[Resolved] No Payment in 3 weeks with ClubWorld!

[BAMBIWIN]

I cashed out on June 5th and they said it was authorized June 7th for $650(ACH) and I have seen nothing! They say 5-7 business days, ok well it has been 17 business days and they do not answer my emails. I also have 4 other cash outs I made that same week. What is going on, and why are they not being accountable?? When I IM them they say be patient, O ok be patient forever because I am never going to see the money?? What is the point of playing online when you do not get paid?

 

[BAMBIWIN]

Wow

Casino Meister is powerful!!! haha Just created this thread 2 minutes later went and let my dog out to the bathroom and Fedex had left me one of my CWC checks on my door step! Thanks O mighty Casino Meister! Still no ACH tho, but atleast this is a good sign.

 

[Mousey]

I cashed out on June 5th and they said it was authorized June 7th for $650(ACH) and I have seen nothing! They say 5-7 business days, ok well it has been 17 business days and they do not answer my emails. I also have 4 other cash outs I made that same week. What is going on, and why are they not being accountable?? When I IM them they say be patient, O ok be patient forever because I am never going to see the money?? What is the point of playing online when you do not get paid?

You'll get paid. They (like all who serve USA players) are experiencing delays. Some have waited 5 weeks or more. Just keep checking with CS.

And... FWIW... it may be time all USA players kept their money in their pockets and find another hobby? Just saying....

only my 2cents....

 

[Diane]

I cashed out on June 5th and they said it was authorized June 7th for $650(ACH) and I have seen nothing! They say 5-7 business days, ok well it has been 17 business days and they do not answer my emails. I also have 4 other cash outs I made that same week. What is going on, and why are they not being accountable?? When I IM them they say be patient, O ok be patient forever because I am never going to see the money?? What is the point of playing online when you do not get paid?

They told me that their processor was only allowing one withdrawal per week from all of the combined sites. So you may be caught in a weekly payout pace. Maybe this changed when they got their new processor, but I covered this in another thread.

Diane

 

[The Dude]

Casino Meister is powerful!!! haha Just created this thread 2 minutes later went and let my dog out to the bathroom and Fedex had left me one of my CWC checks on my door step! Thanks O mighty Casino Meister! Still no ACH tho, but atleast this is a good sign.

I try hard.

 

[Diane]

You obviously got caught in the mess of switching processors. But as I posted in another thread just minutes ago, it appears new processor is working very well.

Be hopeful that this helps clear up your situation ASAP as well.

FWIW,

Diane

 

[daveboz]

I cashed out on June 5th and they said it was authorized June 7th for $650(ACH) and I have seen nothing! They say 5-7 business days, ok well it has been 17 business days and they do not answer my emails. I also have 4 other cash outs I made that same week. What is going on, and why are they not being accountable?? When I IM them they say be patient, O ok be patient forever because I am never going to see the money?? What is the point of playing online when you do not get paid?

never initiate a withdrawal request until you receive the previous one in the series.

 

[weesie]

Club World ACH

Well,

Today I got an e-mail.

It's really just a form letter with my name at the top. An apology for the delay. Nothing in reference to my personal withdrawal. They probably sent to everyone with a withdrawal delay.

I just don't understand how they cannot know (or tell us) exactly what the problem is and when we will see the funds. In this day and age, it's so easy to do these things.

If we don't see them by tomorrow, it will not be before Tuesday with Monday being the
4th............ ain't life grand!

 

[Diane]

Hang in there, if it were me ---- I would be frustrated, but I would NOT worry about ultimately getting paid.

The advice about not making rapid succession withdrawals appears to be good advice. Wait for "approval" on a pending w/d before you initiate a new w/d request. Also keep in mind their weekly maximum w/d limits.

Diane

 

[nikkidog]

High Noon ACH withdrawal

I received an email from High Noon today saying that my ACH withdrawal that was approved on June 3rd was returned to them , and they did not have any information why it had, They deposited my winnings back into my account and asked that I withdraw it by courier check. I did a check withdrawal from there a few weeks ago and received it in 3 business. So now I did the withdrawal that they put back in my account that way. At least now I know I will receive my winnings. They also did the same to other people who have been waiting for a ACH withdrawal

 

[milemaster]

I received an email from High Noon today saying that my ACH withdrawal that was approved on June 3rd was returned to them , and they did not have any information why it had, They deposited my winnings back into my account and asked that I withdraw it by courier check. I did a check withdrawal from there a few weeks ago and received it in 3 business. So now I did the withdrawal that they put back in my account that way. At least now I know I will receive my winnings. They also did the same to other people who have been waiting for a ACH withdrawal

I received the same update and returned funds to my casino account from my w/d processed on the 6th. My 2nd w/d was processed with the new ach processor on the 30th. I'm hoping this next attempt will have a different result.

 

[Perc]

I just don't understand how they cannot know (or tell us) exactly what the problem is and when we will see the funds. In this day and age, it's so easy to do these things.

Obviously the problem is getting funds to US players. They can't/won't tell you what the exact problem is, because it's not safe to give specifics.

They also can't tell you when you will see the funds, because in the current situation, they don't know either.

They aren't delaying things just for fun, or because they can't afford it, it's because of the wonderful FBI and DoJ.

 

[footdr]

Requested ACH from club world May 26

requested 5/25 approved 5/31 and I received it in my bnk acct approx 4 weeks later.

Still waiting on payout via wire from Rushmore since requested on 6/4 first told processed then told several days ago they are attempting to "reproccess" it.

 

[Temperance Fox]

I don't know very well the casinos groups or "families", so beg your pardon if I write something off topic. Aladdins is part of CW, as I see into the Main Site. I won a five digits amount , it was the end of March, after my request, it tooks exactly 3 weeks to get the entire amount (4000 usd /week).It was the first time I played there and didn't know the winnings were "fractioneted".Didn't understand why couldn't have my total win into my Net account. So I called their support in London, and they were very kind, giving me all the explanations.

So, I think, they really do have technical problems,and, sometimes is not so easy to explain which kind in the specific. I really think you all get paid, and there's not any kind of "foxiness" .

What 's the meaning of ACH? Thanks

 

[weesie]

Withdrawal returned

Well, my withdrawal from 06/07/2011 was returned to the casino on the 5th of July. They told me to request a check, which I did within minutes of their e-mail. I replied to their e-mail and asked them to flush it, since it was approved a month ago.

It still sits there, in the cashier.

It seems to me they would put a priority on these payments that got messed up with the other processor.

I have e-mailed the cashier once a week. Not overdoing it. Yet, they can't seem to keep me informed. I have recieved a form letter. Then the one about the bank kicking it back. Don't they know, as long as they have been in business, decent communication, above all, should be a priority if they want to maintain a good customer base?

I haven't played at a CWC casino for a while now and I use to be at one of them every single day! Then they send me a 100% deposit bonus, asking if that would tempt me to come back! Ha! Asking me to deposit, the mail comes just fine.......... info about my withdrawal..... not so much!

 

[BAMBIWIN]

Totally agree!

I agree with you completely! I also have sent emails and no return service. But their promotional emails come just fine. I just got off the phone with customer service from CWC and she started with an attitude and asked me what she should tell me....I said how about it has been a month/30 days (she then said she knew how many days were in a month) and I still have no sign of a withdrawal! She just kept on with her attitude so I just hung up and went and deleted their casino. I played with them daily as well. But it disgusts me to think I was giving my money to a company who has no appreciation for their customers.

 

[Nifty29]

Considering CWC is an accredited group, how about contacting the rep here at CM via PM? Who knows, he may be able to assist.

We know from previous threads that these problems are beyond their control and will be part of the scenery from time to time when it comes to US players.

You need to be a little patient with cashier right now, as chances are all of the transfers from those dates were rejected and they would be swamped I imagine.

I'm not saying it doesn't suck, but they will most certainly pay.

 

[Glunn11]

What 's the meaning of ACH? Thanks

ACH is a bank-to-bank transfer similar to wire transfer. It's only available in the USA.

I'm not sure if other countries have their own equivalents.

 

[weesie]

No excuse

Considering CWC is an accredited group, how about contacting the rep here at CM via PM? Who knows, he may be able to assist.

We know from previous threads that these problems are beyond their control and will be part of the scenery from time to time when it comes to US players.

You need to be a little patient with cashier right now, as chances are all of the transfers from those dates were rejected and they would be swamped I imagine.

I'm not saying it doesn't suck, but they will most certainly pay.

We all know about the processor problems! That's just part of the problem!

I am saying their customer service is a disaster because they are NOT replying to e-mails! THAT, in my opinion, is very wrong!

 

[daveboz]

Returning ACH and sending out checks now is a red flag. Be sure to check to see if they can even mail out checks to your state as your bank may kick it. If this is the case going forward i'm done. I live in a no check state.

 

[daveboz]

Starting to think that 30 days is now the standard like paylinq or click to pay. the processors they are using are similar to these outfits.

 

[BAMBIWIN]

Instructions Please

Considering CWC is an accredited group, how about contacting the rep here at CM via PM? Who knows, he may be able to assist.

We know from previous threads that these problems are beyond their control and will be part of the scenery from time to time when it comes to US players.

You need to be a little patient with cashier right now, as chances are all of the transfers from those dates were rejected and they would be swamped I imagine.

I'm not saying it doesn't suck, but they will most certainly pay.

How would I go about contacting the rep via PM? Thanks

 

[footdr]

Now the recent posts are worrying me because only today

I was told by Highnoon that ACH is up to date and my withdrawal should be processed in the next batch(monday).

Wow. What is the truth?

Perhaps CM can check on this for us.

 

[nisosbar]

I was told by Highnoon that ACH is up to date and my withdrawal should be processed in the next batch(monday).

Wow. What is the truth?

Perhaps CM can check on this for us.

Well, FYI, I requested a cash out from them last Wednesday, and it was in my account on this past Wednesday morning, for a 4 business day turnaround. So, they are getting them out.

 

[BAMBIWIN]

Well, FYI, I requested a cash out from them last Wednesday, and it was in my account on this past Wednesday morning, for a 4 business day turnaround. So, they are getting them out.

Jeez!! How is that? Well I'm happy for you, Ive been waiting over a month now and I contacted their rep on here and still no reply.

 

[BAMBIWIN]

I was told by Highnoon that ACH is up to date and my withdrawal should be processed in the next batch(monday).

Wow. What is the truth?

Perhaps CM can check on this for us.

Yes, it would be nice if someone could check on it because I get no response, anywhere.

 

[Nifty29]

Yes, it would be nice if someone could check on it because I get no response, anywhere.

Sorry I missed that question

In the tabs across the top of the forum, you can click on "I-gaming Reps" and scroll down to Rushmore Group.

All you have to do is click on them to send a PM.

 

[LHofsdal]

Sorry I missed that question

In the tabs across the top of the forum, you can click on "I-gaming Reps" and scroll down to Rushmore Group.All you have to do is click on them to send a PM.

I think Nifty means Club World Group.

LH

 

[Nifty29]

I think Nifty means Club World Group.

LH

Ummmm..yeah thats it LOL.

 

[BAMBIWIN]

Thank You

Ummmm..yeah thats it LOL.

Thank you! I figured it out I think 3 days ago and no one responded, o well. Thanks anyways!

 

[rjb]

I just wanted to find out if anyone is still waiting for an ach withdrawl from early June?I have one that was approved on June9th and it has not hit my bank or back to the casino.It was from Aladans Gold.

 

[footdr]

I just wanted to find out if anyone is still waiting for an ach withdrawl from early June?I have one that was approved on June9th and it has not hit my bank or back to the casino.It was from Aladans Gold.

I finally got my ACH that was requested early june four weeks later.

 

[skeeters]

Same question

I just wanted to find out if anyone is still waiting for an ach withdrawl from early June?I have one that was approved on June9th and it has not hit my bank or back to the casino.It was from Aladans Gold.

I too, am waiting on an ach from Club World that was approved on June 9th.

 

[BAMBIWIN]

Update:

I cashed out on June 5th and they said it was authorized June 7th for $650(ACH) and I have seen nothing! They say 5-7 business days, ok well it has been 17 business days and they do not answer my emails. I also have 4 other cash outs I made that same week. What is going on, and why are they not being accountable?? When I IM them they say be patient, O ok be patient forever because I am never going to see the money?? What is the point of playing online when you do not get paid?

Update on my withdrawals: CWC has returned my cashout of $650 back to my casino acct (33 days later) and has told me to cash it out using a check courier instead. My 2nd withdrawal of $350 was returned to my casino acct the very next day (34 days later) and I tried cashing that out also but they informed me I had to wait another 7 days before cashing out another check. (which I shld have known) But now I get to wait another 7 days just to cash out the measely little $350 cashout that I've already waited over a month for. So all in all it is not worth my headache.

 

[Jasminebed]

When a customer has already waited over 30 days for a withdrawal, I think an exception should be made to the 7 day rule.

I'd PM the rep and ask if they can expedite your withdrawal.

Whatever their answer, stand firm and do not play it back.

 

[stan08831]

ACH came back

I just wanted to find out if anyone is still waiting for an ach withdrawl from early June?I have one that was approved on June9th and it has not hit my bank or back to the casino.It was from Aladans Gold.

I was waiting for an ACH from High Noon since 6/7/11. Yesterday I got email- ACH cam back and they are not sure why. They put the money back into my account and suggested that I withdraw via courier check. Although my withdrawal was only $425 and therefore subject to courier check fee of $25- they waived it and it was approved almost immediately. I think this group is trying hard- but they are running afoul of US gambling complications. My guess is that they will withdraw from US market soon.

 

[footdr]

Oh No.....

My Ach sent out 7/11 told should be received in 5 days. I will keep my fingers crossed.

Still have CS chats telling me that they were no longer having ACH problems. So I chose ACH over Check. Hope they were right and that I made the right decision.

 

[rjb]

Its another weekend now and i still have not recieved my withdrawl from June9th.

 

[stan08831]

highnoon kept their word

Previously I posted that my ACH had come back and High Noon suggested I withdraw via courier check. I did so on Monday- today is Friday and I just got my check- not only did they waive the $25 fee, thee was an extra $.11 on the check! It was a long long wait (original withdrawal request was approved 6/7) but their word is good.

 

[dunky]

USA Payments

Hi, thank you all for so much great information. I love the slots and miss microgaming. I am playing a little at Club World and Jackpot and have actually received some payouts. I think Club World is the best, no large fees. Jackpot is a $60 fee. $30 up front then another $30 in processing, my bank charges another $15.....pretty steep. Please keep us in the US, updated. I think that we have to very careful.

 

[Cleveland]

Hi, thank you all for so much great information. I love the slots and miss microgaming. I am playing a little at Club World and Jackpot and have actually received some payouts. I think Club World is the best, no large fees. Jackpot is a $60 fee. $30 up front then another $30 in processing, my bank charges another $15.....pretty steep. Please keep us in the US, updated. I think that we have to very careful.

As much as I like Club World even I see through that post! However, I'm impressed at the waiting 2 years to sneak in the one post.

 

[rjb]

Have you recieved any information on your ach withdrawl yet skeeters?

 

[skeeters]

Still Waiting...

Have you recieved any information on your ach withdrawl yet skeeters?

Contacted support again today and was told that the ACH has not bounced back so they are not sure what is going on...they are investigating...asked me to check in with them again on Monday...sigh...it will be 24 business days since appproval.

 

[rjb]

Thankyou for the pm skeeters.My ach withdrawl was sent back to my casino account monday morning.

 

[footdr]

I agree as posted on the Highnoon thread....

Previously I posted that my ACH had come back and High Noon suggested I withdraw via courier check. I did so on Monday- today is Friday and I just got my check- not only did they waive the $25 fee, thee was an extra $.11 on the check! It was a long long wait (original withdrawal request was approved 6/7) but their word is good.

I requested an ACH from highnoon on July 4th and recieved it today 7/18.

Apparently they have fixed their processor problems as they told me.

 

[skeeters]

Still No Payment...

Still waiting on June 9th w/d. Contacted support today and was told to email cashiers (again) to inquire...While I know I will eventually get paid...all this run around and inquiring is getting old.

 

[clubworld]

Hi Skeeters, can you PM me your username - i will get this straightened out for you.

Thanks
Tom

 

[skeeters]

Thanks!

A shout out to Tom from Club World who took care of my situation.

Thanks Tom!

 

[BAMBIWIN]

My Ach sent out 7/11 told should be received in 5 days. I will keep my fingers crossed.

Still have CS chats telling me that they were no longer having ACH problems. So I chose ACH over Check. Hope they were right and that I made the right decision.

Wish you would have done check, because I received my withdrawal (from check) within 3 days.

 

[BAMBIWIN]

Finally!

Finally got my check and it did cash so I'm happy it is finally over with! Definitely would recommend everyone cashing out via courier check; received my check within 3 days! Wish I had have known over a month ago!