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Response to Comp Request :p

Discussion in 'Online Casinos' started by Casino2014man, Dec 20, 2015.

    Dec 20, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Have been having a HORRIFIC time of late at a casino, so thought I would share this.

    I asked CS whether they could offer anything for me as I had been losing my deposits at insane speed with very little play time. I deposit a LOT of money there.

    Here is part of their response:

    Hope this email finds you well.

    In regards to your email, I am afraid that you do not have any outstanding bonuses or free spins on your account. The best thing for you to try would be the Play for fun mode on our games if you would like to play without depositing.

    :rolleyes:

    Thanks. I know not to expect anything, but found this one a little amusing I have to say.
     
    3 people like this.
  2. Dec 20, 2015
  3. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That's not amusing at all. It's really insulting.
    I hope it's not a good casino that have that kind of people in support.

    There are good and bad ways to tell someone they won't get anything for free. This was not a good way :rolleyes:
     
    8 people like this.
  4. Dec 20, 2015
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Fun mode :eek: Are they taking the biscuit?

    Fair enough that there is no fantastic offers or free spins on the account, Well put some bloody on than, I know casino are not abided to give any think out as at the end of the day they are a business, But for good sake it would not hurt to add a little something,

    Vote with your wallet and move on
     
    5 people like this.
  6. Dec 20, 2015
  7. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Sounds more or less like the response i got from V&J, on a similar request...
    Have been quite a bit less anxious to deposit there since :eek2:
     
    1 person likes this.
  8. Dec 20, 2015
  9. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    deja vu...

    just a little time ago... I heard or better read the same words while chatting to cs. ;-)))

    best is imo: do never redeposit the same day. when lady luck is in a bad mood it lasts at least one day... she is a lady... ;-)
     
    1 person likes this.
  10. Dec 20, 2015
  11. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    ;-)))

    Real money mode is the only fun mode... the other thing they falsly call fun mode is nothing but trying to wrap boring crap into a nice paper of untrue words.
     
    2 people like this.
  12. Dec 20, 2015
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    The "best" answer i got regarding Christmas comp was just yesterday: "You are an inactive player, hence there is nothing i can offer you for Christmas." :confused:

    My last deposit was 7th Oct and the total deposits this year exceed 10K. So they classify you as inactive if you have not deposited in 2 months. :mad:

    Hence, i told them that i will be permanently inactive in 2016. :rolleyes:
     
    7 people like this.
  14. Dec 20, 2015
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    If the casino has a rep here, I'd alert them to this thread.

    You obviously like the casino well enough to play regularly. And this is an awful email. Management needs an opportunity to improve their customer service.

    Please feel free to use the following.

     
    8 people like this.
  16. Dec 20, 2015
  17. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    How tempting is to send them that picture appearing on posts of a diagram inserting a scrunched up piece of paper where the sun doesn't shine.
    That response was despicable, why not just say "no sir, no bonus on your account" instead of suggesting you'd fancy playing the slots for fun(because that's what you really want a life changing win on fun mode :puke:)!

    The only time I do that is to test a new game out to see if I like it!
     
    2 people like this.
  18. Dec 20, 2015
  19. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    at least they could have given a 5 to 20 euro...

    imho... especially if the destroyed amounts were serious, cumulated, a casino should act generously. since the chance of cashing out regarding the attached wr - is extremely low...

    By acting scrooge they have lost all your future lost deposits...

    their loss. Very speciaö way of defining customer care in a total new pov... bad attitude.
     
    4 people like this.
  20. Dec 20, 2015
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Said this so many times and your OP regarding the casinos response is disgusting behavior.

    A simple £20 ND chip (whack 50x WR on it if you want!) would work wonders on the player and 9/10 ensure they stay as a player.

    Most times the player will 'bust' without getting anywhere near the required WR however the 'blow' has been softened and the respect show by the casino and efforts made ensure future deposits and custom.

    A no brainer IMO.
     
    10 people like this.
  22. Dec 20, 2015
  23. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    It often makes you wonder if many of these casinos have management who actually understand the concept of `retaining` It isnt necessarily the question of money either, more the question of respect. For someone who deposits large sums of money at a particular casino and then be told essentially `nahhh sorry, nowt we can do for ya mate` when requesting something as simple as a top up on loyalty points, or a few gratis chips here and there...well I know where I would be taking my large sums of deposits. Another casino. I would advise any one else to do the same.
     
    7 people like this.
  24. Dec 20, 2015
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Well, i am doing the Christmas round at the moment. My threshold to ask a casino for a Christmas comp is minimum 1500AUD deposits in 2015.

    Firstly, i did my yearly accounting for all gaming in 2015 and based on those numbers i have a certain expectation for a Christmas comp. This year so far it has been pretty horrendous at most casinos to get any comp at all. Will post the stats once i finished the round.

    I said this before and the experience in 2015 confirmed it for me. Most casinos moved their focus from retaining existing players to acquiring new players as the online casino world has become the "NEW WILD WEST". Lots of newcomers trying to get a piece of the pie, hence everybody, new and existing casinos, want to get as many new players as possible.

    Reason is pretty clear as after the initial SUB new players are much cheaper to retain than existing players since they are on lower loyalty levels, have little or no knowledge that comps are even possible, match offers are lower and rarer etc etc. What new players don't always realize is that most SUB's are a bad deal for the player as ever increasing WR's, game restrictions, game contribution reductions etc all play in the hands of the casino.

    Considering the above, it has become more and more difficult for loyal players to get any decent comp amounts. Giving a player some FS on Starburst or similar at minimum bet size is certainly not showing any appreciation for the player whatsoever, it is rather an insult.

    Will have my stats finished on the 24th December, giving every casino the chance to show me their appreciation :D
     
    Last edited: Dec 20, 2015
    7 people like this.
  26. Dec 20, 2015
  27. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Customer appreciation counts for nothing nowadays I'm afraid, casinos are in it completely for themselves with very little regard to giving anything back.

    The loyalty aspect only works one way.....you give them all your money. Due to the multitude of places to play at that are fast-paying there are certainly a lot more migrating players than before. In fact I'm sure casinos prefer new players like Harry said, but once their numbers are up their interest in you quickly wanes.

    In the OP's case we've all been there. Apart from the embarassment of having to ask in the first place, a popular trend in CS seems to be wise-ass answers and insulting tone for even daring to ask.

    Casinos across the board should rethink their approach when dealing with customers, especially ones that have made them money. Unfortunately with the quantity of casinos there has been a sharp decline in quality as too many take players for granted. Here's hoping for a better year.....
     
    6 people like this.
  28. Dec 20, 2015
  29. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I look forward to seeing this.

    Good luck with it!

    I have had a couple of comps at Betsafe after horrendous sessions and Paddy Power and Sky Vegas are always sending me free comps without asking. I was also really surprised at Maria.com a few weeks back. I had had a bad session and they sent me a message saying they had seen I had lost and that there was a surprise in my account (£50).
    This is the kind of service that makes me feel a little better when I have a bad loss and it's why these casinos will be seeing my money next year :)
     
    4 people like this.
  30. Dec 20, 2015
  31. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    interesting because thats what im doing & have been doing for the last couple of weeks & to be honest there a few in the firing line this year , ones already gone ( GUTS ) , down to loyal playing i mean monthly deposits , those who chose not to bother this year with some kind of gift shall be without next year ) , this isnt about whats been played or toys out the pram as such , its to do with treatment i could get more from a local casino than i do online ( rant over )
     
    4 people like this.
  32. Dec 20, 2015
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    And casinos.... I'd just like to say, don't chintz out for those with birthdays over the xmas season. Not everyone celebrates this season in the same way, but everyone has a birthday, and the holidays babies all know they miss out on certain perks in life on their birthday. These are spread relatively evenly over the year and will not fluctuate, so the casino's promo department needs to plan a monthly amount for that, and other holiday comps according to their schedules.
     
    3 people like this.
  34. Dec 20, 2015
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You are a lucky girl.

    Not a single time in 2015 did i find some chips in any of my accounts just like that, no matter if i lost 100 or 5,000 in the last session. Always had to ask, highest single comp was 200$ but mostly it is much less. Gone are the times where i would easily get 500 chips after losing a few thousand. And my total deposits 2015 exceeded 150K.

    That is the reason for my post above. Very often in 2015 i had to get me some big plyers to extract some sort of decent comp amount. And Christmas seems to have gotten even worse. :oops:
     
    1 person likes this.
  36. Dec 20, 2015
  37. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I only once asked for a comp when I lost a few thousand and all I got was 100 free spins that had 80x wagering to the winnings attached to it. Left that casino quick enough.

    Only one casino has looked after me unasked. I received a £50 birthday chip and was contacted about a Christmas gift. That casino will get most of my money next year.
     
    2 people like this.
  38. Dec 20, 2015
  39. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    to be fair theres one casino this year which i would clearly state has been the best period , whether winning or losing & random drops after a shitty session ,( bet-at) miles above other casinos.

    Doesn't help the op but there are other places to play at )
     
    2 people like this.

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