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Discussion in 'Online Casinos' started by ternur, Apr 9, 2018.

    Apr 9, 2018
  1. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    Hi all.

    As some of you know, I recently won the great competition Rizk ran on the forum. I'll be flying to Malta on Thursday this week and will meet with their managing director and their head of compliance on Friday.

    This is a wonderful opportunity to learn how a great casino is being managed behind the doors. I'm personally very interested on compliance matters in general and especially issues relating to data protection and AML.

    I'd like to invite fellow members here to post in this thread any questions you'd like me to ask from Rizk? I'll do my best to get those answers straight from the management.

    Also, if you have any great ideas for a promotion, post it, and I'll discuss it with them!
     
    Last edited: Apr 9, 2018
  2. Apr 10, 2018
  3. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey guys, just to re-iterate ternur's post above.

    We will be meeting with the GiG Head of Compliance first thing on Friday morning and we can go through any questions that you wish to ask. Every wondered about why certain things happen, the regulations behind it, the thinking of a gaming company etc etc then here is the place to put any questions that you may have.

    Afterwards we will go through marketing point about how we acquire players and then how do we look to retain them and also look at trying to create a promotion that we could use, so any promotion ideas that you have then put them here and we will either explain to ternur why we cant use them and hopefully come up with something that we can release!
     
  4. Apr 10, 2018
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Wish I was going. :(

    You're going to have an awesome time. Wait until you see their offices - especially GiG's.
     
  6. Apr 10, 2018
  7. trancemonkey

    trancemonkey Senior Member

    Occupation:
    Games Producer
    Location:
    United Kingdom
    Careful terner - once you find out that all the casinos don't work together to rig all the games against the player, you'll end up like me - being at the end of the tin-foil-hatters wrath ;)
     
  8. Apr 10, 2018
  9. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    I am happy that Ternur won this competition. I always appreciated his posts here on the CM forum. :)
    What I would like to know from Rizk is if they are planning to do something on the italian market and -if yes- when.
    Enjoy your meeting !
    :thumbsup:
     
    Mouche12, Borgie, Harry_BKK and 3 others like this.
  10. Apr 10, 2018
  11. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    You'll have a great time ternur, but you should have been there with us last week. We didn't have to learn anything. We just had fun:p

    Be nice to him Captain. I know you can talk to his ears fall off, but it's important that he remembers it all too...and take it easy with this :cheers::drink::cheerleader: or not!
     
    Supababe, Mouche12, Borgie and 3 others like this.
  12. Apr 10, 2018
  13. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    With the amount i lose with them i guess its marble all round
     
  14. Apr 10, 2018
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Well, well....shall we start a long list of 1,000 questions, tin foil hat ones included? Just to make the day a very busy one for the Captain and his team. :D :D

    Personally, I have one which I have been asking ever since I registered with the first online casino (Gaming Club) in 1998. We as players put our trust in the integrity of the operators and fairness of the games, which I rarely questioned but one thing is always in the back of my mind and for that I would like to see once in clear language, not programming code:

    - What exactly is sent between the participating parties when I press "SPIN".
    a. between me and the casino operator
    b. internally at the casino operator (if anything other than player balance check)
    c. between the casino operator and the gaming server
    d. return to casino operator
    e. return to me

    I know some details thanks to trancemonkey or which are publicly known but to this day nobody gave me a complete answer.

    That leads to my next question: Are there legal, regulatory etc. limits / requirements / definitions as to what can / must / should be sent in case a, b, c, d and e?

    Either way, wishing you a great time! :thumbsup:
     
  16. Apr 10, 2018
  17. trancemonkey

    trancemonkey Senior Member

    Occupation:
    Games Producer
    Location:
    United Kingdom
    There are no specific requirements of what can / can't be sent as far as I know, but there are certainly requirements about what can be done with the information ...

    Feel free to read the remote gaming technical standards we all have to adhere too! :)

    You must register/login in order to see the link.
     
  18. Apr 11, 2018
  19. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    Varies with each platform and game provider. Not sure you'll get a great level of detail on this as technical integration is closely guarded - performance of slots, IE) how quickly can you spend your money, is a KPI for developers.


    You know how to choose your questions don't you! :)
     
    Last edited: Apr 11, 2018
    Harry_BKK likes this.
  20. Apr 11, 2018
  21. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    @Harry_BKK will give what info i can to Ternur but as previously stated it does vary slightly but as a rule of thumb we pass as little information outside of Rizk as possible.
     
    Harry_BKK and ternur like this.
  22. Apr 11, 2018
  23. greylady

    greylady Full Member

    Occupation:
    Retired Slot Player
    Location:
    Scotland
    ...but he won't be outside of Rizk for that one day, he will be the boss ;):D
     
  24. Apr 11, 2018
  25. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    If there’s a lag in the Games just blame Ternur - he will have pressed the button that the Captain said do not touch :p

    Bit like Harry I’d like layman’s terms of what actually happens when I click that button.
     
    Jasminebed, Harry_BKK and ternur like this.
  26. Apr 11, 2018
  27. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Soooo exciting!! :) Have lots of great times, hope you'll have time and opportunity to also check Malta around, if you haven't been there before :) It's one of the cutest countries ever :D
     
    ternur likes this.
  28. Apr 11, 2018
  29. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    I have a question of sorts in regards to compliance. Suppose someone goes into full tilt mode and starts gambling way beyond their usual pattern. Q.) How does the casino identify that? How long does it take for them to take action (if any)? What action might they take?

    @trancemonkey - I think this is the 2nd thread I've read today where you, unprompted, bring up ''rigged" where it was not necessary.
     
    miiisooo and ternur like this.
  30. Apr 11, 2018
  31. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    With all due respect and please don't take this personal but I pestered multiple operators / game providers over the last 20 years and never received a proper answer. :D

    Virtually in all contracts, where our personal information or parts of it is handled electronically or passed on to a third party, we have the legal right to know what exactly goes where and to what extend. That is except apparently in the gambling industry.

    To be honest, IE and the sort, does not hold the argument. IMO, I have entered a valid contract with a casino operator to place bets via the site. The operator hands over information to the game provider, some of that being part of my personal details. It perplexes me why the gambling industry is trying to shroud itself in secrecy claiming IE etc. when a part of my personal information is sent forwards and backwards thousands of times within a normal gaming session. Just sending my country of residence is already a personal information which could be used in various ways. Not implying anything, just saying.

    For years, I was told that only the pure bet request is being sent to the game provider until trancemonkey "admitted" that it is more than that. Still it did not fully answer my question, hence, I posted it once again to see whether I get this time a more complete answer. :D
     
    Last edited: Apr 11, 2018
    aceking123 and ternur like this.
  32. Apr 11, 2018
  33. trancemonkey

    trancemonkey Senior Member

    Occupation:
    Games Producer
    Location:
    United Kingdom
    I sometimes like throwing a grenade in and seeing if it explodes... it's one of my faults :rolleyes:
     
    dicky wink likes this.
  34. Apr 11, 2018
  35. trancemonkey

    trancemonkey Senior Member

    Occupation:
    Games Producer
    Location:
    United Kingdom
    I don't recall admitting that anything more than a bet request is sent. What information is sent as part of that bet request is, as far as i know, the legally required information in order to correctly a) decide the spin outcome b) update your wallet c) track any "rewards" / progression towards features and d) to fulfill the legal requirement (shown in the tech standards) to be able to show you all your bet history.
     
  36. Apr 11, 2018
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Quote post 32: Ask me anything (about slots)!

    The game sends a spin request which contains information such as number of lines, coin size, total bet, etc.. The server gets this request and then sends a result back to the client for that spin, or for that part of a spin (for example, if it's going in to free games, it may only send back the initial spin and the fact the game client needs to go in to free games - then it would request another spin result for the first free game. The client is completely dumb to the game - it just displays what it's told to display.

    I argued at the time that only a simple bet request should be sent, not the coin size and total bet....plus your "etc." implied that there is indeed more.
     
  38. Apr 11, 2018
  39. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I like grenades too.....

    There must be a reason they're holding back Harry, especially for so long and "across the board"

    Have a lovely evening all :D
     
    goatwack, ternur and Harry_BKK like this.

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