Your Input Please Rizk Casino answers submitted players' questions here!!

ternur

Solving a crooked rhyme
webby
CAG
mm3
Hi all.

As some of you know, I recently won the great competition Rizk ran on the forum. I'll be flying to Malta on Thursday this week and will meet with their managing director and their head of compliance on Friday.

This is a wonderful opportunity to learn how a great casino is being managed behind the doors. I'm personally very interested on compliance matters in general and especially issues relating to data protection and AML.

I'd like to invite fellow members here to post in this thread any questions you'd like me to ask from Rizk? I'll do my best to get those answers straight from the management.

Also, if you have any great ideas for a promotion, post it, and I'll discuss it with them!
 
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Captain Rizk

Experienced Member
Hey guys, just to re-iterate ternur's post above.

We will be meeting with the GiG Head of Compliance first thing on Friday morning and we can go through any questions that you wish to ask. Every wondered about why certain things happen, the regulations behind it, the thinking of a gaming company etc etc then here is the place to put any questions that you may have.

Afterwards we will go through marketing point about how we acquire players and then how do we look to retain them and also look at trying to create a promotion that we could use, so any promotion ideas that you have then put them here and we will either explain to ternur why we cant use them and hopefully come up with something that we can release!
 

Tirilej

Still a Lady
CAG
MM
You'll have a great time ternur, but you should have been there with us last week. We didn't have to learn anything. We just had fun:p

Be nice to him Captain. I know you can talk to his ears fall off, but it's important that he remembers it all too...and take it easy with this :cheers::drink::cheerleader: or not!
 

Harry_BKK

Meister Member
CAG
mm1
Well, well....shall we start a long list of 1,000 questions, tin foil hat ones included? Just to make the day a very busy one for the Captain and his team. :D :D

Personally, I have one which I have been asking ever since I registered with the first online casino (Gaming Club) in 1998. We as players put our trust in the integrity of the operators and fairness of the games, which I rarely questioned but one thing is always in the back of my mind and for that I would like to see once in clear language, not programming code:

- What exactly is sent between the participating parties when I press "SPIN".
a. between me and the casino operator
b. internally at the casino operator (if anything other than player balance check)
c. between the casino operator and the gaming server
d. return to casino operator
e. return to me

I know some details thanks to trancemonkey or which are publicly known but to this day nobody gave me a complete answer.

That leads to my next question: Are there legal, regulatory etc. limits / requirements / definitions as to what can / must / should be sent in case a, b, c, d and e?

Either way, wishing you a great time! :thumbsup:
 

trancemonkey

Meister Member
Well, well....shall we start a long list of 1,000 questions, tin foil hat ones included? Just to make the day a very busy one for the Captain and his team. :D :D

Personally, I have one which I have been asking ever since I registered with the first online casino (Gaming Club) in 1998. We as players put our trust in the integrity of the operators and fairness of the games, which I rarely questioned but one thing is always in the back of my mind and for that I would like to see once in clear language, not programming code:

- What exactly is sent between the participating parties when I press "SPIN".
a. between me and the casino operator
b. internally at the casino operator (if anything other than player balance check)
c. between the casino operator and the gaming server
d. return to casino operator
e. return to me

I know some details thanks to trancemonkey or which are publicly known but to this day nobody gave me a complete answer.

That leads to my next question: Are there legal, regulatory etc. limits / requirements / definitions as to what can / must / should be sent in case a, b, c, d and e?

Either way, wishing you a great time! :thumbsup:
There are no specific requirements of what can / can't be sent as far as I know, but there are certainly requirements about what can be done with the information ...

Feel free to read the remote gaming technical standards we all have to adhere too! :)

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Rhyzz

Registered
Well, well....shall we start a long list of 1,000 questions, tin foil hat ones included? Just to make the day a very busy one for the Captain and his team. :D :D

- What exactly is sent between the participating parties when I press "SPIN".
a. between me and the casino operator
b. internally at the casino operator (if anything other than player balance check)
c. between the casino operator and the gaming server
d. return to casino operator
e. return to me
Varies with each platform and game provider. Not sure you'll get a great level of detail on this as technical integration is closely guarded - performance of slots, IE) how quickly can you spend your money, is a KPI for developers.


You know how to choose your questions don't you! :)
 
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LadyJelena

CM Account Manager
Staff member
CAG
MM
Soooo exciting!! :) Have lots of great times, hope you'll have time and opportunity to also check Malta around, if you haven't been there before :) It's one of the cutest countries ever :D
 

slotter999

Senior Member
Hi all.

As some of you know, I recently won the great competition Rizk ran on the forum. I'll be flying to Malta on Thursday this week and will meet with their managing director and their head of compliance on Friday.

This is a wonderful opportunity to learn how a great casino is being managed behind the doors. I'm personally very interested on compliance matters in general and especially issues relating to data protection and AML.

I'd like to invite fellow members here to post in this thread any questions you'd like me to ask from Rizk? I'll do my best to get those answers straight from the management.

Also, if you have any great ideas for a promotion, post it, and I'll discuss it with them!
I have a question of sorts in regards to compliance. Suppose someone goes into full tilt mode and starts gambling way beyond their usual pattern. Q.) How does the casino identify that? How long does it take for them to take action (if any)? What action might they take?

@trancemonkey - I think this is the 2nd thread I've read today where you, unprompted, bring up ''rigged" where it was not necessary.
 

Harry_BKK

Meister Member
CAG
mm1
@Harry_BKK will give what info i can to Ternur but as previously stated it does vary slightly but as a rule of thumb we pass as little information outside of Rizk as possible.
There are no specific requirements of what can / can't be sent as far as I know, but there are certainly requirements about what can be done with the information ...

Feel free to read the remote gaming technical standards we all have to adhere too! :)

You do not have permission to view link Log in or register now.
Varies with each platform and game provider. Not sure you'll get a great level of detail on this as technical integration is closely guarded - performance of slots, IE) how quickly can you spend your money, is a KPI for developers.


You know how to choose your questions don't you! :)
With all due respect and please don't take this personal but I pestered multiple operators / game providers over the last 20 years and never received a proper answer. :D

Virtually in all contracts, where our personal information or parts of it is handled electronically or passed on to a third party, we have the legal right to know what exactly goes where and to what extend. That is except apparently in the gambling industry.

To be honest, IE and the sort, does not hold the argument. IMO, I have entered a valid contract with a casino operator to place bets via the site. The operator hands over information to the game provider, some of that being part of my personal details. It perplexes me why the gambling industry is trying to shroud itself in secrecy claiming IE etc. when a part of my personal information is sent forwards and backwards thousands of times within a normal gaming session. Just sending my country of residence is already a personal information which could be used in various ways. Not implying anything, just saying.

For years, I was told that only the pure bet request is being sent to the game provider until trancemonkey "admitted" that it is more than that. Still it did not fully answer my question, hence, I posted it once again to see whether I get this time a more complete answer. :D
 
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trancemonkey

Meister Member
I have a question of sorts in regards to compliance. Suppose someone goes into full tilt mode and starts gambling way beyond their usual pattern. Q.) How does the casino identify that? How long does it take for them to take action (if any)? What action might they take?

@trancemonkey - I think this is the 2nd thread I've read today where you, unprompted, bring up ''rigged" where it was not necessary.
I sometimes like throwing a grenade in and seeing if it explodes... it's one of my faults :rolleyes:
 

trancemonkey

Meister Member
For years, I was told that only the pure bet request is being sent to the game provider until trancemonkey "admitted" that it is more than that. Still it did not fully answer my question, hence, I posted it once again to see whether I get this time a more complete answer. :D
I don't recall admitting that anything more than a bet request is sent. What information is sent as part of that bet request is, as far as i know, the legally required information in order to correctly a) decide the spin outcome b) update your wallet c) track any "rewards" / progression towards features and d) to fulfill the legal requirement (shown in the tech standards) to be able to show you all your bet history.
 

Harry_BKK

Meister Member
CAG
mm1
I don't recall admitting that anything more than a bet request is sent. What information is sent as part of that bet request is, as far as i know, the legally required information in order to correctly a) decide the spin outcome b) update your wallet c) track any "rewards" / progression towards features and d) to fulfill the legal requirement (shown in the tech standards) to be able to show you all your bet history.
Quote post 32: Ask me anything (about slots)!

The game sends a spin request which contains information such as number of lines, coin size, total bet, etc.. The server gets this request and then sends a result back to the client for that spin, or for that part of a spin (for example, if it's going in to free games, it may only send back the initial spin and the fact the game client needs to go in to free games - then it would request another spin result for the first free game. The client is completely dumb to the game - it just displays what it's told to display.

I argued at the time that only a simple bet request should be sent, not the coin size and total bet....plus your "etc." implied that there is indeed more.
 

Jono777

Meister Member
CAG
mm1
mm4
I like grenades too.....

There must be a reason they're holding back Harry, especially for so long and "across the board"

Have a lovely evening all :D
 
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