[Resolved] Casino Club - robot or no bot?

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Hi,
1. History of player shows different playing pattern in the past, in terms of wagering amount, betting behavior and length of games. It appears that the player is able to play in two distinct patterns, "normal" and "abnormal".
a. Casino Club has decided to void part of the Players winnings and lock his account, an act clearly allowed by our T&C.
b. In the players gaming history never does the player:
i. Wager as much
ii. Play as many hands / per hour
iii. Play such long sessions

Okay, so are you saying that if I deposit to your casino and play longer session than I have in the past, you might confiscate my winnings?

c. Of the 14 hr. long session, only that the last ~7 hrs. are the suspicious ones, where the player both refines his strategy and begins his [fraudulent] winning streak.

What is a fradulent winning streak? Are you saying that there exists a strategy to beat your games? As far as I know, your casino doesn't offer any games with a player edge.

2. Casino Club repudiates BOT players and will not hesitate to close all accounts suspected of fraudulent behavior.

You have the right to choose your customers but unless you can prove bot use with absolute certainty, you should pay winnings.

3. Legitimate players play and win at Casino Club daily, and we process tens of thousands of Euros in winnings every day, and may I add that we are pleased to do so.

I am sure that after this incident many worried legitimate players prefer to play elsewhere.

In this case the case was closed without delay due to its clear fraudulent nature.
Casino Club

Could you give us more details about this fraudulent nature because all the information that has been provided so far at this forum (play logs etc.) show no fraudulent activity at all.
 
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I am about to upset the apple cart, my friends. If you do not agree with me, I am sorry, friend or not, right is right and wrong is wrong.

1. Bots do NOT give any advantage to the player, especially when there is no bonus involved. All bots do is minimize human error and play faster if you want them to. Casinos should WELCOME bot play without bonuses involved. I disagree with CM - use of a bot is *NOT* fraudulent unless explicitly banned in the terms and conditions of the casino in question *AND* not present in the casino software itself (in other words, autoplay must either not be present or else must be disabled when a bonus is in play).

2. It *is* possible to play long amounts of time with very few breaks - I did this in real life for 48 hours, with a pee break every 2 hours, then 13 hour nap, then another 30 hours, playing a table game in Vegas many years ago. I *disagree* with CM in that such behavior is not normal online, it is just as normal as sitting at a slot machine for hours before going to take a pee (Simmo and I proved this fact just last week in Macau).

3. I am NOT convinced that a bot was used in this situation.

4. I have not read the CasinoClub terms and conditions. I am not about to go digging for it because I'm too lazy. But suffice it to say - if a bot is banned in the T&C then that's the end of this story if they can conclusively prove bot usage. If a bot is NOT banned in the T&C then CasinoClub should pay up in full, and close the account if they should so choose, or else be ROGUED.

Very harsh words - but I am sick and tired of seeing this bullshit about bots beating up on casinos. If you don't want them, EXPLICITLY ban them. Otherwise, you pay the player, PERIOD.
 
Hi,

1. History of player shows different playing pattern in the past, in terms of wagering amount, betting behavior and length of games. It appears that the player is able to play in two distinct patterns, "normal" and "abnormal".
a. Casino Club has decided to void part of the Players winnings and lock his account, an act clearly allowed by our T&C.
b. In the players gaming history never does the player:
i. Wager as much
ii. Play as many hands / per hour
iii. Play such long sessions
c. Of the 14 hr. long session, only that the last ~7 hrs. are the suspicious ones, where the player both refines his strategy and begins his [fraudulent] winning streak.

2. Casino Club repudiates BOT players and will not hesitate to close all accounts suspected of fraudulent behavior.

3. Legitimate players play and win at Casino Club daily, and we process tens of thousands of Euros in winnings every day, and may I add that we are pleased to do so.

As a final note i will add that this case was closed already days ago by Casinomeister themselves after thoroughly investigating the players' gaming session. Casino Club shares with Casinomeister all the relevant information regarding any complaint that a player places within this forum and we gladly receive any feedback from casinomeister.
In this case the case was closed without delay due to its clear fraudulent nature.

Casino Club



Erhm..

But you don't actually have any solid proof that this player was using a bot. Your logs are not worth that much as gamblers are able to play such amounts of time straight up.

Furthermore the player was playing a game where you have a defined house edge, thus you will always win in the end. If the player even didn't have a bonus, you are shooting yourself in the foot. Your house edge guarantees that you are going to take the players money in the end. Or are you trying to tell that your RNG is not working?

The whole issue looks as if it is very dangerous to play at Casino Club. If a player happens to win after a long session the winnings are in jeopardy. Your terms and conditions have been written so well that you can justify almost any action by you.

Casinomeister, please please please investigate this throughoutly because at the moment this looks like something that could only take place at rogueland. And we don't want a casino using a reputable software provider look like it belongs there.
 
Is there even a bot available that can recreate the same "human like" playing patterns.

That is a good question. A more interesting one is if anyone would buy such a bot? After all, it wasted 10.000 in 15 minutes! Luckily the player was 11.000+ ahead at this point and by a miracle survived! The "bot" did this more times. I for one would not buy this bot since it's far to scary - it would ruin me in a few sessions unless I had endless amounts of money for it's crazy ass strategies!

Playing 14 hours without a break is also no problem at all! People have been playing Counter Strike for 72 hours straight (some even died, LOL) - and thats for fun! Add some real money into the mix and the adrenaline you get from losing 10.000 in 15 minutes... Yes, stop a little and think about that! You dont need extra stimuli that's for sure.

I myself have been spinning (autoplay that is!) and watching 24 hours straight in MG! You don't even see my quick bathroom breaks since the game is constantly spinning all the time, however this is perfectly legal play. I have also beein playing Gears of War (Xbox 360) for 20 hours straight many times online, only broken by a turbo bathroom break (if not you die!).

Then again - I would be very interested in knowing a little more on what is considered "bot play", and why this tactic is so dangerous for a casino. And if bots have evolved superior AI as of late, then how can you infact detect them at all? And if you cannot detect them, does that give you the right to deny people anything just by claiming the unproovable?

If the casino payout is 95% which is what we the players live by as a thumb of rule for fair play, and since we know that 95% payout is equivilent of a much lower accual cashout (payout in real cash), I wonder what their cashout percentage is, given they keep most of their bigger payouts anyway due to "fraudulent play".

Why not enlighten some of us with more info on the bots, surely we could all Google and do it the hard way - however I would love to just get it served for my laziness! I would love to spend a little time on this! I do have an interest in it, after all, I am a programmer my self loving fuzzy logic and AI.
 
It's obvious what's going on, Casino Club thinks they have found a loophole allowing them to ban players & strip them of their winnings while casino watchdogs sit & watch simply by accusing them without any evidence! :mad:

... you have understood my post as an attack on PAB's (or maybe even Max personally?) That's not the case.

From what I can see Robwin has every reason to take your statements as an attack ... because they are, as quoted above.

Just to be sure you made your point you had to add this:

... they hope that this time MAX won't even raise a finger as soon as word "BOT" appears.

And this:

We all remember "Lucky ace casino" when MAX initially told players that it's their own fault and discared all the PAB's

Nice one! Whether you fess up to it or not you have been attacking us, and me, and for what purpose? Because you disagree with how things went in this specific case? When then, may I suggest you say something like "I disagree, and here's why" rather than getting out the knives and start taking pokes at us to see where we'll bleed.

By the time my first year anniversary at Casinomeister rolls around I'll have handled something like 250 PABs and recovered something like $350,000 for the players involved. That's roughly two PABs every three days or about $7000 per week. And in that time I've had one major cock-up that "we all remember" as you put it so nicely.

Well, you know, I'd rather be the guy that does his best, makes a mistake once in a while, makes amends as best he can and plugs on than one who would be out of a job when, as you suggested, we just close things down:
You can obviously then close the whole PAB section down. Maybe that would be the best solution after all....

I'm not sure what your real problem is here but I think it boils down to one of two things: either you're taking shots at us because you can, or you need a few anger management lessons. If it's the former then I think now would be a good time to piss off. If it's the latter, look into that and get back to us.

Or if, as I suspect, you've got words to say on this subject and when you try it just seems to come out all dark and hateful ... well, we're back to the anger management thing again aren't we?

As to your issue with Plum Gaming and how you seem to think they're getting a free pass because of their "investigations", etc. As CM said, you have no clue what really goes on with the PABs.

In that specific case we gave Plum time to do their thing, because that's respectful and giving them the benefit of the doubt. When things seemed to be dragging on they were put on short notice ... and fruit started falling out of the tree. The Plum cases are not all resolved yet but we're about half way there. And yes, I continue to keep the pressure on and we go forward step by step.

In general I think it would behoove folks to think just a minute before you assume that we're stupid enough to give anyone a "get out of jail" card simply because they drop the "bot" word. Come on, do you really think we're that stupid? How long would it be before the reputation that BB has worked ten years to build would be in the crapper if we did that? If it were me looking at this situation from the outside I'd think "hmmm, maybe not" to the free pass idea and look for a better explanation.

So again Przecinek, unless you've got something constructive to add you might be better off saying a lot less than you have been, because your track record so far is to be talking a lot of shit.

I'm sure you can do better, as we all strive to do, but effort is the thing. Rage and dissing and yabbering on about things you've never even bothered to ask about isn't doing it for you or us.
 
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As long as this casino can't provide proof of anything in this players play, that I, and numerous players on this forum, couldn't do without a bot, this casino is clearly showing rogue behavior, regardless of what they "think" is abnormal play, to get out of paying.
Changing his betting patterns half way through his session, and playing for a relatively long time, to me is not proof of botplay....if anything it rather proves the opposite, namely human thinking, and analyzing how the software is playing, taking his balance all the way down several times in the process, and acting on it, in a very human way.
I love it when a player figures out, how a casino is playing (read NOT randomly, but with a very specific pattern, that this player found out...(or the peole who made the bot found out ?)), and the player turns out to be smarter than the casino....even in the case of botuse, this would be the case....someone found out how the casino plays, and made a bot that can beat it ? ... wow!! Maybe that wouldn't be possible, if the software played the way it's supposed to, with the houseedge it's supposed to have, huh ?
The way this casino acts on it, really just shows the players how bad it bites their asses when it happens, doesn't it ?

That said, I'll keep an open mind for the casino or CM to still provide proof of botplay, since there has been absolutely none so far, as I see it.
Untill such proof has been provided ....Baad casino...baad..:lolup:
 
1. Bots do NOT give any advantage to the player, especially when there is no bonus involved. All bots do is minimize human error and play faster if you want them to. Casinos should WELCOME bot play without bonuses involved. I disagree with CM - use of a bot is *NOT* fraudulent unless explicitly banned in the terms and conditions of the casino in question *AND* not present in the casino software itself (in other words, autoplay must either not be present or else must be disabled when a bonus is in play).
I don't think anyone is arguing whether bots are good or not - in fact I've stated repeatedly that those who use bots only lose their money faster. That's not the point. The point is whether it's been used or not, and the casino prohibits bot usage.

2. It *is* possible to play long amounts of time with very few breaks - I did this in real life for 48 hours, with a pee break every 2 hours, then 13 hour nap, then another 30 hours, playing a table game in Vegas many years ago. I *disagree* with CM in that such behavior is not normal online, it is just as normal as sitting at a slot machine for hours before going to take a pee (Simmo and I proved this fact just last week in Macau).
We can kick this around until the cows come home, but I feel how I feel.


4. I have not read the CasinoClub terms and conditions. I am not about to go digging for it because I'm too lazy. But suffice it to say - if a bot is banned in the T&C then that's the end of this story if they can conclusively prove bot usage. If a bot is NOT banned in the T&C then CasinoClub should pay up in full, and close the account if they should so choose, or else be ROGUED.

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23. The Company reserves the right to immediately close the account of any User who uses unauthorized programs such as bots, or any other illegal software that gives the User unlawful advantages, and to void all winnings from those accounts. In addition, the withdrawal of any funds from those accounts will be prevented during any technical and legal investigation that is a result of a suspected violation of this rule.
 
...Casinomeister, please please please investigate this throughoutly because at the moment this looks like something that could only take place at rogueland. And we don't want a casino using a reputable software provider look like it belongs there.
As you can probably understand that this a complex topic, we're hoping to compile further information on bot usage.
 
23. The Company reserves the right to immediately close the account of any User who uses unauthorized programs such as bots, or any other illegal software that gives the User unlawful advantages, and to void all winnings from those accounts. In addition, the withdrawal of any funds from those accounts will be prevented during any technical and legal investigation that is a result of a suspected violation of this rule.
I dont personally use bots or autoplay, as there is no fun in my personal opinion. Everyone has their own strategy.

Is having a lucky charm next to you considered " any other illegal software that gives the User unlawful advantages"? Whats their next excuse going to be?

This is outrages in! We all know that casinos take an extra income from mistakes, but on the other hand, bot playing quickens the play, therefore the casino is in the same position.
 
I don't think anyone is arguing whether bots are good or not - in fact I've stated repeatedly that those who use bots only lose their money faster. That's not the point. The point is whether it's been used or not, and the casino prohibits bot usage.

Just needed to state the case for the operator :)

We can kick this around until the cows come home, but I feel how I feel.

Fair enough - but as I said, people will sit at their slots (or their computers) until they can no longer put off that pee break - if you're one of those who thinks the slot is about to turn hot and you can't afford to miss the hot spell, you will know how I feel :)

Hell, I even play video games until their natural conclusion because I don't want to miss out on the action - it's just human nature. Sadly, a number of deaths in China has already proven how games can be addictive.

In any case, I cannot see how this type of timing can be used against the player in any way, shape or form.

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23. The Company reserves the right to immediately close the account of any User who uses unauthorized programs such as bots, or any other illegal software that gives the User unlawful advantages, and to void all winnings from those accounts. In addition, the withdrawal of any funds from those accounts will be prevented during any technical and legal investigation that is a result of a suspected violation of this rule.

Fair enough. Now they are responsible for proving bot play - which as you can tell at the moment, looks a hell of a lot more human than it does like Vortran :D
 
Hi,

1. History of player shows different playing pattern in the past, in terms of wagering amount, betting behavior and length of games. It appears that the player is able to play in two distinct patterns, "normal" and "abnormal".
a. Casino Club has decided to void part of the Players winnings and lock his account, an act clearly allowed by our T&C.
b. In the players gaming history never does the player:
i. Wager as much
ii. Play as many hands / per hour
iii. Play such long sessions
c. Of the 14 hr. long session, only that the last ~7 hrs. are the suspicious ones, where the player both refines his strategy and begins his [fraudulent] winning streak.



Casino Club

And this proves what??:confused:
 
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Just a quick reminder that if you want the Casino rep to continue participating in this thread, then treat him with the respect that all forum members should expect here. If you have logged in merely to lob pot shots at him, you've logged into the wrong forum :D

Thank you for your obedience.
 
if the casinos wanted to detect bots they could do it easily, it would take 1 coder from boss media less than a day to implement and could be rolled out across the boss media network as part of a standard update. this would be the correct way to identify bots and it's proven to work as all the poker operators do this.

proper evidence could then be presented. The detection method could be independently verified in the same way that the RNG's casinos use are verified.

casinomeister, the evidence presented is clearly nowhere near conclusive and this casino is now rogue, why can't you see this? i for one feel you have lost all credibility over this issue. if you are going to rake in affiliate cash from rogue casinos on the pretence they are legit' and tested then you are in my opinion rogue yourself.
 
Proving bot play by determining what is "normal" versus "abnormal" for a particular player is not logical. If I am losing money, I change tactics or how I play. I play differently (conservatively) when I'm building my bankroll and more aggressively after my bankroll grown enough to use it. I may not play the same way from session to session (i.e., if I get a low win session, I'm more aggressive the next session). I would never play 14 hours of blackjack but if after 7 hours of losing or mediocre blackjack play, I'd change strategy too. Just because the player started winning after changing strategy doesn't prove bot play. Just how does bot play increase winnings? Whenever I use the autoplay, my winnings don't automatically increase.

I thought that proving bot play involved investigating disturbances or hacking into the casino's software, looking for interfacing/interacting with an outside software that mimics the player. This may be determined through packet analysis or detection of changes to software provider files.
 
...casinomeister, the evidence presented is clearly nowhere near conclusive and this casino is now rogue, why can't you see this? i for one feel you have lost all credibility over this issue. if you are going to rake in affiliate cash from rogue casinos on the pretence they are legit' and tested then you are in my opinion rogue yourself.
So, I guess I'm not allowed to base my opinion on the information I have at hand unless it falls in line with your "tunnel vision" viewpoint.

One more comment like this and this thread is locked.
 
I thought that proving bot play involved investigating disturbances or hacking into the casino's software ....

I may be missing something here but as far as I can tell you're talking about detecting hacked or reverse-engineered software.

While that may have been related in some specific cases to bot play the usual technique for bot detection is play pattern analysis. That said I'm no expert so knowledgeable folk are welcome to correct me on this.
 
Bryan, is there any one thing that stands out to you, that makes you believe this was bot play? Is there a pattern you see? Or is it the 14 hrs? Casino Club mentioned that the player's betting pattern/strategy was much different from previous sessions. I'm assuming that you are privy to these logs as well for comparison purposes.

If I had to render a judgement solely on what has been presented in this thread, I cannot see any conclusive proof that the player used a bot. Is there more data or info that we are not privileged to, that strengthens CC's case?

And one final question...with no bonus being taken, what would be the purpose of using a bot at all? There were no WR to "grind out".

I know you haven't stated publicly as yet your final decision, but it seems that you are leaning towards ruling in favour of the casino. I would just like to know what precisely you are basing your decision on....if you can share that?

My gut is telling me that this guy is legit, and none of this is sitting right with me. But that is an outsider looking in.
 
Hi,

1. History of player shows different playing pattern in the past, in terms of wagering amount, betting behavior and length of games. It appears that the player is able to play in two distinct patterns, "normal" and "abnormal".
a. Casino Club has decided to void part of the Players winnings and lock his account, an act clearly allowed by our T&C.
b. In the players gaming history never does the player:
i. Wager as much
ii. Play as many hands / per hour
iii. Play such long sessions

So we've established that the player did not play 14 hours straight, that he took a number of breaks. The sole basis for determining that he used a bot, is that his playing pattern was different from before, and got on a winning streak.

From my understanding, bots are primarily used by bonus whores who want to clear a wagering requirement at small bets (low risk), and want to save time by having a bot do the job. This player was not clearing any wagering requirement, and his bets were all over the spectrum, so that motivation is out.

So what is the motivation for this player to use a bot? Does Casino Club think their RNG is faulty, and can be somehow predicted or manipulated through the use of software?
 
I may be missing something here but as far as I can tell you're talking about detecting hacked or reverse-engineered software.

While that may have been related in some specific cases to bot play the usual technique for bot detection is play pattern analysis. That said I'm no expert so knowledgeable folk are welcome to correct me on this.

It's my opinion that if play pattern analysis was presented in a courtroom setting as proof of bot play, it would be treated the same as proof based on a lie-detector test....thrown out of court. At best, play pattern analysis can raise the suspicion of bot play (i.e., player suddenly plays perfect basic strategy after playing no strategy at all) which then the auditors look for evidence of outside interfacing of casino software. This would be the approach fraud investigators would take that would present a solid case.
 
So what is the motivation for this player to use a bot? Does Casino Club think their RNG is faulty, and can be somehow predicted or manipulated through the use of software?

:lolup: I'm sure they would just LOVE to share that information on a public forum, if that was the case !
 
It's my opinion that if play pattern analysis was presented in a courtroom setting as proof of bot play, it would be treated the same as proof based on a lie-detector test....thrown out of court.

There is no such court and such speculation is not really relevant to the issue. We're talking about how it's done on a day-to-day basis in the real world. And in the real world play pattern analysis is used every day to detect bot and cheat system play.

That may not be to everyone's taste but it is reality.

Furthermore in most bot use cases there would be no tampering with the software, that's the whole point of bots! They're just playing the game as it is instead of the player playing. No tampering, hacking, etc involved.
 
So what is the motivation for this player to use a bot? Does Casino Club think their RNG is faulty, and can be somehow predicted or manipulated through the use of software?

I am sure they are just amazed that somebody is able to WIN on a game where they expect everybody to lose. Winning 10 grand with 1000 bets is only 10 bet sizes ahead. Winning or losing 10 bet sizes is not very uncommon ;)
 
Bryan, is there any one thing that stands out to you, that makes you believe this was bot play? Is there a pattern you see? Or is it the 14 hrs? Casino Club mentioned that the player's betting pattern/strategy was much different from previous sessions. I'm assuming that you are privy to these logs as well for comparison purposes.
I'm still looking at this - and I'm taking a number of things into consideration. As I look into it more, perhaps it'll change my viewpoint or perhaps deepen it. That's my prerogative, isn't it?

And one final question...with no bonus being taken, what would be the purpose of using a bot at all? There were no WR to "grind out"...

Honestly, I have no idea why anyone would use a robot - bonus or no bonus. I would put them up there with Roulette Systems as a con scam. I've been checking out some of these "bot" websites, and they claim how easy it is to make a killing "bagging" bonuses...yeah right. Like the adage goes...a fool and his money are soon parted. :rolleyes:

Motive? That's not the issue in this case. This casino has stated that they do not allow bot play - it's in their terms and conditions. A player has been investigated and it has been determined that bot play was used. His motives have no bearing in looking at the gameplay, because the reasons for using a bot are moot.
 
I am sure they are just amazed that somebody is able to WIN on a game where they expect everybody to lose. Winning 10 grand with 1000 bets is only 10 bet sizes ahead. Winning or losing 10 bet sizes is not very uncommon ;)

Dear All,

Casino Club has absolutely no issue with players winning at our Casino, and as I have said previoussly, we pay out close to 100K/day in player winnings.
As a public company, we have no interest in negative pubblicity or in witholding player wins.

We are pleased when players choose Casino Club as their online venue and we infact celebrate thier winnings not only by executing immediate payouts (within 24 hrs, and one fo the fastest online), but also by rewarding our big winners with gifts and the like.

Our only issue is with fraudulent players and, in our eyes, this case is a clear example.
I understand that most of the participants of this thread disagree, and it is their (your) prerogative, however we are certain of our conclusion, which in this case is final.
 
fair go

"fraudulent

adjective

Definition:

designed to deceive: not honest, true, or fair, and intended to deceive people"

Words such as 'fraud' and 'fraudulent' have been leveled at the OP. The words contain connotations of criminal activity. This is laughable.

And the OP stands accused of what? A mere breach of a online Casino's concocted T+Cs. Thankfully online casinos do not and can not legislate and enact a code of criminal law. It is highly inappropriate to label or describe the OP's (alleged) 'bot' play as in any way 'fraudulent'. He is owed an unqualified apology on that score alone from the offending parties.

Those that insist labeling such activity as 'fraudulent' may then want to consider the requisite burden of proof required in such circumstances. Proof beyond a reasonable doubt - innocent until proven guilty. Principles that have been lost in the flurry to prosecute and hang the OP out to dry.

Indeed, the unfolding evidence may well be pointing toward evidence of a criminal and 'fraudulent' intent - but it is certainly not pointing at the OP.

There seems to be some consensus that a standard commercial 'bj bot' can not and does not offer a player the opportunity to illicitly manipulate the game (or sw) - nor does it afford a player an unfair advantage. It may be compared to a casino 'shuffle machine' whereby the flow and efficiency of the game is enhanced rather than in any way tampered with.

Apart from 'Live' Casinos, the online casino game is dealt 100% using the services of a 'bot'. The banning of 'bots' from a player perspective seems to me to be inherently unfair, if not unlawful (at least with respect to a UK Gambling Authority perspective - hardly Malta LGA where Casino Club boasts regulation).

After all, is the player not attempting to minimise his losses and adopt a position of responsibility over his gambling (by playing his cards correctly)? Does the banning of 'bot' play dissuade 'responsible gambling', and as a natural consequence, is the online casino in contravention of it's legislated commitment to "Responsible Gambling"?

Whilst all of this maybe moot given the OP's 'no bot' stand, I think the wider player community sees thru the cynicism engaged by casinos that ban 'bot' play per se.

In Casino Club's case, where nothing but the flimsiest evidence of 'fraudulent' bot play is tendered, the legitimacy of 'bot' banning is coming into sharper focus. Big winners get the cash stolen, losers get sent a 'come back' bonus.

Banning 'bot' play is seen for what it is worth. Profit - at the expense of an otherwise legitimate, responsible gambling player.

Prohibit cynical 'bot banning' T+Cs and this controversy goes away. But the sad truth is that we will all be back here next week arguing the toss over nebulous patterns of 'bot play' all over again.

See you next week.
 
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