Hi there Asidea,
Please note that I've responded to you via email and did confirm that your winnings was processed and sent to you via OCT.
This means to the credit card in question.
Please confirm if you've received my response and please feel free to check your card as the funds should be there already.
And for Vinyl, please do not jump to conclusions as it does seem that most of the times you are just digging.
Feel free to contact me via PM message should this matter not have been resolved.
Best regards
Mario
I am not digging, you have already posted that you have 100% enforcement of this term, even when players have not used a bonus. This player admitted breaching this term after I pointed it out. He says that his "winnings" simply put him back to where he started, so naturally this would be exactly the same as returning his deposits while using the wrong currency.
Clearly, this player also missed seeing this term on signup, and your group have been critisized for not making the term prominent enough. Despite logging two further players caught out, I see nothing has been done to ensure players are not caught out by this term.
IF you are saying that this player has been paid winnings to an amount greater than the amount deposited, then why? You could not be flexible to a player who took no bonus, and you, more understandably, were not willing to play a player who did what this term was originally designed to protect casinos from, playing in UK Pounds and milking the new player bonus from a non UK residence.
If there IS flexibility, then ALL players who played with the wrong currency, but did not take BONUSES in the wrong currency, should also be paid, unless you have proof of FRAUD. Casinos cannot pick and choose when to obey terms, they are there, and, as you said yourself, are to be applied rigorously.
I HAVE asked further questions, mainly as to WHY it is so important to void the winnings from players who do NOT take bonuses, but no explanation has been forthcoming, so we have to speculate.
This is NOT the only problem from your group, you have NOT stopped the spammy affiliates, and you say one thing in the newsletter, and your CS says another when the player deposits. The most recent incident was last weekend, the newsletter says that a weekend offer is in the lobby EVERY WEEKEND, and a player deposited on the strength of this, because an offer did indeed appear in the lobby. I checked, and found that the offer did appear, but carried the dates from the previous weekend, and was actually invalid, confirmed for the other player when he queried the lack of the bonus to CS.
Stopping the spammy affiliates is NOT "rocket science", just close their account, and there will be no further incentive for them to continue the spam.
The spam is doing a lot of damage to MY ability to send and receive Emails, I find many of mine never reach their destination, and I don't receive all Emails sent to me, this causes arguments and accusations, and leads to verbal aggression at times when things have gone seriously wrong as a result.