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Redflush lol

Discussion in 'Online Casinos' started by xxshepxx, Jan 11, 2014.

  1. xxshepxx

    xxshepxx Senior Member MM

    Not only do they spam me 24/7 with offers, then when I log in to ask about them they either don't exist or there is a twist that wasn't in the email.

    Now today I got an email,

    Greetings (censored)
    Your casino username is: (censored)

    Available on 10 January 2014


    TAKE A SHOT AT SANTA’S DASH FOR CASH & WIN!

    The festive season might be coming to an end, but we’re nowhere close to bringing an end to the giveaways. As a result, we’ve wrapped another gift especially for you.

    Play our interactive game, Santa’s Dash for Cash, to find out what it is. Will it be a
    FREE SPINS, FREE CREDITS or a chance to jingle all the way to the bank with a bonus?
    Find out now!


    So I re-download the casino, and go for a look.

    Don't see anything so I fire up the chat and speak to a chat rep called Ronald....here is the conversation.




    Ronald: Welcome to the Casino . How may I assist you?

    Me: hi i got an email to try santas dash for cash today, but nothing comes up in the lobby after just re-downloading it

    Ronald: Please provide me with your casino log in name , so I may retrieve your account details. Please also specify the name of the casino that you are currently using.

    Me: redflush rfver(censored)

    Ronald: A moment please. let me check on this for you.

    Me: ok

    Ronald: hi there and thanks for the info. unfortunately it seems like the email was delayed in its delivery. this offer was only available on christmas :(

    Me: ? i only got that email today, this morning in fact

    Ronald: as i say, seems there has been a delay. there were 2 or 3 other players who had it also.

    Me: so how were we supposed to come on, on the correct date?

    Ronald: not sure, but not much we can do about slow emails from our end

    Me: i always recieve my emails on time, im with the biggest email provider on the net, so it's not my fault...

    Ronald: ok then.

    Me: so thats it? I missed out, tought shit?

    Ronald: thats about the jist of it, sadly. not much we can do about expired offers

    Ronald: sorry, wish i could help

    Me: ok




    Nice to see them re-install my opinion them being a bunch of idiots!
     
    3 people like this.
  2. bigjohn

    bigjohn Meister Member MM PABnoaccred

    And right on the e-mail it said, "Available on 10 January 2014" and they would not honor it on 1/10/14? What a joke.

    I remember dealing with their support years ago, stone cold robots.
     
    1 person likes this.
  3. ChopleyIOM

    ChopleyIOM Meister Member webby

    Yeah I got that email too. Needless to say I couldn't even be arsed to log into my account to see what the offer was. (I've got a full 32Red install on the media centre PC so it'd be no great hassle to maintain a Red Flush install on there too since the vast bulk of the data is shared in that hidden MGS folder, extra casinos don't add on much data, but I can't be bothered with this group at all.)

    crap.jpg
     
  4. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred mm3 webmeister

    It's shame the promos have gone 'batshit crazy' from the RF group, because the casinos and reps and cashout times are some of the better MG ones. Obviously the 'shop window' as it were needs a good sorting out.
     
  5. Jory

    Jory Senior Member webby

    I've lost count of how many promotions I've received from them that I have been unable to claim. There is always an excuse so I've given up even asking Live Chat because the routine had become all too familiar.

    How can they consistently screw up their promotions over a 6 year period?

    Isn't this the same group that told a player there's a winning strategy for roulette? I would have thought that statement alone would have been enough to have their accreditation here reviewed because there is simply no justifying outright lying.
     
    3 people like this.
  6. thebigs

    thebigs Senior Member

    Same here

    Received the same misleading e-mail but its not the first from them i have had.I used to like their casino group but its very very bad management.
    Maybe the rep on here can explain.
     
  7. The Viking

    The Viking Ueber Meister MM

    i got the mail as well,
    also got the below mail on the 5th of Jan, from reflush and la vida so log on on my b-day nedless to say there was nothing there

    Happy Birthday to you!
    We’d like to add to the merry-making by sending you a small birthday present, in honour of your special day.
    In order to claim your gift, you will need to log into your account tomorrow as it is only valid on the day of your birthday.
    We hope that you enjoy it and have a brilliant day!
    Warm Regards
     
    2 people like this.
  8. b3b44

    b3b44 Senior Member

    i got the email aswell but it seems u need to play a game in the lobby in order to get the offer ..

    mine was a 50% upto a $50 hope this helps ? ;)
     
  9. rshkrn

    rshkrn Senior Member

    a "delay" in an email ;).....well that says a lot
     
  10. klauskunterbunt

    klauskunterbunt Experienced Member MM

    I recieved the E-Mail yesterday too but no Problem to get the Bonus. I logged in the Casino followed a link to a game called Santas Dash (a Website opened) and clicked on Gift Boxes flying around. The Result was a 50% Bonus up to 50. I deposited and got the Bonus.
    The only Problem was that i won about 500 Euros (cashable) and lost it all..... :eek2: :rolleyes:
     
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    So, the email actually STATED 10th January, yet it was "delayed from Christmas".

    That's a new one, the internet didn't just hold the email up, it went in and edited it to reflect the days date it actually got delivered to the recipient:rolleyes:

    Oddly enough, I am registered for the underlying wager challenge event that spawns these offers which are on a calendar in the lobby, yet absolutely NONE of the offers worked, so I gave up playing early on and went elsewhere. The one thing that DID work was my score went up, so they can't claim I wasn't registered.

    This must be the FOURTH consecutive event that just hasn't worked and I have given up rather than waste time with the mostly clueless CS and marketing department that never comes back with the promised reply.

    They have a SERIOUS underlying technical problem with these grand promotions, and the longer it goes on, the more players they will lose.

    They USED to be so good, but they dropped the ball a couple of years ago, and no one can be arsed to pick it up:mad:
     
    2 people like this.
  12. kevfromcanada

    kevfromcanada Dormant account

    got hit with the same multiple times

    this casino calls me often too.
    seems desperate, I hate being accosted upon logging in to a site as well.
    Played once, lost quickly well until i met the bonus requirements that is.

    once met play through, things turned cold.
    i tried to figure out who they are where their from and chat was evasive. I hate spam emails.

    offers I've received aren't even available to me "system error, you shouldn't have received that i apologize" lol

    pretty shabby in my opinion.
     
    1 person likes this.
  13. fortunelounge

    fortunelounge Accredited Casino Representative

    Reply from RedFlush Host

    Hi,

    Thank you all for posting and voicing your concerns and frustrations that you have been having with RedFlush Casino and Casino LaVida. It is highly appreciated as your feedback and messages allows us to see our flaws in our service and offers and then gives us a chance to rectify them accordingly.

    With regards to the Santa’s Dash for Cash Promotion that had been a promotion for the day on Friday the 10 January 2014 - the offer was to choose select the offer, which will then in turn bring up a new window with several flying gift boxes. By clicking on the boxes, you could earn from 10% -50% match bonus or Free Spins or Loyalty points for deposit on the day by clicking 5 of the same gift offers.

    This offer was valid for 10 January 2014 from 00:00 – 23:59 GMT, as is the setting for all promotions we run.
    We did send out an email to advertise the offer and all the details on the email were correct. On the 10th, we had many players log in and enjoy this awesome promotion and received several good comments on the promotion itself. We did have three glitches in all for this promotion on Friday and these were resolved immediately via our CS Team through our Live Chat and Telephonic support services.

    “xxshepxx” – I do apologize for the service you received from our CS team concerning your Live Chat query. The matter has been taken up with the CS Manager who will deal with the agent with regards to his responses and his chat etiquette. I assure you that this type of service is not acceptable from our agents as we do pride ourselves with the service we offer.
    “xxshepxx”, Please do contact me on PM or via direct email to the support desk on This email is not visible to you. and I will help in resolving this query for you personally.

    I agree that we have had faults with our previous promotions however we have tried to rectify the queries the instant that a player had informed us of the problem and compensated them accordingly.
    We do pride ourselves in offering great offers and fantastic service. Our dedicated Quality Assurance team does regular random assessments on all our promotions and the service offered by our Customer Service agents to make sure that the service being offered is of the highest quality.

    Your feedback is important as it tells us if we doing things right to keep you happily playing at the casino –and should there be something that you really like or something that you do not, just email This email is not visible to you. and I will personally review and respond to your email.

    Again, I will welcome any feedback you may have or any query that you may have or have had in the past that was not fully resolved to your satisfaction at the casino. I will also appreciate any comments/emails on the good work we doing as that too helps with improving our service to you.

    Regards
     
    3 people like this.
  14. vinylweatherman

    vinylweatherman You type well loads CAG MM

    As always, I will check for improvements the next time, probably around Easter, but I don't expect much to have changed, after all, it's four consecutive times that the calendar promos just haven't worked. I even had the snail mail magazine, but it said nothing helpful as to what players are supposed to do on these calendar days. Clicking on the days item just brings up a box, for example a generic "20% holiday bonus", it doesn't say up to how much, nor how it is claimed and credited. It is NOT credited however, simply by depositing on that day.

    I didn't test the mad dash because I gave up logging on each day, and I didn't get any reminder email else I might have run a test (it wasn't in spam either). What DOES work are the two weekly bonuses, but they are not overly attractive as both are 15% up to £100 (£700 deposit each). Registration worked, and I did get the 100 bonus points, and also the credits for meeting the minimum qualifications to get a place in the final. Scoring also moved with play.

    The problem does seem to be with the calendar promos that go along with the event, they just don't work.

    I have in the past taken it up with CS, but it's hard work, and necessary every day, so I gave up several events ago.

    Everything fell apart when you brought in the "new improved loyalty scheme". The "old unimproved loyalty scheme" was far better. It had "deposit £200 for 100 free spins", along with "20% bonus up to £3000", and a 25% bonus at the end of the month. It wasn't clear whether it was £3000 in bonuses, or £3000 was the maximum deposits that would get bonused, which sounds more likely.

    The new scheme also doesn't change with loyalty level, whether red or Platinum, it's the same 15% up to £100 twice a week.

    My La Vida account shows up "Franks List" in the lobby, but it doesn't seem to make any difference.
     
    2 people like this.
  15. kevfromcanada

    kevfromcanada Dormant account

    Free spins are weak

    I despise free spins...

    1 cent per line lol

    min bet for 20 - 100 spins? my experiences have been so bad with them, they are subject to bonus requirements, nothings free my friends.

    If they offer free spins it should be the average in which the specific player bets.... i would never bet so low it's like a slap in the face!
    the $10-$50 id get from a 100 free spins now has caught me in a $500-$5000 play through, i decline the offers.

    15 cents a spin really???

    Sure if you want to try it.. Better off going to the free play mode you will win the same amount. Nothing!

    if anyone has had better experiences with free spins i'd Love to hear about it

    Redflush has to improve before I ever go back, until then it will remain uninstalled. and my inbox will continue to remind me of what i'm missing lol
     
    2 people like this.
  16. fortunelounge

    fortunelounge Accredited Casino Representative

    Thank you


    Thanks for the feedback V_W_M - I will definitely look into it personally and get back to you with some update.
    I will mail you directly with the update of my findings. Please look out for my message.

    Regards
     
  17. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Well I just signed up at RedFlush on Saturday evening. And I'm already wishing that I had not bothered my derriere.

    Tried to make a deposit with a Maestro card that I have successfully used at no less than TWENTY-THREE online casinos. And also at Pokerstars. You know...Pokerstars...the world's PREMIER poker site.

    Yet Red Flush flat out rejected my attempts to deposit. Even though their banking page clearly lists Maestro cards as an available depositing method for UK customers.

    I spoke to live chat....a guy called Shane. To be frank, I did not like his tone one jot. He made out that the problem was all on my side and not at all on theirs. Well that's all well and good. But I made deposits at All Slots and Bet365 using that same card just one hour prior to my attempts to make one at RedFlush. No problems with either. I also took a moment while in chat with him to tell him what I have previously stated in this post. And he was still 100% ADAMANT that the problem was with my card.

    I then later on spoke another guy in chat called Markus. Again, I found his tone left a hell of a lot to be desired.

    I wouldn't go as far as to call the pair of them downright rude, but to call them pleasant would be a complete lie.

    Then on Sunday afternoon, I get not one but TWO phone calls to my mobile to be "grilled" by one of their security staff. I came off the phone feeling
    like I was being treated with deep suspicion and like I was a criminal or a money launderer. To say I was angry was an understatement.

    Then I check my Hotmail inbox about an hour ago. It was from Shane. To tell me what I already knew. That they were "monitoring" (love the word they used there - just shows that they view customers with suspicion) my unsuccessful attempts to make a deposit. He suggested I use an alternative method. He also "kindly included" some "useful gambling tips" at the end of his e-mail. PFFFT!!!

    Needless to say, I wasted no time in sending a "less than polite" reply that bordered on a full-on rant. I told him straight....if this is how you treat new customers, then good luck trying to hold onto them. I've already uninstalled the casino. I don't give a rats ass if I never play 1 spin there for real money, as the first impression they left on me TRULY STUNK TO HIGH HEAVEN. It frankly worries me that they are listed as an accredited casino at this site. They are not anywhere near the acceptable standard. If you took 32Red's customer service, blindfolded it and tied its hands behind its back, it would still wipe the floor with Red Flush's shoddy customer service 50 times over. Red Flush are a total embarrassment. I've come to the conclusion that I've had a seriously lucky escape.
     
    2 people like this.
  18. mrmark21

    mrmark21 Meister Member

    I can see these "errors" don't only happen at Major Tom with their MAJOR NDB screw up!... What a surprise :rolleyes:
     

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