Request gesture £10, I have problems, say Virgin

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Meister Member
Aug 21, 2017
I could guess that one reason for denying these can really be amount of them. It really wasn't anything weird that earlier stated 30-40% from support contacts in normal day when there is no any issues on site, payments etc... which particularly creates contacts, were bonus requests. If you can get rid of at least part of them and by time when you keep your principle "No bonuses through support", people start to learn which places are waste of time for asking. It's not much to throw players 10 spins or few euros there and then but by doing that, you also make sure that there are loads of people asking them, if you know there is pub who hand out free pints there and then if you ask, people probably would ask if going there, online it's very short thing to do, open chat and ask bonus. Then these worse peeps who you need to ban from chat, who don't take no as an answer, who keep coming back to try to get in touch all support staff or somebody they remember by name was giving bonus earlier etc...

Now last years casinos have made effort to automate their rewards (at least many, can't say all, there are so many) that you get rewarded based on your activity, these ad-hoc bonus requests and given bonuses can make your bonus costs higher than wanted which don't look cool and can end up that people who ask most, get most instead of giving them based on your level of activity and loyalty like i guess many agree is fairer to all. Money and time could be better used somewhere else in operations, like add little bit more to rewards and get all support emails replied bit faster.

And i see OP:s reaction to be quite passionate, to get denied from bonus and then got forwarded to RG check which is pretty normal thing these days (which on it's way also tells players that don't come to ask these, we reward do reward you without you need to ask it) and then starting this thread which from first post gives a feelng that casino have stolen his money or something really huge have happened.

At least support departments are happier if bonus requests just disappeared from earth :) Especially ones who don't want to take no as an answer and refuse to leave chat, starting to ask details of every single transactions from last few years etc... some people can be really childish and annoying, happily it's really small amount people who just grow adults bit later stage.


Unofficial T&C's Editor
Staff member
May 22, 2012
the bus shelter, opposite GCHQ Benhall
Go fuck yourself. Potato picking paddy fucking retard. If I want a fucking leprechaun believing Potatoe lacking paddy piece peirce of shits opinion, rest assured, I'll ask you personally.
You won't be asking anyone's opinion now. Bang out of order. Goodbye.
P.S. Keeping this open will only attract more crass and pointless comments. It may be tempting to reply in kind when a poster loses his/her reason, but please try not to sink to the same level. Cheers!
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