Hello!
I haven’t been here for a while having joined Gamstop and been away from casinos for my own good.
Back in 2017 I posted - not sure how to link? - about an issue with 32red self exclusion or rather their refusal to self exclude.
Just after this time I had a change in personal circumstances that made me leave the issue alone as I had other things I needed to concentrate on.
Since this time I have continued to take an interest in the social responsibility side of Gambling and having logged into another site I came across the complaint I made back then and did some more research as to whether things have improved.
Doing so I read about the penalty 32 red receieved in 2018 for failures in responsible gaming and also read on another ADR site of a player with the same issue that was fully refunded.
I have recontacted 32red and asked them to reconsider my issue with the above in mind and they have refused.
I am in a better place and feel very strongly about the issue so although I’d rather not take legal action it’s a hill I’m prepared to die on and will do so. I am waiting for Solicitors to review what I have given them and prepare a package.
My question would be, is there any other option to me than court at this stage and if not does anyone have any advise around the upcoming proceedings?
Thankyou
I haven’t been here for a while having joined Gamstop and been away from casinos for my own good.
Back in 2017 I posted - not sure how to link? - about an issue with 32red self exclusion or rather their refusal to self exclude.
Just after this time I had a change in personal circumstances that made me leave the issue alone as I had other things I needed to concentrate on.
Since this time I have continued to take an interest in the social responsibility side of Gambling and having logged into another site I came across the complaint I made back then and did some more research as to whether things have improved.
Doing so I read about the penalty 32 red receieved in 2018 for failures in responsible gaming and also read on another ADR site of a player with the same issue that was fully refunded.
I have recontacted 32red and asked them to reconsider my issue with the above in mind and they have refused.
I am in a better place and feel very strongly about the issue so although I’d rather not take legal action it’s a hill I’m prepared to die on and will do so. I am waiting for Solicitors to review what I have given them and prepare a package.
My question would be, is there any other option to me than court at this stage and if not does anyone have any advise around the upcoming proceedings?
Thankyou
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