xstud
Dormant Account
- Joined
- Jul 14, 2004
- Location
- Florida, USA
Greetings,
I have been patient with Sloto. They have been very kind and courteous going through some technical glitches I had and posted in my other thread. I have been a member of Sloto since the Rival days and in the past 10 days I have deposited probably close to 1k and had my account verified. I have received VIP bonuses which I was very happy about. Today 4/10/12 I received a random 40 dollar free chip which was great. I was logging on later in the afternoon to make a deposit. Well of course what happens. I receive this message
"You are not allowed to log in. Please contact customer service for more information"
I did exactly that since this is not the first time I have received this message. Here is the chat transcript that followed.
A chat operator will be with you shortly.
You are now chatting with 'Eva'
Eva: Welcome to Casino Support. My name is Eva. How may I assist you today?
you: hello eva, I am trying to log into the casino and again I am getting an error
you: it says
you: "you are not allowed to log in. Please contact customer service for more information"
you: my account is *snip*
Eva: Hello
Eva: May I please have your account username (login) or email address?
you: *snip* is the e-mail
you: I have been through so many errors and I really like playing here
Eva: Just a moment please, while I look into that for you.
you: but its like every other day I either can't log on or my account is locked or something similar
you: for the record. yes I am using the password ******
Eva: Brody unfortunately the accounts were closed by manager decision
you: why?
you: I have played with you guys since you were only a RIVAL casino
you: in fact the VIP department just gave me a loyalty credit earlier today
Eva: This is a final decision if something will change we will get back to you
you: can I speak with a manager?
you: I even talked with Georgina on casinomeister
Eva: Unfortunately the manager is not available at this moment
you: and you can't tell me why my account was closed?
Eva: Unfortunately I don't have this information
you: do you know the name of the person who closed my account so I can acknowledge them on casinomeister?
Eva: I'm really sorry if the manager will change his mind we will get back to you
__________________________________________________________________________
So in summary, I am now wondering would I have even been paid had I won? I have never charged back with the sloto group. I had an issue with sportsbook.com years ago that was brought up with customer service and cleared up. I was told as recently as 2 days ago by their VIP department after giving me 20% cash back that I was a "valued customer". Is this how valued customers are treated? I lost my money fair and square which is fine, but I was going to go to make yet another deposit and now I have the ever lasting question "Would I have been paid?".
I have pm'd Ms. Sloto. This is completely insane taking my money the past 10 days and then closing my account. Sorry for the rant. I am just a little pissed off at the treatment even after dealing with software issues that I was more than patient with.
I have been patient with Sloto. They have been very kind and courteous going through some technical glitches I had and posted in my other thread. I have been a member of Sloto since the Rival days and in the past 10 days I have deposited probably close to 1k and had my account verified. I have received VIP bonuses which I was very happy about. Today 4/10/12 I received a random 40 dollar free chip which was great. I was logging on later in the afternoon to make a deposit. Well of course what happens. I receive this message
"You are not allowed to log in. Please contact customer service for more information"
I did exactly that since this is not the first time I have received this message. Here is the chat transcript that followed.
A chat operator will be with you shortly.
You are now chatting with 'Eva'
Eva: Welcome to Casino Support. My name is Eva. How may I assist you today?
you: hello eva, I am trying to log into the casino and again I am getting an error
you: it says
you: "you are not allowed to log in. Please contact customer service for more information"
you: my account is *snip*
Eva: Hello
Eva: May I please have your account username (login) or email address?
you: *snip* is the e-mail
you: I have been through so many errors and I really like playing here
Eva: Just a moment please, while I look into that for you.
you: but its like every other day I either can't log on or my account is locked or something similar
you: for the record. yes I am using the password ******
Eva: Brody unfortunately the accounts were closed by manager decision
you: why?
you: I have played with you guys since you were only a RIVAL casino
you: in fact the VIP department just gave me a loyalty credit earlier today
Eva: This is a final decision if something will change we will get back to you
you: can I speak with a manager?
you: I even talked with Georgina on casinomeister
Eva: Unfortunately the manager is not available at this moment
you: and you can't tell me why my account was closed?
Eva: Unfortunately I don't have this information
you: do you know the name of the person who closed my account so I can acknowledge them on casinomeister?
Eva: I'm really sorry if the manager will change his mind we will get back to you
__________________________________________________________________________
So in summary, I am now wondering would I have even been paid had I won? I have never charged back with the sloto group. I had an issue with sportsbook.com years ago that was brought up with customer service and cleared up. I was told as recently as 2 days ago by their VIP department after giving me 20% cash back that I was a "valued customer". Is this how valued customers are treated? I lost my money fair and square which is fine, but I was going to go to make yet another deposit and now I have the ever lasting question "Would I have been paid?".
I have pm'd Ms. Sloto. This is completely insane taking my money the past 10 days and then closing my account. Sorry for the rant. I am just a little pissed off at the treatment even after dealing with software issues that I was more than patient with.
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