Tsars.com withdrawl pending for almost 3 weeks

[voordelol]

Hi,

Since a couple of years I play on tsars.com
I have never had any problems with withdrawals. Over the years I deposited a large amount of money, and occasionally I win something , and most of the time it is deposited on my bank account within a couple of hours.
So last time, I requested 3 withdrawals on 01/06/24. The first 1000eur , second 300eur are still pending. The thirth withdrawal of 500eur was succesfully processed.
I sent several messages to the support, but the only thing I get as a response is that I need to wait for the Financial Department , and that there is still no update regarding this issue.. I cannot believe that there is no update after almost 3 weeks...
So, is there anything you can do ?
I'm afraid to not to get anything paid out.

Thomas.

 

[Matapalo]

Hi voordelol. Have you solved your problem with the Tsars?

I played there for only 2 days, requested a withdrawal and my account suddenly became suspended and for 3 weeks they cannot explain me what's going on.

I feel something really fishy with this casino.

Please keep us updated if you'll get any news.

Best,

Matapalo.

 

[Matapalo]

Dear voordelol, dear Casinomeister!

I'm really worrying because my account is still suspended at Tsars and I repeatedly get the very same robot-like response for my multiple requests via live chat and email (last one of today):

Hello! Thank you for contacting us. I understand that this situation must be frustrating! However, at the moment, our technical team is investigating your recent activity, which is why your account currently is not accessible. Please note, that this is a standard procedure and should not be a cause for concern. We appreciate your comprehension of this matter! In case you have any other questions, feel free to contact us anytime. Have an amazing day! Sincerely, Aira Tsars - Where the limits go past the skies

So nothing happened and the casino is definitely stalling the situation. Should I write an official PAB? What do you think?

Thx in advance for any advise.