops and can only grow - the vast majority or operators operate in low single figure percentages of profitability - if they are even profitable.

    Comps and bonuses will generally be decided by the Head of Casino who will have a target for the amount of Net Gaming Revenue on a monthly, quarterly and annual basis. Think of it in terms of a supermarket that decides how much money can be given out in loyalty offers, whilst still maintaining a a level of revenue required to cover all the other areas of the business.

    Yes we have loss leaders all the time - every (reasonable) welcome bonus is a loss leader for example.

    Yes all casino brands negotiate with their providers to get better rates based on volume - the same as with any business. We dont have spies as such but because so much is dictated by volume we know when we are happy/unhappy!!

    Think i caught all the questions there - let me know if i missed anything
     
    trancemonkey, Spikie, Gaz237 and 10 others like this.
  20. Apr 16, 2018
  21. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    The vast majority of this info should be available to customer service so that they can answer customer queries as promptly and accurately as possible
     
    Casinomeister, ternur and Harry_BKK like this.
  22. Apr 16, 2018
  23. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey Jon, lifetime profit/loss shouldnt come into it although it might at some places. Casino's lose money (overall) on the vast majority of bonuses and therefore if a player only ever deposits when he/she has a bonus then i would suggest that they are more likely to not be offered bonuses in the future.

    Regarding UK bonuses, i am not sure however one explanation can be that operators are finding it so very difficult to do all but the most basic of bonuses and still comply with the new regulations that, rather than risk getting it wrong they might be choosing not to do this until they have their house in order.

    SoW, at its most basic level is a mix of KYC and a requirement to ensure that players are playing within their financial limits. KYC has always covered the requirement to prove ID and an up to date address so that we can prove who a person i s and where they live and that they prove their deposit methods. SoW questionnaire and when that happens is at the discretion of the Operator right now ( up to a point) but there is talk that this will be done before being allowed to deposit in future - if that happens then everyone that wants to play will need to fill out this questionnaire.
     
  24. Apr 16, 2018
  25. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    No derail intended

    Hi so in regards to SOW please advise me to where the UK law requires you to ask for this ? Because i questioned your casino about this & never got any reply to it. Including my account being blocked from questioning your casino. I thought this would not be required unless your freshold would be over 50k or something. Clearly mt secure is handling all SOW requests under one roof which I would think means your casino is sharing personal data on players ? Under mtsecure sites.

    I'm not just picking you or your casino out or trying to mislead the way it's been handled But no response at all.

    Guts was very cheeky I did a deposit
    Tried to log back in account locked.
    Again not good after asking what the hecks going on I was informed that I was requested to fill out SOW form .the only casino who has requested it .is yours)
    Your casino had my reply without the courtesy of emailing me back.

    Hope you can shed some light on it.
     
  26. Apr 16, 2018
  27. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi aceking, can you pm me and remind me of your email address so that I can check the detail
     
  28. Apr 16, 2018
  29. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi captain yep no probs at all )
     
  30. Apr 16, 2018
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Awesome answers Capt Rizk - keep 'em coming :thumbsup:

    Admin note: renamed the thread to "Here are the answers to your questions!!" for any of the latecomers who might still have questions.

    Those of course can be new thread starters. :D
     
  32. Apr 17, 2018
  33. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    This is a very difficult question and there is not one single facet that gives us a red line. However having said that we do track out of the normal behaviours, by that i mean that if a player has been depositing €100 once a week over the last 3 months and then starts to deposit €200 every other day and that escalates then we would intervene to check with the player if everything is OK and that they are still enjoying playing and that we have limits if they feel the need to use them etc.

    other behavior that is harder to track is things such as abusive behavior in chat, asking for more and more bonuses etc etc. in short it is a very difficult thing to do accurately and it is a very difficult subject to broach with a customer but we have a responsibility to do so.

    The intervention is decided by a central team that have huge experience in interpreting potential problem gaming behaviour and the Casino management, rightly, should not have any influence over this.
     
    Steviedoo, Borgie, mcgameboy and 5 others like this.
  34. Apr 17, 2018
  35. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Automation is becoming more and more common and the tools available to do so are becoming more sophisticated. we will continue to invest in this technology as more improvements are made
     
  36. Apr 17, 2018
  37. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey Casinoninja, leveling up is not dependent on how much you wager but each level is measured by the number of spins, the prizes are calculated independently for each level and the behaviour on that level and that level alone.

    Yes we normally play through the races before we push them live and yes you are correct that a couple of the Push Gaming games were miscalculated. I will take Big bad Wolf on board as i thought that one was ok. It can be a difficult balance because of course we want the race to continue as close to the time of the race itself which keeps the leaderboard moving and it keeps it exciting rather than everyone having finished after 15 minutes.

    Yes we have to pay each and every provider depending on the gross amount of revenue generated by their games - it is over the entire player base per month so there will always be winners and losers but whatever the balance of those is, that is what we are charged upon.

    Levels are limitless at Rizk but the last time i checked there were players that are well into the 1000's
     
    Harry_BKK and ternur like this.
  38. Apr 17, 2018
  39. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    1) Bet Size generally does not make any difference to the speed of level up - at the very lowest level of betting it does take a little longer.

    2) if you bet €0.40 or €2.00 you level up at the same speed

    3) There are 3 different jackpots. I think the €500 JP is added to the Wheel after you reach level 10, a €1000 JP at level 25 and a €2000 JP at lvl 50 (if memory serves correctly). The chances of winning these are small however - as i proved to ternur when he was in the office we have given away 933 Jackpots - approximately 1 a day
     

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