[RESOLVED] GrandMondial - First Cashout(Problems???)

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
I am currently worried about my first pending cashout with Grandmondial casino.I have emailed their support line and recieved no reply.

Am wondering if there's a grandmondial casino rep here, whom I can approach in regard to my cashout on the 10/01/08, for $400.

Any help will be appreciated.
 
Last edited:

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
In Reply

Hiya lojo, thanks for your help, appreciate it:)

Hope I get a reply soon.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Simple issue, from your post you are withdrawing $400, but you are from the UK. Your winnings will be void, and your deposit will be returned, this is because of term 15 relating to playing in the "wrong currency".
UK Players must play in the UK Pounds, EU players from countries that use the Euro must play in Euros, and Canadians must use the CANADIAN Dollar. Players whose home currency is NOT offered must play in the US Dollar.
Mario, the rep, has dealt with this currency issue before, and it even extends to players who do NOT use any bonus, they still have their winnings voided.
If Mario (Grand Mondial rep) is going to apply the rule 100%, even for players who do NOT ever use bonuses, then your chances are probably zero, as anything else would be inconsistent with the previous "zero tolerance" stance of Grand Mondial, and would force it to pay all the others, including the other two who have already complained here, one who took the bonus, and one who played with no bonus.

If this is the only issue, you will be able to open a UK Pound account, and be able to start over with the SUB.
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
In Reply

Simple issue, from your post you are withdrawing $400, but you are from the UK. Your winnings will be void, and your deposit will be returned, this is because of term 15 relating to playing in the "wrong currency".
Hiya vinylweatherman, tysm for your help.I was not aware of this clause when I first deposited.Approach live chat and they mentioned that my funds has been refunded on the 11/01/08, but will take 5-7 days to clear via "OCT".

They also mentioned that I should get back, to them when the funds has cleared and they will close my account and issue me with a new one, which is ok, since I have not won much anyway, just broke even with my deposits.

Again, ty for clarifying things for me;)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hiya vinylweatherman, tysm for your help.I was not aware of this clause when I first deposited.Approach live chat and they mentioned that my funds has been refunded on the 11/01/08, but will take 5-7 days to clear via "OCT".

They also mentioned that I should get back, to them when the funds has cleared and they will close my account and issue me with a new one, which is ok, since I have not won much anyway, just broke even with my deposits.

Again, ty for clarifying things for me;)
Yet another victim of this hidden term. The problem is that it is not very prominent, it lies as an afterthought at item 15 in the general terms. Since you only broke even, you are lucky, you are being paid up to the amounts deposited.
It would be interesting to know how long you have been playing since registering the account in the wrong currency. We have been assured that it is picked up as soon as possible, and players would only get caught out if they deposit straight after registering the account, not giving their back end time to double check the registration for simple untrapped errors such as this.

You would have been gutted had you won significantly though, you could even have hit Mega Moolah and had $4 MILLION confiscated!!!!!

Because players continue to be clobbered by this rule, it is clearly not prominent enough in the sign-up process, and until this is remedied there will be further victims, some of whom will have won significant amounts and had them confiscated. One player had several thousand confiscated, yet took no bonus, and another had a lesser amount confiscated, but DID use the UK Pound to enhance the bonus despite not being from the UK.

In the Casinomeister guidance, it says that players should ALWAYS use their home currency if offered, UNLESS they have it IN WRITING from the casino that they will accept another choice. Quite a few MG casinos are now confiscating winnings for use of an "away" curency, but the worst offenders so far are MiniVegas and Playshare.

Casinos should have at least TWO sets of terms, the general rules, and the promotional rules for specific promotions. If one or both sets are missing, treat the casino as "rogue", as they could come up with these terms at a later date when they need to confiscate winnings. General terms are usually far less prominent than promotional terms, and in the past have been relatively uninportant since they mostly related to legal stuff, such as banned countries, and what you are allowed to do, and not do, with the software, such as decompile it, run a robot, or copy trademarked information.
There can also be rules hidden within the banking pages, and this could affect what deposit & withdrawal methods can be used by which players, and how long they take.
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
I am currently worried about my first pending cashout with Grandmondial casino.I have emailed their support line and recieved no reply.

Am wondering if there's a grandmondial casino rep here, whom I can approach in regard to my cashout on the 10/01/08, for $400.

Any help will be appreciated.
Hi there Asidea,

Please note that I've responded to you via email and did confirm that your winnings was processed and sent to you via OCT.

This means to the credit card in question.

Please confirm if you've received my response and please feel free to check your card as the funds should be there already.

And for Vinyl, please do not jump to conclusions as it does seem that most of the times you are just digging.

Feel free to contact me via PM message should this matter not have been resolved.

Best regards
Mario
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Dear Mario,

Of course all I know is what I see here, but it is a bit confusing that a minor win would be paid when policy states otherwise. This is a slippery slope that VWM warned about in his post. Please do not misunderstand me, I laud this action: and "we" may not know the details of the previous currency issues, nor should we always second guess.

A simple BOLD declaration of currency terms while awaiting MG software changes will go much further than 'crazymaking' inconsistent policy... unless you are announcing a policy change?

You know I don't mean to make your job more difficult; the very fact that you engage players here and have always eventually affected casino policy via the forum feedback earns you the greatest respect and honor in my eyes, and I hope in the eyes of others here.

Please get this matter settled by delaying deposits, or whatever means are best.


When the affiliate matters and this (which to me is naught) issues are settled your casinos may well see all of my Microgaming play <assuming I play MG again :D>

Warmest Regards.
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
Dear Mario,

Of course all I know is what I see here, but it is a bit confusing that a minor win would be paid when policy states otherwise. This is a slippery slope that VWM warned about in his post. Please do not misunderstand me, I laud this action: and "we" may not know the details of the previous currency issues, nor should we always second guess.

A simple BOLD declaration of currency terms while awaiting MG software changes will go much further than 'crazymaking' inconsistent policy... unless you are announcing a policy change?

You know I don't mean to make your job more difficult; the very fact that you engage players here and have always eventually affected casino policy via the forum feedback earns you the greatest respect and honor in my eyes, and I hope in the eyes of others here.

Please get this matter settled by delaying deposits, or whatever means are best.


When the affiliate matters and this (which to me is naught) issues are settled your casinos may well see all of my Microgaming play <assuming I play MG again :D>

Warmest Regards.
Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the players funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.

Best regards
Mario
 

AussieDave

Banned User
Joined
Dec 25, 2005
Location
Australia
The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.
I can't fathom why currency is a Country specific issue, apart from it being connected to back to depositing/withdrawal mechanics.

Though even on that prevision if a player is unable to deposit via method X they can't withdrawal via method X either, so I really don't get the issue?

Seems to me it's just another means (advantage/loop hole) to complicate a process that really shouldn't be convoluted.


Cheers

Trezz
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the players funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.

Best regards
Mario
Can you explain why you insist on a specific currency even if the player does not take a bonus?

Are you aware that there are several countries whose currencies are linked to the euro, for people in these countries it makes more sense to use the euro than the US$?

How did you deal with Maltese and Cypriot players? If they registered an account before the beginning of this year, they were in breach of your T&C on 1 January. Did you insist that Maltese and Cypriot players open US$ accounts even on 31 Decemeber 2007 knowing that the next day those countries would switch to the euro?

If the choice of currency is so important, why don't you implement the restriction in software to make sure that players automatically use the "right" currency?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
If the choice of currency is so important, why don't you implement the restriction in software to make sure that players automatically use the "right" currency?
Intertops is a prime example of any casino with MGS to be able to sign up using a web form instead of having to signup through the software. This just goes to show that it IS possible to bypass the MGS software signup, and force the user to use a specific currency based on their location. It would be fairly easy to do this, just a little code to grab their IP address and figure out what country they are coming from.

You do not have permission to view link Log in or register now.


Perhaps playshare should look into this.
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
In Reply

Hiya Mario, thanks for responding to my email and my query.I have indeed recieve a withdrawal statement from Grandmondial casino, though I was rather hoping to hear from my bank first, before responding to your email.

I, thank you for taking the time to look into my query and your fast response upon my situation.

I, further ty all members and staff here for their help and support.

Cheers
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi there Asidea,

Please note that I've responded to you via email and did confirm that your winnings was processed and sent to you via OCT.

This means to the credit card in question.

Please confirm if you've received my response and please feel free to check your card as the funds should be there already.

And for Vinyl, please do not jump to conclusions as it does seem that most of the times you are just digging.

Feel free to contact me via PM message should this matter not have been resolved.

Best regards
Mario
I am not digging, you have already posted that you have 100% enforcement of this term, even when players have not used a bonus. This player admitted breaching this term after I pointed it out. He says that his "winnings" simply put him back to where he started, so naturally this would be exactly the same as returning his deposits while using the wrong currency.
Clearly, this player also missed seeing this term on signup, and your group have been critisized for not making the term prominent enough. Despite logging two further players caught out, I see nothing has been done to ensure players are not caught out by this term.

IF you are saying that this player has been paid winnings to an amount greater than the amount deposited, then why? You could not be flexible to a player who took no bonus, and you, more understandably, were not willing to play a player who did what this term was originally designed to protect casinos from, playing in UK Pounds and milking the new player bonus from a non UK residence.
If there IS flexibility, then ALL players who played with the wrong currency, but did not take BONUSES in the wrong currency, should also be paid, unless you have proof of FRAUD. Casinos cannot pick and choose when to obey terms, they are there, and, as you said yourself, are to be applied rigorously.

I HAVE asked further questions, mainly as to WHY it is so important to void the winnings from players who do NOT take bonuses, but no explanation has been forthcoming, so we have to speculate.

This is NOT the only problem from your group, you have NOT stopped the spammy affiliates, and you say one thing in the newsletter, and your CS says another when the player deposits. The most recent incident was last weekend, the newsletter says that a weekend offer is in the lobby EVERY WEEKEND, and a player deposited on the strength of this, because an offer did indeed appear in the lobby. I checked, and found that the offer did appear, but carried the dates from the previous weekend, and was actually invalid, confirmed for the other player when he queried the lack of the bonus to CS.

Stopping the spammy affiliates is NOT "rocket science", just close their account, and there will be no further incentive for them to continue the spam.
The spam is doing a lot of damage to MY ability to send and receive Emails, I find many of mine never reach their destination, and I don't receive all Emails sent to me, this causes arguments and accusations, and leads to verbal aggression at times when things have gone seriously wrong as a result.
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
In Reply

I have been paid ..yes!!

Ty for all your help and feedback:)

Cheers.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the players funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.
Best regards
Mario
Yes, this is a big problem WHEN THE PLAYER TAKES A BONUS - when the player does NOT take a bonus, it is NO PROBLEM WHATSOEVER, as the Pound conveys no advantage to the player, unless we are implying there is something non-random with MG software, perhaps based on bet size, that does indeed confer an advantage to high value currencies enabling players to take advantage of smaller wagers, which rumour has it always seems to net higher payouts than larger wagers.
I presented an example of this rumoured phenomenon by achieving over a dozen sets of 5 rams on Thunderstruck while betting under 1, but no examples at all for bets between 1 and 4-50.
Confiscation of winnings should NOT be allowed to be the routine response to minor breaches. Players who use the wrong currency should simply have their claims for bonuses flatly refused when they submit the claim - THIS is how the problem of players not from the UK using the Pound to milk bonuses should be dealt with. The casino would be protected just as well, but with no negative publicity.
Playshare have taken the lazy route, and have protected themselves from bonus abusers using the Pound for leverage, but have ensured themselves alot of negative publicity, especially so when players NOT claiming bonuses had winnings confiscated, where the issue of protection from promotion abuse was simply not relevant.

32Red have said that currency is a non-issue with them, and they don't seem to mind players using the pound when not from the UK.

Perhaps I should ask my unanswered question once again. "What IS the problem when players use the Pound when they should use the Dollar BUT DON'T TAKE A BONUS, and why does this problem not also apply if a player who should use the Pound but uses the Dollar, again without taking a bonus".

It is certainly nothing to do with promotions abuse, so is it a software issue as I postulated.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
unless we are implying there is something non-random with MG software, perhaps based on bet size, that does indeed confer an advantage to high value currencies enabling players to take advantage of smaller wagers, which rumour has it always seems to net higher payouts than larger wagers.
Excellent theory. I would love to see some stats...:D

Since MG supposedly plays the same in free mode compared to real mode, these should be easily obtained. Anyone game? :D
 

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